South Gloucestershire Council (24 016 794)

Statement Upheld Homelessness 14-Oct-2025

Summary: Mr X complained about the Council’s handling of his homeless application. The Council was at fault for failing to notify Mr X of his review rights after it decided it no longer owed him a housing duty in May 2024. It was also at fault for its delayed and confusing responses to Mr X’s complaint. However, the Council was not at fault for failing to consider the suitability of his interim accommodation as Mr X moved out before the Council had time to review this. The Council has agreed to apologise, reinstate Mr X’s right of review and make a symbolic payment to remedy the distress, frustration and uncertainty caused.

London Borough of Camden (25 006 211)

Statement Closed after initial enquiries Homelessness 14-Oct-2025

Summary: We will not investigate Ms X’s complaint about this Council’s lack of support when she fled domestic abuse. There is insufficient evidence of fault to justify our involvement.

Leeds City Council (25 004 706)

Statement Closed after initial enquiries Homelessness 14-Oct-2025

Summary: We will not investigate Mr X’s complaint about how the Council handled his housing application. This is because further investigation is unlikely to lead to a different outcome.

London Borough of Camden (25 006 891)

Statement Closed after initial enquiries Homelessness 14-Oct-2025

Summary: We will not investigate this complaint about the Council’s delay in carrying out a review of Mr X’s temporary accommodation. This is because an investigation would not result in a different outcome.

London Borough of Bexley (25 005 759)

Statement Closed after initial enquiries Homelessness 13-Oct-2025

Summary: We will not investigate Ms Y’s complaint about the Council ending the main housing duty as it was reasonable to expect Ms Y to have requested a review of the decision within the required timescale. We will not investigate Ms Y’s complaint about the delay in making an offer of permanent accommodation as there is insufficient evidence of fault to justify an investigation.

Westminster City Council (25 010 186)

Statement Closed after initial enquiries Homelessness 13-Oct-2025

Summary: We will not investigate this complaint about a refused homelessness application. This is because Mr X could have appealed the decision in court, and it would have been reasonable to expect him to do so.

London Borough of Croydon (24 007 257)

Statement Upheld Homelessness 12-Oct-2025

Summary: Mrs X complained about the Council’s failure to provide her with suitable accommodation. We found fault with the Council for the delay in offering Mrs X and her family alternative accommodation. We also found fault in the way the Council communicated with Mrs X and dealt with her complaint. The Council’s fault caused injustice to Mrs X and her family. The Council has agreed to apologise and make symbolic payments. The Council has already taken action to ensure no families with children are housed in accommodation with shared facilities. The Council is also improving its complaint handling. The Council has agreed some further service improvements.

London Borough of Hammersmith & Fulham (24 007 597)

Statement Upheld Homelessness 12-Oct-2025

Summary: We have found the Council at fault for failing to notify Miss X that it had accepted the main housing duty. This delayed Miss X’s review rights and caused her avoidable distress. The Council has agreed to apologise and pay Miss X a symbolic payment in recognition of the avoidable distress.

London Borough of Waltham Forest (24 016 101)

Statement Upheld Homelessness 12-Oct-2025

Summary: Miss X complained about how the Council responded to her homelessness. She said the Council failed to address the risk to her and her children and placed her in unsuitable accommodation. Miss X also complained the Council placed her in the wrong housing band. The Council was at fault for failing to deal properly with Miss X’s homelessness. It should apologise to Miss X, make a symbolic payment to her, and provide information to its staff.

Royal Borough of Greenwich (24 017 232)

Statement Upheld Homelessness 12-Oct-2025

Summary: We have completed our investigation into how the Council dealt with Miss X’s homeless application. We find some fault because the Council delayed processing Miss X’s application and dealing with her complaint. But we are satisfied the Council has remedied the injustice caused by those faults.