Westminster City Council (25 017 803)

Statement Upheld Homelessness 08-Sep-2026

Summary: Mr X complained the Council failed to move him to alternative accommodation after it identified the property he was living in was unsuitable. We find the Council was at fault for its delay in moving Mr X to alternative suitable accommodation. This caused Mr X distress, and he was deprived of living in unsuitable accommodation. The Council has agreed to make a further financial payment to Mr X to reflect his injustice.

London Borough of Hillingdon (25 025 098)

Statement Closed after initial enquiries Homelessness 08-Sep-2026

Summary: We will not investigate Miss X’s complaint that the Council did not progress her homelessness application promptly and that its communication with her was poor. This is because we could not add to the Council’s investigation.

Coventry City Council (25 025 170)

Statement Closed after initial enquiries Homelessness 08-Sep-2026

Summary: We will not investigate this complaint about the Council’s management of Miss X’s homelessness application and temporary accommodation. This is because there is no worthwhile outcome achievable by an investigation.

Stevenage Borough Council (26 015 120)

Statement Closed after initial enquiries Homelessness 08-Sep-2026

Summary: We will not investigate X’s complaint about the Council’s offer of accommodation. This is because it was reasonable for X to have used their right of appeal to the County Court.

North Lincolnshire Council (25 006 858)

Statement Closed after initial enquiries Homelessness 07-Sep-2026

Summary: We will not investigate this complaint about Mr X’s private housing because there is not enough evidence of fault to justify further investigation.

Bristol City Council (25 021 835)

Statement Closed after initial enquiries Homelessness 07-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision regarding Mr X’s homelessness. This is because it carried a right of appeal to a county court which it was reasonable for him to use.

Hinckley & Bosworth Borough Council (25 025 669)

Statement Closed after initial enquiries Homelessness 07-Sep-2026

Summary: We will not investigate Ms X’s complaint about poor communication from the Council’s homelessness service and delay in complaints handling. It is unlikely an investigation would add to the Council’s response or achieve anything more.

Dudley Metropolitan Borough Council (25 026 755)

Statement Closed after initial enquiries Homelessness 07-Sep-2026

Summary: We will not investigate this complaint about the Council failing to handle Miss X's homelessness assessment and complaint fairly. This is because it was reasonable for Miss X to request a review of the Council’s decision, then to use her statutory right of appeal to county court. It is not proportionate to investigate the complaints handling issue on its own.

Luton Borough Council (25 012 862)

Statement Upheld Homelessness 06-Sep-2026

Summary: We uphold a complaint from Mrs B that she and her children spent too long in hotel and hostel accommodation after they became homeless. We find living in these unsuitable housing conditions caused an injustice. The Council has accepted these findings and agreed to provide a remedy for that injustice.

Reading Borough Council (25 023 597)

Statement Upheld Homelessness 06-Sep-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness case. This is because investigation by us would not lead to a different outcome from what the Council has already provided.