London Borough of Camden (25 006 542)

Statement Upheld Allocations 24-Feb-2026

Summary: Miss X complained about the Council’s handling of, and delays with, her medical assessment and review for her housing application. We found the Council at fault for its delays, poor communication, and a failure to make a decision when it should have. This caused Miss X frustration, distress and uncertainty. The Council has agreed to apologise and pay a symbolic payment to recognise the injustice.

West Northamptonshire Council (25 012 845)

Statement Closed after initial enquiries Allocations 24-Feb-2026

Summary: We will not investigate Miss X’s complaint about how the Council considered her housing application. There is not enough evidence of fault to justify investigating.

London Borough of Tower Hamlets (25 006 681)

Statement Upheld Allocations 23-Feb-2026

Summary: Miss D complains the Council placed her in unsuitable homelessness accommodation. I have found fault by the Council. Miss D remained in bed and breakfast style accommodation for 24 weeks over the allowed time limit and was subsequently in unsuitable temporary accommodation for seven months. The Council has agreed to pay financial redress for the time Miss D was deprived of suitable accommodation.

Birmingham City Council (25 017 013)

Statement Upheld Allocations 23-Feb-2026

Summary: We will not investigate Ms X’s complaint about how the Council dealt with her housing register application. The Council has accepted that it overlooked information provided by Ms X in her housing application and has agreed to reconsider her application. This is because the injustice caused is not significant enough to justify a full investigation.

Southend-on-Sea City Council (25 005 847)

Statement Upheld Allocations 20-Feb-2026

Summary: The Council was at fault in delaying the suitability review of Mrs X’s social housing, and in its communications with her after it made a suitability decision. These faults caused Mrs X confusion, frustration and time and trouble. The Council agreed to our recommendations to apologise to Mrs X, learn lessons from this complaint to prevent similar future fault, and make Mrs X a symbolic payment to remedy the injustice caused.

London Borough of Lewisham (25 006 307)

Statement Upheld Allocations 20-Feb-2026

Summary: We found fault in the Council’s handling of Miss X’s homelessness case. While the Council followed the correct process when assessing the suitability of temporary accommodation, it delayed in progressing matters, communicated poorly across teams, handled her complaints inadequately, and failed to provide proper reasons for the medical assessment or conclude the related review. These faults caused Miss X avoidable distress, uncertainty, and time and trouble. The Council has agreed to apologise, make a financial payment, issue a fresh reasoned medical decision with review rights, and improve its administrative practice.

Warwick District Council (25 027 050)

Statement Closed after initial enquiries Allocations 20-Feb-2026

Summary: We will not investigate this complaint about Mr X’s housing issues. Most of the issues raised are not within the scope of matters we can investigate, and the issue which is for this office is unlikely to result in a worthwhile outcome if we were to investigate.

Birmingham City Council (25 000 683)

Statement Upheld Allocations 19-Feb-2026

Summary: Ms B complained about the Council closing her housing applications. We find that the Council failed to warn Ms B that her application would be closed if she did not provide all the required supporting documents, and it wrongly referred Ms B to our office, instead of addressing her concerns through its complaints procedure. As a result, the Council has not yet assessed Ms B’s housing application. The Council has agreed to apologise and assess Ms B’s application, and if she qualifies, it will backdate her registration and award date.

Westminster City Council (25 019 532)

Statement Closed after initial enquiries Allocations 19-Feb-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision that she is not eligible to join its housing register. There is insufficient evidence of fault to warrant an investigation.

Birmingham City Council (25 004 243)

Statement Upheld Allocations 18-Feb-2026

Summary: Miss X complained the Council wrongly prioritised her housing application and failed to review its decision properly. The Council was at fault for delaying the review. This distressed Miss X. The Council has agreed to apologise.