Decision search
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Welwyn Hatfield Borough Council (24 021 281)
Statement Closed after initial enquiries Refuse and recycling 28-Apr-2025
Summary: We will not investigate Mr X’s complaint about a Fixed Penalty Notice he received for an alleged fly-tipping offence. This is because there is not enough evidence of fault to justify investigating and Mr X has the choice of raising his defence in court.
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Pendle Borough Council (24 021 625)
Statement Closed after initial enquiries Building control 28-Apr-2025
Summary: We will not investigate this complaint about the Council’s failure to scrutinise a planning application before granting planning permission. And in the way it responded to his reports of breaches of building regulations. There is not enough evidence of fault in the Council’s actions to justify an investigation.
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Teignbridge District Council (24 021 774)
Statement Closed after initial enquiries Other 28-Apr-2025
Summary: We will not investigate this complaint about an incident during which Mr X says a Council employee prevented him leaving a Council building and shouted at him. There is insufficient evidence the matter caused a significant injustice that would warrant investigation by the Ombudsman, nor is there sufficient evidence of fault.
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London Borough of Barnet (24 021 878)
Statement Closed after initial enquiries Parking and other penalties 28-Apr-2025
Summary: We will not investigate Mr X’s complaint about procedural errors in the Council’s handling of a Penalty Charge Notice. This is because the Council accepted a procedural error had occurred, apologised, and refunded Mr X. An investigation by the Ombudsman is unlikely to achieve any additional outcome.
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Essex County Council (24 022 307)
Statement Upheld Special educational needs 28-Apr-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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East Sussex County Council (24 022 397)
Statement Closed after initial enquiries Highway repair and maintenance 28-Apr-2025
Summary: We will not investigate this complaint about highway maintenance because it is reasonable to expect Ms Y to approach the court about the matter and the court are better placed to consider the complaint.
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London Borough of Lambeth (24 022 481)
Statement Closed after initial enquiries Parking and other penalties 28-Apr-2025
Summary: We will use our discretion not to investigate this complaint about a Penalty Charge Notice because the complainant is not responsible for the fine.
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Lancashire County Council (24 022 496)
Statement Upheld Special educational needs 28-Apr-2025
Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Solihull Metropolitan Borough Council (24 022 576)
Statement Closed after initial enquiries Highway repair and maintenance 28-Apr-2025
Summary: We will not investigate this complaint about an insurance claim after Miss Y’s vehicle was damaged because the courts are better placed to consider the complaint.
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Birmingham City Council (24 023 219)
Statement Closed after initial enquiries Refuse and recycling 28-Apr-2025
Summary: We cannot investigate Mr X’s complaint about his missed bin collections. This is because the missed collections result from industrial strike action by the Council’s refuse collection crews and the issue affects all or most of the people in the Council’s area.