Recent statements in this category are shown below:
Statement Upheld Council house repairs 05-Sep-2017
Summary: Ms Z complains that the Council moved her into accommodation knowing that there were problems with the water supply. She further complains that the Council failed to remedy these problems. Though the Council was not at fault for moving her into the property, nor for its efforts to remedy the problem, it was at fault for leaving her with an inadequate water supply for a year and a half and for a failure to inform her of her right for a review of the suitability of the accommodation.
Statement Not upheld Council house repairs 27-Jul-2015
Summary: Mr J and Mr K complained about the management of and charge for temporary accommodation provided by the Council. They also said they were being harassed by staff. There is no evidence of fault.
Statement Upheld Council house repairs 23-Jun-2015
Summary: The Council is at fault for failing to consider Ms X's change in medical circumstances and for not properly explaining her right to ask for a review of its decision. The Council has apologised to Ms X and agrees to reconsider her housing transfer application and review its procedures to remedy her injustice.
Statement Not upheld Council house repairs 27-Nov-2014
Summary: The Council exercised its health and safety inspection powers without fault resulting in a schedule of works and re-housing for the tenant.