Arun District Council (24 015 022)

Statement Upheld Private housing 08-May-2025

Summary: Mr X complained that the Council is withholding part of the mandatory Disabled Facilities Grant for his daughter and refused to provide a discretionary top-up grant. We find no evidence of fault in the Council’s decision making, but we do find fault in the Council’s lack of joined-up working with the county council. The Council has agreed to apologise to Mr X and improve its services.

London Borough of Barnet (24 020 915)

Statement Closed after initial enquiries Private housing 08-May-2025

Summary: We will not investigate Mrs X’s complaint alleging the Council failed to investigate her complaints about landlord misconduct and tenancy violations. This is because the complaint is late and there are no good reasons for why she could not have complained to us in time.

Coventry City Council (24 019 275)

Statement Closed after initial enquiries Private housing 07-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to issue a financial penalty following a failure to comply with an improvement notice in the required timescale. Mr X had the right to appeal to a tribunal if he disagreed with the financial penalty decision and it was reasonable for him to exercise that right.

Middlesbrough Borough Council (24 021 123)

Statement Closed after initial enquiries Private housing 29-Apr-2025

Summary: We will not investigate the Council’s response to Mr X’s complaint to Environmental Health about a mice infestation. This is because there is insufficient evidence of fault in the Council’s actions.

Stockport Metropolitan Borough Council (24 012 518)

Statement Closed after initial enquiries Private housing 28-Apr-2025

Summary: We will not investigate Ms X’s complaint about how the Council dealt with disrepair issues at her private rented property. The complaint is late and there are no good reasons the late complaint rule should not apply.

Calderdale Metropolitan Borough Council (24 019 697)

Statement Upheld Private housing 22-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s investigation into issues with her privately rented property. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.

London Borough of Hounslow (23 018 575)

Statement Closed after initial enquiries Private housing 21-Apr-2025

Summary: We cannot investigate this complaint about a Council decision to issue an Emergency Prohibition Order for Ms X’s property. The matter has already been considered by a tribunal.

Bedford Borough Council (24 019 718)

Statement Closed after initial enquiries Private housing 21-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council requiring him to complete a dampness investigation into a property he owns. This is because there is insufficient evidence of fault.

London Borough of Brent (24 019 716)

Statement Closed after initial enquiries Private housing 13-Apr-2025

Summary: We will not investigate this complaint about the Council’s refusal to pay a private landlord for rent arrears and property damage caused by a tenant placed there by an agency. It was reasonable for Mrs X to seek a remedy against the tenant and the agency in the courts for the breaches of an assured shorthold tenancy agreement.

Walsall Metropolitan Borough Council (24 019 571)

Statement Closed after initial enquiries Private housing 08-Apr-2025

Summary: We cannot investigate this complaint about disrepair in
Mr X’s private rented accommodation and other related matters. This is because Mr X has raised the matters as part of a Judicial Review against the Council, and the law prevents us considering matters that are before the courts.