London Borough of Southwark (21 007 803)
Statement Upheld Allocations 23-May-2022
Summary: The Council was at fault for putting Ms X into the wrong band on its housing register when she first applied. The Council was also at fault for delaying in updating her housing register application. As a result, Ms X has been bidding for properties whilst being in the wrong band and had to wait longer for the Council to update her priority on its housing register. The Council has agreed to remedy the injustice caused.
Westminster City Council (21 015 646)
Statement Not upheld Allocations 17-May-2022
Summary: Mr X complained about the way the Council assessed his mobility and bedroom needs for a Housing Register application and about the suitability of his temporary accommodation. There was no fault in the assessment of his needs for the Housing Register application. It would have been reasonable for Mr X to have used his right of appeal to the court to challenge the review decision that his temporary accommodation is suitable for his needs.
London Borough of Camden (21 015 363)
Statement Upheld Allocations 16-May-2022
Summary: Ms X complained the Council delayed reviewing her housing priority after she submitted new medical information in February 2021. She says the delay caused distress and meant she missed out on properties. The Council was at fault. It has accepted it took too long to review the information and apologised to Ms X for this. It will now pay her £200 in recognition of the distress and uncertainty caused.
Southampton City Council (21 008 538)
Statement Not upheld Allocations 15-May-2022
Summary: Mrs X complained the Council did not give her application to be re-housed the correct priority. Mrs X says she has an urgent medical need to move home. There is no evidence of fault in how the Council arrived at its decision.
London Borough of Lambeth (21 011 698)
Statement Upheld Allocations 15-May-2022
Summary: Mr X complained the Council delayed moving him and his family from unsuitable temporary accommodation. He says the Council's actions have caused avoidable stress and have had a negative impact on his family's mental health. We found fault in the Council's actions. The Council agreed to apologise to Mr X, provide an opportunity for him to request a review of the suitability of his current temporary accommodation, and make a payment to recognise the injustice identified.
London Borough of Hillingdon (21 010 308)
Statement Upheld Allocations 15-May-2022
Summary: Ms X complains that the Council failed to fully consider her daughter, Ms D, and grandson's medical conditions when handling her daughter's housing register application. The Ombudsman upholds Ms X's complaint. To remedy the uncertainty and stress this caused Ms D, the Council has agreed to apologise and make Ms D a payment.
London Borough of Camden (21 009 953)
Statement Upheld Allocations 15-May-2022
Summary: Miss X complained about how the Council considered her application to join the housing register and for failing to consider reasonable adjustments. There was fault in how the Council communicated its decision not to allow Miss X to join the housing register, and when it delayed in reviewing that decision. The Council agreed to pay Miss X £400 to recognise the injustice caused by the faults. There was no fault in how the Council allocated Miss X housing points or how it considered the reasonable adjustment she requested.
London Borough of Newham (21 015 246)
Statement Not upheld Allocations 12-May-2022
Summary: Miss X complained the Council wrongly removed her from the housing register and failed to move her to a suitable property. She said she suffered distress from living in unsuitable accommodation and was denied the ability to bid on properties. We did not find fault with the Council.
Norwich City Council (21 003 729)
Statement Upheld Allocations 03-May-2022
Summary: Mrs D says the Council failed to properly review her housing application and banding in 2021. The Ombudsman has found evidence of fault by the Council. He has upheld the complaint and completed the investigation because the Council agrees to the recommended actions.
London Borough of Lambeth (21 005 540)
Statement Upheld Allocations 28-Apr-2022
Summary: Miss X complained she has been living in unsuitable temporary accommodation for two years. The Ombudsman found the Council was at fault for giving incorrect advice, for failing to properly consider whether the temporary accommodation was suitable, and for not doing enough to consider alternate options once it was aware the temporary accommodation was unsuitable.