Derby City Council (26 016 692)

Statement Closed after initial enquiries Other 22-Sep-2026

Summary: We will not investigate this complaint about the Council’s refusal to erect fencing on an open residential boundary line. There is no worthwhile outcome achievable by our investigation. Additionally, it is not a good use of public resources to investigate complaints about complaint procedures if we decide not to deal with the substantive issue.

London Borough of Havering (26 015 237)

Statement Closed after initial enquiries Other 21-Sep-2026

Summary: We will not investigate this complaint about the Council’s liability for damaging Mr X’s property. Mr X has an alternative legal remedy to pursue a claim for damages through the courts. Only the courts can decide the Council is liable for damages therefore it is reasonable to expect Mr X to use their legal remedy.

London Borough of Islington (26 015 874)

Statement Closed after initial enquiries Other 16-Sep-2026

Summary: We will not investigate this complaint about the conduct of a Council officer in 2022. This is because the complaint is late and there are no good reasons to investigate now.

Hertsmere Borough Council (25 023 563)

Statement Closed after initial enquiries Other 14-Sep-2026

Summary: We will not investigate Miss Y’s complaint about the Council’s handling of her housing case because there is insufficient evidence of fault to justify our involvement and further investigation would not lead to a different outcome.

Cheltenham Borough Council (25 025 847)

Statement Closed after initial enquiries Other 10-Sep-2026

Summary: We cannot investigate Mr X's complaint because it concerns the Council's actions in relation to an individual employee and actions taken by, or on behalf of, the Council in its capacity as a registered social landlord. These matters are outside our jurisdiction.

Stevenage Borough Council (25 028 081)

Statement Closed after initial enquiries Other 10-Sep-2026

Summary: We will not investigate Mr and Ms X’s complaint about how the Council dealt with Ms X’s garage tenancy. The complaint is late and Mr X has already been to court about the matter.

Newcastle upon Tyne City Council (25 028 527)

Statement Closed after initial enquiries Other 08-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to compensate him for fence repairs. There is not enough evidence the Council caused damage to his fence.

London Borough of Hillingdon (26 007 381)

Statement Upheld Other 08-Sep-2026

Summary: We will not investigate this complaint about the Council’s valuation of Ms X’s discount market sale property as the Council is to investigate the complaint now.

Reading Borough Council (26 014 769)

Statement Closed after initial enquiries Other 08-Sep-2026

Summary: We will not investigate this complaint about property damage. This is because it is reasonable to expect the complainant to go to court.

Sheffield City Council (25 026 079)

Statement Closed after initial enquiries Other 01-Sep-2026

Summary: We will not investigate Miss X’s complaint about a subject access request and the complaints process in connection with a dispute over her service charge bill. This is because the Information Commissioner is better placed to deal with the requests for information and data protection matters. And we do not investigate complaints about the complaints process when we are not investigating the underlying complaint due to lack of injustice.