Other


Recent statements in this category are shown below:

  • Rochdale Metropolitan Borough Council (17 010 732)

    Statement Closed after initial enquiries Other 03-Nov-2017

    Summary: Mrs X complained about the Council's refusal to remove a legal covenant on her home. We should not investigate this complaint. There is a legal procedure which Mrs X must follow to apply for the removal of the covenant. She may apply for an independent RICS valuation of her home if she wants to challenge the Council's valuation.

  • Stroud District Council (16 018 848)

    Statement Not upheld Other 20-Oct-2017

    Summary: There was no fault in the way the Council dealt with a claim by Mr X's landlord on his rent deposit bond.

  • Stoke-on-Trent City Council (17 000 937)

    Statement Not upheld Other 04-Oct-2017

    Summary: The Council did not provide Mr X with a written copy of its Bond Guarantee Scheme. In the circumstances, I do not consider that was fault. Mr X let his property before the refurbishment was complete. Mr X advised the Council his tenant knew of the unfinished work, and that the work would be done soon after the start of the tenancy. It was not fault for the Council to accept that advice from Mr X.

  • London Borough of Waltham Forest (16 010 233)

    Statement Upheld Other 04-Oct-2017

    Summary: The Council accepted responsibility for repairing a wall, although it later said legal responsibility was shared between the Council and adjoining neighbours. While there was some poor communication and confusing advice, the Council was entitled to fund a lower cost repair using wooden sleepers when other residents would not contribute to the cost of a replacement brick wall.

  • Birmingham City Council (17 008 957)

    Statement Closed after initial enquiries Other 22-Sep-2017

    Summary: The Ombudsman cannot investigate Ms B's complaint about the actions of one of the Council's tenants and the Council's response to her complaint about the tenant. The Ombudsman cannot investigate complaints about the Council's management of its social housing.

  • Bath and North East Somerset Council (16 001 307)

    Statement Upheld Other 19-Sep-2017

    Summary: On completing a mine stabilisation scheme the Council commissioned the Council failed to ensure the complainant received the same Completion Pack and associated documents including the warranty it issued to all other affected households and all the documents relating to later remedial works.

  • Adur District Council (17 006 512)

    Statement Closed after initial enquiries Other 15-Sep-2017

    Summary: Miss X complained about the Council's failure to make proper arrangements following the death of her father. The Ombudsman will not investigate this complaint there is insufficient evidence of fault on the Council's part which has caused injustice to Miss X.

  • Manchester City Council (17 008 032)

    Statement Upheld Other 14-Sep-2017

    Summary: The Ombudsman will not investigate this complaint about the Council contacting the complainant in relation to a property he does not own. This is because the Council has provided a fair response and an investigation would not lead to a different outcome. There is not enough remaining injustice to warrant an investigation.

  • South Gloucestershire Council (17 007 251)

    Statement Closed after initial enquiries Other 12-Sep-2017

    Summary: The Ombudsman will not investigate this complaint about damage caused by tenants to the complainant's property. This is because there is insufficient evidence of fault by the Council.

  • Welwyn Hatfield Borough Council (17 003 274)

    Statement Closed after initial enquiries Other 12-Sep-2017

    Summary: The Ombudsman will not investigate Mr C's complaint about the Council's response to his compensation claim. This is because the complainant can seek a remedy in court.

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