Recent statements in this category are shown below:
Statement Upheld Private housing 17-May-2019
Summary: There was some fault in how the Council handled reports of disrepair in a private rental property, but this did not cause a significant injustice. There was also fault in how the Council handled a homelessness application, which caused a limited injustice. The Council has agreed to provide a remedy for this.
Statement Not upheld Private housing 08-May-2019
Summary: Mr X complained about the Council's response to his reports of disrepair in his private accommodation and harassment from his landlord. The Council took the steps I would expect it to in response to Mr X's reports and it was not at fault.
Statement Upheld Private housing 01-May-2019
Summary: Mrs X complained the Council failed to take appropriate action over the poor state of her property. She also complained the Council failed to award her medical priority points when she made a housing application. There was no fault in the action the Council took in relation to the state of Mrs X's property. There was some fault in how the Council dealt with Mrs X's housing application but this did not cause her a significant injustice.
Statement Not upheld Private housing 30-Apr-2019
Summary: Mr X complains the Council has failed to address issues of disrepair and safety at the HMO where he lives, and has failed to respond to his complaints. There is no evidence of fault in the way the Council dealt with Mr X's reports of disrepair at his property.
Statement Upheld Private housing 11-Apr-2019
Summary: Miss C says the Council gave her inaccurate financial advice and wrongly forced her to take out a second loan. The financial assessment was flawed but that did not cause an injustice to Miss C and there is no evidence the Council forced her to take on a further loan.
Statement Not upheld Private housing 08-Apr-2019
Summary: There is no evidence of fault by the Council. It has investigated the complaint about disrepair in a privately rented flat and got the rental agents agreement to carry out works. The works have not been completed as the complainant has not reached an agreement with the agent about temporary accommodation, which is not the responsibility of the Council.
Statement Not upheld Private housing 14-Mar-2019
Summary: Mr B complains the Council didn't deal with his application for housing properly. The Council was not at fault when it considered Mr B's medical conditions and the impact of his housing on his health. The Council have since given Mr B the highest medical priority as he provided further medical information and Mr B has now obtained a property.
Statement Not upheld Private housing 26-Feb-2019
Summary: The Ombudsman found no corroborating evidence to make a finding of fault on Mr B's complaint about the Council misleading him about refunding the £600 fee he paid when it issued an improvement notice for various works needed to a property he owns. The only evidence is the word of Mr B and that of the officer. It was not fault for the officer to issue the notice. This is because of the severity of the hazards found, Mr B's attempts to negotiate about heaters, and the tenant family's vulnerability.
Statement Upheld Private housing 25-Feb-2019
Summary: Mr A's complains about how the Council handled his application to the warm homes scheme. The Ombudsman has found fault in how the Council dealt with the application. However, we consider the Council has already taken sufficient steps to put things right.
Statement Not upheld Private housing 15-Feb-2019
Summary: Mr B complained the Council unreasonably pursued him about disrepair issues at a property he rents out, exaggerated the issues, failed to give him an opportunity to put his side and failed to consider his representations. There is no fault in how the Council dealt with this case.