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Homelessness


Recent statements in this category are shown below:

  • Bristol City Council (22 001 575)

    Statement Upheld Homelessness 24-May-2022

    Summary: We will not investigate Mr X's complaint about the way the Council dealt with his homelessness and associated issues as any fault does not lead to an injustice greater than that remedied by their apologies and offer of a £500 payment for time and trouble.

  • Brighton & Hove City Council (21 011 673)

    Statement Not upheld Homelessness 22-May-2022

    Summary: Miss B complained about the way the Council dealt with her housing situation. We have not found fault with the Council's actions, which caused Miss B an injustice.

  • London Borough of Brent (21 008 573)

    Statement Upheld Homelessness 22-May-2022

    Summary: Mr X complained about the way the Council dealt with his homelessness application. He complains the Council was wrong to refer him to another council and wrongly ended his temporary accommodation without notice. This led to him being street homeless. The Council's failure notify Mr X, following the referral, of the decision and his review rights, and to inform him it would no longer provide interim accommodation amounts to fault. This fault has caused Mr X an injustice.

  • Royal Borough of Kingston upon Thames (21 008 421)

    Statement Upheld Homelessness 19-May-2022

    Summary: Miss Y complained about the Council's response to her request for assistance when she was threatened with homelessness. We have found fault by the Council in failing to take reasonable action to help Miss Y remain in her accommodation, causing her injustice. The Council has agreed to remedy this by making a payment to reflect Miss Y's distress, time and trouble, and service improvements.

  • Westminster City Council (21 013 899)

    Statement Upheld Homelessness 19-May-2022

    Summary: Mr X complained the Council failed to assist him when he was street homeless in September 2021. The Council's failure to accept a relief duty or to properly notify Mr X of its decision and his review rights amounts to fault. This fault has caused Mr X an injustice.

  • Westminster City Council (21 015 904)

    Statement Upheld Homelessness 18-May-2022

    Summary: Mr B complained to the Council about the failure to deal with his homeless application in accordance with the law and guidance. We found the Council delayed and continues to delay in deciding if it owes him a housing duty and assisting him to secure accommodation. It has also failed to offer him interim accommodation or explain why he is not eligible for it. The Council agreed to pay him £1000, take action on his homeless application and review its procedures again in three months.

  • London Borough of Tower Hamlets (21 004 446)

    Statement Upheld Homelessness 16-May-2022

    Summary: Miss B complained the Council did not provide suitable temporary accommodation between June 2020 and July 2021. She also complained the Council delayed contacting other councils to source suitable temporary accommodation. We found the Council at fault for delays offering Miss B suitable temporary accommodation and responding to her complaint. The Council will apologise and make a financial payment to remedy the injustice caused to Miss B and her child by its delays.

  • Royal Borough of Kensington & Chelsea (21 011 447)

    Statement Upheld Homelessness 10-May-2022

    Summary: The Council's failure to consider whether Mr X's physical health means he needs a property with a bath is fault. The Council is also at fault for failing to provide Mr X with suitable temporary accommodation for 10 months. However, Mr X contributed to this by not bidding on the housing register. The Council has agreed to apologise, assess whether Mr X needs a bath, and pay him £850.

  • London Borough of Harrow (21 018 784)

    Statement Upheld Homelessness 10-May-2022

    Summary: We will not investigate this complaint about Council delays in repairing Mrs X's temporary accommodation. This is because the Council has accepted fault and paid Mrs X a financial remedy and there is nothing further we can achieve from an investigation.

  • Birmingham City Council (22 000 134)

    Statement Upheld Homelessness 09-May-2022

    Summary: The Council has agreed to pay Miss X and her family £4350 to recognised the injustice caused to them as a result of placing them in bed and breakfast accommodation for longer than it should have.