London Borough of Richmond upon Thames (25 011 800)

Statement Closed after initial enquiries Allocations 16-Feb-2026

Summary: We will not investigate this complaint about the suitability of Mr X’s accommodation as it is late and there are no good reasons to consider it now.

London Borough of Southwark (25 015 163)

Statement Upheld Allocations 16-Feb-2026

Summary: We will not investigate this complaint about delays in the Council’s medical assessment for a housing application. The Council agreed to providing a proportionate remedy for the injustice caused and to complete the next stage of the housings process. There are no wider public interest issues to justify investigating.

London Borough of Tower Hamlets (24 017 946)

Statement Upheld Allocations 13-Feb-2026

Summary: Miss X lodged a Judicial Review against the Council on the same issues so her complaint about temporary accommodation is out of jurisdiction and we cannot investigate.

Swindon Borough Council (25 004 428)

Statement Upheld Allocations 13-Feb-2026

Summary: Miss X complained the Council failed to acknowledge her complaint about the suitability of her accommodation. We find the Council at fault for a delay in completing its assessment of Miss X’s medical needs. The delay caused Miss X uncertainty and frustration, however the assessment result was backdated which remedied the injustice caused by the delay.

London Borough of Haringey (25 004 519)

Statement Not upheld Allocations 13-Feb-2026

Summary: Miss X complained how the Council handled her housing. She says the Council moved her to unsuitable temporary accommodation and it overlooked her for a direct let. She also complained about the Council’s lack of support, that an officer was rude to her in a meeting and about the Council’s bidding process. We have not investigated Miss X’s complaints about her unsuitable temporary accommodation and the direct let. Miss X had appeal rights to county court if she was unhappy with the Council’s decision on her suitability review request and it was reasonable for her to use this appeal right. We have also previously investigated Miss X’s complaint about the direct let and we will not reinvestigate it. We do not find fault on the other matters Miss X has complained about.

London Borough of Southwark (25 001 673)

Statement Upheld Allocations 12-Feb-2026

Summary: We will not investigate this complaint about how the Council considered Mr X’s medical priority and number of bedrooms he required. There is insufficient evidence of fault to justify to an investigation. The Council apologised to Mr X for the delay in dealing with his review request which is a proportionate remedy.

Woking Borough Council (25 003 557)

Statement Upheld Allocations 12-Feb-2026

Summary: We will not investigate this complaint about the Council’s failure to offer suitable alternative accommodation or its delays in assessing Mrs X’s housing register application. The Council has upheld part of the complaint and apologised to Mrs X for the delays. Further investigation by us would not be proportionate. There is not enough evidence of fault to justify investigating other parts of the complaint.

Eastleigh Borough Council (25 014 284)

Statement Closed after initial enquiries Allocations 12-Feb-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision that she does not qualify to join its housing register. There is not enough evidence of fault to justify us investigating.

London Borough of Haringey (25 000 280)

Statement Upheld Allocations 11-Feb-2026

Summary: Mrs X complained about the Council’s handling of matters relating to the temporary accommodation it housed her in. She said the condition of the property affected her health and medical needs and the Council did not make a proper decision when she requested additional medical priority. We found the Council at fault for poor communication, delays with her review request and complaint, and failure to carry out any suitability reviews. This caused Mrs X frustration, distress and uncertainty. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice.

Thurrock Council (25 012 157)

Statement Closed after initial enquiries Allocations 11-Feb-2026

Summary: We will not investigate the complaint about Ms X’s priority on the Council’s housing register because there is insufficient evidence of fault in its decision-making to justify our involvement. We will not investigate a complaint about whether her current property was suitable, when offered, because it was reasonable for Ms X to have exercised her rights of review and appeal when the offer was made and the homelessness duty ended.