Malvern Hills District Council (23 021 303)

Statement Closed after initial enquiries Other 10-Jun-2024

Summary: We will not investigate this complaint about the Council’s response to the complainant’s reports of disrepair in her Housing Association home. This is because there is insufficient evidence of fault by the Council and we cannot investigate the actions of Housing Associations.

Basildon Borough Council (24 003 015)

Statement Closed after initial enquiries Other 06-Jun-2024

Summary: We cannot investigate this complaint about the Council’s handling of construction work to one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Sandwell Metropolitan Borough Council (24 001 403)

Statement Closed after initial enquiries Other 03-Jun-2024

Summary: We cannot investigate this complaint about the Council’s maintenance of Miss X’s neighbouring properties as the law says we cannot do so.

London Borough of Lambeth (24 000 887)

Statement Closed after initial enquiries Other 02-Jun-2024

Summary: We cannot investigate this complaint about the Council’s estate parking permits scheme encouraging residents to use polluting vehicles due to the charging system. We have no jurisdiction to investigate complaints about estate and tenancy management by social housing landlords.

Wokingham Borough Council (24 000 840)

Statement Closed after initial enquiries Other 30-May-2024

Summary: We will not investigate this complaint about a review of a homelessness decision. The review decision has been withdrawn, so we cannot achieve significantly more on that. In that context, it would be disproportionate for us to consider whether the Council itself or its contractor should do the new review.

Royal Borough of Kensington & Chelsea (23 013 715)

Statement Upheld Other 30-May-2024

Summary: Ms X complains about how the Council dealt with her homelessness complaint. The Council is at fault as it delayed in considering if it owed a homelessness duty to Ms X and then did not notify her of its decision. It also did not take sufficient action to offer interim accommodation to her. As a result, Ms X has lived in unsuitable accommodation for longer than necessary. The Council has agreed to remedy Ms X’s injustice by apologising to her, making a symbolic payment of £2100, accepting the main housing duty and offering temporary accommodation to her.

Birmingham City Council (24 002 664)

Statement Closed after initial enquiries Other 29-May-2024

Summary: We cannot investigate the Council’s handling of Mrs X’s concerns about damage to her late relative’s property. This is because we cannot investigate complaints in connection with the Council’s actions as a landlord of social housing.

Nottingham City Council (24 001 857)

Statement Closed after initial enquiries Other 29-May-2024

Summary: We cannot investigate this complaint about the Council’s handling of Mrs X’s concerns about works to the adjoining Council property. This is because we cannot investigate complaints about the management of social housing by councils.

Blackpool Borough Council (23 013 589)

Statement Upheld Other 29-May-2024

Summary: Miss X complains the Council failed to properly consider her homelessness application, and failed to consider its duty to her when she was homeless. Miss X also complains the Council did not comply with homelessness legislation, which resulted in her not having support when she needed it. The Ombudsman finds fault with the Council for its consideration of Miss X’s homelessness application and delaying its acceptance of a prevention duty to her. The Council has agreed to make a financial payment and carry out service improvements.

London Borough of Lewisham (23 009 538)

Statement Closed after initial enquiries Other 28-May-2024

Summary: We will not investigate this complaint that the Council has not paid rent and incentive payments for three properties the complainant leased to the Council. This is because it is a late complaint.