Somerset Council (25 017 730)

Statement Closed after initial enquiries Other 24-Mar-2026

Summary: We cannot investigate this complaint alleging the Council has failed to stop its tenant’s dog from entering Miss X’s garden through a broken fence. The law prevents us from investigating the Council’s actions as a registered social housing provider.

London Borough of Islington (25 019 046)

Statement Closed after initial enquiries Other 24-Mar-2026

Summary: We will not investigate Mr X complaint about the Council placing a tenant in a property he owns or its relationship with the letting agent. There is no worthwhile outcome achievable by investigating.

Leeds City Council (25 019 941)

Statement Closed after initial enquiries Other 24-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her housing disrepair reports. This is because there is not enough evidence of fault and we cannot achieve the outcome requested.

Runnymede Borough Council (25 018 206)

Statement Closed after initial enquiries Other 19-Mar-2026

Summary: We will not investigate Miss X’s claim that ivy grown on Council land is damaging her property. This is because Miss X can make a claim on the Council’s insurance and, if necessary, she can take her claim to court.

London Borough of Ealing (25 023 392)

Statement Closed after initial enquiries Other 19-Mar-2026

Summary: We cannot investigate Mr X’s complaint about the Council’s handling of his issues relating to a boundary fence. This is because we cannot investigate complaints about the provision and management of social housing by a council.

London Borough of Ealing (25 021 524)

Statement Closed after initial enquiries Other 17-Mar-2026

Summary: We cannot investigate Ms X’s complaint alleging negligence by the Council as a freeholder of the building she lives in. This is because we have no remit to consider complaints from leaseholders of the Council.

Birmingham City Council (25 016 377)

Statement Closed after initial enquiries Other 17-Mar-2026

Summary: We cannot investigate Miss X’s complaint about the Council’s response to a leaking pipe in a neighbouring property. We cannot investigate complaints about the management of housing let on long leases by a housing authority.

North Northamptonshire Council (25 020 077)

Statement Closed after initial enquiries Other 12-Mar-2026

Summary: We will not investigate Mrs X’s complaint about property damage. The court is best placed to consider claims about damage to property.

Barnsley Metropolitan Borough Council (25 029 108)

Statement Closed after initial enquiries Other 12-Mar-2026

Summary: We cannot investigate Miss B’s complaint about the Council not putting right damage caused by a Council tenant. This is because we cannot investigate complaints about the management of social housing by a council in its role as a social landlord.

London Borough of Islington (25 016 837)

Statement Closed after initial enquiries Other 05-Mar-2026

Summary: We will not investigate this complaint about the Council’s failure to take responsibility for its management agent’s poor tenancy management of council housing. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner. We cannot investigate complaints about the management of social housing tenancies.