Recent statements in this category are shown below:
Statement Closed after initial enquiries Private housing 19-Dec-2017
Summary: The Ombudsman will not investigate Ms X's complaint about problems with a boiler installed under the Council's Handyperson Plus Scheme. There is not enough evidence of fault to warrant an investigation. Consideration of the matter by the Ombudsman would be unlikely to add anything to the Council's own investigation.
Statement Upheld Private housing 13-Dec-2017
Summary: there was delay by the Council in issuing the schedule of works to the landlord. And one item of disrepair was wrongly described as category 1 when it should have been category 2. These faults did not cause significant injustice to the complainants. I have come to no view on whether there is a fault in the Council's assessment of the condition of the property but I will not pursue this further as there will be no worthwhile outcome achievable.
Statement Closed after initial enquiries Private housing 12-Dec-2017
Summary: The Ombudsman will not investigate Mrs X's complaint the Council did not manage her tenant's behaviour, help with his eviction, or pay for damage he caused. The complaint is late and it is unlikely an investigation would find fault or add anything to the Council's own investigation. Mrs X also has the option of pursuing a claim for damage in court. Her concerns about council tax liability could have been raised with the Valuation Tribunal.
Statement Closed after initial enquiries Private housing 07-Dec-2017
Summary: The Ombudsman will not investigate this complaint about a Prohibition Order. This is because there is insufficient evidence of fault by the Council and because there were appeal rights the complainant could have used.
Statement Upheld Private housing 07-Dec-2017
Summary: There was no fault by the Council in how it made its decision not to enforce against the freeholder for Mrs X's property, Mr Z, in respect of faults in her property causing damp, cold and mould. The decision not to enforce was a matter for Council officers' professional judgement, taking appropriate legal advice. But the Council failed for a year to properly manage Mrs X's expectations on whether it would be enforcing. That caused Mrs X uncertainty, time and trouble. It was also fault the Council was not clear about its position on the disclosure to Mrs X of the property's conversion plans. But that fault did not cause Mrs X significant personal injustice. Mrs X's complaint about the Council's refusal to disclose other file documents has been determined by the Information Commissioner. There are no grounds for the Ombudsman to reinvestigate that issue.
Statement Upheld Private housing 01-Dec-2017
Summary: There was some fault by the Council in its handling of Mr B's request to waive the repayment of a home improvement grant he received from the Council. To put right the injustice suffered by Mr B I have asked the Council to reduce the repayment amount by half. The Council has agreed to do this. So, I have completed my investigation.
Statement Not upheld Private housing 30-Nov-2017
Summary: There is insufficient evidence of fault in a procedure the Council carried out in relation to assessment of hazards in a privately rented property and taking enforcement action the Council considered suitable in the light of that assessment.
Statement Not upheld Private housing 28-Nov-2017
Summary: Ms A complains the Council failed to properly investigate her claims about the health hazard caused to her and her child as a result of mould growth in her privately rented accommodation. There is no evidence of fault by the Council and we will not pursue the complaint any further.
Statement Closed after initial enquiries Private housing 27-Nov-2017
Summary: we cannot investigate Mr X's complaint about the Council's failure to do repairs to his council house before he bought it. We have no jurisdiction to investigate the issues complained of.
Statement Upheld Private housing 22-Nov-2017
Summary: The Council misadvised Mr X about the action it would take regarding mould and dust in his home and failed to contact him with the outcome of a service request. The Council has agreed to apologise to Mr X, set out its current position to him clearly and pay him £150 to acknowledge his raised expectations and subsequent frustration. The Council will also review its procedures. The Council was not at fault in restricting Mr X's contacts with it.