Welwyn Hatfield Borough Council (24 019 406)

Statement Closed after initial enquiries Other 16-Apr-2025

Summary: We cannot investigate this complaint about the Council’s handling and administration relating to a House in Multiple Occupation owned by the Complainant. This is because she has used her appeal rights to a Tribunal.

Basildon Borough Council (24 020 891)

Statement Closed after initial enquiries Other 13-Apr-2025

Summary: We cannot investigate Mr B’s complaint about the Council not re-building his wall properly after it was damaged by the Council tenant at the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Cheshire East Council (24 016 515)

Statement Closed after initial enquiries Other 02-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her reports of damp, mould and high humidity in her rented property, nor its failure to protect her from harassment by her landlord. This is because there is insufficient evidence of fault.

Hertfordshire County Council (24 018 562)

Statement Closed after initial enquiries Other 02-Apr-2025

Summary: We will not investigate Miss X’s complaint about a Council officers’ actions and the Councils decisions about her tenancy agreement. We are unlikely to find fault to warrant investigation. Further part of the complaint is late and there are no good reasons why the late complaint rule should not apply.

London Borough of Islington (24 020 585)

Statement Closed after initial enquiries Other 02-Apr-2025

Summary: We will not investigate this complaint about the Council’s handling of a breach of planning control at Mr X’s neighbouring property. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We cannot add to the Council’s investigation and the Council’s actions/omissions as a provider of social housing lie outside our jurisdiction.

London Borough of Croydon (24 006 122)

Statement Closed after initial enquiries Other 27-Mar-2025

Summary: We will not investigate this complaint about what happened during the Council’s ‘buy back’ of Miss X’s leasehold property due to a regeneration project. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. The Council has already offered a suitable financial remedy for the delays and uncertainty caused to Miss X. There is no worthwhile outcome achievable by the Ombudsman starting an investigation.

Crawley Borough Council (24 018 198)

Statement Closed after initial enquiries Other 21-Mar-2025

Summary: We will not investigate this complaint about the Council’s response to Mr X’s complaint. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of outstanding injustice to warrant an investigation.

Gateshead Metropolitan Borough Council (24 019 415)

Statement Closed after initial enquiries Other 21-Mar-2025

Summary: We will not investigate this complaint about the Council’s failure to take action against two of its tenants for anti-social behaviour since 2022. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner. We cannot investigate complaints about the management of social housing tenancies by their landlords.

Sandwell Metropolitan Borough Council (24 021 051)

Statement Closed after initial enquiries Other 19-Mar-2025

Summary: We cannot investigate this complaint about the Council failing to maintain a tree at one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

London Borough of Bromley (24 014 591)

Statement Closed after initial enquiries Other 17-Mar-2025

Summary: We will not investigate Ms X’s complaint about the Council’s response to her reports of antisocial behaviour from one of its tenants. The complaint is out of our jurisdiction as it relates to the Council’s actions in its role as a social landlord.