London Borough of Sutton (25 016 838)

Statement Closed after initial enquiries Private housing 17-Mar-2026

Summary: We will not investigate Mr X’s complaint about how the Council responded to reports of disrepair in his privately rented home. There is not enough evidence of fault in the Council’s processes to justify an investigation.

Worcester City Council (24 008 871)

Statement Not upheld Homelessness 17-Mar-2026

Summary: Miss X complained the Council failed to correctly respond to her homelessness application. We find no fault in the Council’s actions as it took a considered approach to reach a solution based on the individual circumstance of the case.

London Borough of Ealing (25 021 524)

Statement Closed after initial enquiries Other 17-Mar-2026

Summary: We cannot investigate Ms X’s complaint alleging negligence by the Council as a freeholder of the building she lives in. This is because we have no remit to consider complaints from leaseholders of the Council.

Birmingham City Council (25 016 377)

Statement Closed after initial enquiries Other 17-Mar-2026

Summary: We cannot investigate Miss X’s complaint about the Council’s response to a leaking pipe in a neighbouring property. We cannot investigate complaints about the management of housing let on long leases by a housing authority.

South Kesteven District Council (24 010 719 fr)

Report Upheld Homelessness 17-Mar-2026

Summary: We have written this further report because the Council has refused to comply with some recommendations made in our report issued on 18 August 2025.Although the Council has complied with some of our service improvement recommendations, it has refused to remedy all the personal injustice caused to Mr B by the Council’s fault. It has also refused to remind its staff about the correct test and threshold for considering interim accommodation when someone is homeless. We are not satisfied with the Council’s response to our recommendations. We have therefore issued this further report to highlight our continuing concerns.

London Borough of Hackney (25 009 757)

Statement Upheld Homelessness 17-Mar-2026

Summary: We found there was delay in the council acting on a request from Miss X to transfer to the housing register of another Council. We recommended the Council apologised, chased the other Council involved and wrote to Miss X confirming the outcome.

London Borough of Richmond upon Thames (25 014 342)

Statement Closed after initial enquiries Homelessness 17-Mar-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing situation. This is because there is insufficient evidence of fault to justify our involvement.

Leicester City Council (25 016 266)

Statement Closed after initial enquiries Council house sales and leaseholders 16-Mar-2026

Summary: We will not investigate this complaint about the refusal of a ‘right to buy’ application. It is reasonable to expect Mrs X to take court action.

London Borough of Haringey (25 005 361)

Statement Upheld Homelessness 16-Mar-2026

Summary: Mr D says the Council placed his family in unsuitable interim accommodation. I have found the Council at fault because Mr D’s family remained in bed and breakfast style accommodation over the six week legal limit. The Council has agreed to apologise and pay Mr D redress.

East Suffolk Council (25 007 349)

Statement Upheld Allocations 16-Mar-2026

Summary: We found fault on Miss Y’s complaint about the Council’s handling of her request for a review of its housing banding decision. It delayed deciding it for two months which caused frustration. There was no fault on her complaint about how it assessed her housing application for banding. The Council agreed to send a written apology for the delay.