Allocations


Recent statements in this category are shown below:

  • Royal Borough of Kensington & Chelsea (23 007 237)

    Statement Upheld Allocations 30-Jan-2024

    Summary: Miss X complained the Council failed to rectify a mould issue in her temporary accommodation. Miss X says this is impacting her and her son’s health and has caused damage to their belongings. We found the Council at fault for delays in responding to Miss X and for not addressing her claim of damaged belongings. The Council agreed to apologise to Miss X, make a payment to recognise the uncertainty caused, decide on what steps it will take next, and respond to Miss X’s claim of damaged belongings.

  • Knowsley Metropolitan Borough Council (22 016 532)

    Statement Not upheld Allocations 29-Jan-2024

    Summary: Miss X complained the Council did not award her the correct priority banding on its housing register and it did not properly consider her circumstances when she moved to temporary accommodation as her property was in disrepair. We do not find fault with the Council’s handling of her case or how it made its decisions according to its allocations policy.

  • Buckinghamshire Council (23 014 137)

    Statement Closed after initial enquiries Allocations 29-Jan-2024

    Summary: We will not investigate this complaint about decisions the Council made about the complainant’s housing application. This is because there is insufficient evidence of fault by the Council and there were review rights the complainant could have used.

  • London Borough of Camden (23 011 050)

    Statement Closed after initial enquiries Allocations 26-Jan-2024

    Summary: We will not investigate Mrs X’s complaint about delay in the Council providing her with a direct offer of a property despite agreeing to do this following a Housing Ombudsman’s decision. She also complains the offers made were unsuitable and the compensation awarded was inadequate. This is because there is another body better placed to consider the complaint.

  • Birmingham City Council (23 009 151)

    Statement Upheld Allocations 26-Jan-2024

    Summary: The Council significantly delayed reviewing its decision that Miss B did not qualify to join the housing register. The Council has since decided that Miss B does qualify, and it has backdated her registration date to make up for the delay. Following our recommendation, the Council has agreed to backdate this date further and to make a payment to Miss B to acknowledge her frustration.

  • London Borough of Havering (22 008 969)

    Statement Not upheld Allocations 25-Jan-2024

    Summary: Ms D complains the Council failed to assess her housing review in line with procedures. We have not found evidence of fault by the Council and have completed the investigation and not upheld the complaint.

  • London Borough of Camden (23 002 348)

    Statement Not upheld Allocations 25-Jan-2024

    Summary: Mr D complained how the Council handled his housing application to move from a property with serious disrepair issues. We do not find the Council was at fault.

  • London Borough of Harrow (23 014 006)

    Statement Closed after initial enquiries Allocations 25-Jan-2024

    Summary: We will not investigate this complaint about Mrs X’s housing application. We have already decided part of the complaint. Some of the complaint about the Council rejecting Mrs X’s bids is late without good reason to investigate it now. We would be unlikely to find fault with: the Council’s rejection of more recent bids; its assessment of the types of property suited to the household’s mobility needs; or the amount of waiting time priority Mrs X’s application has.

  • Broxtowe Borough Council (23 005 103)

    Statement Upheld Allocations 25-Jan-2024

    Summary: there was fault in the way the Council carried out its homelessness duties to Miss X and informed her about offers of accommodation. This caused her some uncertainty and frustration. The Council has agreed to apologise and make a payment to Mrs X. It also agreed to make the service improvements we recommended.

  • Royal Borough of Greenwich (23 006 829)

    Statement Upheld Allocations 24-Jan-2024

    Summary: Mrs C complained about the Council's decision she was not eligible to bid for a two-bedroom property and its housing support when she contacted it about being homeless. Mrs C says she has had to sofa surf with her husband and they are not always able to stay together which is stressful and harmful to her health. We have found fault by the Council but consider the agreed action of an apology and improved record keeping in addition to a symbolic payment it had offered provides a suitable remedy.

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