Rugby Borough Council (24 010 394)

Statement Upheld Allocations 22-Apr-2025

Summary: Miss D says the Council has not been fair in the way it calculated her family’s income in its housing allocations assessment. Miss D’s partner is self-employed with a variable income. But in its calculation of their income, the Council made no allowances for holidays, sickness of other seasonal variations. We uphold the complaint. The Council has agreed to our recommendations of a remedy for the uncertainty this led to.

Exeter City Council (24 012 555)

Statement Closed after initial enquiries Allocations 22-Apr-2025

Summary: We will not investigate Ms X’s complaint about her housing register priority banding. There is insufficient evidence of fault to warrant an investigation.

Canterbury City Council (24 013 391)

Statement Closed after initial enquiries Allocations 22-Apr-2025

Summary: We will not investigate Ms X’s complaint about the priority the Council awarded on its housing register and the effective date for that priority. This is because there is insufficient evidence of fault to justify our involvement.

London Borough of Haringey (24 014 544)

Statement Upheld Allocations 22-Apr-2025

Summary: We will not investigate Mrs X’s complaint about the start date of her housing register application. This is because this complaint is late and there is no good reason why Mrs X could not have come to us sooner. We have upheld Mrs X’s complaint about her priority banding. The Council failed to clearly inform Mrs X it would not reassess her priority banding in response to the additional medical documents she submitted. The Council has agreed to apologise to Mrs X for this lack of communication.

London Borough of Wandsworth (24 018 612)

Statement Upheld Allocations 22-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of an application for an Out of Borough payment. This is because the Council has already offered a payment to remedy the injustice caused and further investigation would not lead to a different outcome.

London Borough of Wandsworth (24 018 912)

Statement Closed after initial enquiries Allocations 22-Apr-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application’s priority for vacancies under the allocation scheme. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Hammersmith & Fulham (24 020 384)

Statement Closed after initial enquiries Allocations 22-Apr-2025

Summary: We will not investigate Mr X’s complaint about a housing scheme application. There is not enough evidence of fault by the Council to warrant investigation.

London Borough of Brent (24 019 052)

Statement Closed after initial enquiries Allocations 21-Apr-2025

Summary: We will not investigate this complaint about a Council housing register application. The complaint is late and there are no good reasons to exercise discretion to consider the late complaint. Nor is there evidence of material fault in how the organisation made its decision, so we could not question the outcome.

West Lancashire Borough Council (24 020 095)

Statement Closed after initial enquiries Allocations 21-Apr-2025

Summary: We will not investigate this complaint about the complainant’s priority on the housing register. This is because there is insufficient evidence of fault by the Council.

Norwich City Council (24 021 957)

Statement Closed after initial enquiries Allocations 21-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to increase priority banding on his housing application. There is not enough evidence of fault to justify investigating.