Statement Upheld Council house sales and leaseholders 20-Jul-2021
Summary: The Ombudsman found fault on Mr L's complaint against the Council about the way it dealt with establishing whether internal structural changes were made in the flat he was buying under the Right to Buy scheme. Officers failed to keep updated records showing the internal layout when he moved in after refurbishment works. Officers also failed to consider alternative ways of establishing its layout. The agreed action remedies the injustice caused.
Statement Upheld Council house sales and leaseholders 01-Jul-2021
Summary: Mrs X complained the Council refused to vary an agreement under section 106 of the Town and Country Planning Act. We find there was no fault in its consideration of the variation request, but it did fail to record its decision appropriately. That was fault. It has already apologised for the confusion that caused which is an appropriate remedy and reminded staff of the need to record emails sent.
Statement Upheld Council house sales and leaseholders 07-May-2021
Summary: The Council's delay in processing Mr X's Right to Buy application was fault. This caused Mr X some distress and inconvenience. The Council offered a suitable remedy to recognise the impact this had on him. It would have been reasonable for Mr X to have used the statutory delay notice procedure to get the rent he paid during periods of delay deducted from the purchase price.
Statement Upheld Council house sales and leaseholders 04-May-2021
Summary: Mr Y complains about the process followed by the Council when he applied to purchase his home under the Right to Buy scheme. The Council has already found fault causing injustice and offered a total financial payment of £1,200 for distress, time and trouble and some quantifiable loss. We find this is a suitable remedy for the personal injustice Mr Y suffered. However, the Council will also remind its officers about the statutory delay process and amend any relevant template letters to ensure they accurately reflect the legislation.
Statement Upheld Council house sales and leaseholders 30-Apr-2021
Summary: Mr K complained the Council made errors in the Right to Buy process which delayed his purchase of a property. He also said it wrongly disputed the property boundary. The Council was at fault for the errors it made. These caused a limited delay to the completion of the process, and the Council apologised for this. However, this was not enough to remedy the injustice caused to Mr K. And so, the Council agreed to make a payment to Mr K to acknowledge the distress and uncertainty caused.
Statement Upheld Council house sales and leaseholders 15-Mar-2021
Summary: The Council was at fault for giving Ms X incorrect information when she purchased her house from the Council in 2004. Ms X only became aware of this in 2018 when she tried to sell the house. The Council withheld important information from Ms X which caused her significant distress. The Council has agreed to remedy Ms X's injustice by apologising and paying her £300 for the avoidable distress arising from the fault and £300 for the time and trouble she has experienced.
Statement Not upheld Council house sales and leaseholders 06-Jan-2021
Summary: There is no fault in the Council cancelling Ms X's Right to Buy application when it found evidence that she owned another property. The Council allowed Ms X to make a new application when the other property was no longer in her name.
Statement Upheld Council house sales and leaseholders 04-Dec-2020
Summary: Mr C complained the Council delayed completing on his right to buy application. We find the Council was at fault for its delays in dealing with Mr C's right to buy application. The Council has agreed to our recommendation to address the injustice caused to Mr C by paying him the equivalent of five months' rent.
Statement Upheld Council house sales and leaseholders 01-Dec-2020
Summary: Ms B complains that the Council delayed in dealing with her purchase of her Council flat under the right to buy scheme. The Ombudsman finds the Council delayed in dealing with the process, failed to communicate properly with Ms B and failed to deduct an agreed amount from the purchase price on completion. The Council has agreed to apologise to Ms B and make a payment to her in recognition of the distress and inconvenience she suffered.
Statement Upheld Council house sales and leaseholders 18-Nov-2020
Summary: The Ombudsman finds the Council was at fault in its consideration of Mr B's claim for legal fees. The Council then refused to pay a remedy previously agreed for delays in handling Mr B's Right to Buy application. The Council has agreed the recommended remedy.