South Hams District Council (25 012 451)

Statement Closed after initial enquiries Homelessness 06-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s response to his complaint and its handling of his homelessness application. This is because there is not enough evidence of fault to warrant investigating the Council’s complaint response. The Council has also said it will write to Mr X in respect of his homelessness application review request.

London Borough of Lambeth (24 016 652)

Statement Upheld Homelessness 06-Jan-2026

Summary: There was fault by the Council. The Council said the complainant’s housing was unsuitable but based its decision on the wrong information. This was fault. An apology and payment for Miss X’s distress remedies the injustice.

Gosport Borough Council (25 001 063)

Statement Upheld Homelessness 06-Jan-2026

Summary: Miss Y complained about the Council’s response to her report of disrepair at her private rented accommodation and request for housing assistance. We have found fault, causing injustice, by the Council in its response to the report of disrepair. We have not found fault with its response to the request for housing assistance. The Council has agreed to remedy the injustice caused by apologising and making a payment to recognise the upset caused.

Spelthorne Borough Council (25 011 998)

Statement Closed after initial enquiries Homelessness 05-Jan-2026

Summary: We will not investigate Miss X’s complaint about her homelessness application. This because it is reasonable for Miss X to use her statutory right of appeal to the court.

Royal Borough of Kingston upon Thames (24 022 711)

Statement Upheld Homelessness 05-Jan-2026

Summary: Ms D complains the Council delayed considering her homelessness application and left her in unsuitable interim accommodation. I have found extensive fault by the Council meaning Ms D was left in unsuitable accommodation. I have asked the Council to pay redress to Ms D.

London Borough of Hammersmith & Fulham (25 002 741)

Statement Upheld Homelessness 05-Jan-2026

Summary: Mr X complained the Council delayed assessing his homeless application and in providing him with accommodation and failed to respond to his communications. The Council delayed dealing with the homeless application, delayed providing interim accommodation and failed to respond to communications from Mr X and his representatives. That caused Mr X distress and meant he had to stay in unsafe accommodation longer than he should have. An apology, payment to Mr X, action to address delays and guidance for officers is satisfactory remedy.

London Borough of Haringey (25 010 887)

Statement Closed after initial enquiries Homelessness 05-Jan-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision to close her homeless application in 2022. This part of her complaint is late. Miss X also complains the Council is considering her second application as a new application. We will not investigate this part of the complaint as there is not enough evidence of fault in the Council’s actions.

London Borough of Barnet (25 004 222)

Statement Upheld Homelessness 24-Dec-2025

Summary: The Council was at fault for giving Mr X incorrect information about whether it could offer him financial assistance with securing private rented accommodation. As a result Mr X signed a tenancy agreement he otherwise would not have accepted and has gotten into debt. The Council agreed to apologise to Mr X and make a payment to him for the distress caused.

Manchester City Council (25 010 181)

Statement Closed after initial enquiries Homelessness 23-Dec-2025

Summary: We will not investigate Mrs X’s complaint about the support provided during while bidding for properties. The injustice claimed is not significant enough to justify investigation.

Royal Borough of Windsor and Maidenhead Council (24 013 528)

Statement Upheld Homelessness 19-Dec-2025

Summary: We have found the Council at fault for failing to secure interim accommodation for Miss X when it had reason to believe that she was eligible, homeless and in priority need. This left Miss X without suitable accommodation for the period until the Council reached its decision that she had no priority need. The Council has agreed to take action to remedy Miss X’s injustice.