Recent statements in this category are shown below:
Statement Closed after initial enquiries Private housing 13-Feb-2018
Summary: The Ombudsman will not investigate this complaint that the complainant is charged more by a hotel than his roommate. This is because there is insufficient evidence of fault by the Council. In addition, the complainant could complain to the Equalities and Human Rights Commission or take action against the hotel.
Statement Upheld Private housing 13-Feb-2018
Summary: Mr X complained about the way the Council dealt with placing a legal charge on his property. The Council was at fault in delaying the charge. It has apologized, and as Mr X suffered no injustice from the fault this a satisfactory response.
Statement Closed after initial enquiries Private housing 12-Feb-2018
Summary: we will not investigate this complaint about disrepair in Mr X's privately-rented flat, the way the Council licensed the property, or what happened with his belongings after his eviction. There is insufficient evidence of fault by the Council to justify an investigation.
Statement Upheld Private housing 05-Feb-2018
Summary: Ms X complains the Council removed her garden fence in error and then damaged her garden hedge while replacing it. The Ombudsman will not investigate the complaint about the fence as this matter arose more than 12 months ago. The Ombudsman finds the Council at fault in damaging Ms X's hedge and he recommends compensation.
Statement Closed after initial enquiries Private housing 31-Jan-2018
Summary: Mr X complained about the Council's failure to send its contractor to fit a fire door at his leasehold flat on the appointed date. The Ombudsman cannot investigate this complaint. This is because it concerns the management of leasehold property by a council landlord and is outside the Ombudsman's jurisdiction.
Statement Not upheld Private housing 31-Jan-2018
Summary: The Council is not at fault for the way it responded to Mr X's concerns about his neighbour, Mr Y. The Council visited Mr X and Mr Y several times. It assessed Mr Y was not at risk and was not causing Mr X a statutory nuisance. It also advised Mr Y of issues with his home that he may want to address.
Statement Closed after initial enquiries Private housing 30-Jan-2018
Summary: The Ombudsman will not investigate this complaint about damp proofing works carried out in 2002. This is because it is a late complaint. In addition, Ms X could make a claim under the guarantee.
Statement Upheld Private housing 23-Jan-2018
Summary: There is no fault in the Council's decision to not use its power to prosecute Mr X's landlord under the Landlord and Tenant Act 1985. There is some fault with how it handled the complaint.
Statement Closed after initial enquiries Private housing 11-Jan-2018
Summary: The Ombudsman will not exercise discretion to investigate the late part of Mr B's complaint about charges for work at his grandmother's house and that the Council contributed to his grandmother's death because there are not good enough reasons to do so. It is reasonable to expect Mr B to go to court if he is seeking a ruling on whether the Council has been negligent.
Statement Upheld Private housing 05-Jan-2018
Summary: The Council, following visits to Mr B's privately rented property, delayed in producing reports requiring the landlord to carry out improvement work. This caused Mr B frustration and distress. The Council acknowledged some fault and paid him £100. The Council has agreed to increase this to £350.