Recent statements in this category are shown below:
Statement Not upheld Council house sales and leaseholders 06-Jan-2021
Summary: There is no fault in the Council cancelling Ms X's Right to Buy application when it found evidence that she owned another property. The Council allowed Ms X to make a new application when the other property was no longer in her name.
Statement Upheld Council house sales and leaseholders 04-Dec-2020
Summary: Mr C complained the Council delayed completing on his right to buy application. We find the Council was at fault for its delays in dealing with Mr C's right to buy application. The Council has agreed to our recommendation to address the injustice caused to Mr C by paying him the equivalent of five months' rent.
Statement Upheld Council house sales and leaseholders 01-Dec-2020
Summary: Ms B complains that the Council delayed in dealing with her purchase of her Council flat under the right to buy scheme. The Ombudsman finds the Council delayed in dealing with the process, failed to communicate properly with Ms B and failed to deduct an agreed amount from the purchase price on completion. The Council has agreed to apologise to Ms B and make a payment to her in recognition of the distress and inconvenience she suffered.
Statement Upheld Council house sales and leaseholders 18-Nov-2020
Summary: The Ombudsman finds the Council was at fault in its consideration of Mr B's claim for legal fees. The Council then refused to pay a remedy previously agreed for delays in handling Mr B's Right to Buy application. The Council has agreed the recommended remedy.
Statement Upheld Council house sales and leaseholders 29-May-2020
Summary: The Ombudsman found fault by the Council on Mr S's complaint that it delayed processing his Right to Buy application as it took 15 months from application to completion. The Council delayed progressing the application, had to rectify an earlier error with the boundary, and delayed dealing with his complaint. The agreed action remedies the injustice caused.
Statement Upheld Council house sales and leaseholders 25-Mar-2020
Summary: The Ombudsman will not investigate Mrs X's complaint about the Council's aborted purchase of her former council property. This is because we are satisfied with the Council's actions to remedy the complaint.
Statement Upheld Council house sales and leaseholders 27-Feb-2020
Summary: The Council took around nine months longer than it reasonably should have to complete the sale of the leasehold interest on Mrs B's council flat under the Right to Buy Scheme. This meant Mrs B was paying rent when she should have been paying the mortgage towards her house purchase; she incurred more solicitor's costs. The Council will pay Mrs B an amount equivalent to the rent paid during the period of delay and a further £300 in recognition of the time and trouble its actions caused her. The Council will review its processes, so delays do not recur.
Statement Not upheld Council house sales and leaseholders 07-Feb-2020
Summary: Mrs X complained the Council failed to make her aware of the 'cost floor policy' when advertising the property she moved into as part of its allocations scheme. She said this caused her to lose her Right to Buy discount. There was no fault in the Council's actions.
Statement Upheld Council house sales and leaseholders 29-Oct-2019
Summary: Miss D complained about the Council's handling of her Right to Buy application between September 2018 and March 2019. The Council was at fault. Its poor internal communication led to the Council wrongly serving Miss D and her brother Mr E with a notice to quit the property and threaten them with eviction. It then obtained incorrect legal advice from its solicitors which caused it to incorrectly withdraw the Right to Buy application. The Council agreed to pay Miss D and Mr E a total of £500 to recognise the distress, uncertainty and time and trouble the faults caused them.
Statement Not upheld Council house sales and leaseholders 18-Oct-2019
Summary: Ms D complains that the Council has not properly dealt with the purchase of her flat. The Council was not at fault.