Decision search
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Maywood Healthcare Centre (25 004 266a)
Statement Closed after initial enquiries General practice 03-Nov-2025
Summary: Mrs X complained West Sussex County Council failed to provide her late husband, Mr X, with alternative domiciliary care after a care agency ended its contract. She said this meant he had to go into residential care in one of Saffronland Homes’ nursing homes. Mrs X says he received poor care there from both the nursing home and Maywood Health Centre. Mrs X says Mr X was unhappy in the care home and considers he would still be alive, had he received better care. We will not investigate this complaint. Parts of the complaint are late. For other parts, it would have been reasonable for Mrs X to seek a legal remedy in the courts. We are unlikely to achieve the outcome Mrs X seeks by investigating the rest of her complaint.
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Saffronland Homes (25 004 266b)
Statement Closed after initial enquiries Care and treatment 03-Nov-2025
Summary: Mrs X complained West Sussex County Council failed to provide her late husband, Mr X, with alternative domiciliary care after a care agency ended its contract. She said this meant he had to go into residential care in one of Saffronland Homes’ nursing homes. Mrs X says he received poor care there from both the nursing home and Maywood Health Centre. Mrs X says Mr X was unhappy in the care home and considers he would still be alive, had he received better care. We will not investigate this complaint. Parts of the complaint are late. For other parts, it would have been reasonable for Mrs X to seek a legal remedy in the courts. We are unlikely to achieve the outcome Mrs X seeks by investigating the rest of her complaint.
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London Borough of Bromley (25 005 254)
Statement Closed after initial enquiries Housing benefit and council tax benefit 03-Nov-2025
Summary: We will not investigate this complaint about how the Council handled a housing benefit application. This is because there is not enough evidence of fault to justify our involvement.
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London Borough of Tower Hamlets (25 005 333)
Statement Closed after initial enquiries Other 03-Nov-2025
Summary: Mrs X complained about the Council’s failure to complete a robust statutory complaint investigation, including the failure to secure advocacy, complete a carer's assessment or about the Child In Need Plan. I have ended this investigation because Mrs X started Judicial Review proceedings against the Council about the same issues. We investigated the Council’s complaint handling delays at Stage one and Stage two of the statutory complaints process under a previous investigation. The remaining delays do not present a significant enough personal injustice to Mrs X to justify investigation when we cannot consider the substantive matter.
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London Borough of Redbridge (24 012 973)
Statement Upheld Allocations 03-Nov-2025
Summary: Mrs X complained about the way the Council dealt with her housing application and medical assessment. The Council was at fault for failing to explain the reasons for its decision, failing to evidence it had considered all of the medical evidence and failing to consider if Mrs X was homeless. This caused Mrs X uncertainty about whether the Council had completed the assessment process properly. The Council will apologise, complete a new medical assessment, consider if Mrs X is homeless and make a payment to her to remedy the injustice caused.
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London Borough of Redbridge (24 014 994)
Statement Upheld School transport 03-Nov-2025
Summary: The Council wrongly assessed G’s application for free home to school transport using the law, and its policy, for post-16 pupils, when G was compulsory school age. It imposed a personal transport budget as G’s transport offer, when this required parental consent. It failed to notice its error at subsequent appeals. G’s parents had to divert funding provided for social care needs to get G to and from school, and some days G could not go to school. The family missed out on respite and G missed leisure activities social care had determined were needed to aid G’s development. The Council has agreed to apologise, make a symbolic payment and make service improvements. The complaint is upheld.
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Royal Borough of Kingston upon Thames (25 005 558)
Statement Closed after initial enquiries Safeguarding 03-Nov-2025
Summary: We will not investigate Mrs X’s complaint about the Council failing to investigate a safeguarding allegation made against her family in relation to her late grandmother, Mrs Y and the Council’s decision to move Mrs Y into a care home. This is because the complaint is late and there are no good reasons why Mrs X did not complain sooner.
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London Borough of Hammersmith & Fulham (25 006 293)
Statement Closed after initial enquiries Child protection 03-Nov-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his child’s case. There is not enough evidence of fault to justify us investigating. The law prevents us from investigating Mr X’s concerns about court proceedings and reports.
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London Borough of Lewisham (25 006 457)
Statement Closed after initial enquiries Other 03-Nov-2025
Summary: We cannot investigate part of Miss X’s complaint about a school’s decision to off-site her child. The law prevents us from investigating complaints about what happened in schools. We will not investigate the remainder because any injustice is not significant enough to justify our involvement, and we could not add to the previous investigation by the organisation.
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Statement Closed after initial enquiries Special educational needs 03-Nov-2025
Summary: We will not investigate this complaint about an Education Health and Care Plan. It would be reasonable for Mr X to use his right to appeal to the Tribunal.