Allocations


Recent statements in this category are shown below:

  • Kingston upon Hull City Council (17 004 172)

    Statement Closed after initial enquiries Allocations 13-Nov-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's decision to register the complainants for a ground floor flat but not a house. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Wandsworth (17 011 558)

    Statement Closed after initial enquiries Allocations 13-Nov-2017

    Summary: The Ombudsman will not investigate this complaint about the medical points awarded by the Council for the housing register. This is because there is insufficient evidence of fault by the Council.

  • Wakefield City Council (17 006 252)

    Statement Not upheld Allocations 09-Nov-2017

    Summary: We have discontinued this complaint about a failure to provide an adapted property. A Housing Association has now allocated the complainant a suitable property. He is happy with that and wants to withdraw his complaint.

  • Shepway District Council (17 005 807)

    Statement Not upheld Allocations 08-Nov-2017

    Summary: Ms X says East Kent Housing Association ignored the Council's policy relating to the allocation of sheltered accommodation to over 50s when it offered her present home to her in 2015. The Council did not investigate Ms X's complaint because the matter had already been considered by the housing association and the Housing Ombudsman. There was no fault by the Council.

  • London Borough of Enfield (17 005 254)

    Statement Upheld Allocations 07-Nov-2017

    Summary: The Council failed to provide Mrs X and her family with accommodation for three months when she made a homelessness application due to fear of violence. The Council has already offered £1,300 as a remedy for this. The Council delayed dealing with Mrs X's complaints. It has already offered £200 as a remedy for this. The Council made many mistakes dealing with Mrs X's homelessness and housing applications. This did not mean it was wrong to provide Mrs X with interim and temporary accommodation in the private sector. It also did not disadvantage Mrs X's prospects for permanent social housing. It did mean the Council caused her distress and led her to believe the Council was discriminatory against her. The Council will apologise for this.

  • London Borough of Havering (16 017 528)

    Statement Closed after initial enquiries Allocations 07-Nov-2017

    Summary: The Ombudsman will not investigate Mr X's complaint about his removal from the Council's housing register. This is because there is no evidence of fault in the Council's decision and it is unlikely further investigation would find any.

  • Eastleigh Borough Council (17 011 060)

    Statement Closed after initial enquiries Allocations 07-Nov-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's decision not to place the complainant in band two on the housing register. This is because there is insufficient evidence of fault by the Council.

  • London Borough of Havering (17 011 082)

    Statement Closed after initial enquiries Allocations 06-Nov-2017

    Summary: The Ombudsman will not investigate this complaint about the Council's decision to remove the complainant from the housing register. This is because there is insufficient evidence of fault by the Council.

  • Birmingham City Council (17 010 900)

    Statement Closed after initial enquiries Allocations 03-Nov-2017

    Summary: we cannot investigate this complaint about what happened when the Council moved Ms X to another council property. This is because we have no jurisdiction to consider the housing management issues complained of.

  • London Borough of Southwark (17 000 414)

    Statement Not upheld Allocations 03-Nov-2017

    Summary: The complainant complains about issues around her move to a new flat. I cannot look at the reason for the delay, as these are outside the Ombudsman's jurisdiction. But I have found no fault in the Council's consideration of Discretionary Housing Payment claims.

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