Decision search
Your search has 52967 results
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London Borough of Waltham Forest (24 012 021)
Statement Upheld Allocations 28-Jul-2025
Summary: Ms X complained the Council failed to correct an issue with her ‘My Waltham Forest’ account. We found there was a failure to address the issue for a prolonged period. This meant she was not able to place bids for housing and her account was closed inappropriately because she was unable to re-register as required. We found Ms X did not miss out on housing as a result of the issue, but we recommended a payment to recognise the distress caused. We also found the Council placed Ms X in unsuitable bed and breakfast accommodation for too long and we recommended a payment to recognise this.
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Cumberland Council (24 022 620)
Statement Closed after initial enquiries Pollution 28-Jul-2025
Summary: We will not investigate this complaint about how the Council investigated smoke nuisance. Further investigation would not lead to a different outcome.
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London Borough of Redbridge (24 023 354)
Statement Closed after initial enquiries Allocations 28-Jul-2025
Summary: We will not investigate Mrs X’s complaint about how the Council has dealt with her housing needs. This is because there is not enough evidence of fault by the Council to justify investigating and any injustice is not significant enough to justify our involvement.
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Liverpool City Council (25 000 113)
Statement Closed after initial enquiries Other 28-Jul-2025
Summary: Ms X complains the Council, Trust and ICB are not providing her with section 117 aftercare support which she is entitled to after being detained under Section 3 of the Mental Health Act 1983. We will not investigate this complaint because we have seen evidence all the organisations have offered support, Ms X does not agree this is the right support for her so she is not engaging. An Ombudsmen investigation is unlikely to find fault.
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Mersey Care NHS Foundation Trust (FT) (25 000 113a)
Statement Closed after initial enquiries Mental health services 28-Jul-2025
Summary: Ms X complains the Council, Trust and ICB are not providing her with section 117 aftercare support which she is entitled to after being detained under Section 3 of the Mental Health Act 1983. We will not investigate this complaint because we have seen evidence all the organisations have offered support, Ms X does not agree this is the right support for her so she is not engaging. An Ombudsmen investigation is unlikely to find fault.
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NHS Cheshire and Merseyside ICB (25 000 113b)
Statement Closed after initial enquiries Mental health services 28-Jul-2025
Summary: Ms X complains the Council, Trust and ICB are not providing her with section 117 aftercare support which she is entitled to after being detained under Section 3 of the Mental Health Act 1983. We will not investigate this complaint because we have seen evidence all the organisations have offered support, Ms X does not agree this is the right support for her so she is not engaging. An Ombudsmen investigation is unlikely to find fault.
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Norfolk County Council (25 000 229)
Statement Closed after initial enquiries Charging 28-Jul-2025
Summary: We will not investigate Mr X’s complaint about his mother Mrs Y’s domiciliary care, arranged by the Council. There is insufficient significant injustice to Mrs Y, Mr X or other family to warrant us investigating and investigation would not lead to a different outcome.
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Wigan Metropolitan Borough Council (25 000 319)
Statement Closed after initial enquiries Child protection 28-Jul-2025
Summary: We will not investigate this complaint about how the Council carried out a stage 2 investigation under the statutory children’s complaint procedure. This is mainly because there is insufficient evidence of fault and we could not add to the Council’s investigation.
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Rutland County Council (25 000 518)
Statement Closed after initial enquiries Assessment and care plan 28-Jul-2025
Summary: We will not investigate Ms X’s complaint about the Council’s refusal to fund Extra Care Housing in another council area. This is because there is not sufficient evidence of fault by the Council in making this decision.
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Statement Closed after initial enquiries Charging 28-Jul-2025
Summary: We will not investigate this complaint about the Council incorrectly calculating Disability Related Expenditures in its financial assessment. This is because there is insufficient evidence of fault.