Homelessness


Recent statements in this category are shown below:

  • Basildon Borough Council (17 011 246)

    Statement Upheld Homelessness 20-Nov-2017

    Summary: Miss X complains the Council failed to consider her homelessness application. The Ombudsman finds the Council at fault and recommends the Council provides an apology.

  • London Borough of Lewisham (16 015 527)

    Statement Not upheld Homelessness 08-Nov-2017

    Summary: There is no evidence of fault on the part of the Council. Mr X has the right to ask for a review of the Council's homelessness decisions and to challenge the review decisions in court.

  • London Borough of Lambeth (16 008 039)

    Statement Upheld Homelessness 08-Nov-2017

    Summary: There is no supporting evidence that the temporary accommodation was unsuitable or that Miss B raised her concerns about suitability with the Council. The Council then discharged its homelessness duty because of rent arrears and told Miss B that she could appeal the decision. There is no evidence of fault in this process and therefore we do not uphold the complaint. The Council did take too long to complete a homelessness review but this did not cause Miss B any significant injustice.

  • London Borough of Havering (17 009 724)

    Statement Upheld Homelessness 07-Nov-2017

    Summary: The Council did not ensure it advised the complainant of its decision to discharge its housing duty. I consider the Council's offer to reinstate her appeal rights and review its decision is a suitable remedy.

  • London Borough of Newham (17 001 339)

    Statement Not upheld Homelessness 07-Nov-2017

    Summary: There is no fault in how the Council responded to complaints of anti social behaviour by other tenants in temporary accommodation. The Council has now provided alternative accommodation to Ms X and her son.

  • South Gloucestershire Council (16 018 008)

    Statement Upheld Homelessness 07-Nov-2017

    Summary: The Council failed to provide Mr X and his family with suitable temporary accommodation and there were delays in carrying out repairs. The Council also ended its duty to protect Mr X's personal possessions without good reason for doing so. The Council should pay Mr X £500 to remedy the distress caused to him and his family.

  • London Borough of Barking & Dagenham (17 007 671)

    Statement Not upheld Homelessness 06-Nov-2017

    Summary: I discontinued my consideration of this complaint about how the Council dealt with concerns raised about unsuitable temporary accommodation. This is because the Council has now taken action to re-house the complainant, resolving the complaint.

  • London Borough of Wandsworth (17 002 472)

    Statement Upheld Homelessness 03-Nov-2017

    Summary: The Council has delayed in deciding Mr X's review request for the temporary accommodation he moved into in November 2016. There is no evidence of fault by the Council causing Mr X's rent arrears. It was not fault for the Council to change the locks on property A, temporarily preventing Mr X gaining access.

  • Shropshire Council (16 012 241)

    Statement Not upheld Homelessness 03-Nov-2017

    Summary: There are no grounds to criticise the Council's actions in relation to disrepair issues with Mr B's temporary accommodation.

  • London Borough of Waltham Forest (17 010 769)

    Statement Closed after initial enquiries Homelessness 02-Nov-2017

    Summary: Mr X complains about the Council's decision on his homeless application. He disputes its decision that he is not in priority need. The Ombudsman does not intend to investigate this complaint. It was reasonable for Mr X to appeal to the County Court following the Council's response to his solicitor.

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