London Borough of Southwark (25 017 425)

Statement Upheld Homelessness 29-Sep-2026

Summary: Miss X complained about the Council’s response to her reports of a mice infestation at her temporary accommodation. We found fault by the Council due to delay in effectively addressing the issue and in its complaint handling. This caused Miss X avoidable distress. The Council agreed to make a symbolic payment to Miss X and to review its procedures.

Milton Keynes Council (25 022 166)

Statement Not upheld Homelessness 29-Sep-2026

Summary: We discontinued our investigation into Mrs X’s complaint about the Council’s failure to provide suitable accommodation following her homelessness application. The complaint is outside of the Ombudsman’s jurisdiction and cannot be investigated.

Leeds City Council (25 022 753)

Statement Closed after initial enquiries Homelessness 29-Sep-2026

Summary: We will not investigate Miss X’s complaint about the Council’s response to arson at her council property. It would have been reasonable for Miss X to use her statutory right to appeal the Council’s decision she was not homeless and we do not have the power to investigate the Council’s actions as a social landlord.

Royal Borough of Greenwich (26 013 492)

Statement Closed after initial enquiries Homelessness 29-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision to end its homelessness duty. This is because it is reasonable to expect Mr X to appeal this decision in the County Court.

Wiltshire Council (26 014 313)

Statement Closed after initial enquiries Homelessness 29-Sep-2026

Summary: We cannot investigate this complaint about the Council’s decision about a property being suitable for Mr X, as part of his homelessness duties. This is because Mr X has started court proceedings, to challenge the Council’s decision. The law does not allow us to investigate such complaints.

London Borough of Lambeth (26 018 039)

Statement Closed after initial enquiries Homelessness 29-Sep-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s complaint. The courts have said we can decide not to consider complaints about complaint procedures when the law prevents us from investigating the substantive matter.

Hertsmere Borough Council (25 017 853)

Statement Upheld Homelessness 28-Sep-2026

Summary: The Council sent an inappropriate and insulting email to Miss B. There was no other fault in the way it handled her homelessness application. The Council offered Miss B a suitable remedy when it responded to her complaint. We do not consider a further remedy is justified.

Trafford Council (26 014 173)

Statement Upheld Homelessness 28-Sep-2026

Summary: We upheld this complaint about the suitability of Mr X’s temporary accommodation. The Council agreed to resolve the complaint early by giving Mr X a new decision with review rights.

Salford City Council (26 015 062)

Statement Closed after initial enquiries Homelessness 28-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision to provide Mr X with temporary accommodation. Mr X has a statutory right to request a review if he is unhappy about the suitability of the accommodation provided by the Council.

Bassetlaw District Council (26 016 946)

Statement Closed after initial enquiries Homelessness 28-Sep-2026

Summary: We will not investigate this complaint about the way the Council dealt with Mr X’s homelessness application. This is because it would have been reasonable to expect Mr X to use his legal review and appeal rights. We will not investigate the second part of the complaint concerning officer conduct as there is no worthwhile outcome achievable.