London Borough of Tower Hamlets (23 017 891)

Statement Closed after initial enquiries Homelessness 12-Mar-2024

Summary: We will not investigate Mr X’s complaint about the level of the Council’s payment to remedy Mr Y’s injustice following a previous Ombudsman decision. There is insufficient fault in the way the Council considered the level of payment to justify our involvement.

Rushmoor Borough Council (22 017 756)

Statement Upheld Private housing 12-Mar-2024

Summary: Mr X complained the Council failed to take proper action following his reports of health hazards at his privately rented property. The Council failed to tell Mr X of its decision. The Council will apologise and act to prevent reoccurrence.

London Borough of Croydon (23 012 772)

Statement Upheld Allocations 12-Mar-2024

Summary: Mrs D complained the Council failed to properly consider her application to join the housing register. We find the Council was at fault for failing to properly consider Mrs D’s evidence and circumstances. It also delayed dealing with Mrs D’s housing application and her request for a review. The Council has agreed to our recommendations to address the injustice caused by fault.

London Borough of Hackney (23 016 881)

Statement Closed after initial enquiries Allocations 12-Mar-2024

Summary: We will not investigate Ms X’s complaint about the wait for rehousing through the Council’s housing register. There is insufficient evidence of fault to warrant our involvement. We cannot investigate her complaint about disrepair because we cannot investigate a council’s actions when it is acting as a manager of social housing.

Broxtowe Borough Council (23 016 936)

Statement Closed after initial enquiries Managing council tenancies 11-Mar-2024

Summary: We will not investigate this complaint. It is about the Council’s management of its social housing, which the law prevents us investigating.

South Tyneside Metropolitan Borough Council (23 016 393)

Statement Closed after initial enquiries Allocations 10-Mar-2024

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Enfield (23 013 300)

Statement Closed after initial enquiries Private housing 09-Mar-2024

Summary: We will not investigate this complaint about the Council’s investigation of disrepair in private rented accommodation. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Haringey (23 003 078)

Statement Closed after initial enquiries Managing council tenancies 08-Mar-2024

Summary: We will not investigate this complaint about failure to replace a fence. The law prevents us investigating the Council’s actions regarding the fence. It would therefore be disproportionate to investigate the Council’s handling of complaints and communications about the matter.

London Borough of Southwark (23 007 695)

Statement Upheld Allocations 08-Mar-2024

Summary: Miss F complained the Council’s decision regarding her housing allocation priority was wrong and it took too long to review this decision when she appealed. We found delay which caused time and trouble to Miss F. The Council has agreed to apologise for this. There was no fault in the Council’s decision that Miss F is not statutorily overcrowded or in its decision that she does not require a move on medical grounds.

London Borough of Redbridge (23 009 455)

Statement Upheld Homelessness 08-Mar-2024

Summary: Mr X complains the Council has not dealt properly with his housing because it has placed him in unsuitable accommodation between June 2022 and June 2023. The Council placed Mr X and his family in two unsuitable locations. Mr X suffered avoidable distress and financial loss. The Council should apologise, pay Mr and Mrs X a total of £6,000 for being placed in unsuitable accommodation, and provide information to the Ombudsman.