Royal Borough of Greenwich (25 005 379)

Statement Closed after initial enquiries Private housing 16-Sep-2025

Summary: We will not investigate the Council’s advice to Miss X’s tenants after she took legal action to end her tenancy contract with her tenants. This is because there is insufficient evidence of fault which would warrant an investigation.

London Borough of Southwark (24 020 725)

Statement Upheld Private housing 15-Sep-2025

Summary: Miss X complained the Council failed to take any action against her landlord when he evicted her from her privately rented accommodation without notice. We find the Council was at fault for failing to complete a robust investigation when Miss X reported her landlord had illegally evicted her. This caused Miss X frustration and uncertainty. The Council has agreed to apologise to Miss X, make a payment to her and implement service improvements.

North Northamptonshire Council (25 003 371)

Statement Closed after initial enquiries Private housing 11-Sep-2025

Summary: We will not investigate this complaint about renting out a room. This is mainly because the events complained of have not caused significant enough injustice for us to investigate.

Durham County Council (25 002 953)

Statement Closed after initial enquiries Private housing 10-Sep-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her reports of disrepair in her private rented housing because there is insufficient evidence of fault to justify our involvement.

Manchester City Council (25 005 354)

Statement Closed after initial enquiries Private housing 10-Sep-2025

Summary: We cannot investigate this complaint about a housing enforcement fine as it was issued by a court and we therefore have no legal remit to become involved.

Adur District Council (25 006 864)

Statement Closed after initial enquiries Private housing 03-Sep-2025

Summary: We cannot investigate this complaint about a demolition order in 2016/17. This is because the complainant appealed to the tribunal. In addition, this is a late complaint.

London Borough of Ealing (24 013 702)

Statement Upheld Private housing 02-Sep-2025

Summary: Mr X complained about the Council’s handling of property disrepair at his mother’s (Mrs Y) private accommodation. We found the Council was at fault in delaying inspecting the accommodation and issuing the outcome of that inspection. It was also at fault in attempting to arrange a re-inspection later in 2024. It was not at fault in declining to commence formal legal action against the landlord. The Council’s faults caused Mrs Y injustice in the form of uncertainty for which we are recommending a remedy.

Brighton & Hove City Council (25 003 106)

Statement Closed after initial enquiries Private housing 01-Sep-2025

Summary: Ms X says the Council is wrong in law to treat her ex-lodger as her tenant and reach a decision that Ms X illegally evicted them. We will not investigate. This is because there is insufficient evidence of fault by the Council and also because only the courts can reach definitive legal rulings.

London Borough of Enfield (25 003 818)

Statement Closed after initial enquiries Private housing 31-Aug-2025

Summary: We will not investigate this complaint about the Council’s advice to Mr X’s tenant regarding his possession action and rent arrears. There is insufficient evidence of fault which would warrant an investigation.

Lancaster City Council (25 004 904)

Statement Closed after initial enquiries Private housing 31-Aug-2025

Summary: We will not investigate this complaint about advice the complainant says the Council gave to his tenant. This is because there is insufficient evidence of fault by the Council.