Decision search
Your search has 51453 results
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Sheffield City Council (24 010 548)
Statement Upheld Charging 28-Apr-2025
Summary: Mr X complains the Council failed to provide clear information about charges for his late father’s care, did not properly investigate instances of overcharging and its response to his complaint was significantly delayed. We found there was fault in the information provided. We also found the investigation was not sufficient. We found the complaint response was late and insufficiently detailed. We recommended an apology, a further payment and actions to address the charging concerns Mr X raised.
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Lancashire County Council (24 011 089)
Statement Upheld Special educational needs 28-Apr-2025
Summary: Mrs X complained about the Council’s actions in relation to her child, Y’s education. The Council was at fault. It failed to provide Y with education for five months after they were permanently excluded from school. It delayed completing an Education, Health and Care needs assessment and subsequently, delayed issuing a final amended Education, Health and Care Plan. The Council also poorly communicated with Mrs X. The Council has already apologised to Mrs X. The Council has agreed to make a further apology to Mrs X and a payment to recognise the education Y did not receive and for the distress and frustration the matter caused her.
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Hart District Council (24 011 694)
Statement Closed after initial enquiries Planning applications 28-Apr-2025
Summary: We will not investigate this complaint about planning permissions granted more than 30 years ago. The complaint is made too late and we cannot achieve the outcome the complainant is seeking.
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Stockport Metropolitan Borough Council (24 012 518)
Statement Closed after initial enquiries Private housing 28-Apr-2025
Summary: We will not investigate Ms X’s complaint about how the Council dealt with disrepair issues at her private rented property. The complaint is late and there are no good reasons the late complaint rule should not apply.
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Revitalise Respite Holidays (24 012 697)
Statement Upheld Residential care 28-Apr-2025
Summary: Ms X complained about the care Revitalise Respite Holidays (the Care Provider) provided to her daughter, Ms Y. Ms X is unhappy about how care workers treated Ms Y’s tightly coiled hair when it was in braids. The Care Provider was at fault for poor record keeping, a flawed investigation into Ms X’s concerns and for not telling her when Ms Y no longer had her braids. This caused Ms X uncertainty, frustration and distress and meant Ms Y’s hair was damaged. To remedy the injustice to Ms X and Ms Y, the Care Provider will apologise to Ms X and pay her £250.
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Hampshire County Council (24 013 344)
Statement Upheld Charging 28-Apr-2025
Summary: Mr X complained the Council pursued him and his brother, Mr Y, for several years for a debt which the Council had previously agreed to write off. The Council was at fault. It had pursued Mr X for a debt it had previously agreed to cancel. The Council has already apologised. It has agreed to also pay Mr X £100 to acknowledge the distress and frustration this caused.
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London Borough of Enfield (24 013 660)
Statement Closed after initial enquiries Other 28-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to investigate him for possible waste offences. There is not enough evidence of fault by the Council to warrant investigation.
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Isle of Wight Council (24 015 174)
Statement Upheld Assessment and care plan 28-Apr-2025
Summary: Mr X complained about the way the Council dealt with Mr Y’s emergency care needs. The Council was at fault for failing to complete a mental capacity assessment and poor communication. This caused Mr Y to be without care for part of a day and Mr X distress and uncertainty. The Council will apologise, make a symbolic payment and remind staff of the need to carry out mental capacity assessments.
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Kent County Council (24 018 422)
Statement Closed after initial enquiries Charging 28-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision that his father can return home and about the outcome of his father’s financial assessment. This is because there is insufficient evidence of fault.
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London Borough of Lewisham (24 018 726)
Statement Closed after initial enquiries Other 28-Apr-2025
Summary: We will not investigate Ms X’s complaint about the Council disposing of her father’s pots and pans in error. This is because it is a complaint about negligence which is a legal matter for the courts to consider and decide. We cannot decide a negligence claim or award compensation in the way Ms X seeks.