Statement Upheld Private housing 10-Dec-2021
Summary: Mr X complained the Council failed to take action about water escaping into his property from a neighbour's property. There was no fault in how the Council decided what action to take about the water leak. However, there was fault in how the Council first responded to Mr X's complaint which caused him avoidable frustration for which the Council should apologise.
Statement Upheld Private housing 30-Nov-2021
Summary: Mrs B complained that the Council failed to resolve disrepair problems in her privately rented property since December 2019. We found the Council delayed in taking adequate action between December 2019 and June 2020, failed to keep proper records and delayed excessively in responding to Mrs B's complaint. The Council has agreed to pay Mrs B £300 and improve its procedures for the future.
Statement Upheld Private housing 23-Nov-2021
Summary: Ms X alleges defective repair works commissioned by the Council led to damp and mould problems in her home. The Ombudsman could not conclude the works caused the damp and mould problems in Ms X's home. However, there were defects in the repair works which required remedial action by the Council. The Council agreed a financial remedy to reflect the time and trouble Ms X was put to in pursuit of the matter.
Statement Upheld Private housing 16-Nov-2021
Summary: Miss B complains the Council did not deal properly with a disrepair problem. The Council is at fault because it delayed taking action to resolve Miss B's problems and did not take account of two complaint letters. Miss B lived without a working boiler for over a year. The Council has agreed to pay Miss B £500 for avoidable distress and review how it handles communications.
Statement Upheld Private housing 04-Nov-2021
Summary: The Council's failure to act following a Housing Health and Safety Rating System assessment in December 2019 was fault. As a result, the Council delayed taking action against Ms X's landlord by 14 months. The Council has agreed to apologise, pay Ms X £2600, and act to improve its services.
Statement Upheld Private housing 02-Nov-2021
Summary: The Council was at fault for the way it handled Mr X's concerns about the condition of his property. Mr X spent a considerable amount of time pursuing this with the Council and has been living in a property with repair issues. The Council has agreed to the actions at the end of this statement to remedy the injustice caused.
Statement Upheld Private housing 20-Oct-2021
Summary: there was fault in the way the Council responded to Mr X's reports about a mice infestation and overgrown vegetation in his next door neighbour's property. Mr X suffered some nuisance and inconvenience as a result. We have made recommendations for a suitable remedy.
Statement Not upheld Private housing 05-Oct-2021
Summary: Mrs T complains the Council has not properly dealt with her landlord and taken action to prevent her being without electricity for three weeks. She says this caused her distress and took up her time to resolve. We do not find fault in the actions of the Council, it has worked to resolve issues and considered all the information provided to it to make a decision not to prosecute the Landlord. We cannot question a decision properly made.
Statement Upheld Private housing 16-Sep-2021
Summary: Miss X complained the Council failed to provide her with timely and suitable support after her landlord illegally evicted her. There was no fault in how the council helped Miss X with her complaint of illegal eviction. There was fault with how the Council encouraged Miss X to withdraw her application when considering her homelessness, however this did not cause Miss X a significant injustice. The Council agreed to issue reminders to its housing officers to prevent similar fault in future.
Statement Not upheld Private housing 08-Sep-2021
Summary: Mr X complained the Council failed to take action to investigate, or carry out an inspection, in response to his report about his landlord's failure to undertake repairs at his home. The Ombudsman has not found fault by the Council.