Manchester City Council (25 012 650)

Statement Closed after initial enquiries Council house sales and leaseholders 13-Oct-2025

Summary: We will not investigate this complaint about a right to buy discount as there is insufficient evidence of fault by the Council and Mrs X may be able to challenge the matter in court.

London Borough of Redbridge (24 022 800)

Statement Upheld Council house sales and leaseholders 08-Oct-2025

Summary: We have upheld Mr X’s complaint about the Council’s handling of his Right to Buy application. The Council accepts there was an error in the sale price used and has reinstated the offer, based on the valuation price. This puts Mr X back to the position he would have been in but for that error and further investigation would not lead to a different outcome.

Kirklees Metropolitan Borough Council (25 007 263)

Statement Closed after initial enquiries Council house sales and leaseholders 08-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision to refuse Ms X’s right to buy application because she has not met conditions outlined in a court order. It is reasonable for Ms X to seek a remedy in the courts because only they can decide whether the conditions have been met and to revoke the order.

Reading Borough Council (25 005 186)

Statement Closed after initial enquiries Council house sales and leaseholders 07-Oct-2025

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s housing register applications, and her later right to buy (RTB) application. This is primarily because: parts of the complaint are late, and it is reasonable to expect the complainant to have contacted us sooner; there is insufficient evidence of fault in the way the Council assessed her 2022 housing register application; and the District Valuer is better placed to consider any dispute about the valuation of the property under the RTB process.

London Borough of Southwark (25 007 286)

Statement Closed after initial enquiries Council house sales and leaseholders 02-Oct-2025

Summary: We will not investigate this complaint about delay by the Council in providing Mr X with an update about his application to buy his home under the Right to Buy scheme as Mr X can serve a legal notice on the Council for a response.

Leeds City Council (25 009 351)

Statement Closed after initial enquiries Council house sales and leaseholders 25-Sep-2025

Summary: We will not investigate this complaint about the Council not telling her about changes to ‘right to buy’ discounts. It is reasonable to expect Ms X to take the Council to court.

Leicester City Council (25 004 494)

Statement Closed after initial enquiries Council house sales and leaseholders 21-Sep-2025

Summary: We will not investigate this complaint about the Council closing Mr X’s application to buy his Council home. This is because Mr X could reasonably take court action.

London Borough of Hackney (25 004 565)

Statement Closed after initial enquiries Council house sales and leaseholders 16-Sep-2025

Summary: We will not investigate this complaint about the application date used by the Council when deciding the complainant’s Right to Buy application. There is no worthwhile outcome achievable from us investigating, and it is reasonable to expect Miss X to use the alternative court remedy available to her.

Leicester City Council (25 005 055)

Statement Closed after initial enquiries Council house sales and leaseholders 16-Sep-2025

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s Right to Buy application. It is reasonable to expect the complainant to use the statutory notice of delay procedure, and ultimately to take the Council to court.

London Borough of Southwark (25 007 793)

Statement Closed after initial enquiries Council house sales and leaseholders 10-Sep-2025

Summary: We will not investigate this complaint about a refused ‘right to buy’ application. It is reasonable to expect Miss X to take the Council to court.