Royal Borough of Kensington & Chelsea (25 017 575)

Statement Upheld Homelessness 28-Jul-2026

Summary: Miss B complained that the Council delayed in dealing with her homeless application. We found fault which caused Miss B uncertainty and frustration. The Council has agreed to apologise to Miss B and make a symbolic payment of £150.

Brighton & Hove City Council (25 018 488)

Statement Closed after initial enquiries Homelessness 28-Jul-2026

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s homelessness application. Part of the complaint is late; it is reasonable to expect Mr X to have appealed to the county court and part of the complaint is premature.

Three Rivers District Council (25 025 455)

Statement Closed after initial enquiries Homelessness 28-Jul-2026

Summary: We will not investigate this complaint about the priority banding awarded on the housing register. This is because there is not sufficient evidence of fault by the Council to justify an investigation.

Wiltshire Council (26 011 735)

Statement Closed after initial enquiries Homelessness 28-Jul-2026

Summary: We will not investigate this complaint about the Council’s offer of accommodation and decision to end its homelessness duty to Mr X. It is reasonable to expect Mr X to appeal this decision in the County Court.

Leicester City Council (25 012 272)

Statement Upheld Homelessness 27-Jul-2026

Summary: Ms X complains for Mr Y the Council failed to provide him with interim accommodation as it had banned him from using single person homeless accommodation causing distress. We found fault because despite banning Mr Y from that accommodation the Council had made a statutory decision, he was owed a relief duty under housing legislation and homelessness guidance. So owed a duty to Mr Y to provide him with interim accommodation. We have made suitable recommendations for the Council to remedy the injustice caused to Mr Y so have completed our investigation

Westminster City Council (25 017 997)

Statement Upheld Homelessness 27-Jul-2026

Summary: Mr B complained that the Council had failed to offer an adequate financial remedy for the time he had spent in unsuitable temporary accommodation. We found fault. Mr B had to live in unsuitable accommodation for 13 months longer than was necessary, without cooking facilities and in an unfamiliar area away from his support network. The Council has agreed to apologise to Mr B and increase its symbolic payment.

St Albans City Council (26 012 059)

Statement Closed after initial enquiries Homelessness 27-Jul-2026

Summary: We will not investigate X’s complaint about how the Council dealt with a homelessness application. This is because the Council is considering a review from X and if dissatisfied with the review it is reasonable for X to use their right of appeal to the County Court.

London Borough of Lambeth (25 013 589)

Statement Upheld Homelessness 26-Jul-2026

Summary: Miss X complains the Council did not deal with her housing properly because she was left in unsuitable accommodation causing avoidable distress and risk of harm. The Council is at fault because Miss X was left in unsuitable and unsafe temporary accommodation. Miss X suffered avoidable distress and risk of harm. The Council should apologise to Miss X, make a symbolic payment to Miss X and make service improvements.

London Borough of Islington (25 018 412)

Statement Closed after initial enquiries Homelessness 26-Jul-2026

Summary: We will not investigate this complaint about the suitability of the Council’s offer of permanent accommodation to Ms X. There is not enough evidence of fault in how the Council offered the accommodation to justify an investigation. It is also reasonable to expect Ms X to have requested a review of the suitability of the offer of accommodation.

Somerset Council (25 029 337)

Statement Closed after initial enquiries Homelessness 26-Jul-2026

Summary: We will not investigate this complaint about the Council’s failure to progress Mr X’s homelessness application. We cannot achieve the outcome Mr X wants and it would be reasonable for him to ask for a council review if he believes he has provided sufficient information for a decision on his case.