Harlow District Council (25 001 541)

Statement Closed after initial enquiries Other 02-Jun-2025

Summary: We will not investigate this complaint about health and safety issues at a property the Council uses as temporary accommodation. This is because it is unlikely we would find fault in the Council’s decision-making process.

Charnwood Borough Council (25 000 085)

Statement Closed after initial enquiries Other 29-May-2025

Summary: We cannot investigate this complaint about the Council’s maintenance of a social housing property as this matter is not within our legal remit.

London Borough of Croydon (24 021 221)

Statement Closed after initial enquiries Other 21-May-2025

Summary: We will not investigate Miss X’s complaint the Council has lost her personal belongings. Further investigation by the Ombudsman would not lead to a different outcome.

London Borough of Bromley (25 001 060)

Statement Closed after initial enquiries Other 21-May-2025

Summary: We will not investigate Mr Z’s complaint that his property was damaged due to the action of the Council’s waste contractor. This is because it is reasonable for Mr Z to pursue his compensation claim by taking the Council to court.

London Borough of Newham (24 021 008)

Statement Closed after initial enquiries Other 18-May-2025

Summary: We will not investigate this complaint about the Council’s advice to a potentially homeless tenant who is occupying Mr X’s private rented accommodation. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Croydon (25 002 749)

Statement Closed after initial enquiries Other 12-May-2025

Summary: We cannot investigate this complaint about the Council not taking action against Council tenants who do not look after their properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

North West Leicestershire District Council (24 021 135)

Statement Closed after initial enquiries Other 08-May-2025

Summary: We will not exercise discretion to investigate this complaint about the management of social housing tenants and property by the Council’s housing authority. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We have no jurisdiction to investigate complaints about the management of tenancies by social housing landlords.

London Borough of Hillingdon (24 017 590)

Statement Closed after initial enquiries Other 07-May-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to disclose the background of a tenant it recommended to a private sector landlord. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Dudley Metropolitan Borough Council (25 001 975)

Statement Closed after initial enquiries Other 07-May-2025

Summary: We cannot investigate this complaint about the Council failing to replace a damaged fence at one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

London Borough of Croydon (24 008 655)

Statement Closed after initial enquiries Other 06-May-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her reports of anti-social behaviour by a neighbour, whose tenancy is managed by the Council. There is insufficient evidence of fault by the Council in the last 12 months to justify our involvement.