London Borough of Islington (25 014 603)

Statement Upheld Allocations 13-Jan-2026

Summary: Ms C complained about the Council’s handling of her family’s housing situation since Spring 2024 when it found their accommodation impacted the health and wellbeing of the family. We found no fault by the Council in how it considered and applied its allocation scheme. It offered a symbolic payment to Ms C as part of its complaints process for its inability to attend a meeting and an omission in its complaint’s response. This was an appropriate remedy to acknowledge the inconvenience this cause her.

Somerset Council (25 009 722)

Statement Closed after initial enquiries Allocations 13-Jan-2026

Summary: We will not investigate Ms X’s complaint that the Council failed to meet is Equality Act duties in its assessment of her housing application and delayed accepting her need for an additional bedroom. There is not enough evidence of fault to warrant an investigation.

Manchester City Council (25 010 928)

Statement Closed after initial enquiries Allocations 13-Jan-2026

Summary: We will not investigate Mr X’s complaint about how the Council handled his application to join the housing register and reviewed his banding. This is because the complaint is late and there is no good reason to investigate now.

Stevenage Borough Council (25 001 485)

Statement Upheld Allocations 13-Jan-2026

Summary: Mrs X complained the Council failed to take sufficient action to provide accommodation that meets the needs of her family. The Council failed to take timely action once it was determined that her current property could not be adapted to meet her needs meaning Mrs X has been living in accommodation without proper washing and sleeping facilities impacting on her mental and physical health. As well as exploring all possibilities to find alternative accommodation the Council will make Mrs X a symbolic payment.

Spelthorne Borough Council (25 005 000)

Statement Closed after initial enquiries Allocations 13-Jan-2026

Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s application for housing as it is unlikely we will find fault by the Council.

London Borough of Enfield (25 010 021)

Statement Closed after initial enquiries Allocations 12-Jan-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application and the suitability of temporary accommodation. There is insufficient evidence of fault which would warrant an investigation. The complainant has already requested a review of suitability of her current accommodation.

Sheffield City Council (25 010 615)

Statement Closed after initial enquiries Allocations 12-Jan-2026

Summary: We will not investigate this complaint about the Council refusing to backdate Mr X’s housing application. This is because there is not enough evidence of fault by the Council to warrant our involvement.

South Derbyshire District Council (25 010 801)

Statement Closed after initial enquiries Allocations 12-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision that Miss X does not qualify for the housing register. There is insufficient evidence of fault in how the Council made its decision to justify an investigation. We will not investigate Miss X’s complaint about the Council not properly considering her first review request as the Council offered a proportionate remedy.

Dudley Metropolitan Borough Council (24 021 795)

Statement Not upheld Allocations 12-Jan-2026

Summary: The Council considered all the information available to it and awarded Mr X a housing priority in line with its allocations policy. The Council was not at fault.

West Northamptonshire Council (25 002 269)

Statement Upheld Allocations 12-Jan-2026

Summary: Miss X complained how the Council handled her housing application. She says it failed to take proper account of her partner’s medical information and his circumstances. We find the Council was at fault for its failure to ask Miss X for clarification when it received contradictory information about the gender of her children. This caused Miss X frustration and upset. The Council apologised to Miss X, activated her housing application and backdated her registration date. This is sufficient to remedy her injustice. We do not recommend anything further.