Babergh District Council (24 016 746)

Statement Upheld Allocations 26-Aug-2025

Summary: Mr X complained the Council wrongly refused to include two of his children on his housing register application and failed to consider exercising its discretion to do so. There is no evidence the Council considered whether to exercise discretion to include the two children. An apology to Mr X, further consideration of his case and reminder to officers is satisfactory remedy.

Leeds City Council (24 019 750)

Statement Closed after initial enquiries Allocations 26-Aug-2025

Summary: We will not investigate Mr X’s complaint about support for rehousing because there is insufficient evidence of fault to justify our involvement.

London Borough of Newham (24 020 053)

Statement Upheld Allocations 26-Aug-2025

Summary: We found no fault on Miss Y’s complaint about the Council preventing her from bidding on suitable properties. There was fault on her complaint about it failing to consider whether it needed to assess whether she was homeless because it was unreasonable to expect her to continue living in her home. The Council agreed to send a written apology, pay £400 for the injustice caused, remind relevant officers of the duties owed to those who may be homeless, and consider whether it owes her a homeless duty. It also agreed to check whether she needs help bidding and contact her about the key safe and pendant alarm.

Birmingham City Council (24 020 100)

Statement Upheld Allocations 26-Aug-2025

Summary: The Council was at fault for how it removed Ms X from its housing register and for not allowing her to review this decision. This meant Ms X could not bid on properties or challenge the Council’s decision. The Council agreed to apologise, make a payment to Ms X for the distress caused and re-assess Ms X’s housing register application.

London Borough of Bromley (25 002 853)

Statement Closed after initial enquiries Allocations 26-Aug-2025

Summary: We will not investigate this complaint about the Council’s failure to provide the complainant with permanent housingCouncil’s housing allocation because. We have not seen there is not enough evidence of fault.

Lewes District Council (25 003 327)

Statement Closed after initial enquiries Allocations 26-Aug-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application and disrepair and tenancy issues in a Council property. It is reasonable for Mrs X to ask the Council to review her housing application and any new circumstances. We cannot investigate complaints about repairs and tenancy matters by social housing landlords.

London Borough of Southwark (24 016 662)

Statement Upheld Allocations 25-Aug-2025

Summary: Miss X complained the Council delayed processing her housing application, request for medical priority and an additional bedroom. We found the Council was at fault causing Miss X distress and uncertainty. The Council has already apologised and backdated her priority banding. This is a sufficient remedy, and the Ombudsman cannot add anything further.

London Borough of Hounslow (25 009 221)

Statement Closed after initial enquiries Allocations 25-Aug-2025

Summary: We will not investigate this complaint about We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Lewisham (25 001 409)

Statement Closed after initial enquiries Allocations 20-Aug-2025

Summary: We will not investigate Ms X’s complaint about the priority awarded on the Council’s housing register because there is insufficient evidence of fault to justify our involvement.

London Borough of Enfield (25 002 655)

Statement Closed after initial enquiries Allocations 20-Aug-2025

Summary: We will not investigate this complaint about the Council offering unsuitable permanent accommodation to Mrs Y. This is because part of the complaint is late and there is insufficient injustice to justify investigating the parts of the complaint made in time.