Recent statements in this category are shown below:
Statement Closed after initial enquiries Other 08-Jun-2018
Summary: The Ombudsman cannot investigate this complaint about delays in repairing a fence which forms part of a property which is rented to Council tenants. This is because the Ombudsman cannot investigate a Council when it is acting as a landlord.
Statement Not upheld Other 01-Jun-2018
Summary: Mr B complains that the Council has not provided him with permanent accommodation after he had to move out of his home because of the Grenfell Tower fire. The Council was not at fault for the way it responded to Mr B's request for rehousing. Also, the Grenfell Recovery Taskforce is in the best position to continue to scrutinise the Council's rehousing of affected residents.
Statement Closed after initial enquiries Other 08-May-2018
Summary: The ombudsman cannot investigate Mr A's complaint about the Council's failure to respond to his complaints regarding repairs to his property. This is because the Ombudsman cannot investigate matters relating to Council housing stock.
Statement Closed after initial enquiries Other 30-Apr-2018
Summary: The Ombudsman cannot investigate Mr B's complaint about a gas pipe on the front wall of a Council house next door, because it is about the Council's actions as a social landlord, and the Council is not otherwise responsible for regulating gas safety.
Statement Closed after initial enquiries Other 26-Mar-2018
Summary: The Ombudsman cannot investigate this complaint about beeps from a fire alarm. This is because the alarm is managed by the Council when it is acting as Mr X's landlord. The Ombudsman has no power to investigate a Council when it is acting as a landlord.
Statement Upheld Other 15-Mar-2018
Summary: The Council as landlord should have taken responsibility for ensuring that certain disrepairs on a property (property Y) were carried out. To remedy fault causing Miss D injustice the Ombudsman recommended and the Council agreed to make an acknowledgement payment for distress and inconvenience caused by having to live in a property with significant outstanding disrepair. This payment takes the form of writing off Miss D's debt associated with the tenancy.
Statement Upheld Other 27-Feb-2018
Summary: The Council appropriately investigated Ms B's enforcement complaints and where there is no evidence of fault the Ombudsman will not challenge the Council's professional judgement. But the Council's communication with Ms B has been poor. It also failed to maintain a homeless hostel garden in line with its handbook. This has caused Ms B some frustration, distress and time and trouble which the Council has agreed to remedy.
Statement Closed after initial enquiries Other 20-Feb-2018
Summary: The Ombudsman cannot investigate Miss B's complaint about the way the Council dealt with her complaints about her neighbour. The Ombudsman cannot investigate complaints about the Council's management of its social housing.
Statement Not upheld Other 20-Feb-2018
Summary: I have found no evidence of fault in how the Council dealt with complaints of antisocial behaviour from a Council property.
Statement Closed after initial enquiries Other 13-Feb-2018
Summary: The Ombudsman has no jurisdiction to consider Miss X's complaint about the way the Council dealt with her mother's mutual housing exchange.