Council house sales and leaseholders


Recent statements in this category are shown below:

  • North Tyneside Metropolitan Borough Council (20 008 611)

    Statement Upheld Council house sales and leaseholders 07-May-2021

    Summary: The Council's delay in processing Mr X's Right to Buy application was fault. This caused Mr X some distress and inconvenience. The Council offered a suitable remedy to recognise the impact this had on him. It would have been reasonable for Mr X to have used the statutory delay notice procedure to get the rent he paid during periods of delay deducted from the purchase price.

  • Rotherham Metropolitan Borough Council (20 005 421)

    Statement Upheld Council house sales and leaseholders 04-May-2021

    Summary: Mr Y complains about the process followed by the Council when he applied to purchase his home under the Right to Buy scheme. The Council has already found fault causing injustice and offered a total financial payment of £1,200 for distress, time and trouble and some quantifiable loss. We find this is a suitable remedy for the personal injustice Mr Y suffered. However, the Council will also remind its officers about the statutory delay process and amend any relevant template letters to ensure they accurately reflect the legislation.

  • Wigan Metropolitan Borough Council (20 007 720)

    Statement Upheld Council house sales and leaseholders 30-Apr-2021

    Summary: Mr K complained the Council made errors in the Right to Buy process which delayed his purchase of a property. He also said it wrongly disputed the property boundary. The Council was at fault for the errors it made. These caused a limited delay to the completion of the process, and the Council apologised for this. However, this was not enough to remedy the injustice caused to Mr K. And so, the Council agreed to make a payment to Mr K to acknowledge the distress and uncertainty caused.

  • Newcastle upon Tyne City Council (19 017 430)

    Statement Upheld Council house sales and leaseholders 15-Mar-2021

    Summary: The Council was at fault for giving Ms X incorrect information when she purchased her house from the Council in 2004. Ms X only became aware of this in 2018 when she tried to sell the house. The Council withheld important information from Ms X which caused her significant distress. The Council has agreed to remedy Ms X's injustice by apologising and paying her £300 for the avoidable distress arising from the fault and £300 for the time and trouble she has experienced.

  • Dudley Metropolitan Borough Council (19 006 165)

    Statement Not upheld Council house sales and leaseholders 06-Jan-2021

    Summary: There is no fault in the Council cancelling Ms X's Right to Buy application when it found evidence that she owned another property. The Council allowed Ms X to make a new application when the other property was no longer in her name.

  • Bassetlaw District Council (20 001 449)

    Statement Upheld Council house sales and leaseholders 04-Dec-2020

    Summary: Mr C complained the Council delayed completing on his right to buy application. We find the Council was at fault for its delays in dealing with Mr C's right to buy application. The Council has agreed to our recommendation to address the injustice caused to Mr C by paying him the equivalent of five months' rent.

  • London Borough of Tower Hamlets (19 014 801)

    Statement Upheld Council house sales and leaseholders 01-Dec-2020

    Summary: Ms B complains that the Council delayed in dealing with her purchase of her Council flat under the right to buy scheme. The Ombudsman finds the Council delayed in dealing with the process, failed to communicate properly with Ms B and failed to deduct an agreed amount from the purchase price on completion. The Council has agreed to apologise to Ms B and make a payment to her in recognition of the distress and inconvenience she suffered.

  • London Borough of Tower Hamlets (19 001 731)

    Statement Upheld Council house sales and leaseholders 18-Nov-2020

    Summary: The Ombudsman finds the Council was at fault in its consideration of Mr B's claim for legal fees. The Council then refused to pay a remedy previously agreed for delays in handling Mr B's Right to Buy application. The Council has agreed the recommended remedy.

  • Tamworth Borough Council (19 003 094)

    Statement Upheld Council house sales and leaseholders 29-May-2020

    Summary: The Ombudsman found fault by the Council on Mr S's complaint that it delayed processing his Right to Buy application as it took 15 months from application to completion. The Council delayed progressing the application, had to rectify an earlier error with the boundary, and delayed dealing with his complaint. The agreed action remedies the injustice caused.

  • Kirklees Metropolitan Borough Council (19 019 083)

    Statement Upheld Council house sales and leaseholders 25-Mar-2020

    Summary: The Ombudsman will not investigate Mrs X's complaint about the Council's aborted purchase of her former council property. This is because we are satisfied with the Council's actions to remedy the complaint.

Privacy settings

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.