Decision search
Your search has 52967 results
-
London Borough of Harrow (24 012 792)
Statement Upheld Looked after children 28-Jul-2025
Summary: Miss Y complains the Council did not properly investigate the injuries her child obtained whilst in Council arranged foster care. We find procedural fault which creates uncertainty about the Council’s consideration of the injuries. The Council will pay £500 in recognition of that distress and remind staff of the protocols when considering allegations made against those working with children.
-
Essex County Council (24 013 349)
Statement Not upheld Safeguarding 28-Jul-2025
Summary: Mr X complained on behalf of his mother Miss Y about how the Council charged for a temporary care home, made her sign a document, managed her money, and decided to apply to the Court of Protection for deputyship. He said this caused Miss Y distress. We do not find the Council at fault.
-
Rother District Council (24 015 328)
Statement Upheld Enforcement 28-Jul-2025
Summary: Mr X complained the Council did not follow due process to investigate alleged planning breaches at a neighbouring residential site. He says the Council failed to take appropriate enforcement action. Mr X says the Council’s actions negatively impacted his family’s mental health and caused avoidable stress. We found fault by the Council. The Council has agreed to apologise to Mr X and has agreed to make service improvements.
-
Isle of Wight Council (24 015 465)
Statement Upheld Homelessness 28-Jul-2025
Summary: Mr X complained about the Council placing him in unsuitable interim accommodation. He also complained that it would not offer him interim accommodation until he rehoused his emotional support dog and that a housing officer was rude and dismissive towards him. We found fault by the Council on all matters. The Council agreed to apologise to Mr X and make him symbolic payments in recognition of the injustice caused to him.
-
Royal Borough of Kensington & Chelsea (24 016 820)
Statement Upheld Homelessness 28-Jul-2025
Summary: The Council was at fault for poor communication and delays in Mr X’s homeless application. Mr X experienced avoidable distress and financial loss as a result. The Council has agreed to apologise and make payments to Mr X.
-
London Borough of Waltham Forest (24 016 996)
Statement Upheld Homelessness 28-Jul-2025
Summary: Mr X complained the Council delayed acting on his homelessness application and he and his family were placed in unsuitable temporary accommodation. We found there were delays in acting on his application and Mr X’s family were placed in unsuitable bed and breakfast accommodation for 35 weeks longer than appropriate. We recommended an apology and a payment to recognise the impact of this.
-
Manchester City Council (24 017 059)
Statement Upheld Charging 28-Jul-2025
Summary: Miss X complained that the Council did not tell her that her late mother’s, Mrs T, placement at a nursing home required a third-party fee to be paid in addition to the Council’s payment to the care home which has left her with a significant care fees debt to pay. There was no fault by the Council with how it calculated and charged Mrs T for her nursing care fees. But there was fault by the Council’s for its slight delay in completing Mrs T’s financial assessment, but this caused no injustice to Mrs T. The Council was also at fault for its failure to take proactive steps to recover Mrs T’s accrued care fees debt. This caused an injustice to Miss X and the Council will take action to remedy the injustice caused.
-
London Borough of Lambeth (24 017 762)
Statement Closed after initial enquiries Street furniture and lighting 28-Jul-2025
Summary: We will not investigate this complaint about a penalty charge notice and the way the Council approached road sign placement. This is because it is reasonable to expect Mr X to use his right of appeal to London Tribunals. Additionally, there is not enough significant personal injustice to justify investigating a complaint about road sign placement.
-
London Borough of Newham (24 018 246)
Statement Upheld Special educational needs 28-Jul-2025
Summary: Mr Y complains the Council did not properly consider the application for his child, D, to receive home to school transport. We find procedural fault which, on the balance of probabilities, meant the Council did not provide transport when it should have done. The Council has agreed to make a symbolic payment of £900 in recognition of the education D missed. The Council will also pay £500 in recognition of the avoidable distress caused to Mr Y and his family.
-
London Borough of Southwark (24 018 389)
Statement Upheld Allocations 28-Jul-2025
Summary: Ms X complained the Council failed to add her child’s birth certificate to her housing application. The Council was at fault. It failed to add the birth certificate which meant Ms X was unable to bid on suitable properties for nearly two years. The Council agreed to apologise to Ms X and make a payment to acknowledge the distress the delay caused. Additionally, the Council agreed to prioritise offering Ms X a suitable two-bedroom property as soon as possible.