South Gloucestershire Council (24 016 794)

Statement Upheld Homelessness 14-Oct-2025

Summary: Mr X complained about the Council’s handling of his homeless application. The Council was at fault for failing to notify Mr X of his review rights after it decided it no longer owed him a housing duty in May 2024. It was also at fault for its delayed and confusing responses to Mr X’s complaint. However, the Council was not at fault for failing to consider the suitability of his interim accommodation as Mr X moved out before the Council had time to review this. The Council has agreed to apologise, reinstate Mr X’s right of review and make a symbolic payment to remedy the distress, frustration and uncertainty caused.

Spelthorne Borough Council (24 020 646)

Statement Upheld Private housing 14-Oct-2025

Summary: We found fault on Miss Y’s complaint about the way the Council dealt with her reports against her landlord who failed to carry out all necessary repairs as required. There were delays, failures to keep her updated, failures to show it considered whether it needed to trace the owner, and delayed consideration of whether the repairs were hazards under the Housing Health and Safety Rating System. It also failed to signpost her to seek legal advice about a possible claim for a Rent Repayment Order or protection from landlord harassment. Nor did it show it considered whether it needed to do outstanding works itself. The Council agreed to send Miss Y an apology, pay £350 for the injustice caused, remind relevant officers about action needed and what they need to consider in future similar situations, as well as reviewing why the delays happened so they are not repeated in the future.

London Borough of Camden (25 006 211)

Statement Closed after initial enquiries Homelessness 14-Oct-2025

Summary: We will not investigate Ms X’s complaint about this Council’s lack of support when she fled domestic abuse. There is insufficient evidence of fault to justify our involvement.

London Borough of Tower Hamlets (25 006 332)

Statement Closed after initial enquiries Allocations 14-Oct-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her housing register application because there is insufficient evidence of fault to justify our involvement.

Leeds City Council (25 004 706)

Statement Closed after initial enquiries Homelessness 14-Oct-2025

Summary: We will not investigate Mr X’s complaint about how the Council handled his housing application. This is because further investigation is unlikely to lead to a different outcome.

London Borough of Haringey (25 005 337)

Statement Closed after initial enquiries Allocations 14-Oct-2025

Summary: We will not investigate this complaint about the Council’s lack of response to Mr X’s complaint about his unsuitable housing. This is because we could not add to the investigation already carried out by the Council.

Epping Forest District Council (25 006 361)

Statement Closed after initial enquiries Allocations 14-Oct-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Camden (25 006 891)

Statement Closed after initial enquiries Homelessness 14-Oct-2025

Summary: We will not investigate this complaint about the Council’s delay in carrying out a review of Mr X’s temporary accommodation. This is because an investigation would not result in a different outcome.

London Borough of Camden (24 023 005)

Statement Closed after initial enquiries Allocations 13-Oct-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Bexley (25 005 759)

Statement Closed after initial enquiries Homelessness 13-Oct-2025

Summary: We will not investigate Ms Y’s complaint about the Council ending the main housing duty as it was reasonable to expect Ms Y to have requested a review of the decision within the required timescale. We will not investigate Ms Y’s complaint about the delay in making an offer of permanent accommodation as there is insufficient evidence of fault to justify an investigation.