London Borough of Harrow (25 010 943)

Statement Closed after initial enquiries Private housing 13-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of disrepair because it is late. There is no indication Mr X could not have complained earlier and no good reason to decide to investigate now. Even if the complaint was not late, it is unlikely further investigation would lead to a different outcome.

London Borough of Hammersmith & Fulham (25 011 871)

Statement Closed after initial enquiries Private housing 07-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing disrepair reports. This is because there is not enough evidence of fault and it is unlikely we could achieve more than the Council’s response.

Brighton & Hove City Council (25 006 378)

Statement Not upheld Private housing 05-Jan-2026

Summary: Miss D complains about private housing disrepair and issues with the housing register. I have ended the investigation because further consideration of the case would not lead to a different outcome.

Royal Borough of Kensington & Chelsea (25 014 524)

Statement Closed after initial enquiries Private housing 18-Dec-2025

Summary: We will not investigate Mr X’s complaint about the Council’s failure to hand his property back. This is because Mr X’s property is leased by managing agents to the Council under a contract. We cannot achieve the outcome requested.

Rugby Borough Council (25 019 328)

Statement Upheld Private housing 16-Dec-2025

Summary: We will not investigate Mr X complaint about comments made by Council officers in emails. The Council has apologised and allocated an independent officer to review Mr X’s tenancy matters. Further investigation by us would not achieve a different outcome.

Birmingham City Council (25 002 674)

Statement Closed after initial enquiries Private housing 08-Dec-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of reports of disrepair in her private rented sector flat. There is insufficient evidence of fault causing sufficient injustice to justify our involvement.

Tendring District Council (25 009 566)

Statement Closed after initial enquiries Private housing 05-Dec-2025

Summary: We will not investigate this complaint about the Council’s actions to address private housing disrepair. This is because there is not enough evidence of fault.

London Borough of Hounslow (25 015 454)

Statement Closed after initial enquiries Private housing 05-Dec-2025

Summary: We will not investigate this complaint about the Council’s response after Miss X reported disrepair and hazards at the property she privately rents. This is because it is unlikely we will find fault by the Council and we cannot achieve the outcome she seeks.

London Borough of Haringey (25 001 596)

Statement Closed after initial enquiries Private housing 03-Dec-2025

Summary: We will not investigate Mr X’s complaint the Council did not take enforcement action against his landlord for breaching their landlords license. There is not enough evidence of fault to justify investigating.

London Borough of Havering (25 006 909)

Statement Closed after initial enquiries Private housing 02-Dec-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to make a payment as it agreed, related to a property he leased to the Council. The Council has now agreed to make the payment, apologised and offered an additional payment for the inconvenience and distress caused by the delay. An investigation is unlikely to lead to a different outcome or achieve anything more.