Cambridge City Council (25 021 975)

Statement Closed after initial enquiries Homelessness 01-Sep-2026

Summary: We will not investigate Mr Y’s complaint against the Council decision to refer him to another local authority. This is because it is unlikely that an investigation would achieve the outcome he wants. Mr Y had statutory review rights, and it was reasonable for him to use the review and appeals procedure to challenge this decision.

London Borough of Hillingdon (25 023 828)

Statement Closed after initial enquiries Homelessness 01-Sep-2026

Summary: We will not investigate Miss X's complaint about the Council's handling of her homelessness application because further investigation is unlikely to lead to a different outcome.

East Riding of Yorkshire Council (26 011 906)

Statement Upheld Homelessness 01-Sep-2026

Summary: The Council properly assessed Mr X’s homelessness application and considered all the evidence before deciding he was not in priority need. It also awarded Mr X a housing priority in line with its housing allocations policy. The Council was not at fault. The wording in the Council’s allocations policy is not in line with the current legislation. This was fault. The Council has agreed to review the wording and ensure staff use wording that reflects an applicants’ correct homelessness status.

Braintree District Council (25 019 561)

Statement Closed after initial enquiries Homelessness 31-Aug-2026

Summary: We will not investigate this complaint about Mr X’s housing. This is because for the most part, there is no worthwhile outcome achievable through further investigation. Part of the complaint also carries an appeal right to a court which it is reasonable for Mr X to use.

London Borough of Waltham Forest (25 019 815)

Statement Closed after initial enquiries Homelessness 31-Aug-2026

Summary: We will not investigate this complaint about the support Ms X received when she was homeless due to fleeing domestic abuse. This is because the complaint in part, carried a county court appeal right which it was reasonable for Ms X to use and in part, we cannot achieve a more worthwhile outcome.

London Borough of Hackney (25 021 562)

Statement Closed after initial enquiries Homelessness 31-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council mishandling his homelessness case because there is insufficient evidence of fault in its decision making to justify our involvement. Mr X has exercised his statutory review rights in relation to the decision that he does not have priority need. It was reasonable for him to use the appeal against the review decision offered by the homelessness legislation.so we will not be able to investigate this.

London Borough of Brent (25 011 032)

Statement Upheld Homelessness 27-Aug-2026

Summary: The Council was at fault as it failed to take proactive steps to prevent Ms X’s homelessness when she received a notice evicting her from her property. It also failed to offer storage support for Ms X’s belongings. The Council has apologised, made service improvements and offered Ms X a financial remedy. The Council does not need to take further action.

London Borough of Redbridge (26 007 025)

Statement Closed after initial enquiries Homelessness 27-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council emailing him a homelessness application in his name that he had not made. This is because the Information Commission is better placed to consider.

London Borough of Ealing (25 012 930)

Statement Upheld Homelessness 26-Aug-2026

Summary: The Council was at fault for failing to move Miss X to a new property when it was no longer reasonable for her to occupy her current property. The Council has agreed to apologise and make a payment to remedy the distress, frustration and uncertainty this caused. There was no evidence of fault in the way the Council calculated her housing benefit or how it handled the reimbursement for repairs she carried out on the property. There was also no evidence of fault in the way it considered her debt relief order when deciding she was intentionally homeless.

Norwich City Council (25 018 411)

Statement Closed after initial enquiries Homelessness 26-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of a homelessness case. This is because there is insufficient evidence of fault its decision-making to justify our involvement. It was reasonable for Miss X to use the statutory appeals procedure to challenge the Council’s review decision.