City of Wolverhampton Council (25 010 674)

Statement Closed after initial enquiries Council house sales and leaseholders 01-Dec-2025

Summary: We will not investigate this complaint about decisions the Council made on Miss X’s right to buy application. There is no worthwhile outcome achievable by us investigating and it is reasonable to expect Miss X to use the alternative court remedy available to her.

Leicester City Council (25 001 104)

Statement Not upheld Council house sales and leaseholders 25-Nov-2025

Summary: Miss X complained the Council has wrongly refused to waive the requirement to pay back the Right to Buy discount. We found there is no evidence of fault in the way the Council considered Mr Y’s request to exercise discretion not to recover all or part of the Right to Buy discount for his home.

St Albans City Council (25 010 548)

Statement Closed after initial enquiries Council house sales and leaseholders 21-Nov-2025

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s Right to Buy application. This is because it is reasonable to have expected the complainant to use the statutory notice of delay procedure, and ultimately to take the Council to court.

London Borough of Brent (25 012 906)

Statement Closed after initial enquiries Council house sales and leaseholders 21-Nov-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s offer to buy back his property. This is because there is not enough evidence of fault to justify investigating and the complainant could have gone to the District Valuer about part of his complaint.

London Borough of Hammersmith & Fulham (25 010 463)

Statement Closed after initial enquiries Council house sales and leaseholders 20-Nov-2025

Summary: We will not investigate this complaint about the Council’s actions following Ms X’s application to sell her discounted market sale property. We cannot achieve the outcome Ms X wants. This is because the courts are better placed to consider the matter.

Swindon Borough Council (25 008 262)

Statement Closed after initial enquiries Council house sales and leaseholders 19-Nov-2025

Summary: We will not investigate Mrs X’s complaint about the Council not providing enough information about changes in the Right to Buy scheme and the loss of her application. This is because it is reasonable to expect Mrs X to take court action.

City of Wolverhampton Council (25 008 240)

Statement Closed after initial enquiries Council house sales and leaseholders 14-Nov-2025

Summary: We will not investigate this complaint about how the Council handled a ‘right to buy’ application. It is reasonable to expect Miss X to use her right to take court action.

London Borough of Hammersmith & Fulham (25 014 713)

Statement Closed after initial enquiries Council house sales and leaseholders 14-Nov-2025

Summary: We will not investigate this complaint about a ‘right to buy’ application. It is reasonable to expect Ms X to take court action.

London Borough of Redbridge (25 007 261)

Statement Closed after initial enquiries Council house sales and leaseholders 05-Nov-2025

Summary: We will not investigate this complaint about the information provided to the complainant about the Right to Buy process when she accepted a tenancy of a Council property. This is because we cannot investigate complaints about the Council acting in its role as a registered social housing provider.

Newcastle upon Tyne City Council (25 012 317)

Statement Closed after initial enquiries Council house sales and leaseholders 03-Nov-2025

Summary: We will not investigate this complaint about delay and the valuation of Mr X’s home in the ‘right to buy’ process. Mr X could reasonably have taken any dispute about the valuation to the District Valuer. The Council’s apology for the delays is enough remedy for that point.