Sheffield City Council (24 017 306)

Statement Closed after initial enquiries Council house sales and leaseholders 24-Mar-2025

Summary: We will not investigate Mr X’s complaint about delay in the Right to Buy procedure. There is a statutory process for tenants to follow where there is delay in the Right to Buy process. It was reasonable for Mr X to use this process, and if he remained unhappy, to go to court.

Birmingham City Council (24 017 698)

Statement Closed after initial enquiries Council house sales and leaseholders 13-Mar-2025

Summary: We will not investigate this complaint about delays and the valuation in the Right to Buy process. It is reasonable for the complainant to go to court, and to have pursued any dispute about the valuation with the District Valuer.

Slough Borough Council (24 016 505)

Statement Closed after initial enquiries Council house sales and leaseholders 26-Feb-2025

Summary: We will not investigate this complaint about delays when Mr X bought his home from the Council. Part of the complaint is late without good reason to investigate it now. Mr X could reasonably have served Delay Notices to protect his position. Mr X could reasonably have taken court action about the delay when he had the right. Mr X could also reasonably take court action for the compensation he seeks.

Slough Borough Council (24 010 130)

Statement Not upheld Council house sales and leaseholders 25-Feb-2025

Summary: Mrs X complained about the way the Council carried out the Right to Buy process for her. The Council accepted its failings and offered a suitable remedy. We have discontinued this investigation as there is nothing else we can achieve.

London Borough of Southwark (24 010 391)

Statement Closed after initial enquiries Council house sales and leaseholders 10-Feb-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his Right to Buy applications. There is insufficient evidence of fault and further investigation would not lead to a different outcome.

Royal Borough of Kingston upon Thames (24 016 158)

Statement Closed after initial enquiries Council house sales and leaseholders 06-Feb-2025

Summary: We will not investigate Miss X’s complaint that she was not told by the Council about changes in discount available through the Right to Buy scheme. We cannot investigate complaints about the Council’s management of social housing. Further, it is reasonable for Miss X to use her right of appeal to the District Valuer of she disagrees with the valuation of her property.

Sheffield City Council (24 013 277)

Statement Closed after initial enquiries Council house sales and leaseholders 15-Jan-2025

Summary: We will not investigate Ms Y’s complaint that the Council failed to provide accurate information as part of her Council house purchase. There is insufficient evidence of fault to justify this. If there is a dispute about the amount the Council should pay to buy back the property, Ms Y can refer this to the District Valuer.

Dudley Metropolitan Borough Council (24 013 125)

Statement Closed after initial enquiries Council house sales and leaseholders 14-Jan-2025

Summary: We will not investigate this complaint about the Council’s rejection of a Right to Buy application. It was reasonable for Mr X to challenge the Council’s decision in the County Court.

London Borough of Waltham Forest (24 016 682)

Statement Closed after initial enquiries Council house sales and leaseholders 20-Dec-2024

Summary: We will not investigate this complaint about a ‘right to buy’ application. Mrs X could reasonably have taken court action. It is unlikely we could reach a clear enough view on matters concerning the ‘right to buy’ application. It is more appropriate for the Information Commissioner and Tribunal to consider the alleged breach of the Freedom of Information Act.

London Borough of Southwark (24 011 475)

Statement Closed after initial enquiries Council house sales and leaseholders 18-Dec-2024

Summary: We will not investigate this complaint about the Council’s failure to inform Ms X of the application of a cost floor to Ms X’s Right to Buy for her Council home when she transferred to it in 2018. We have no jurisdiction to investigate the management of tenancies by social housing landlords. There is no fault in the Council’s calculation of Ms X’s discount for her current application.