Leicester City Council (24 005 927)

Report Upheld Homelessness 09-Oct-2025

Summary: Mr X complained that the Council failed to provide sufficient support with his homelessness and housing application and that it also failed to provide suitable accommodation for him and his family. As a result, Mr X and his family have been living in unsuitable accommodation for longer than necessary which has caused significant distress. Mr X also considers that this has been detrimental to the health and development of his children.

Basildon Borough Council (24 018 323)

Statement Upheld Homelessness 06-Oct-2025

Summary: Mr Z complains on behalf of Miss X that the Council placed her in Bed and Breakfast accommodation while she was pregnant for longer than the law allows. Mr Z also said the area the Council placed Miss X was unsuitable due to the crime rate. Mr Z has also complained about the way the Council has investigated his complaint. Mr Z says Miss X has been caused distress and has been placed in accommodation which was not suitable. We have found fault in the Council’s actions for allowing Miss X to remain in Bed and Breakfast accommodation for longer than the statutory deadline. The Council has agreed to pay Miss X a financial payment.

Peterborough City Council (25 003 423)

Statement Closed after initial enquiries Homelessness 06-Oct-2025

Summary: We will not investigate this complaint about Council’s handling of Miss X’s homeless application, temporary accommodation and housing registration. This is because some of parts of the complaint are late and therefore outside our jurisdiction. Additionally, there is also not enough evidence of fault causing significant injustice.

London Borough of Croydon (25 004 044)

Statement Closed after initial enquiries Homelessness 06-Oct-2025

Summary: We will not investigate this complaint about the Council evicting Ms X from interim accommodation and the loss of her belongings. This is because there is insufficient evidence of fault and injustice to justify an investigation. Ms X could go to the county court about the loss of her belongings, and it is reasonable to expect her to do so.

London Borough of Waltham Forest (24 021 341)

Statement Closed after initial enquiries Homelessness 05-Oct-2025

Summary: We will not investigate this complaint about the Council’s offer of unsuitable temporary accommodation. It was reasonable for Ms X to use the review/appeal procedure available under the homelessness legislation.

Welwyn Hatfield Borough Council (25 006 538)

Statement Closed after initial enquiries Homelessness 05-Oct-2025

Summary: We cannot investigate this complaint about the Council’s handling of Ms X’s homelessness application and its review. Ms X has used her right of appeal to the County Court.

West Northamptonshire Council (25 005 906)

Statement Closed after initial enquiries Homelessness 03-Oct-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s offers of temporary accommodation under its homelessness duty in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

London Borough of Lewisham (25 005 642)

Statement Closed after initial enquiries Homelessness 02-Oct-2025

Summary: We will not investigate this complaint about the Council’s failure to pay a remedy for a previous compalint to the Ombudsman. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Brent (25 005 698)

Statement Closed after initial enquiries Homelessness 02-Oct-2025

Summary: We will not investigate this complaint about how the Council handled Mr X’s homelessness application. This is because there is not enough evidence of fault to warrant our involvement.

Royal Borough of Kensington & Chelsea (24 000 589)

Statement Closed after initial enquiries Homelessness 01-Oct-2025

Summary: We will not investigate this complaint about a Council document including incorrect information about Mr X. An investigation would not achieve anything for him.