South Kesteven District Council (24 010 719 fr)

Report Upheld Homelessness 17-Mar-2026

Summary: We have written this further report because the Council has refused to comply with some recommendations made in our report issued on 18 August 2025.Although the Council has complied with some of our service improvement recommendations, it has refused to remedy all the personal injustice caused to Mr B by the Council’s fault. It has also refused to remind its staff about the correct test and threshold for considering interim accommodation when someone is homeless. We are not satisfied with the Council’s response to our recommendations. We have therefore issued this further report to highlight our continuing concerns.

Leicester City Council (24 005 927 fr)

Report Upheld Homelessness 09-Mar-2026

Summary: We have written this further report because the Council has refused to comply with one of the recommendations made in our report issued on 9 October 2025. Although the Council has confirmed it will apologise to Mr X and make a payment of £500 for the distress its fault caused, it has refused to remedy all the personal injustice caused. We are not satisfied with the Council’s explanation for refusing to fully remedy the personal injustice to Mr X. We have issued this further report to highlight our continuing concerns.

Norwich City Council (24 018 523)

Report Upheld Homelessness 24-Feb-2026

Summary: The Council failed to consider whether to provide Mr X with interim accommodation when it should have and delayed making decisions about his case. When it did address whether to provide Mr X with interim accommodation, it did not properly consider all the information he had provided. As a result, Mr X, who has a physical disability, stayed in his property until he was evicted by bailiffs and then slept for several nights on the concrete floor of a garage. Mr X has been caused significant, avoidable distress because of the Council’s actions. However, there was no fault in how the Council applied its allocations policy to Mr X.

London Borough of Enfield (25 004 130)

Statement Closed after initial enquiries Private housing 17-Feb-2026

Summary: We will not investigate Miss X’s complaint about how the Council handled her report about disrepair in her home. This is because there is not enough evidence of fault to justify an investigation by the Ombudsman.

London Borough of Harrow (25 010 559)

Statement Closed after initial enquiries Homelessness 17-Feb-2026

Summary: We will not investigate this complaint about how the Council dealt with Ms X’s homelessness application. It is reasonable to expect Ms X to have appealed to the county court against the Council’s decision that she was intentionally homeless. There is insufficient evidence of fault in how the Council considered Ms X’s new homelessness applications to justify an investigation into her complaint.

Tendring District Council (25 014 143)

Statement Closed after initial enquiries Council house sales and leaseholders 17-Feb-2026

Summary: We will not investigate this complaint about a ‘right to buy’ application. Mr X has an alternative legal remedy, and it is reasonable to expect Mr X to take court action.

London Borough of Ealing (25 013 291)

Statement Closed after initial enquiries Other 17-Feb-2026

Summary: We will not investigate this complaint about the delay by the Council in buying Mrs X’s property. This is because we cannot achieve the outcome she wants, and there is no worthwhile outcome achievable by our investigation.

City of Wolverhampton Council (25 013 707)

Statement Closed after initial enquiries Council house sales and leaseholders 17-Feb-2026

Summary: We will not investigate Miss X’s complaint about the Council’s cancellation of her ‘right to buy’ application. This is because it is reasonable to expect Miss X to take court action.

Royal Borough of Greenwich (25 026 446)

Statement Closed after initial enquiries Other 17-Feb-2026

Summary: We cannot investigate Mrs C’s complaint that her home has been damaged due to the Council’s failure to put right defects at the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Canterbury City Council (24 021 529)

Statement Upheld Private housing 16-Feb-2026

Summary: Mr X complained about the Council’s actions after he served a notice to his tenants and led to their eviction. We found the Council at fault as it did not contact Mr X, as the landlord, throughout the process, or consider whether it was reasonable for the tenant to remain in occupation during the relevant period. This caused Mr X frustration and uncertainty. The Council has agreed to apologise and make a symbolic payment to recognise his injustice from the faults identified. It has also agreed to take action to prevent recurrence of fault.