London Borough of Hounslow (24 001 000)

Report Upheld Homelessness 20-Mar-2025

Summary: Miss X complained about how the Council handled her housing application while she was pregnant and homeless. She says this meant she has lived in a property which is unsuitable for her and her child and has been waiting to be housed since 2022.

Ipswich Borough Council (24 008 216)

Statement Not upheld Homelessness 11-Mar-2025

Summary: Mrs B says the Council wrongly refused to accept her request for a review of its decision on her homeless application when she put a request in on time. There is no fault by the Council.

Wyre Forest District Council (24 014 370)

Statement Closed after initial enquiries Homelessness 11-Mar-2025

Summary: We will not investigate this complaint about the Council’s provision of housing assistance. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Lambeth (24 006 548)

Statement Upheld Homelessness 10-Mar-2025

Summary: Miss X complained about how the Council responded to her concerns that her temporary accommodation was unsuitable. The Council was at fault. This meant Miss X missed out on her right to ask for a review of her accommodation’s suitability and she has been living in unsuitable housing for over a year. To remedy her injustice, the Council will apologise and pay Miss X a total of £1800. It will take action to ensure it gives accurate information about homeless people’s rights to request a review of the suitability of their temporary accommodation.

London Borough of Ealing (24 015 502)

Statement Closed after initial enquiries Homelessness 10-Mar-2025

Summary: We will not investigate this complaint about how the Council dealt with Ms X’s homelessness. Our main reasons are that part of the complaint is late without good enough reason to investigate it now, and on another part of the complaint Ms X could reasonably have used her court appeal right.

Royal Borough of Kensington & Chelsea (24 017 323)

Statement Closed after initial enquiries Homelessness 10-Mar-2025

Summary: We will not investigate this complaint about the suitability of temporary accommodation offered by the Council to Mr X in 2024. It was reasonable for him to request a review of the offer and to appeal the decision to the court if unsuccessful.

London Borough of Enfield (23 021 272)

Statement Upheld Homelessness 10-Mar-2025

Summary: The evidence currently suggests fault on Mr Q’s complaint about the Council failing to decide his suitability review request within the statutory timescale which caused him some uncertainty. The agreed action of an apology remedies the injustice caused. There was no fault on his other complaints.

London Borough of Newham (24 011 665)

Statement Closed after initial enquiries Homelessness 07-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision to discharge its homelessness duty. It was reasonable for Ms X to appeal the Council’s decision to the County Court.

London Borough of Lambeth (23 020 047)

Statement Upheld Homelessness 07-Mar-2025

Summary: We have found fault with the Council for delays incurred during Ms X’s homelessness application process. This caused Ms X the injustice of living in unsuitable accommodation with her family. The Council has agreed to apologise to Ms X and pay her a financial amount to remedy the injustice.

Royal Borough of Kensington & Chelsea (24 004 197)

Statement Upheld Homelessness 07-Mar-2025

Summary: The complainant, Mr X, complains about the significant delays by the Council in progressing his homelessness application. He also said the Council has failed to consider whether he should be placed on the housing register and delayed responding to his complaint. We find the Council was at fault for the delay in progressing his homelessness application and delay in responding to his complaint. This caused significant distress to Mr X. The Council has agreed to make several recommendations to address this injustice caused by fault.