London Borough of Redbridge (25 017 159)

Statement Upheld Homelessness 22-Sep-2026

Summary: Miss F complained the Council placed her in unsuitable temporary accommodation and failed to deal with disrepair and pests. We found no fault in the way it dealt with the disrepair or pests but the Council failed to assess a property’s suitability, causing Miss F uncertainty and distress. The Council has agreed to apologise and make a symbolic payment to remedy that injustice.

Royal Borough of Kensington & Chelsea (25 014 103)

Statement Upheld Homelessness 22-Sep-2026

Summary: The Council delayed providing Mr X with interim accommodation. That meant Mr X had to stay with Mr Z and both experienced distress and uncertainty. An apology, payment to Mr X and Mr Z and guidance for officers is satisfactory remedy.

Leeds City Council (25 024 441)

Statement Closed after initial enquiries Homelessness 22-Sep-2026

Summary: We will not investigate this complaint about the handling of Miss X’s homeless application or the matters arising from it. Part of her complaint is late and for those parts which are in time, there is not enough evidence of fault in the Council’s actions.

London Borough of Wandsworth (26 016 615)

Statement Closed after initial enquiries Homelessness 22-Sep-2026

Summary: We will not investigate this complaint about how the Council dealt with X’s homelessness application. This is because there is no worthwhile outcome achievable by doing so.

Hertsmere Borough Council (25 022 869)

Statement Closed after initial enquiries Homelessness 21-Sep-2026

Summary: We will not investigate Mr Y’s complaint against the Council about the handling of his homelessness application because there is insufficient evidence of fault its decision-making to justify our involvement. It was reasonable for Mr Y to ask for a review of the Council’s decision son his Personal Housing Plan and its decision to end the Relief duty.

London Borough of Wandsworth (25 009 050)

Statement Upheld Homelessness 21-Sep-2026

Summary: Ms X complained about the Council’s handling of her relative’s homelessness case. We found fault because the Council failed to organise temporary accommodation for Mr Y in June 2025 and did not do so until September 2025. The Council also failed to appropriately handle Ms X’s complaint. This caused Ms X and Mr Y avoidable distress and frustration. The Council has already suggested a remedy for its poor complaint handling. To remedy the injustice caused, the Council has agreed to complete this, apologise to Ms X and Mr Y and make payments to them both.

London Borough of Camden (25 025 052)

Statement Closed after initial enquiries Homelessness 21-Sep-2026

Summary: We will not investigate this complaint about how the Council handled a homelessness application. This is because we are unlikely to find fault with the Council.

London Borough of Waltham Forest (25 026 855)

Statement Closed after initial enquiries Homelessness 21-Sep-2026

Summary: We will not investigate this complaint about Miss X’s temporary accommodation because the complaint is late.

London Borough of Islington (26 016 526)

Statement Closed after initial enquiries Homelessness 21-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision to end its main housing duty to Mr X. Mr X can appeal the Council’s decision to the Magistrates Court on a point of law, and it is reasonable to expect him to do so.

London Borough of Hounslow (25 017 715)

Statement Upheld Homelessness 20-Sep-2026

Summary: Miss X complained the Council failed to provide temporary accommodation for herself and her children following her homelessness application. She also complained about the Council’s lack of communication with her regarding this matter. Miss X said the Council’s actions caused her and her children significant avoidable distress and uncertainty and left them without a place to live. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy and carry out a review of its processes.