London Borough of Croydon (24 006 122)

Statement Closed after initial enquiries Other 27-Mar-2025

Summary: We will not investigate this complaint about what happened during the Council’s ‘buy back’ of Miss X’s leasehold property due to a regeneration project. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has already offered a suitable financial remedy for the delays and uncertainty caused to Miss X. There is no worthwhile outcome achievable by the Ombudsman starting an investigation.

Crawley Borough Council (24 018 198)

Statement Closed after initial enquiries Other 21-Mar-2025

Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaint. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of outstanding injustice to warrant an investigation.

Gateshead Metropolitan Borough Council (24 019 415)

Statement Closed after initial enquiries Other 21-Mar-2025

Summary: We will not investigate this complaint about the Council’s failure to take action against two of its tenants for anti-social behaviour since 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner. We cannot investigate complaints about the management of social housing tenancies by their landlords.

Sandwell Metropolitan Borough Council (24 021 051)

Statement Closed after initial enquiries Other 19-Mar-2025

Summary: We cannot investigate this complaint about the Council failing to maintain a tree at one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

London Borough of Bromley (24 014 591)

Statement Closed after initial enquiries Other 17-Mar-2025

Summary: We will not investigate Ms X’s complaint about the Council’s response to her reports of antisocial behaviour from one of its tenants. The complaint is out of our jurisdiction as it relates to the Council’s actions in its role as a social landlord.

City of Bradford Metropolitan District Council (24 016 657)

Statement Closed after initial enquiries Other 17-Mar-2025

Summary: We cannot investigate this complaint about the Council’s handling of issues related to private housing disrepair and its reported failure to act after his landlord breached an Improvement Notice. This is because Mr X has pursued a remedy in court and we have no power to investigate.

Gateshead Metropolitan Borough Council (24 020 865)

Statement Closed after initial enquiries Other 05-Mar-2025

Summary: We cannot investigate Miss B’s complaint about the Council’s failure to maintain one of its properties. This is because we cannot investigate complaints about the management of social housing by councils.

London Borough of Lewisham (24 005 577)

Statement Upheld Other 05-Mar-2025

Summary: Miss X complained about the Council’s decision to stop her Housing Benefit and failure to notify her of this. Miss X said this left her with a debt of rent arrears. We find the Council at fault for not properly notifying Miss X of its decision. The Council has agreed to apologise to Miss X and make a payment to recognise the injustice caused.

London Borough of Haringey (24 015 583)

Statement Closed after initial enquiries Other 25-Feb-2025

Summary: We will not investigate this complaint about two periods of time in Ms X’s previous property when she had no heating or hot water. This is because the first period between November 2022 and April 2023 falls outside our jurisdiction due to the passage of time and because there is insufficient evidence of fault by the Council in relation to the more recent period between October and December 2023.

London Borough of Haringey (24 016 132)

Statement Closed after initial enquiries Other 25-Feb-2025

Summary: We will not investigate this complaint about the Council’s failure to refund Ms X the landlord licencing fee. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We are unlikely to find fault with the Council following its procedure.