Homelessness


Recent statements in this category are shown below:

  • London Borough of Redbridge (23 016 876)

    Statement Closed after initial enquiries Homelessness 27-Feb-2024

    Summary: We will not investigate this complaint about the Council’s decision to remove Miss X from its housing register. This is because it relates to events that took place more than 12 months ago and it would have been reasonable for Miss X to bring this complaint to us at the time.

  • Canterbury City Council (23 016 102)

    Statement Closed after initial enquiries Homelessness 24-Feb-2024

    Summary: We will not investigate this complaint about the Council’s assistance towards paying for accommodation which Mr X secured for himself under the Council’s homelessness prevention duty. There is insufficient evidence of fault which would warrant an investigation.

  • Brighton & Hove City Council (23 015 950)

    Statement Closed after initial enquiries Homelessness 23-Feb-2024

    Summary: We will not investigate this complaint about repayment of charges for storing Mr X’s belongings. Any investigation is unlikely to find enough evidence the Council was at fault, so we would not be likely to recommend what Mr X wants.

  • London Borough of Bexley (23 009 268)

    Statement Upheld Homelessness 23-Feb-2024

    Summary: Miss X complained about the Council’s decision on her homelessness application and that it did not help her to store her belongings when she moved into temporary accommodation. We find the Council at fault for failing to consider if it owed Miss X a duty to prevent loss or damage to her property. The Council has agreed to apologise to Miss X, make a payment to recognise the distress and uncertainty caused, and act to prevent recurrence.

  • London Borough of Ealing (23 018 210)

    Statement Closed after initial enquiries Homelessness 22-Feb-2024

    Summary: We will not investigate this complaint about the Council’s failure to help a woman with housing despite her family being homeless. This is because the woman has statutory review and potential court appeal rights she can use to challenge the Housing service’s decision that it has no duty to house her. Also, there is no sign of fault by Housing regarding its decision not to accommodate the woman during the review, or with Children’s service’s refusal to give her financial help in finding accommodation.

  • London Borough of Wandsworth (23 012 996)

    Statement Closed after initial enquiries Homelessness 22-Feb-2024

    Summary: We will not investigate this complaint about how the Council dealt with reports of anti-social behaviour. This is because there is insufficient evidence of fault.

  • London Borough of Bromley (23 004 237)

    Statement Upheld Homelessness 22-Feb-2024

    Summary: There was fault by the Council, because an accommodation managing agency, acting on its behalf, unlawfully evicted the complainant from her property. However, the Council has already taken positive steps to address the injustice caused by the illegal eviction. We have therefore completed our investigation.

  • London Borough of Barnet (23 015 856)

    Statement Closed after initial enquiries Homelessness 22-Feb-2024

    Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

  • London Borough of Haringey (23 009 249)

    Statement Upheld Homelessness 21-Feb-2024

    Summary: The Council was at fault for the time taken to move Ms X into suitable accommodation. This caused injustice as Ms X has remained in accommodation which was unsuitable for her. The Council agreed to apologise to Ms X and make a payment to recognise the time she spent in unsuitable accommodation.

  • Southend-on-Sea City Council (23 006 422)

    Statement Upheld Homelessness 21-Feb-2024

    Summary: Mrs X complained about the Council’s actions when she became homeless. The Council failed to properly consider whether it owed Mrs X a relief duty sooner and placed Mrs X and her child, Y, in unsuitable emergency accommodation. The Council did not consider Mrs X’s request to review its decision of temporary accommodation. It also offered her two properties which were unsuitable for her health needs and too far from Y’s school. These faults caused Mrs X distress, frustration, uncertainty, and financial loss. The Council has agreed to apologise to Mrs X, offer her a symbolic payment, reimburse her with costs resulting from the Council’s faults and review the suitability of her temporary accommodation. The Council will also make service improvements to prevent a recurrence of fault.

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