Solihull Metropolitan Borough Council (24 000 980)

Statement Closed after initial enquiries Private housing 06-Jun-2024

Summary: We will not investigate Mrs X’s complaint that the Council failed to carry out home improvements after agreeing to do so. There is not enough evidence of fault to justify an investigation. We will also not investigate Mrs X’s complaint that Council contractors caused damage to her property. This is because we cannot achieve what she wants. Matters of damage are best dealt with by the courts.

London Borough of Camden (23 015 706)

Statement Closed after initial enquiries Private housing 05-Jun-2024

Summary: We will not investigate Ms X’s complaint about the Council’s refusal to reimburse her for damage to her rented property caused by a tenant introduced to her by the Council. There is insufficient evidence of fault to justify our involvement.

Liverpool City Council (24 000 767)

Statement Closed after initial enquiries Private housing 29-May-2024

Summary: We will not investigate this complaint about the Council allegedly giving incorrect housing advice in connection with possession proceedings the complainant commenced in mid-2022. This is because the complaint is late and there are no good reasons to exercise discretion and investigate the issues now.

Nottingham City Council (23 018 478)

Statement Not upheld Private housing 28-May-2024

Summary: Miss D complains the Council refused her application for a home loss payment. We intend to discontinue the investigation because Miss D can pursue her case in court.

London Borough of Hammersmith & Fulham (24 002 677)

Statement Closed after initial enquiries Private housing 28-May-2024

Summary: We will not investigate this complaint about Mrs X’s private tenant failing to pay rent. This is because the Council is not at fault.

London Borough of Redbridge (24 000 927)

Statement Closed after initial enquiries Private housing 23-May-2024

Summary: We will not investigate this complaint about the Council’s failure to take sufficient action over mud and soil deposited on the highway during building works in a residential street. There is insufficient evidence of any significant injustice due to fault by the Council.

Manchester City Council (23 014 322)

Statement Not upheld Private housing 22-May-2024

Summary: Ms D complained about how the Council handled her concerns about disrepair and harassment by her private landlord. She said this caused her distress and she wants the Council to house her in social housing. We found no fault in the process the Council followed to reach its views. It therefore made decisions it was entitled to make.

Folkestone & Hythe District Council (23 020 583)

Statement Closed after initial enquiries Private housing 13-May-2024

Summary: We will not investigate this complaint about action the Council took about disrepair at a rental property as Ms X had the right to challenge it via an appeal to the First Tier Tribunal.

London Borough of Ealing (23 008 637)

Statement Closed after initial enquiries Private housing 12-May-2024

Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to inspect disrepair in private rented housing. This complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

London Borough of Hackney (23 018 373)

Statement Closed after initial enquiries Private housing 12-May-2024

Summary: We will not investigate Mr X’s complaint about the impact of building work carried out by his landlord to comply with a Council-issued enforcement notice. The Council has appropriately explained it is a private matter between Mr X and his landlord. Any investigation by us would not add to the Council’s or lead to a different outcome.