Recent statements in this category are shown below:
Statement Upheld Homelessness 10-May-2021
Summary: The Council was at fault, because it sent letters accepting the housing duty to an address from which it knew the complainants had moved out. The fault caused a significant injustice, because it meant the complainants were homeless for a period, and then did not have the opportunity to request a review of their accommodation. The Council should offer a financial remedy for this, as well as their time and trouble making a complaint. The Council should also consider what steps it can take to prevent a recurrence.
Statement Upheld Homelessness 04-May-2021
Summary: Ms B complained about the Council's actions when she made a homelessness application. She said that as a result of the failings she spent longer than she should living in unsuitable accommodation. There was fault which caused injustice to Ms B. The Council will apologise and make a payment to her.
Statement Upheld Homelessness 26-Apr-2021
Summary: Ms X complains about the Council's failure to resolves disrepair issues with her temporary accommodation since she and her children moved in. The Council was at fault for failing to ensure the Managing Agent of the property resolved defects promptly. Ms X and her children remained in unsuitable accommodation for 10 months longer than they should have, which was fault causing significant injustice. The Council has agreed to apologise, make a payment to Ms X and reviews its procedures.
Statement Not upheld Homelessness 21-Apr-2021
Summary: There is no fault in how the Council dealt with Mr X's request for homeless assistance.
Statement Not upheld Homelessness 20-Apr-2021
Summary: Ms B complains the Council has failed to rehouse her and her child. We found the Council was not at fault for failing to make an offer of housing. It has followed its policy and placed Ms B in its highest housing priority band. It has not made an offer due to the shortage of accommodation.
Statement Upheld Homelessness 19-Apr-2021
Summary: The Council's failure to provide Ms X with suitable accommodation is fault. As a result, Ms X and her children have been in unsuitable accommodation for 15 months. The Council has agreed to apologise and pay Ms X £200 a month until it finds her suitable accommodation.
Statement Upheld Homelessness 01-Apr-2021
Summary: The Council took too long to help Mr X when he and his family were threatened with homelessness. Mr X was left in unsuitable accommodation for six months longer than necessary. The Council should pay Mr X £2350 to acknowledge the injustice this caused to him and take action to improve its services.
Statement Not upheld Homelessness 30-Mar-2021
Summary: Miss X complained about the way the Council managed her Home Choice application for social housing. We found no evidence of fault.
Statement Upheld Homelessness 25-Mar-2021
Summary: There was fault by the Council in a complaint alleging fault in its dealings with the complainant over housing matters. The Council agreed to provide a financial remedy to address the injustice suffered by the complainant.
Statement Upheld Homelessness 23-Mar-2021
Summary: Ms B complained that there was fault in the way the Council dealt with her requests for advice and assistance with her housing situation. We find the Council was at fault in the way it dealt with the matter. In recognition of the injustice caused the Council has agreed to apologise to Ms B and make a payment to her.