Birmingham City Council (25 008 826)

Statement Closed after initial enquiries Other 03-Nov-2025

Summary: We will not investigate this complaint from Mr X about an advisor from the Council shouting at him during a phone call. This is because we could not add to the investigation carried out by the Council or achieve a different outcome.

Newark & Sherwood District Council (25 016 470)

Statement Closed after initial enquiries Other 03-Nov-2025

Summary: We cannot investigate Mr B’s complaint about the Council damaging his property when it undertook work to the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Cornwall Council (25 005 614)

Statement Closed after initial enquiries Other 30-Oct-2025

Summary: We will not investigate Mr X’s complaint about property damage. The court is best placed to consider claims about damage to property.

Royal Borough of Kensington & Chelsea (25 007 587)

Statement Closed after initial enquiries Other 29-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council failing to provide him with appropriate housing grant support in 2022. This is because the complaint is late and there are no good reasons to investigate.

Warwickshire County Council (25 005 827)

Statement Closed after initial enquiries Other 21-Oct-2025

Summary: We will not investigate Mr X’s complaint about disrepairs to his chalet and the behaviour of a Council officer. There is not enough evidence of fault or significant injustice to warrant an investigation.

Sandwell Metropolitan Borough Council (25 006 407)

Statement Closed after initial enquiries Other 20-Oct-2025

Summary: We will not investigate this complaint about the Council’s description of a property sold under the Right to Buy scheme in 2021. The details of the sale are a private legal matter and only the courts could provide a remedy for any claim of negligence.

London Borough of Harrow (24 017 063)

Statement Upheld Other 29-Sep-2025

Summary: Miss X complained the Council failed to act on her reports about damp, mould, electrical issues and a rat infestation at the home she rented. Miss X said the matter was outstanding since January 2024, caused distress, and affected her son’s health. We found the Council was at fault for significant delay investigating Miss X’s concerns. This caused distress and uncertainty which the Council agreed to provide a symbolic financial payment for.

Leicester City Council (25 005 542)

Statement Closed after initial enquiries Other 29-Sep-2025

Summary: We will not investigate this complaint about the Council turning down Mrs X’s Right to Buy application. It was reasonable to expect Mrs X to challenge the refusal by using her specific appeal rights to go to court.

Durham County Council (25 005 378)

Statement Closed after initial enquiries Other 28-Sep-2025

Summary: We will not investigate this complaint about property damage and eligibility for a Home Improvement Loan. The complaint is late and there are no good reasons to exercise discretion to consider the late complaint.

London Borough of Lewisham (25 004 197)

Statement Closed after initial enquiries Other 21-Sep-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s processing of a Home Repairs grant application in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner.