Decision search
Your search has 59748 results
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Derbyshire County Council (26 015 174)
Statement Closed after initial enquiries Highway repair and maintenance 08-Sep-2026
Summary: We will not investigate this complaint about the Council’s delay in consideration of a claim for damages. This is because the main complaint relates to whether the Council is liable for causing that damage. Mr X has an alternative legal remedy available, to pursue a claim of negligence through the courts. Only a court can decide whether the Council was liable and so it is reasonable to expect Mr X to use their legal remedy.
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London Borough of Hounslow (26 015 181)
Statement Closed after initial enquiries Managing council tenancies 08-Sep-2026
Summary: We will not investigate this complaint about a claim for damage to the complainant’s property. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent and liable for causing any damage. It is therefore reasonable to expect the complainant to use their legal remedy to achieve what they are looking for.
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London Borough of Havering (26 015 198)
Statement Closed after initial enquiries Allocations 08-Sep-2026
Summary: We will not investigate this complaint about the Council’s decision to remove Mr X from its housing register in 2011. The complaint is late and there are no good reasons why we should consider it now.
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London Borough of Waltham Forest (26 015 777)
Statement Closed after initial enquiries Traffic management 08-Sep-2026
Summary: We will not investigate Mr B’s complaint about the Council not taking action when access to his property is blocked by parked cars. This is because there is not enough evidence of fault to justify an investigation.
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London Borough of Brent (26 015 809)
Statement Closed after initial enquiries School transport 08-Sep-2026
Summary: We will not investigate Miss X’s complaint about the Council’s decision not to provide home to school transport for her child. There is not enough evidence of fault in the way the Council considered the matter to justify an investigation.
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Gloucester City Council (26 016 033)
Statement Closed after initial enquiries Refuse and recycling 08-Sep-2026
Summary: We will not investigate this complaint about the Council charging for replacement recycling containers. This is because there is not enough evidence of fault and any injustice is not significant enough to justify our involvement.
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Gloucestershire County Council (26 016 350)
Statement Closed after initial enquiries School admissions 08-Sep-2026
Summary: We will not investigate Ms X’s complaint about her unsuccessful application for a school place for her daughter because there is not enough evidence of fault to justify an investigation.
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North Lincolnshire Council (25 006 858)
Statement Closed after initial enquiries Homelessness 07-Sep-2026
Summary: We will not investigate this complaint about Mr X’s private housing because there is not enough evidence of fault to justify further investigation.
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Bolton Metropolitan Borough Council (25 012 053)
Statement Not upheld Fostering 07-Sep-2026
Summary: We do not find the Council at fault for the way it handled Mr and Mrs X’s complaint about foster carer support. We find the Council met the complaint investigations’ recommendations.
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Statement Upheld Charging 07-Sep-2026
Summary: The Council’s commissioned care provider Medacs was at fault in the way it calculated the numbers of care hours it delivered, and as a result Mrs K (and other service users) were overcharged for their care. The overpayments have now been re-credited. The Council agrees to make a further payment to recognise the distress caused at the time and by a delay in resolving the matter.