London Borough of Tower Hamlets (24 001 115)

Statement Closed after initial enquiries Council house sales and leaseholders 06-Jun-2024

Summary: We will not investigate this complaint about delay completing Mr X’s ‘right to buy’ application. This is mainly because the complaint is late without good reason to investigate it now.

Milton Keynes Council (24 002 163)

Statement Closed after initial enquiries Council house sales and leaseholders 16-May-2024

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s Right to Buy application. The complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect the complainant to use the legal notice of delay procedure and, if needed, to take the Council to court.

Birmingham City Council (22 013 378)

Statement Closed after initial enquiries Council house sales and leaseholders 15-May-2024

Summary: Mr X complained the Council did not provide him with accurate information about work that was planned on the building he lives in, when he was considering buying his Council flat in 2021 and that it cancelled his application to purchase the flat. I have not investigated Mr X’s complaint because it is late, and Mr X could have complained to us sooner. In addition, Mr X was not caused a significant personal injustice to justify an investigation by us.

London Borough of Lambeth (23 021 429)

Statement Closed after initial enquiries Council house sales and leaseholders 13-May-2024

Summary: We will not investigate this complaint about the Council’s requirement that the complainant pays a bill for work which was carried out when their property was owned by someone else. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The complaint is late, and we have seen no reason to exercise discretion on this point.

Dudley Metropolitan Borough Council (23 019 645)

Statement Closed after initial enquiries Council house sales and leaseholders 22-Apr-2024

Summary: We will not investigate this complaint that the Council refused to waive the discount repayment on a property purchased under the right to buy scheme. This is because there is insufficient evidence of fault with the Council’s decision.

London Borough of Newham (23 019 248)

Statement Closed after initial enquiries Council house sales and leaseholders 09-Apr-2024

Summary: We will not investigate this complaint about the Council’s fraud investigation into Mr X. This is because the complaint is late and there are no good reasons to exercise discretion to consider the late complaint.

Leicester City Council (23 005 247)

Statement Upheld Council house sales and leaseholders 25-Mar-2024

Summary: there was fault in the Council’s decision to cancel Mrs X’s first Right to Buy application. This had a significant financial impact because the valuation and purchase price had increased significantly by the time she made a new application. The Council has agreed to a personal remedy for Mrs X and made service improvements.

London Borough of Barnet (23 016 120)

Statement Closed after initial enquiries Council house sales and leaseholders 28-Feb-2024

Summary: We will not investigate this complaint about the Council’s failure to complete Mrs X’s Right to Buy application. The Council is disputing the validity of her application due to its anti-fraud measures. It is reasonable for Mrs X to seek a remedy in the courts if she believes the Council’s actions are blocking her legal conveyance.

Birmingham City Council (23 013 339)

Statement Closed after initial enquiries Council house sales and leaseholders 30-Jan-2024

Summary: We will not investigate this complaint that the Council is delaying the processing of the complainant’s Right to Buy application. It is reasonable to expect the complainant to use the statutory notice of delay procedure and, if needed, to take the Council to court.

Birmingham City Council (23 012 531)

Statement Closed after initial enquiries Council house sales and leaseholders 18-Dec-2023

Summary: We will not investigate this complaint about Mrs X’s ‘right to buy’ claim. Mrs X could have gone to the District Valuer about the level of the Council’s second valuation. Mrs X could reasonably go to court about whether the Council should honour the first valuation and what land Mrs X might buy. It would be disproportionate to investigate the Council’s communications in isolation.