London Borough of Southwark (24 020 047)

Statement Closed after initial enquiries Other 27-Apr-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application and disclosing third party data to a housing applicant. There is insufficient evidence of fault causing any significant injustice from the Council’s actions.

Birmingham City Council (24 019 616)

Statement Closed after initial enquiries Other 24-Apr-2025

Summary: We will not investigate this complaint about the Council’s administration of its Accommodation Finding Service which Mr X says has been unsatisfactory for him as a private landlord using the service. There is insufficient evidence of fault which would warrant an investigation.

Bournemouth, Christchurch and Poole Council (24 019 854)

Statement Closed after initial enquiries Other 23-Apr-2025

Summary: We will not investigate this complaint about the Council’s failure to disclose information about a third party who is a tenant in a property which the complainant owns. It would be reasonable for the complainant to make a formal subject access request and if this is unsuccessful there is another body better placed to consider the matter.

Welwyn Hatfield Borough Council (24 019 406)

Statement Closed after initial enquiries Other 16-Apr-2025

Summary: We cannot investigate this complaint about the Council’s handling and administration relating to a House in Multiple Occupation owned by the Complainant. This is because she has used her appeal rights to a Tribunal.

Basildon Borough Council (24 020 891)

Statement Closed after initial enquiries Other 13-Apr-2025

Summary: We cannot investigate Mr B’s complaint about the Council not re-building his wall properly after it was damaged by the Council tenant at the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Cheshire East Council (24 016 515)

Statement Closed after initial enquiries Other 02-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her reports of damp, mould and high humidity in her rented property, nor its failure to protect her from harassment by her landlord. This is because there is insufficient evidence of fault.

Hertfordshire County Council (24 018 562)

Statement Closed after initial enquiries Other 02-Apr-2025

Summary: We will not investigate Miss X’s complaint about a Council officers’ actions and the Councils decisions about her tenancy agreement. We are unlikely to find fault to warrant investigation. Further part of the complaint is late and there are no good reasons why the late complaint rule should not apply.

London Borough of Islington (24 020 585)

Statement Closed after initial enquiries Other 02-Apr-2025

Summary: We will not investigate this complaint about the Council’s handling of a breach of planning control at Mr X’s neighbouring property. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We cannot add to the Council’s investigation and the Council’s actions/omissions as a provider of social housing lie outside our jurisdiction.

London Borough of Croydon (24 006 122)

Statement Closed after initial enquiries Other 27-Mar-2025

Summary: We will not investigate this complaint about what happened during the Council’s ‘buy back’ of Miss X’s leasehold property due to a regeneration project. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has already offered a suitable financial remedy for the delays and uncertainty caused to Miss X. There is no worthwhile outcome achievable by the Ombudsman starting an investigation.

Crawley Borough Council (24 018 198)

Statement Closed after initial enquiries Other 21-Mar-2025

Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaint. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of outstanding injustice to warrant an investigation.