London Borough of Croydon (25 002 749)

Statement Closed after initial enquiries Other 12-May-2025

Summary: We cannot investigate this complaint about the Council not taking action against Council tenants who do not look after their properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

North West Leicestershire District Council (24 021 135)

Statement Closed after initial enquiries Other 08-May-2025

Summary: We will not exercise discretion to investigate this complaint about the management of social housing tenants and property by the Council’s housing authority. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We have no jurisdiction to investigate complaints about the management of tenancies by social housing landlords.

London Borough of Hillingdon (24 017 590)

Statement Closed after initial enquiries Other 07-May-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s failure to disclose the background of a tenant it recommended to a private sector landlord. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

Dudley Metropolitan Borough Council (25 001 975)

Statement Closed after initial enquiries Other 07-May-2025

Summary: We cannot investigate this complaint about the Council failing to replace a damaged fence at one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

London Borough of Croydon (24 008 655)

Statement Closed after initial enquiries Other 06-May-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her reports of anti-social behaviour by a neighbour, whose tenancy is managed by the Council. There is insufficient evidence of fault by the Council in the last 12 months to justify our involvement.

London Borough of Islington (25 001 626)

Statement Closed after initial enquiries Other 01-May-2025

Summary: We cannot investigate Mr B’s complaint about his property being damaged by the actions of the Council tenant at the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Reading Borough Council (24 017 108)

Statement Closed after initial enquiries Other 30-Apr-2025

Summary: We will not investigate Mr X’s complaint that the Council forged a document because there is not enough evidence of fault, and Mr X’s complaint about bailiffs visits is premature. Mr X’s complaint about a bus pass has already been remedied and further investigation is unlikely to provide a different outcome. We cannot investigate Mr X’s complaint about housing benefit payments as he took this matter to court.

London Borough of Southwark (24 020 047)

Statement Closed after initial enquiries Other 27-Apr-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application and disclosing third party data to a housing applicant. There is insufficient evidence of fault causing any significant injustice from the Council’s actions.

Birmingham City Council (24 019 616)

Statement Closed after initial enquiries Other 24-Apr-2025

Summary: We will not investigate this complaint about the Council’s administration of its Accommodation Finding Service which Mr X says has been unsatisfactory for him as a private landlord using the service. There is insufficient evidence of fault which would warrant an investigation.

Bournemouth, Christchurch and Poole Council (24 019 854)

Statement Closed after initial enquiries Other 23-Apr-2025

Summary: We will not investigate this complaint about the Council’s failure to disclose information about a third party who is a tenant in a property which the complainant owns. It would be reasonable for the complainant to make a formal subject access request and if this is unsuccessful there is another body better placed to consider the matter.