Private housing


Recent statements in this category are shown below:

  • London Borough of Waltham Forest (18 003 502)

    Statement Closed after initial enquiries Private housing 10-Jul-2018

    Summary: Mr X complained about the Council's failure to take action over disrepair at his neighbour's property which he says affects his own home. My view is that the Ombudsman should not investigate this complaint. This is because there is no significant new information which would alter our decision taken in a previous investigation.

  • Westminster City Council (18 003 168)

    Statement Closed after initial enquiries Private housing 09-Jul-2018

    Summary: The Ombudsman will not investigate this complaint about disrepair in a Housing Association property. This is because part of the complaint is late and because there is insufficient evidence of fault by the Council. In addition, the Ombudsman cannot investigate Housing Associations.

  • Allerdale Borough Council (17 018 415)

    Statement Not upheld Private housing 04-Jul-2018

    Summary: Mr X complains the Council refused to carry out a formal inspection of his property under the housing health and safety rating system. The Council inspected the property twice and decided there were no potential hazards. This is a decision the Council is entitled to make. The Council is not at fault.

  • Richmondshire District Council (17 018 629)

    Statement Not upheld Private housing 02-Jul-2018

    Summary: Mr X complains the Council failed to address disrepair problems at a privately rented property. The Council did take appropriate action by serving an improvement notice. The landlord did not complete the works but there is no evidence of significant delay by the Council in pursing this further.

  • Greater London Authority (17 008 470)

    Statement Not upheld Private housing 29-Jun-2018

    Summary: Mr B complains about the Authority's handling of works to replace his boiler under a boiler improvement scheme. The Authority was not at fault because the contractor was responsible for the quality of the works and the Authority has tried to help Mr B get the matter resolved. So, I have completed my investigation.

  • Folkestone & Hythe District Council (17 011 190)

    Statement Upheld Private housing 26-Jun-2018

    Summary: Mr X complained about the way the Council dealt with loans and a grant for properties he renovated. The Council was at fault for failing to deal with his queries properly. The Council has agreed to pay Mr X £200 to acknowledge the frustration, confusion and uncertainty caused by its fault.

  • Nottingham City Council (17 017 768)

    Statement Upheld Private housing 26-Jun-2018

    Summary: Mr X complains the Council notified him of a property inspection visit and then did not attend. The Council later found serious problems with the work of the officer involved. The inspection by a different officer found there were outstanding repairs and it correctly notified Mr X who did not challenge the need for the repairs. To remedy the fault the Council should apologise, make a payment to Mr X and review its procedures.

  • Chorley Borough Council (17 018 102)

    Statement Upheld Private housing 23-Jun-2018

    Summary: Mr B complains about the actions of a Council officer who was dealing with works urgently needed to a property he rents to a tenant. The Ombudsman finds there was no fault in the service of a notice requiring works to the property or in carrying out works in default. However, there was fault by the officer in that he assumed that Mr B would not go to the property himself to attend to a blocked and overflowing toilet. Mr B found the officer's assumption insulting. A formal apology is recommended.

  • London Borough of Haringey (18 002 470)

    Statement Closed after initial enquiries Private housing 22-Jun-2018

    Summary: Mr X complained about the Council giving misleading advice to his tenant about her tenancy rights. The Ombudsman should not investigate this complaint. This is because there is insufficient evidence of fault by the Council which has caused injustice to Mr X.

  • Redcar & Cleveland Council (17 017 013)

    Statement Not upheld Private housing 14-Jun-2018

    Summary: Mr B complains the Council has failed to take effective action to address anti-social behaviour from his neighbour and about the way it responded to his complaint about this. There has been no fault by the Council which warrants further investigation and we will not pursue the complaint any further.

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