Statement Upheld COVID-19 24-Mar-2021
Summary: Mr X complained about the standard of accommodation the Council provided during the COVID-19 pandemic, and about failings in the way it handled his homelessness application. The Council was at fault for a delay in responding to Mr X's concerns about the accommodation, which it later accepted fell below its standards. It was also at fault for failing to review its decision that Mr X was not in priority need. It has already apologised, made a payment of £500 and taken action to prevent recurrence so no further recommendations are needed.
Statement Not upheld COVID-19 18-Nov-2020
Summary: Mr X complained about a lack of support from the Council when he was homeless during the COVID-19 pandemic. The Council was not at fault.