Decision search
Your search has 54155 results
-
Norfolk County Council (24 023 411)
Statement Not upheld Charging 03-Nov-2025
Summary: There was no fault by the Council. The Council gave the correct advice on care funding on the information it received from the family before the care assessment was carried out and then carried out a financial assessment without fault. There was minor delay in carrying out the financial assessment, but some of this was while waiting for information from the family.
-
North Yorkshire Council (24 023 479)
Statement Not upheld Residential care 03-Nov-2025
Summary: Mrs X complained the Council has failed to challenge care providers when they would not accept Miss Y into their care home because of her learning disability. We found there is no evidence of fault in the Council’s actions.
-
Essex County Council (25 000 535)
Statement Upheld Special educational needs 03-Nov-2025
Summary: Mrs X complained the Council delayed completing her child, Y’s Education, Health and Care (EHC) needs assessment. She further complained the Council failed to ensure Y received suitable alternative provision since January 2025. The Council delayed completing Y’s EHC needs assessment by 14 months, caused by a delay in obtaining Educational Psychology (EP) advice. The Council also failed to keep oversight of Y’s education when it ended Y’s alternative provision in January 2025. The Council agreed to apologise to Y and Mrs X and make a payment to acknowledge the distress and uncertainty this caused them both.
-
Norfolk County Council (25 000 870)
Statement Closed after initial enquiries Safeguarding 03-Nov-2025
Summary: We will not investigate this complaint about how the Council handled an adult safeguarding enquiry. We could not achieve anything further by investigating the complaint. The outcome Mr X sought has been achieved as his wife has returned to live with him.
-
Stockport Metropolitan Borough Council (25 000 919)
Statement Not upheld Safeguarding 03-Nov-2025
Summary: Ms X complained the Council failed to meet Mrs Y’s care needs. Ms X says this impacted Mrs Y’s physical health and emotional wellbeing. We find no fault with the Council.
-
Wiltshire Council (25 001 217)
Statement Upheld Alternative provision 03-Nov-2025
Summary: Mrs X complained the Council failed to provide her son with education after they moved into the area. The Council was at fault. Mrs X’s son, who has special educational needs, was without education for three months and received part-time education for approximately five further months. The Council has agreed to take steps to remedy their personal injustice.
-
Swindon Borough Council (25 001 515)
Statement Upheld Other 03-Nov-2025
Summary: Mrs X complained the Council failed to clear drainage gulleys near her property despite agreeing to in its complaint response. We find the Council at fault for failing to complete the actions agreed in its complaint response. This has caused Mrs X distress and frustration. The Council has agreed to clear the gulleys and apologise to Mrs X for the delay.
-
Nottinghamshire County Council (25 002 880)
Statement Not upheld Special educational needs 03-Nov-2025
Summary: We have not investigated Mr X’s complaint about the Council’s offer of education to his son. This is because, since May 2025, it is a direct consequence of the Council’s decision to not name a school in his Education, Health and Care (EHC) plan and it is reasonable to expect Mr X to have appealed to the Tribunal. Before May, the Council has already offered a suitable remedy, so further investigation is unlikely to lead to a different outcome.
-
Warwickshire County Council (25 004 229)
Statement Upheld Parking and other penalties 03-Nov-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse a disabled parking bay. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.
-
West Sussex County Council (25 004 266)
Statement Closed after initial enquiries Domiciliary care 03-Nov-2025
Summary: Mrs X complained West Sussex County Council failed to provide her late husband, Mr X, with alternative domiciliary care after a care agency ended its contract. She said this meant he had to go into residential care in one of Saffronland Homes’ nursing homes. Mrs X says he received poor care there from both the nursing home and Maywood Health Centre. Mrs X says Mr X was unhappy in the care home and considers he would still be alive, had he received better care. We will not investigate this complaint. Parts of the complaint are late. For other parts, it would have been reasonable for Mrs X to seek a legal remedy in the courts. We are unlikely to achieve the outcome Mrs X seeks by investigating the rest of her complaint.