Recent statements in this category are shown below:
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Spelthorne Borough Council (24 020 646)
Statement Upheld Private housing 14-Oct-2025
Summary: We found fault on Miss Y’s complaint about the way the Council dealt with her reports against her landlord who failed to carry out all necessary repairs as required. There were delays, failures to keep her updated, failures to show it considered whether it needed to trace the owner, and delayed consideration of whether the repairs were hazards under the Housing Health and Safety Rating System. It also failed to signpost her to seek legal advice about a possible claim for a Rent Repayment Order or protection from landlord harassment. Nor did it show it considered whether it needed to do outstanding works itself. The Council agreed to send Miss Y an apology, pay £350 for the injustice caused, remind relevant officers about action needed and what they need to consider in future similar situations, as well as reviewing why the delays happened so they are not repeated in the future.
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Statement Closed after initial enquiries Private housing 09-Oct-2025
Summary: We will not investigate this complaint about the Council’s response after Mr X reported disrepair and hazards at the property he rents. This is because there is insufficient evidence of fault by the Council.
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London Borough of Hammersmith & Fulham (25 004 103)
Statement Closed after initial enquiries Private housing 09-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of a disrepair issue at Ms X’s privately rented accommodation as there is insufficient remaining injustice caused to her from the alleged Council fault and we can achieve no meaningful outcome.
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Stockport Metropolitan Borough Council (25 005 963)
Statement Closed after initial enquiries Private housing 06-Oct-2025
Summary: We will not investigate Ms X’s complaint that the Council is wrongly pursuing her for costs of work it carried out in default at her rental property as it is unlikely we will find fault.
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Erewash Borough Council (25 005 011)
Statement Closed after initial enquiries Private housing 01-Oct-2025
Summary: We will not investigate Mrs X’s complaint that she was bullied and racially discriminated against by the Council as it is unlikely we could add to the investigation already carried out or achieve the outcome Mrs X seeks.
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London Borough of Croydon (25 001 014)
Statement Closed after initial enquiries Private housing 29-Sep-2025
Summary: We will not investigate this complaint about a dispute over a payment agreement between the Council and a private landlord. It is reasonable for Ms X to seek a remedy in the courts over a private agreement.
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Bury Metropolitan Borough Council (25 001 199)
Statement Closed after initial enquiries Private housing 29-Sep-2025
Summary: We will not investigate Mr X’s complaint about how the Council dealt with his reports of property disrepair. That is because the early part of his complaint is late and there is not enough evidence of fault to justify our involvement in more recent matters.
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Statement Closed after initial enquiries Private housing 28-Sep-2025
Summary: We will not investigate Mr X’s complaint the Council refused to take enforcement action against his landlord. There is not enough evidence of fault to justify investigating.
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Slough Borough Council (25 005 346)
Statement Closed after initial enquiries Private housing 25-Sep-2025
Summary: We cannot investigate this complaint about the Council’s decision to issue a financial penalty to Mr X after he failed to comply with an improvement notice in the required timescale. This is because a Tribunal has already considered it and therefore the law says we cannot investigate.
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Royal Borough of Greenwich (24 019 054)
Statement Closed after initial enquiries Private housing 24-Sep-2025
Summary: We will not investigate this complaint about the Council refusing to allow him to evict a tenant from his property. This is because the complaint is late and there are no good reasons to exercise discretion to investigate these matters.