City of Doncaster Council (24 010 645)

Statement Closed after initial enquiries Council house sales and leaseholders 22-Nov-2024

Summary: We will not investigate this complaint about valuation and delay in the right to buy process. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The valuation was made by the District Valuer. It is binding and we have no jurisdiction over District Valuer decisions. The complainant has used the legal notice of delay and it is reasonable to expect them to proceed to court action.

Central Bedfordshire Council (24 011 392)

Statement Closed after initial enquiries Council house sales and leaseholders 18-Nov-2024

Summary: We will not investigate this complaint about delays to the right to buy process. This is because it is reasonable for the complainant to go to court.

Stevenage Borough Council (23 017 819)

Statement Upheld Council house sales and leaseholders 15-Nov-2024

Summary: Ms Y complained about the way the Council dealt with her Right to Buy application. We have found fault by the Council, causing injustice, in failing to communicate properly and keep proper records regarding her application, and its poor complaint handling. The Council has agreed to remedy this injustice by apologising to Ms Y, making a symbolic payment to reflect the upset caused and reporting on improvements to its service.

Fareham Borough Council (24 009 456)

Statement Closed after initial enquiries Council house sales and leaseholders 13-Nov-2024

Summary: We will not investigate this complaint about the way the Council conducted a property sale. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is not enough evidence of fault in the Council’s actions. And we cannot decide whether the Council has discriminated against the complainant.

Luton Borough Council (24 013 828)

Statement Closed after initial enquiries Council house sales and leaseholders 06-Nov-2024

Summary: We will not investigate Mr B’s complaint that the Council took too long to process his Right to Buy application. This is because it was reasonable for Mr B to serve legal notices on the Council, and if needed, take the Council to court.

Basildon Borough Council (24 005 082)

Statement Closed after initial enquiries Council house sales and leaseholders 15-Oct-2024

Summary: We will not investigate this complaint about a ‘right to buy’ application. Miss X no longer faces the risk of losing her home. It is reasonable to expect Miss X to use her right to take court action on any continuing dispute about buying her home.

London Borough of Lambeth (24 006 678)

Statement Closed after initial enquiries Council house sales and leaseholders 17-Sep-2024

Summary: We will not investigate this complaint about the lack of progress with Mr X’s application to buy his home from the Council. It is reasonable to expect Mr X to use his right to take court action.

Leeds City Council (24 001 212)

Statement Closed after initial enquiries Council house sales and leaseholders 03-Sep-2024

Summary: We will not investigate this complaint about the Council valuing her home lower than she believes it should for her Buy Back offer to the Council. The property was independently valued by the District valuer and the decision is binding on both the Council and Mrs X. We have no jurisdiction not investigate complaints about decisions by the District Valuer.

London Borough of Newham (24 001 948)

Statement Closed after initial enquiries Council house sales and leaseholders 21-Aug-2024

Summary: We will not investigate Ms X’s complaint that the Council wrongly refused to allow her to buy the council property she rents under the Right to Buy scheme. It would be reasonable for Ms X to use her right to go to court.

City of Wolverhampton Council (24 003 565)

Statement Closed after initial enquiries Council house sales and leaseholders 08-Aug-2024

Summary: We will not investigate Mrs X’s complaint about Council delays in handling her right to buy application. It was reasonable to expect Mrs X to use the legal notice of delay procedure and, if needed, to take the Council to court.