London Borough of Islington (24 012 660)

Statement Upheld Allocations 02-Dec-2025

Summary: Miss Y complained about the way Council’s services, including Adult Social Care and Housing, have dealt with her and her concerns. We have not found fault by the Council in the way its services have dealt with Miss Y. But we have found fault, causing injustice, with the Council’s complaint handling. The Council should remedy this injustice by reviewing its process for handling her complaints.

London Borough of Havering (25 006 909)

Statement Closed after initial enquiries Private housing 02-Dec-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to make a payment as it agreed, related to a property he leased to the Council. The Council has now agreed to make the payment, apologised and offered an additional payment for the inconvenience and distress caused by the delay. An investigation is unlikely to lead to a different outcome or achieve anything more.

London Borough of Hammersmith & Fulham (25 008 838)

Statement Upheld Allocations 02-Dec-2025

Summary: Miss X complained about the Council’s failure to transfer her daughter Miss Y and her children to suitable social housing. We found fault with the way the Council carried out its review of Miss Y’s Housing Register allocation. The Council’s fault caused injustice to Miss Y and Miss X. The Council has agreed to apologise, make a symbolic payment and carry out another review of Miss Y’s Housing Register allocation. The Council has also agreed to hold a meeting with all professionals involved with Miss Y’s family to discuss the family’s housing circumstances.

West Northamptonshire Council (25 004 505)

Statement Closed after initial enquiries Allocations 01-Dec-2025

Summary: We will not investigate this complaint about housing allocations. There is insufficient evidence of fault to justify investigating.

London Borough of Lambeth (25 009 234)

Statement Closed after initial enquiries Homelessness 01-Dec-2025

Summary: We will not exercise discretion to investigate this complaint about the Council placing Ms X in unsuitable temporary accommodation. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner.

London Borough of Barnet (25 009 526)

Statement Closed after initial enquiries Allocations 01-Dec-2025

Summary: We cannot investigate Miss X’s complaint about conditions in her council house. We do not have jurisdiction to investigate complaints about the management of social housing.

London Borough of Sutton (25 009 541)

Statement Closed after initial enquiries Allocations 01-Dec-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Wigan Metropolitan Borough Council (25 009 717)

Statement Closed after initial enquiries Allocations 01-Dec-2025

Summary: We will not investigate Ms X’s complaint about the Council's lack of response to Police contact in 2024 supporting her need to move. There is insufficient evidence of fault in its assessment of her housing priority and an investigation is unlikely to lead to a different outcome.

Swindon Borough Council (25 010 333)

Statement Closed after initial enquiries Allocations 01-Dec-2025

Summary: We will not investigate this complaint about the Council’s refusal to let Ms X join the housing register. There is not enough evidence of fault to warrant our involvement.

City of Wolverhampton Council (25 010 674)

Statement Closed after initial enquiries Council house sales and leaseholders 01-Dec-2025

Summary: We will not investigate this complaint about decisions the Council made on Miss X’s right to buy application. There is no worthwhile outcome achievable by us investigating and it is reasonable to expect Miss X to use the alternative court remedy available to her.