South Kesteven District Council (24 010 719 fr)

Report Upheld Homelessness 17-Mar-2026

Summary: We have written this further report because the Council has refused to comply with some recommendations made in our report issued on 18 August 2025.Although the Council has complied with some of our service improvement recommendations, it has refused to remedy all the personal injustice caused to Mr B by the Council’s fault. It has also refused to remind its staff about the correct test and threshold for considering interim accommodation when someone is homeless. We are not satisfied with the Council’s response to our recommendations. We have therefore issued this further report to highlight our continuing concerns.

Leicester City Council (24 005 927 fr)

Report Upheld Homelessness 09-Mar-2026

Summary: We have written this further report because the Council has refused to comply with one of the recommendations made in our report issued on 9 October 2025. Although the Council has confirmed it will apologise to Mr X and make a payment of £500 for the distress its fault caused, it has refused to remedy all the personal injustice caused. We are not satisfied with the Council’s explanation for refusing to fully remedy the personal injustice to Mr X. We have issued this further report to highlight our continuing concerns.

London Borough of Newham (25 012 784)

Statement Closed after initial enquiries Homelessness 03-Mar-2026

Summary: We will not investigate this complaint about the suitability of Miss X’s temporary accommodation. This is because she had a right of review; it would have been reasonable for her to use it.

City of Wolverhampton Council (25 013 511)

Statement Closed after initial enquiries Council house sales and leaseholders 03-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s right to buy applications, and disrepair at her property. This is because: there is another body better placed to consider any valuation dispute; it is reasonable to expect the complainant to use, or have used, the alternative court remedy; the law says we cannot investigate complaints about the management of social housing; and we will not reconsider matters looked at under a previous complaint to the Ombudsman.

Birmingham City Council (25 014 792)

Statement Closed after initial enquiries Homelessness 03-Mar-2026

Summary: We will not investigate Miss X’s complaint about her housing application. This is because there is not enough evidence of fault to justify an investigation.

London Borough of Islington (25 015 088)

Statement Closed after initial enquiries Council house sales and leaseholders 03-Mar-2026

Summary: We will not investigate this complaint about the Council pulling out of buying a house. This is mainly because it is reasonable to expect Mr X to take court action.

Sandwell Metropolitan Borough Council (25 016 248)

Statement Closed after initial enquiries Private housing 03-Mar-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of reports of disrepair in her privately rented housing. There is insufficient evidence of fault causing sufficient injustice to justify our involvement.

London Borough of Southwark (25 016 889)

Statement Closed after initial enquiries Council house sales and leaseholders 03-Mar-2026

Summary: We will not investigate this complaint about the Council’s handling of a ‘right to buy’ application. It is reasonable to expect Mr X to use his right to take court action.

London Borough of Wandsworth (24 023 261)

Statement Upheld Allocations 02-Mar-2026

Summary: Mr X complained the Council did not complete a reassessment of his housing allocation following new medical evidence. We find the Council at fault for the time taken to complete a reassessment, causing distress and uncertainty. The Council will apologise and remind relevant staff that, when a decision is delayed pending further enquiries, it should provide a clear update explaining the reason for the delay and the expected next steps.

London Borough of Southwark (25 001 983)

Statement Not upheld Allocations 02-Mar-2026

Summary: Mr X complains about the way the Council dealt with his housing situation after his relationship with his ex-partner ended and they remained at the same property causing distress. We have ended our investigation as we cannot achieve the outcome Mr X is seeking as his current living arrangements have now been approved by the courts.