Allocations

Welwyn Hatfield Borough Council (19 010 065)

Statement Upheld Allocations 29-Jun-2020

Summary: Mrs X complained the Council provided incorrect advice about extending her home. This caused a delay in Mrs X applying to be placed on the housing needs register. There was fault causing injustice when the Council failed to give proper advice, and its service fell below expected standards.

London Borough of Bromley (19 007 442)

Statement Upheld Allocations 19-Jun-2020

Summary: Mrs C complains on behalf of her son about how the Council dealt with his application for housing. The Ombudsman finds no fault by the Council in respect of this substantive issue. There was however fault in that the Council advised Mr D of a timescale for review but did not keep to it, leading to some uncertainty for which an apology has been agreed.

Royal Borough of Greenwich (19 014 033)

Statement Not upheld Allocations 19-Jun-2020

Summary: Mr B complains about how the Council dealt with his priority for rehousing. The Ombudsman finds there was no fault by the Council in its allocations policy or the way it was applied in Mr B's case.

Royal Borough of Kensington & Chelsea (19 010 567)

Statement Upheld Allocations 19-Jun-2020

Summary: The Council wrongly advertised a property as being eligible for a resident's parking permit. It has accepted fault, but for legal reasons cannot now allow the complainants to purchase a parking permit. The Council had already offered a remedy for the injustice this has caused, but has agreed with the Ombudsman's recommendations to take additional steps.

Royal Borough of Greenwich (19 013 699)

Statement Upheld Allocations 19-Jun-2020

Summary: Mr D complains that the Council has not dealt with his application for housing properly. The Council did not consider all the evidence provided by Mr D during his appeal. The Council has apologised to Mr D and said it will review Mr D's medical priority. The Council has also agreed to reopen Mr D's housing application.

London Borough of Lambeth (18 019 362)

Statement Upheld Allocations 17-Jun-2020

Summary: Miss B complains the Council did not deal properly with her housing needs. The Council is at fault because it has not considered all Miss B's medical evidence and did not deal with her complaints properly. Miss B remains uncertain whether her housing priority is correct and has not had her complaints dealt with. The Council has agreed to apologise to Miss B, pay Miss B £300 for her time and trouble, to reassess Miss B's medical needs with reference to all evidence available, ensure all evidence is taken into account when completing medical assessments and issue guidance to staff about complaints.

Leicester City Council (19 008 495)

Statement Not upheld Allocations 15-Jun-2020

Summary: Mr F complains the Council incorrectly assessed his housing need. The Ombudsman has not found any evidence of fault. He has completed the investigation and not upheld the complaint.

London Borough of Camden (19 008 189)

Statement Upheld Allocations 02-Jun-2020

Summary: There was fault by the Council as it failed to recognise a vulnerable young care leaver had significant mental health issues until late in the housing application process when several reviews had already been carried out. Mr B had a home for most of this time, but a payment of £850 remedies the injustice when he was without suitable housing for 3 months and his time and trouble in pursing the complaint.

Kingston Upon Hull City Council (19 011 246)

Statement Upheld Allocations 28-May-2020

Summary: Mr B complains about the time taken by the Council to provide suitable accommodation for his family after he and his wife became foster carers for their grandchildren, some with special needs. The Ombudsman finds there was fault by the Council in this matter causing injustice to the family, for which a remedy has been agreed.

Charnwood Borough Council (19 005 130)

Statement Not upheld Allocations 07-Apr-2020

Summary: Ms X complains about the condition a property she moved into as it was not clean and not all rubbish had been removed. She also complains she was without a gas supply for three days. The Council did return and carry out further cleaning and to remove items but this was minimal and did not make the property uninhabitable. The gas supply was not connected on the day Ms X moved in because she did not phone to arrange connection in normal working hours.