Thurrock Council (25 016 180)

Statement Closed after initial enquiries Allocations 11-Aug-2026

Summary: We will not investigate this complaint about Mr X’s temporary accommodation. This is because Mr X did not bring his complaint to us within twelve months of becoming aware of the issue.

London Borough of Lambeth (25 021 541)

Statement Closed after initial enquiries Allocations 11-Aug-2026

Summary: We will not investigate this complaint about how the Council considered Ms X’s medical needs. This is because there is not enough evidence of fault to justify an investigation.

London Borough of Enfield (25 024 685)

Statement Closed after initial enquiries Allocations 11-Aug-2026

Summary: We will not investigate this complaint about housing allocations. This is because there is not enough fault to justify an investigation, and it would be reasonable for Mrs X to ask the courts to consider some of her complaint.

London Borough of Haringey (25 007 977)

Statement Not upheld Allocations 10-Aug-2026

Summary: Miss X complained the Council has failed to properly consider her family’s circumstances or the evidence provided when assessing her priority on the housing register. We found there is no evidence of fault in the way the Council determined Miss X’s priority on the housing register. It took account of the relevant evidence and followed the appropriate procedure.

Charnwood Borough Council (25 014 927)

Statement Upheld Allocations 10-Aug-2026

Summary: We found fault on Miss Y’s complaint about the way the Council considered her request to review its decision that she could not join the housing register because of no local connection. The Council agreed to send her a written apology and make a symbolic payment to remedy the injustice this caused. There was no fault on her complaint about it failing to provide her with support. The fault found on her remaining complaints was already remedied by the Council’s actions.

London Borough of Haringey (25 016 129)

Statement Closed after initial enquiries Allocations 10-Aug-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of any fault which has caused injustice to Ms X.

London Borough of Ealing (25 016 261)

Statement Closed after initial enquiries Allocations 10-Aug-2026

Summary: We will not investigate Ms X’s concerns around the delay from the Council in making a suitability decision. This is because Ms X has commenced court proceedings. The courts have said that where someone has sought a remedy by way of proceedings in any court of law, we cannot investigate.

London Borough of Southwark (25 019 958)

Statement Upheld Allocations 10-Aug-2026

Summary: We will not investigate this complaint about Mr X’s housing. This is because the complaint is in part late and in part, the Council has already taken sufficient action to remedy any injustice caused.

Birmingham City Council (25 020 674)

Statement Closed after initial enquiries Allocations 10-Aug-2026

Summary: We will not investigate Mr X complaint about the Council’s housing register decision because there is insufficient evidence of fault in its decision-making to justify our involvement.

Wirral Metropolitan Borough Council (25 024 749)

Statement Closed after initial enquiries Allocations 10-Aug-2026

Summary: We will not investigate this complaint about the way the Council considered an application for housing. This is because there is not enough evidence of fault to justify investigating.