Decision search
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Suffolk County Council (25 007 186)
Statement Upheld Assessment and care plan 30-Mar-2026
Summary: The Council was at fault in delaying the review of Ms X’s Care and Support Plan and in assessing her for, and arranging, adaptations to her bathroom. The Council did not unfairly restrict her access to its services. The Council should agree to apologise to Ms X and make her symbolic payments to acknowledge the injustice caused.
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Hertfordshire County Council (25 007 340)
Statement Upheld Special educational needs 30-Mar-2026
Summary: Miss B complained the Council failed to update her son’s Education, Health and Care (EHC) Plan in line with a Tribunal decision within statutory timescales. She also complained it failed to secure specialist provision and failed to offer a suitable remedy. The Council was at fault. It failed to secure speech and language therapy (SaLT) and its communication was poor. Miss B suffered distress and frustration and C missed provision. The Council has agreed to make symbolic payments and send us evidence of progress it has made on its Improvement Plan.
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London Borough of Barking & Dagenham (25 007 344)
Statement Closed after initial enquiries Other 30-Mar-2026
Summary: We will not investigate this complaint about where the Council positioned a bollard. This is because there is not enough evidence of fault to justify our involvement.
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NHS North East London ICB (25 007 545b)
Statement Upheld Mental health services 30-Mar-2026
Summary: Ms A complains about a Council, Care Home and an Integrated Care Board regarding a referral for her sister, Dr B’s suspected cancer. Ms A says a delayed referral led to delayed treatment for her sister and she subsequently died. We found fault in communication and complaint handling leading to uncertainty for Ms A. The Care Home has agreed to our recommendations to carry out actions to address this uncertainty.
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Westminster City Council (25 008 007)
Statement Upheld Homelessness 30-Mar-2026
Summary: We have found fault with the Council for making a delayed relief duty decision, and for failing to secure suitable accommodation for Mr X. This caused Mr X avoidable distress and the injustice of living in unsuitable accommodation. The Council has agreed to apologise and make a symbolic payment to Mr X to remedy the injustice.
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London Borough of Barnet (25 008 117)
Statement Not upheld Highway repair and maintenance 30-Mar-2026
Summary: The Council was not at fault for the way it charged Mrs X for repair works to the highway.
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West Berkshire Council (25 008 974)
Statement Not upheld Homelessness 30-Mar-2026
Summary: We did not find the Council at fault for how it handled Ms X’s homelessness application.
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London Borough of Lewisham (25 011 192)
Statement Upheld Homelessness 30-Mar-2026
Summary: The Council was at fault in how it helped Miss X when she was being evicted and for failing to tell her of her right to ask for a review of her homelessness accommodation’s suitability and her priority on the social housing register. The faults caused Miss X avoidable distress, confusion and uncertainty and meant she remained in unsuitable accommodation for too long. The Council will apologise to Miss X, make a symbolic payment, review her priority and take action to prevent similar fault in future.
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West Northamptonshire Council (25 011 714)
Statement Closed after initial enquiries Council tax 30-Mar-2026
Summary: We will not investigate Mr X’s complaint about how the Council managed his council tax. The law prevents us from investigating matters that have been considered in court. There is insufficient evidence of fault by the Council prior to it beginning court proceedings to obtain a liability order.
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London Borough of Tower Hamlets (25 012 934)
Statement Upheld Drainage 30-Mar-2026
Summary: We have upheld Mr X’s complaint about the Council’s contractors failing to replace a mortar fillet they removed. The Council resolved the issue while we were investigating.