Homelessness


Recent statements in this category are shown below:

  • Royal Borough of Kensington & Chelsea (23 002 077)

    Report Upheld Homelessness 15-Feb-2024

    Summary: Mr X complained that the Council delayed in dealing with his homelessness application and failed to offer interim accommodation when he was fleeing domestic abuse. Mr X says he has been street homeless and without safe accommodation for longer than necessary.

  • London Borough of Harrow (22 015 491)

    Statement Upheld Homelessness 30-Jan-2024

    Summary: Mr X complained the Council failed to properly consider Mr Y and Mr Z’s housing register and homelessness applications and their requests for emergency accommodation. We have found fault by the Council in failing to properly consider and process the applications. In particular regarding its Equality Act duties to Mr Z as a vulnerable resident in need of the Council’s support because his current accommodation was unsuitable for him. We have not found fault with its response to the request for emergency accommodation. The faults found caused injustice, which the Council should remedy by apologising, making a payment to reflect the distress caused, and service improvements.

  • London Borough of Sutton (23 014 567)

    Statement Closed after initial enquiries Homelessness 30-Jan-2024

    Summary: We will not investigate Ms X’s complaint about the Council’s delay in helping to prevent her homelessness or its decision about how much she can afford to pay towards her rent. This is because further investigation would not lead to a different outcome.

  • London Borough of Barnet (23 011 782)

    Statement Closed after initial enquiries Homelessness 29-Jan-2024

    Summary: We will not investigate Mr X’s complaint about the suitability of accommodation provided by the Council after he became homeless. There is not enough evidence of fault to justify our involvement.

  • London Borough of Brent (23 014 393)

    Statement Closed after initial enquiries Homelessness 27-Jan-2024

    Summary: We will not exercise discretion to investigate this complaint about the suitability of accommodation provided under the Council’s a homeless duty. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

  • London Borough of Ealing (23 012 251)

    Statement Upheld Homelessness 26-Jan-2024

    Summary: We will not investigate this complaint about the Council placing Miss X in unsuitable bed and breakfast temporary accommodation. This is because the has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.

  • London Borough of Wandsworth (23 014 295)

    Statement Closed after initial enquiries Homelessness 26-Jan-2024

    Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation. We will not investigate the complaint about the suitability of temporary accommodation. Miss X has asked the Council to carry out a statutory review of suitability. She has further rights of appeal to the County Court if she is dissatisfied with this.

  • London Borough of Brent (23 000 697)

    Statement Upheld Homelessness 25-Jan-2024

    Summary: We will not investigate this complaint about the Council’s handling of Miss X’s housing application. The Council has upheld the complaint and has agreed to remedy Miss X’s injustice by paying her £750 and taking actions to prevent recurrence. Further investigation by us would therefore not be proportionate.

  • Tonbridge and Malling Borough Council (23 013 611)

    Statement Closed after initial enquiries Homelessness 25-Jan-2024

    Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homelessness application. This is because it is reasonable to expect him to have used his right of review.

  • London Borough of Waltham Forest (22 012 789)

    Report Upheld Homelessness 25-Jan-2024

    Summary: Mrs X complained about several failures by the Council in the way it handled her case when she became homeless in early August 2022. In particular, the Council delayed in deciding if it owed a relief duty and delayed issuing the letter, delayed providing Mrs X a Personal Housing Plan (PHP), failed to provide Mrs X interim or temporary accommodation, and delayed responding to Mrs X’s complaint. Mrs X says this caused her distress, worry, time and trouble and meant her family were sofa surfing with family and friends. The Council’s delay in issuing a decision also delayed her right to a review of that decision.

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