Private housing


Recent statements in this category are shown below:

  • Colchester City Council (23 008 510)

    Statement Upheld Private housing 25-Jan-2024

    Summary: Mr B complains the Council failed to serve an Improvement Notice in 2023 and the Private Sector Housing Team did not follow procedures. The Council has already acknowledged some fault in its communications with Mr B and taken steps to prevent the fault happening again. We have not found any evidence of additional fault. We have upheld the complaint, because of the fault already accepted by the Council, and completed the investigation because there is no outstanding injustice.

  • Thurrock Council (23 013 982)

    Statement Closed after initial enquiries Private housing 23-Jan-2024

    Summary: We will not investigate Miss X’s complaint about several disrepair issues in her privately rented property. She says the Council will not help her resolve the disrepair. This is because there is insufficient evidence of fault.

  • Folkestone & Hythe District Council (23 002 761)

    Statement Upheld Private housing 19-Jan-2024

    Summary: there was service failure and fault in the way the Council investigated Ms X’s complaint about poor housing conditions in her private rented accommodation. This caused her avoidable frustration, distress and uncertainty. The Council has agreed to provide a suitable remedy for this injustice.

  • Cumberland Council (23 010 301)

    Statement Upheld Private housing 19-Jan-2024

    Summary: The Council was not at fault for its decision not to take action against Ms X’s landlord following her reports of harassment. The Council was at fault for not considering whether she was at risk of homelessness in light of her reports. This caused injustice as the Council may have been able to provide Ms X with advice and assistance if it considered she was threatened with homelessness. The Council agreed to apologise to Ms X.

  • Worcester City Council (23 001 516)

    Statement Not upheld Private housing 12-Jan-2024

    Summary: Miss X complained that the Council identified a category 2 health and safety hazard in her flat but decided to take no action. Miss X said this caused unnecessary and avoidable distress and frustration. We do not find the Council at fault.

  • Manchester City Council (23 008 568)

    Statement Upheld Private housing 12-Jan-2024

    Summary: Mrs X complained the Council missed an opportunity at an early stage to resolve issues about rent arrears. She said the Council advised the tenants to stay at her property until suitable accommodation was found. Mrs X said this has caused long delays in the process and said she has incurred additional costs. The Council has taken action and reminded officers of the importance of exploring all available housing options at the earliest possible stage.

  • Royal Borough of Greenwich (23 013 416)

    Statement Closed after initial enquiries Private housing 11-Jan-2024

    Summary: We will not investigate this complaint about the Council taking court action against Ms X. The law prevents us from investigating matters that have been before the courts.

  • Epping Forest District Council (23 015 644)

    Statement Closed after initial enquiries Private housing 10-Jan-2024

    Summary: We cannot investigate Mr B’s complaint about the Council not maintaining the exterior of the building where he lives. This is because we cannot investigate complaints about the management of housing let on a long lease by a council.

  • Swale Borough Council (23 012 211)

    Statement Closed after initial enquiries Private housing 04-Jan-2024

    Summary: We will not exercise discretion to investigate this complaint about private housing disrepair. This complaint which was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

  • West Northamptonshire Council (23 012 110)

    Statement Closed after initial enquiries Private housing 03-Jan-2024

    Summary: We will not investigate this complaint about the Council’s refusal to assess the safety of a tree, or how it considered a rat infestation. There is not enough of fault to justify our involvement.

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