Sunderland City Council (25 000 782)

Statement Closed after initial enquiries Private housing 18-Jun-2025

Summary: We will not investigate this complaint about Council support after the Council persuaded the complainant to let a tenant remain in his property. This is because there is insufficient evidence of fault by the Council.

Middlesbrough Borough Council (25 004 966)

Statement Closed after initial enquiries Private housing 12-Jun-2025

Summary: We will not investigate Mrs B’s complaint about the Council refusing to refund her selective licence fee. This is because there is not enough evidence of fault to justify an investigation.

Bracknell Forest Council (24 012 529)

Statement Not upheld Private housing 09-Jun-2025

Summary: Mr X complained the Council failed to take appropriate steps to ensure his landlord complied with an improvement notice regarding his heat pump system in his private rented home. The Council was not at fault for revoking the improvement notice after the landlord replaced the heat pump. Subsequent inspections did not identify any hazards which would justify a further notice. The ongoing issues are now a matter between Mr X and his landlord.

Royal Borough of Greenwich (24 020 324)

Statement Closed after initial enquiries Private housing 09-Jun-2025

Summary: We will not exercise discretion to investigate this complaint about homelessness advice given to Mrs X’s tenant in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.

Royal Borough of Kingston upon Thames (25 001 761)

Statement Closed after initial enquiries Private housing 04-Jun-2025

Summary: We will not investigate Ms X’s complaint about the Council’s decision to inspect a property that she rents out. This is because there is no evidence of a significant injustice to warrant an investigation.

Blackpool Borough Council (24 022 583)

Statement Closed after initial enquiries Private housing 29-May-2025

Summary: We will not investigate this complaint about repair issues at private accommodation as the complaint is made late and there are not good reasons to investigate now.

Dover District Council (24 017 620)

Statement Closed after initial enquiries Private housing 28-May-2025

Summary: Mr X complained the Council failed to take enforcement action against his landlord in relation to disrepair at his property. We have discontinued the investigation into this complaint as Mr X has brought Judicial Review proceedings against the Council.

Sheffield City Council (24 021 094)

Statement Closed after initial enquiries Private housing 21-May-2025

Summary: We cannot investigate this complaint about the Council’s decision to prosecute a private landlord under the Protection from Eviction Act 1977. The case is subject to criminal court proceedings, and we have no jurisdiction to investigate these matters.

Torbay Council (25 003 503)

Statement Closed after initial enquiries Private housing 20-May-2025

Summary: We will not investigate this complaint about how the Council dealt with reports of private property disrepair. There is not enough evidence of fault to justify our involvement.

Malvern Hills District Council (24 019 341)

Statement Closed after initial enquiries Private housing 14-May-2025

Summary: We will not investigate Mr X and Ms Y’s complaint about the Council’s handling of their reports of disrepair in their rented property. There is insufficient evidence of fault causing sufficient injustice to justify our involvement.