Knowsley Metropolitan Borough Council (25 008 545)

Statement Closed after initial enquiries Homelessness 28-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision a property is suitable for Miss X. There is not enough evidence of fault to warrant our involvement, and it was reasonable for Miss X to challenge the decision by way of further appeal to the County Court.

London Borough of Brent (24 003 451)

Statement Upheld Homelessness 28-Oct-2025

Summary: Mr D complains the Council delaying making a direct offer of accommodation. I have found the Council followed the correct process. There was some minor delay which did not result in a significant injustice.

London Borough of Lambeth (24 022 040)

Statement Upheld Homelessness 27-Oct-2025

Summary: Miss X complained about the Council housing her in the unsuitable accommodation. We found fault with the Council for its failure to review suitability of Miss X’s accommodation. We also found fault in the Council’s complaint handling. The Council’s fault caused injustice to Miss X. The Council has agreed to apologise and make a symbolic payment to recognise Miss X's distress.

London Borough of Waltham Forest (25 007 142)

Statement Closed after initial enquiries Homelessness 27-Oct-2025

Summary: We will not investigate this complaint about the Council’s offer of temporary accommodation which Miss X says was unsuitable. It was reasonable for Miss X to challenge the decision by way of a review and further appeal to the County Court.

Bracknell Forest Council (25 006 383)

Statement Upheld Homelessness 22-Oct-2025

Summary: We will not investigate Ms X’s complaint about how the Council dealt with her homelessness application. The Council has already recognised there were failings in how it considered her disclosures about domestic abuse. It has apologised and agreed to complete staff training. Further investigation by the Ombudsman would not lead to a different outcome.

Trafford Council (25 006 539)

Statement Closed after initial enquiries Homelessness 22-Oct-2025

Summary: We will not investigate this complaint about the way the Council managed Miss X’s potential homelessness. This is because the injustice caused to Miss X does not warrant us investigating, and further investigation would probably not lead to a significantly different outcome.

London Borough of Tower Hamlets (25 000 840)

Statement Closed after initial enquiries Homelessness 21-Oct-2025

Summary: Ms X complained about the Council’s delays in dealing with her homeless application. We have ended our investigation into Ms X’s complaint because it is late, and there are no good reasons to exercise discretion to investigate it.

Cornwall Council (25 006 206)

Statement Closed after initial enquiries Homelessness 21-Oct-2025

Summary: We will not investigate this complaint about the Council’s assessment of a homelessness and a housing application. There is insufficient evidence of fault which would warrant an investigation.

Basildon Borough Council (24 018 654)

Statement Upheld Homelessness 20-Oct-2025

Summary: The Council was at fault for failing to provide suitable housing for Miss X and her family when she became homeless. This meant she stayed in unsuitable accommodation for three weeks and experienced avoidable distress. To remedy Miss X’s injustice, the Council will apologise and make a symbolic payment.

London Borough of Lewisham (24 019 045)

Statement Closed after initial enquiries Homelessness 20-Oct-2025

Summary: We will not investigate this complaint about the Council’s refusal to re-imburse costs of a carpet in temporary accommodation which it offered to the complainant. Any further investigation would not lead to a different outcome.