Ipswich Borough Council (25 010 778)

Statement Not upheld Homelessness 15-Sep-2026

Summary: We have found no fault with how the Council reached its decision not to move Miss X into emergency accommodation.

London Borough of Ealing (25 017 151)

Statement Upheld Homelessness 15-Sep-2026

Summary: Mr X complained about the Council’s failure to provide him with suitable temporary accommodation in response to his homelessness. We found the Council to be at fault because it took long to process his homelessness application and suitability review. This caused uncertainty and meant he stayed in unsuitable accommodation for longer than necessary. To remedy this injustice, the Council agreed to apologise and make a symbolic payment to Mr X.

London Borough of Tower Hamlets (25 022 204)

Statement Closed after initial enquiries Homelessness 15-Sep-2026

Summary: We will not investigate this complaint about the Council’s delay in paying compensation for a delay in processing her homelessness application. The Council has made a payment of £500.00 in compensation in view of the distress and inconvenience caused by the delay. There is insufficient injustice arising from any delay in making the payment which would warrant further investigation.

Royal Borough of Kensington & Chelsea (25 017 407)

Statement Upheld Homelessness 14-Sep-2026

Summary: Ms X complained the Council delayed carrying out a review of the suitability of her temporary accommodation and left her and her daughter in unsafe and unsuitable accommodation. We find the Council at fault for taking too long to make a new temporary accommodation suitability decision. This caused significant injustice to Ms X in the form of uncertainty, frustration and delayed appeal rights. The Council agreed to apologise and make a symbolic payment to remedy the injustice.

Milton Keynes Council (25 018 775)

Statement Closed after initial enquiries Homelessness 14-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision to end its homelessness duty following an offer of accommodation which Mr X says was unsuitable. We will not investigate his complaints about alleged defamation and Human Rights breaches because these are matters which can only be determined by the courts.

London Borough of Lambeth (25 020 004)

Statement Upheld Homelessness 14-Sep-2026

Summary: We will not investigate this complaint about the suitability of Miss X’s temporary accommodation. The Council agreed to remedy the uncertainty caused by a delay in considering Miss X’s review request. This removes the need to investigate the delay. It is reasonable to expect Miss X to have appealed to the county court against the Council’s decision that her temporary accommodation was suitable.

London Borough of Redbridge (25 020 732)

Statement Closed after initial enquiries Homelessness 14-Sep-2026

Summary: We will not investigate Mr X’s complaint that the Council’s Monitoring Officer failed to issue a report. There is insufficient evidence of fault which would warrant an investigation. Mr X had a right of appeal against the review decision issued in 2024 to end the homelessness duty and a right of review on the decision to close his housing application.

London Borough of Hammersmith & Fulham (25 025 041)

Statement Upheld Homelessness 14-Sep-2026

Summary: We will not investigate this complaint about how the Council dealt with his housing matter. This is because the Council has admitted some failings and apologised and offered a recognition payment under its internal complaints process. Further investigation would not achieve a worthwhile outcome.

London Borough of Lewisham (25 025 966)

Statement Upheld Homelessness 14-Sep-2026

Summary: We will not investigate Ms X’s complaint about temporary accommodation provision. It is unlikely we could add to the Council’s investigation or achieve anything more.

London Borough of Hounslow (25 028 561)

Statement Closed after initial enquiries Homelessness 14-Sep-2026

Summary: We cannot investigate Mr X’s complaint about the Council’s assessment of his homelessness application. This is because he has used his right of appeal to the County Court.