Peterborough City Council (25 003 229)

Statement Closed after initial enquiries Private housing 26-Aug-2025

Summary: We will not investigate this complaint about breaches of a private lease agreement between Miss X and the Council. It is reasonable for Miss X to seek a remedy in the courts which are best placed to determine private legal contract disputes.

Bury Metropolitan Borough Council (24 016 020)

Statement Closed after initial enquiries Private housing 25-Aug-2025

Summary: We will not investigate this complaint about advice the complainant alleges the Council gave to his tenant. This is because there is insufficient evidence of fault by the Council and the complainant could take legal action.

London Borough of Hammersmith & Fulham (25 001 309)

Statement Closed after initial enquiries Private housing 25-Aug-2025

Summary: We will not investigate this complaint about the enforcement of housing conditions in a privately rented property and inadequate support during an eviction. This is because the complaint is late.

Rotherham Metropolitan Borough Council (25 004 860)

Statement Closed after initial enquiries Private housing 18-Aug-2025

Summary: We will not investigate this complaint about the advice the Council provided to the complainant’s tenant. This is because there is insufficient evidence of fault by the Council and the complainant can contact the Information Commissioner.

Solihull Metropolitan Borough Council (25 003 370)

Statement Closed after initial enquiries Private housing 17-Aug-2025

Summary: We will not investigate Mr X’s complaint about the Council threatening him with legal action after serving him with notices issued to him as a private landlord. It was reasonable to expect Mr X to use his legal rights to appeal to the First Tier (Property Chamber) Tribunal against the notices.

London Borough of Brent (25 004 324)

Statement Closed after initial enquiries Private housing 17-Aug-2025

Summary: We will not exercise discretion to investigate this complaint about homelessness advice given to Mrs X’s tenant in 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.

Wirral Metropolitan Borough Council (25 003 226)

Statement Closed after initial enquiries Private housing 13-Aug-2025

Summary: We will not investigate this complaint about the Council’s response after Miss X reported disrepair and hazards at the property she rented. This is because there is insufficient evidence of fault by the Council, or of fault causing a significant injustice to Miss X. It is also unlikely we could achieve any meaningful outcome.

London Borough of Camden (24 007 033)

Statement Upheld Private housing 13-Aug-2025

Summary: Miss X complained about the housing support the Council has provided since it discharged its homelessness duty in 2021. We found the delays in accepting a homeless application and a duty to assist Miss X is fault. As were the delays in responding to Miss X’s concerns about sewage and the water supply to her property. These faults caused Miss X an injustice.

Folkestone & Hythe District Council (23 020 136)

Statement Not upheld Private housing 11-Aug-2025

Summary: We will not investigate Miss X’s complaint about the Council’s actions following previous direction by the Ombudsman. This is because there is not enough evidence of fault.

Southend-on-Sea City Council (25 001 711)

Statement Closed after initial enquiries Private housing 11-Aug-2025

Summary: We will not investigate this complaint about how the Council dealt with reports of private property disrepair. There is not enough evidence of fault to justify our involvement.