Brentwood Borough Council (20 002 688)

Statement Upheld Private housing 23-Feb-2021

Summary: Mr X is a landlord who complained that the Council failed to consider statutory guidance when it advised his tenants to remain in his property after the Court made a Possession Order. He says this led to further loss of rental income, additional Court costs and time and trouble. We found the Council was at fault and this caused injustice to Mr X. The Council has agreed to provide a suitable remedy.

London Borough of Bexley (20 005 627)

Statement Not upheld Private housing 15-Feb-2021

Summary: Mr X complains about the way the Council has dealt with his complaint about damp at his privately rented property. The Ombudsman has not found fault by the Council.

Birmingham City Council (19 019 527)

Statement Not upheld Private housing 12-Feb-2021

Summary: Mr X complained about the Council's response to his reports of disrepair in the home he rents from a private landlord. The Ombudsman found the Council was entitled to reach its decision and was not at fault.

Transport for London (20 006 271)

Statement Not upheld Private housing 07-Jan-2021

Summary: The Authority, which was Mr X's landlord, was not at fault for delaying energy efficiency improvements to his property. Although this meant it did not meet the regulatory minimum efficiency standard when it came into force in April 2020, the delay was in line with government coronavirus guidance.

Bolsover District Council (19 014 229)

Statement Upheld Private housing 05-Jan-2021

Summary: Mr X complained about how the Council responded to his concerns about work carried out on his home. We found the Council did not check the work in progress and took too long to identify it had not been completed to the agreed standard. This caused inconvenience and frustration to Mr X and damage to his home. The Council agreed to apologise to Mr X, make a payment to recognise the injustice caused, and complete the outstanding works within three months.

Transport for London (20 000 541)

Statement Upheld Private housing 22-Dec-2020

Summary: The Authority, which was Mr X's landlord, has accepted that it mistakenly instructed its contractors to gain entry to his property and change the locks. It has apologised, and it also agrees to make a payment of £200 to recognise his injustice.

Transport for London (20 006 269)

Statement Not upheld Private housing 15-Dec-2020

Summary: We have discontinued our investigation into Mr X's complaint about how the Authority - which was his landlord - dealt with his security deposit. This matter did not cause him an injustice significant enough to justify our involvement.

Transport for London (20 006 670)

Statement Not upheld Private housing 15-Dec-2020

Summary: We have discontinued our investigation into Mr X's complaint about noise from a tube station below his former property. It is unlikely we would find fault with the Authority.

Manchester City Council (20 004 373)

Statement Not upheld Private housing 09-Dec-2020

Summary: Mr X complains that the Council failed to support him as a landlord when his tenant blocked access to his property. He says the Council could have contacted the tenant and told her Mr X had a legal right to access the property. The Ombudsman does not find the Council at fault.

Northampton Borough Council (19 010 741)

Statement Upheld Private housing 02-Dec-2020

Summary: Mr B complains that the Council refused to reimburse him for loss of rent and damage to his property under its Deposit Bond Scheme. Although the Council has now agreed to pay Mr B £450 after receipt of new information, the Ombudsman has found no fault in the way the Council decided that Mr B had not previously provided enough information to compensate him under the scheme. There was delay in responding to his complaint, but the Ombudsman considers the apology already provided sufficient remedy for any injustice that this has caused Mr B.