Royal Borough of Kensington & Chelsea (19 014 375)

Statement Upheld Other 19-Jun-2020

Summary: The Council wrongly advertised a property as being eligible for a resident's parking permit. It has accepted fault, but for legal reasons cannot now allow the complainant to purchase a parking permit. The Council had already offered a remedy for the injustice this has caused, but has agreed with the Ombudsman's recommendations to take additional steps.

Royal Borough of Kensington & Chelsea (19 014 373)

Statement Upheld Other 19-Jun-2020

Summary: The Council wrongly advertised a property as being eligible for a resident's parking permit. It has accepted fault, but for legal reasons cannot now allow the complainant to purchase a parking permit. The Council had already offered a remedy for the injustice this has caused, but has agreed with the Ombudsman's recommendations to take additional steps.

Royal Borough of Kensington & Chelsea (19 014 377)

Statement Upheld Other 19-Jun-2020

Summary: The Council wrongly advertised a property as being eligible for a resident's parking permit. It has accepted fault, but for legal reasons cannot now allow the complainant to purchase a parking permit. The Council had already offered a remedy for the injustice this has caused, but has agreed with the Ombudsman's recommendations to take additional steps.

Royal Borough of Kensington & Chelsea (19 014 369)

Statement Upheld Other 19-Jun-2020

Summary: The Council wrongly advertised a property as being eligible for a resident's parking permit. It has accepted fault, but for legal reasons cannot now allow the complainant to purchase a parking permit. The Council had already offered a remedy for the injustice this has caused, but has agreed with the Ombudsman's recommendations to take additional steps.

Wolverhampton City Council (19 013 157)

Statement Not upheld Other 16-Jun-2020

Summary: Mr B complained about the Council's actions in responding to complaints of anti-social behaviour from his neighbour, Mr C. We cannot identify fault in the way the Council has dealt with the situation.

Herefordshire Council (19 018 715)

Statement Upheld Other 16-Mar-2020

Summary: The complaint is about the Council's involvement in the sale of some housing. The Ombudsman will not investigate the complaint because it has been resolved.

London Borough of Camden (18 013 963)

Statement Upheld Other 31-Jan-2020

Summary: The Council failed to provide information to Miss B about the type of development it will allow when she applied to buy the loft above her flat. As a result, Miss B was put to avoidable time and trouble applying to buy the loft, and the unnecessary expense of having architect's plans drawn up. The Council has agreed to make a payment to Miss B, reimburse the cost of the architect's fees and take action to prevent similar failings in future.

London Borough of Harrow (19 006 843)

Statement Upheld Other 24-Jan-2020

Summary: The Council was at fault, because it did not make the correct payments for two properties it was leasing, and the complainant was put to unnecessary time and trouble in resolving the matter. The Council has now paid the correct amounts and offered a financial remedy to reflect the complainant's time and trouble, but has agreed to increase its offer marginally upon recommendation from the Ombudsman.

Harrogate Borough Council (19 006 619)

Statement Not upheld Other 13-Jan-2020

Summary: Mr B complains about the Council's consideration of a planning application for the development of a house close to the rear boundary of his property. There was no fault in the Council's consideration.

Newcastle upon Tyne City Council (18 006 038)

Statement Not upheld Other 27-Nov-2019

Summary: Mrs X complained about poor workmanship by Council contractors making improvements to her property. She says there are still unresolved issues related to the works and the matter has caused her distress. The Council is not at fault.