Leicester City Council (25 001 525)

Statement Closed after initial enquiries Council house sales and leaseholders 16-Jul-2025

Summary: We will not investigate this complaint about the Council refusing to accept the complainant’s Right to Buy application as she did not meet its identity verification requirements. It is reasonable to expect the complainant to challenge the refusal by using the alternative court remedy that is available.

Leicester City Council (25 001 277)

Statement Closed after initial enquiries Council house sales and leaseholders 15-Jul-2025

Summary: We will not investigate this complaint about the Council’s handling and eventual refusal of the complainant’s Right to Buy application. It is reasonable to expect the complainant to have used the statutory notice of delay procedure, and to take the Council to court.

Sheffield City Council (25 000 629)

Statement Closed after initial enquiries Council house sales and leaseholders 07-Jul-2025

Summary: We will not investigate this complaint about delays in purchasing a council home through the right to buy scheme. This is because it is reasonable for Miss X to take court action, and we have no jurisdiction to investigate complaints about social housing tenancies.

Rotherham Metropolitan Borough Council (25 000 555)

Statement Closed after initial enquiries Council house sales and leaseholders 06-Jul-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her Right to Buy application. There is insufficient evidence of fault to warrant an investigation. If she disagrees with the Council’s valuation of her home, she has the right to appeal to the district Valuer, who is better placed to decide any dispute.

London Borough of Redbridge (24 022 800)

Statement Closed after initial enquiries Council house sales and leaseholders 02-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his Right to Buy application. The Council apologised for withdrawing his application in error and including inaccurate information in a notice and allowed him extra time to complete the application. Further investigation would not lead to a different outcome. Further, it was reasonable for Mr X to appeal to the District Valuer if he disagreed with the property valuation.

Brighton & Hove City Council (24 019 326)

Statement Closed after initial enquiries Council house sales and leaseholders 09-Jun-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s delaying an offer to buy back a council property which it sold in the past. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Stoke-on-Trent City Council (25 001 564)

Statement Closed after initial enquiries Council house sales and leaseholders 01-Jun-2025

Summary: We will not investigate this complaint about delay during a ‘right to buy’ application. Mr X could reasonably have taken court action.

London Borough of Haringey (24 019 176)

Statement Closed after initial enquiries Council house sales and leaseholders 08-May-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s rejection of a Right to Buy application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Uttlesford District Council (24 021 515)

Statement Closed after initial enquiries Council house sales and leaseholders 07-May-2025

Summary: We will not investigate Mr X’s complaint about changes to the Right to Buy scheme. We cannot investigate complaints about the Council’s management of social housing.

London Borough of Hackney (24 020 925)

Statement Closed after initial enquiries Council house sales and leaseholders 06-May-2025

Summary: We will not investigate this complaint about the Council failing to preserve the right to buy. This is because it is reasonable for Mr X to take court action, and we have no jurisdiction to investigate complaints about social housing tenancies.