Decision search
Your search has 56552 results
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Manchester City Council (25 014 709)
Statement Upheld Assessment and care plan 30-Mar-2026
Summary: We will not investigate this complaint about the Council’s failure to provide the care and support needs agreed. This is because the Council has already offered a remedy in line with our guidance. Our investigation is unlikely to lead to a different outcome.
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London Borough of Barking & Dagenham (25 015 309)
Statement Closed after initial enquiries Council tax 30-Mar-2026
Summary: We will not investigate this complaint about council tax liability. The complainant has appealed to the Valuation Tribunal and we cannot investigate. We will not investigate other parts of the complaint. There is not enough evidence of fault or the complaint is late.
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Sandwell Metropolitan Borough Council (25 015 735)
Statement Closed after initial enquiries Special educational needs 30-Mar-2026
Summary: We cannot investigate this complaint about how the Council considered safeguarding concerns in a school and its handling of an Education, Health and Care Plan. The law prevents us from investigating most complaints about what happens in schools, and Miss X used her right to appeal to the First-Tier Tribunal.
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Hertfordshire County Council (25 015 827)
Statement Closed after initial enquiries Child protection 30-Mar-2026
Summary: We cannot investigate Mr X’s complaint about how a school provides its education and the Council’s response to his complaint about this.
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Milton Keynes Council (25 016 171)
Statement Closed after initial enquiries Special educational needs 30-Mar-2026
Summary: We cannot investigate Miss X’s complaint about the suitability of an Education Health and Care Plan as she has appealed to a Tribunal. There is not enough evidence of significant fault or injustice to justify an investigation into any delays.
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London Borough of Bromley (25 016 617)
Statement Closed after initial enquiries Special educational needs 30-Mar-2026
Summary: We will not investigate this complaint about the handling of a school placement and issuing of an Education, Health and Care Plan. This is because Ms Y used her right to appeal to the First-Tier Tribunal. Ms Y has not suffered significant injustice, and we are unlikely to find fault in relation to the remaining issues complained about.
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Surrey County Council (25 016 771)
Statement Closed after initial enquiries Charging 30-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s decision not to apply a property disregard during his mother’s financial assessment. There is not enough evidence of fault by the Council to warrant our involvement. We will not investigate Mr X’s complaint about the Council providing inconsistent information during the financial assessment process because this did not cause a significant injustice.
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London Borough of Islington (25 016 897)
Statement Closed after initial enquiries Special educational needs 30-Mar-2026
Summary: We cannot investigate this complaint about the Council failing to provide special educational provision to her child. Mrs X has already used her right of appeal about this and other matters to a tribunal.
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Cheshire East Council (25 017 164)
Statement Closed after initial enquiries Alternative provision 30-Mar-2026
Summary: We will not investigate this complaint about the Council’s failure to provide suitable education for the complainant’s child when they were out of school. This is because the complainant has used their right of appeal to the tribunal and we are prevented from investigating matters that closely relate to an appeal.
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Greensleeves Homes Trust (25 017 430)
Statement Upheld Residential care 30-Mar-2026
Summary: We will not investigate Miss X’s complaint about how the Care Home responded to her father, Mr Y, becoming acutely unwell. This is because the Care Provider accepted it acted with fault, implemented service improvements to prevent a recurrence of fault and apologised to Miss X which was appropriate. We therefore could not add to its previous investigation.