London Borough of Hillingdon (25 013 604)

Statement Upheld Homelessness 21-Jul-2026

Summary: Miss D complains the Council placed her in unsuitable interim and temporary accommodation and failed to provide housing assistance. I have found the Council at fault. Miss D had to stay in unsuitable accommodation for just over seven months and was caused avoidable time and trouble. The Council has agreed to pay Miss D redress and to apologise for its poor handling of her case.

Birmingham City Council (25 014 424)

Statement Upheld Homelessness 21-Jul-2026

Summary: The Council incorrectly charged Ms X rent for her temporary accommodation, delayed ending its recovery action and demonstrated poor administrative practice. The Council has agreed to apologise and make a payment to recognise the distress, frustration and uncertainty caused to Ms X.

London Borough of Lambeth (25 017 098)

Statement Closed after initial enquiries Homelessness 21-Jul-2026

Summary: We will not investigate Miss X’s complaint about disrepair in her temporary accommodation and the length of time she has waited for social housing. It would have been reasonable for Miss X to request review of the suitability of her temporary accommodation and then use her appeal rights if she disagreed with the Council’s decision. There is also insufficient evidence of fault in the Council’s application of its lettings scheme.

London Borough of Hounslow (25 010 158)

Statement Upheld Homelessness 21-Jul-2026

Summary: There is no fault in how the Council decided which band to place X and Y in. However, the Council failed to tell X and Y when it removed them from the housing register, failed to deal with their first homeless application properly, delayed processing their second homeless application, failed to offer them interim or temporary accommodation and failed to respond to a complaint. That caused X and Y distress and uncertainty. An apology, payment to X and Y and guidance for officers is satisfactory remedy.

Worthing Borough Council (26 009 627)

Statement Closed after initial enquiries Homelessness 21-Jul-2026

Summary: We will not investigate this complaint about the suitability of temporary accommodation. The complaint is late and there are no good reasons for us to exercise discretion to consider it now.

Manchester City Council (25 011 932)

Statement Upheld Homelessness 20-Jul-2026

Summary: We have partly upheld this complaint as the Council failed to notify Mrs Y of her right to appeal to the county court against its decision that her temporary accommodation was suitable. The Council agreed to resolve the complaint early by apologising to Mrs Y and making a symbolic payment to acknowledge the injustice caused. We will not investigate other aspects of Mrs Y’s complaint as it is reasonable to expect her to go to court and any fault by the Council will not have caused enough injustice to justify an investigation of her complaint.

Milton Keynes Council (25 022 989)

Statement Closed after initial enquiries Homelessness 20-Jul-2026

Summary: We will not investigate Ms X’s complaint about the Council’s decision on her homelessness application. This is because it was reasonable for Ms X to use her rights of review and appeal.

Slough Borough Council (25 025 399)

Statement Closed after initial enquiries Homelessness 20-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness applications. Some parts are late with no good reason to investigate it now. On the parts that are not late, there is not enough evidence of fault by the Council.

Royal Borough of Greenwich (25 028 231)

Statement Closed after initial enquiries Homelessness 20-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application. There is not enough evidence of fault by the Council.

Bedford Borough Council (25 018 031)

Statement Closed after initial enquiries Homelessness 19-Jul-2026

Summary: We will not investigate Ms X’s complaint about the Council’s failure to assist her in moving to alternative temporary accommodation. There is insufficient evidence of any significant injustice caused by fault on the Council’s part.