Allocations


Recent statements in this category are shown below:

  • Brighton & Hove City Council (23 016 119)

    Statement Closed after initial enquiries Allocations 27-Feb-2024

    Summary: We will not investigate Mr X’s complaint about the Council removing him from its housing register. This is because there is insufficient evidence of fault in the way it made its decision.

  • London Borough of Lambeth (23 014 597)

    Statement Closed after initial enquiries Allocations 27-Feb-2024

    Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application and offer of housing. There is insufficient evidence of fault which would warrant an investigation.

  • Southampton City Council (23 006 826)

    Statement Upheld Allocations 27-Feb-2024

    Summary: Ms B complained about how the Council dealt with her move to another property and then the disrepair and noise and anti-social behaviour from neighbours at the new property. She considered that as a result she was living somewhere she didn’t want to live, that the property was in a state of disrepair and she suffered disturbance from the neighbours. There was fault by the Council. It will apologise to Ms B and make a symbolic payment to her.

  • Manchester City Council (23 015 711)

    Statement Closed after initial enquiries Allocations 27-Feb-2024

    Summary: We will not investigate this complaint about the suitability of temporary accommodation provided by the Council. It is reasonable for Miss X to ask the Council to carry out a statutory review of her application and to appeal to the courts if she is dissatisfied with the outcome.

  • London Borough of Redbridge (23 009 468)

    Statement Upheld Allocations 26-Feb-2024

    Summary: The Council was at fault, because a communication error meant a delay in confirming the complainant’s family’s housing allocation band, which in turn meant they missed out on their preferred property. The Council has agreed to offer the complainant a financial remedy, and also to consider whether they should be allowed to rejoin the housing register. The Council was also at fault because it did not address some points of Mrs C’s complaint, but this did not cause an injustice. We have therefore completed our investigation.

  • Colchester City Council (23 012 858)

    Statement Closed after initial enquiries Allocations 26-Feb-2024

    Summary: We will not investigate this complaint about the Council’s alleged failure to place Miss X in the correct housing band for her needs. This is because an investigation would be unlikely to find fault with the Council’s actions.

  • London Borough of Southwark (23 013 473)

    Statement Closed after initial enquiries Allocations 26-Feb-2024

    Summary: We will not investigate this complaint about the Council’s failure to keep Mr X informed about when a property he had bid on successfully would be available to move in. there is insufficient evidence of any significant injustice which would warrant an investigation.

  • London Borough of Hounslow (23 001 983)

    Statement Closed after initial enquiries Allocations 26-Feb-2024

    Summary: Mr X complains the Council delayed processing his housing application, failed to communicate effectively, and discriminated against him. We have ended our investigation of Mr X’s complaint. Mr X sought an alternative remedy via the courts. The Ombudsman has no jurisdiction to investigate when somebody has started court proceedings about the same matters. We cannot therefore investigate Mr X’s substantive complaint.

  • Charnwood Borough Council (23 013 347)

    Statement Upheld Allocations 23-Feb-2024

    Summary: We will not investigate Mr X’s complaint about the Council’s decision to reject his application to join the housing register. This is because the Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

  • Brighton & Hove City Council (23 015 894)

    Statement Closed after initial enquiries Allocations 22-Feb-2024

    Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

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