Recent statements in this category are shown below:
Statement Upheld Council house sales and leaseholders 29-May-2020
Summary: The Ombudsman found fault by the Council on Mr S's complaint that it delayed processing his Right to Buy application as it took 15 months from application to completion. The Council delayed progressing the application, had to rectify an earlier error with the boundary, and delayed dealing with his complaint. The agreed action remedies the injustice caused.
Statement Upheld Council house sales and leaseholders 25-Mar-2020
Summary: The Ombudsman will not investigate Mrs X's complaint about the Council's aborted purchase of her former council property. This is because we are satisfied with the Council's actions to remedy the complaint.
Statement Upheld Council house sales and leaseholders 27-Feb-2020
Summary: The Council took around nine months longer than it reasonably should have to complete the sale of the leasehold interest on Mrs B's council flat under the Right to Buy Scheme. This meant Mrs B was paying rent when she should have been paying the mortgage towards her house purchase; she incurred more solicitor's costs. The Council will pay Mrs B an amount equivalent to the rent paid during the period of delay and a further £300 in recognition of the time and trouble its actions caused her. The Council will review its processes, so delays do not recur.
Statement Not upheld Council house sales and leaseholders 07-Feb-2020
Summary: Mrs X complained the Council failed to make her aware of the 'cost floor policy' when advertising the property she moved into as part of its allocations scheme. She said this caused her to lose her Right to Buy discount. There was no fault in the Council's actions.
Statement Upheld Council house sales and leaseholders 29-Oct-2019
Summary: Miss D complained about the Council's handling of her Right to Buy application between September 2018 and March 2019. The Council was at fault. Its poor internal communication led to the Council wrongly serving Miss D and her brother Mr E with a notice to quit the property and threaten them with eviction. It then obtained incorrect legal advice from its solicitors which caused it to incorrectly withdraw the Right to Buy application. The Council agreed to pay Miss D and Mr E a total of £500 to recognise the distress, uncertainty and time and trouble the faults caused them.
Statement Not upheld Council house sales and leaseholders 18-Oct-2019
Summary: Ms D complains that the Council has not properly dealt with the purchase of her flat. The Council was not at fault.
Statement Upheld Council house sales and leaseholders 17-Oct-2019
Summary: The Council failed to deduct rent paid from the purchase price of a right to buy flat although the purchaser had served an operative notice of delay. The Council also failed to reply to a complaint. The Council accepts it made errors and will reimburse rent to the purchaser and reply to her complaint. It will also apologise to her and pay her £100 for her unnecessary time and trouble.
Statement Upheld Council house sales and leaseholders 30-Sep-2019
Summary: There was fault by the Council. It took too long to complete the sale of the leasehold interest to Miss B under the right to buy scheme. It sent wrongly dated letters and it failed to deal with her complaint in accordance with its complaints process. This caused Miss B distress and frustration and she had to renew her mortgage offer and pay more that she should have. The Council has apologised to Miss B and offered to pay her £10,495. It will also share this decision with its relevant officers reminding them that letters should be properly dated, and staff should follow the complaints process.
Statement Upheld Council house sales and leaseholders 06-Mar-2019
Summary: The Council failed to provide an information document about Right to Buy when Miss X started her tenancy. This did not cause Miss X any significant injustice because the Council did tell her that she might not receive a discount if she applied to buy her home.
Statement Not upheld Council house sales and leaseholders 07-Jan-2019
Summary: Mrs X complained that after a data breach, the Council refused to waive the repayable discount on her property which she bought under the Right to Buy scheme. There was no fault in the Council's actions.