Private housing

Recent statements in this category are shown below:

  • Westminster City Council (17 020 192)

    Statement Closed after initial enquiries Private housing 04-May-2018

    Summary: Miss X says the Council refuses to take action against defects in her rented property. The Ombudsman will not investigate her complaint as we have seen no evidence of fault in the Council's actions.

  • Rossendale Borough Council (17 010 618)

    Statement Closed after initial enquiries Private housing 02-May-2018

    Summary: The Ombudsman should not investigate Mr X's complaints about the Council's mismanagement of seven of his properties under a home improvement scheme. Mr X has an alternative route to court to get the redress he is seeking, and it is reasonable for him to use that route.

  • London Borough of Hillingdon (17 012 922)

    Statement Upheld Private housing 27-Apr-2018

    Summary: The Ombudsman found fault on the part of the Council as it failed to take prompt action when the complainant raised concerns about disrepair at his private accommodation. The Ombudsman also found the Council failed to keep the complainant updated on the progress of his case. This fault caused the complainant unnecessary frustration. The Council agreed to apologise and pay the complainant a financial sum in recognition of this.

  • London Borough Of Brent (17 019 788)

    Statement Closed after initial enquiries Private housing 23-Apr-2018

    Summary: Mrs X complained about the Council's failure to take any action over disrepair to the property which she bought from it under the Right to Buy scheme. The Ombudsman should not investigate this complaint. This is because Ms X is the owner of the property and any repairs are a private matter. The Ombudsman cannot consider any repair issues relating to when she was a tenant.

  • Basildon Borough Council (17 006 329)

    Statement Upheld Private housing 17-Apr-2018

    Summary: The evidence currently suggests fault on Mr Q's complaint that the Council failed to take enforcement action when his landlord did not carry out works to his home required under Improvement Notices it served. There were long periods of delay and failures to keep Mr Q informed about progress. The recommended action remedies the injustice caused.

  • London Borough of Croydon (17 019 655)

    Statement Closed after initial enquiries Private housing 12-Apr-2018

    Summary: Mr X complained about the Council's actions when its officers inspected a pro perty which he lets to tenants. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of any fault by the Council and because Mr X has a right to appeal against any improvement notice served on him concerning landlord's repairs.

  • London Borough of Ealing (17 011 528)

    Statement Upheld Private housing 26-Mar-2018

    Summary: The Council accepts it gave Mr X misleading information about its Direct Let Scheme. The Council has apologised to Mr X for this. It has agreed our recommendation to confirm it will not recover any of the incentive payment it made to Mr X. It has also agreed to improve the information it gives applicants to the scheme to prevent reoccurrence of this fault. The Council is not at fault for the way it administered the scheme.

  • Cheshire West & Chester Council (17 010 489)

    Statement Upheld Private housing 20-Mar-2018

    Summary: A consultancy company acting for the Council failed to effectively manage works to Mr and Mrs X's home under the Decent Homes Loan scheme. The Council has agreed to refund £1,710 project management fees and pay Mr and Mrs X an additional £1,400 for inconvenience, time and trouble and other costs. These are appropriate actions to remedy injustice caused by this fault.

  • Ashfield District Council (16 018 260)

    Statement Not upheld Private housing 20-Mar-2018

    Summary: There is no evidence of fault in how the Council investigated allegations by Mr X's tenant that he was harassing her.

  • Salford City Council (17 009 632)

    Statement Upheld Private housing 19-Mar-2018

    Summary: The Ombudsman found fault by the Council on Mr P's complaint about the way it dealt with his home improvement assistance application. Information in correspondence with him was not always clear, there were no procedures for checking progress with the finance company during its assessment, and there were delays with the complaints process. The agreed action remedies any injustice caused.

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