London Borough of Hounslow (25 011 253)

Statement Closed after initial enquiries Other 09-Jan-2026

Summary: We will not investigate this complaint about a covenant inserted into a property title linked to a right to buy sale as there is insufficient evidence of fault causing injustice to the complainant.

Westminster City Council (25 020 811)

Statement Closed after initial enquiries Other 09-Jan-2026

Summary: We will not investigate this complaint about the Council’s refusal to buy back Ms X’s leasehold property under its buy-back scheme. This was a private sale matter and there is insufficient evidence of fault which would warrant an investigation.

Sheffield City Council (25 004 908)

Statement Closed after initial enquiries Other 09-Jan-2026

Summary: We cannot investigate this complaint about the Council’s failure to maintain a hedge. The law says we cannot investigate the actions of a social housing landlord in the management of its estates and tenants.

London Borough of Southwark (25 011 536)

Statement Closed after initial enquiries Other 08-Jan-2026

Summary: We will not investigate this complaint that the Council gave no notice of a cancelled meeting as the injustice arising from this is not sufficient to justify our further involvement.

London Borough of Waltham Forest (25 003 700)

Statement Upheld Other 06-Jan-2026

Summary: We will have upheld Mr X’s complaint about an affordable rent incentive. The Council have agreed to resolve the complaint by offering a suitable remedy.

Royal Borough of Kensington & Chelsea (25 003 671)

Statement Closed after initial enquiries Other 17-Dec-2025

Summary: We will not investigate Ms X’s complaint about the Council’s support of her housing matters. The Council accepted some fault, for which it has apologised, and further investigation is not likely to lead to a different outcome. In respect to two outstanding issues, there is insufficient injustice to justify our involvement.

Westminster City Council (25 010 670)

Statement Closed after initial enquiries Other 17-Dec-2025

Summary: We will not investigate this complaint about the Council’s failure to prevent dampness spreading through a party wall with one of its properties. This is a civil matter and it is reasonable for the complainant to take the matter to the courts or the Housing Ombudsman if the Council is their freeholder.

London Borough of Croydon (25 020 644)

Statement Closed after initial enquiries Other 17-Dec-2025

Summary: We cannot investigate Mr B’s complaint about a boundary matter relating to the adjoining Council-owned property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

London Borough of Bromley (25 017 809)

Statement Closed after initial enquiries Other 16-Dec-2025

Summary: We will not investigate this complaint about damage caused to Mrs X’s property as it is unlikely we will find Council fault led to the injustice Mrs X claims plus damage claims can only, ultimately be determined in court.

West Northamptonshire Council (25 009 880)

Statement Closed after initial enquiries Other 09-Dec-2025

Summary: We will not exercise discretion to investigate this complaint about the Council charging a landlord for improvement works identified in 2024. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.