Leicester City Council (24 005 927)

Report Upheld Homelessness 09-Oct-2025

Summary: Mr X complained that the Council failed to provide sufficient support with his homelessness and housing application and that it also failed to provide suitable accommodation for him and his family. As a result, Mr X and his family have been living in unsuitable accommodation for longer than necessary which has caused significant distress. Mr X also considers that this has been detrimental to the health and development of his children.

Epping Forest District Council (24 013 789)

Statement Upheld Allocations 07-Oct-2025

Summary: Ms X complained about the way the Council handled her homelessness application and request to join its housing register. We find the Council at fault for providing incorrect information, causing uncertainty and frustration. The Council has agreed to apologise and make a payment to reflect the injustice.

London Borough of Southwark (25 005 895)

Statement Closed after initial enquiries Allocations 07-Oct-2025

Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigating.

Reading Borough Council (25 005 186)

Statement Closed after initial enquiries Council house sales and leaseholders 07-Oct-2025

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s housing register applications, and her later right to buy (RTB) application. This is primarily because:

Westminster City Council (25 007 345)

Statement Closed after initial enquiries Allocations 07-Oct-2025

Summary: We will not investigate this complaint about the unsuitability of Mr X’s temporary accommodation as he has the right to appeal to the County Court.

Gravesham Borough Council (25 008 516)

Statement Upheld Allocations 07-Oct-2025

Summary: We will not investigate Mrs X’s complaint about her suspension from the housing register. This is because, at our invitation, the Council agreed to conduct a new internal appeal to consider Mrs X’s suspension. We consider this a suitable remedy.

Basildon Borough Council (24 018 323)

Statement Upheld Homelessness 06-Oct-2025

Summary: Mr Z complains on behalf of Miss X that the Council placed her in Bed and Breakfast accommodation while she was pregnant for longer than the law allows. Mr Z also said the area the Council placed Miss X was unsuitable due to the crime rate. Mr Z has also complained about the way the Council has investigated his complaint. Mr Z says Miss X has been caused distress and has been placed in accommodation which was not suitable. We have found fault in the Council’s actions for allowing Miss X to remain in Bed and Breakfast accommodation for longer than the statutory deadline. The Council has agreed to pay Miss X a financial payment.

Peterborough City Council (25 003 423)

Statement Closed after initial enquiries Homelessness 06-Oct-2025

Summary: We will not investigate this complaint about Council’s handling of Miss X’s homeless application, temporary accommodation and housing registration. This is because some of parts of the complaint are late and therefore outside our jurisdiction. Additionally, there is also not enough evidence of fault causing significant injustice.

London Borough of Croydon (25 004 044)

Statement Closed after initial enquiries Homelessness 06-Oct-2025

Summary: We will not investigate this complaint about the Council evicting Ms X from interim accommodation and the loss of her belongings. This is because there is insufficient evidence of fault and injustice to justify an investigation. Ms X could go to the county court about the loss of her belongings, and it is reasonable to expect her to do so.

Stockport Metropolitan Borough Council (25 005 963)

Statement Closed after initial enquiries Private housing 06-Oct-2025

Summary: We will not investigate Ms X’s complaint that the Council is wrongly pursuing her for costs of work it carried out in default at her rental property as it is unlikely we will find fault.