London Borough of Lambeth (24 019 622)

Statement Closed after initial enquiries Allocations 13-May-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Ealing (24 020 281)

Statement Closed after initial enquiries Allocations 13-May-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing transfer application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Newham (24 019 553)

Statement Upheld Allocations 12-May-2025

Summary: We will not investigate this complaint about the Council’s Housing Service. The Council has already upheld the complaint and offered an appropriate remedy. Further investigation by us would not lead to a different outcome.

Royal Borough of Greenwich (24 021 400)

Statement Upheld Allocations 12-May-2025

Summary: We will not investigate this complaint about some lost documents. This is because the Council provided a satisfactory response and there is not enough remaining injustice to require an investigation. In addition, the complainant could complain to the Information Commissioner.

London Borough of Lambeth (24 015 017)

Statement Upheld Allocations 11-May-2025

Summary: Ms X complained that the Council was at fault in the way it dealt with her housing register application and awarded her medical priority banding causing distress and uncertainty. We have found no evidence of fault in the way the Council considered awarding Ms X medical banding. But it delayed carrying out a review of the medical assessment causing distress and uncertainty to Ms X, so we have recommended a suitable remedy for the injustice caused.

London Borough of Newham (24 018 988)

Statement Closed after initial enquiries Allocations 11-May-2025

Summary: We will not investigate this complaint about the Council changing temporary accommodation locations for a homeless applicant over the past 7 years. There is insufficient evidence of fault which would warrant an investigation.

South Gloucestershire Council (24 019 136)

Statement Closed after initial enquiries Allocations 11-May-2025

Summary: We will not investigate Mr X’s complaint about how the Council handled his housing application. This is because the Council has apologised for any faults identified and taken corrective action. further investigation would not lead to a different outcome.

Birmingham City Council (24 022 420)

Statement Closed after initial enquiries Allocations 11-May-2025

Summary: We will not investigate this complaint about unsuccessful housing applications because there is insufficient evidence of fault by the Council.

Birmingham City Council (24 022 432)

Statement Closed after initial enquiries Allocations 11-May-2025

Summary: We will not investigate this complaint about unsuccessful housing applications. This is because there is insufficient evidence of fault by the Council.

Brighton & Hove City Council (24 018 689)

Statement Upheld Allocations 08-May-2025

Summary: We will not investigate Mr X’s complaint about the Council not considering all relevant information when it completed its review of his housing register priority band. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.