London Borough of Camden (25 002 928)

Statement Closed after initial enquiries Allocations 08-Sep-2025

Summary: We will not investigate this complaint about how the Council considered Ms X’s housing priority. There is insufficient evidence of fault and injustice to justify an investigation.

London Borough of Southwark (24 020 158)

Statement Upheld Allocations 08-Sep-2025

Summary: Mrs X complained about the Council’s handling of her housing application. She says the Council has failed to provide her with the correct information and mismanaged her application. We found the Council at fault, which caused Mrs X injustice. The Council should make payment and apologise to Mrs X.

Bracknell Forest Council (24 022 484)

Statement Upheld Allocations 08-Sep-2025

Summary: We will not investigate this complaint about how the Council considered Mr X’s application for medical priority on the housing register. The Council has agreed to resolve the complaint by providing a proportionate remedy for Mr X’s injustice.

London Borough of Camden (25 002 675)

Statement Closed after initial enquiries Allocations 08-Sep-2025

Summary: We will not investigate this complaint about the Council’s management of Mr X’s housing request. This is because the complaint is about events that took place more than 12 months ago. There is no good reason to exercise discretion to investigate now.

Royal Borough of Greenwich (24 002 456)

Statement Upheld Allocations 07-Sep-2025

Summary: Mr and Mrs B say the Council delayed awarding them medical priority on the housing register, gave them incorrect information about their priority date and the properties they could bid on, failed to consider whether they had exceptional circumstances and delayed considering their complaint. The Council delayed awarding medical priority and in backdating Mr and Mrs B’s priority on the housing register, gave Mr and Mrs B conflicting information about the status of their application and delayed considering their complaint. That caused Mr and Mrs B uncertainty, frustration and distress. An apology, payment to Mr and Mrs B, referral to the case review panel, a review of the Council’s complaints policy and reminder to officers is satisfactory remedy.

Coventry City Council (25 005 917)

Statement Closed after initial enquiries Allocations 07-Sep-2025

Summary: We will not investigate this complaint about the Council’s decisions that he does not qualify to join its housing register. Part of the complaint is late without good enough reason to investigate it now. On the part that is not late, there is not enough evidence of fault justifying investigating.

London Borough of Waltham Forest (25 001 382)

Statement Closed after initial enquiries Allocations 07-Sep-2025

Summary: We will not investigate this complaint about Housing allocations, banding and housing benefits The complaint is late and we have seen no good reason why Miss X could not have complained to us much sooner.

Dudley Metropolitan Borough Council (25 002 608)

Statement Closed after initial enquiries Allocations 04-Sep-2025

Summary: We will not investigate this complaint about housing allocations because there is no worthwhile outcome we can achieve by our investigation.

Watford Borough Council (24 016 274)

Statement Upheld Allocations 03-Sep-2025

Summary: The Council failed to consider all of Mr X’s housing needs when deciding what priority he should have on its social housing register. It also failed to tell Mr X of his right to request a review of the Council’s decision. This meant the Council placed him in the wrong priority band for 15 months. The Council also did not give Mr X enough notice to place a bid on a potential property. This caused Mr X distress and frustration. The Council has agreed it will make Mr X a direct offer on the next suitable property and apologises to him. The Council will also make service improvements to prevent a recurrence of fault.

London Borough of Ealing (24 013 628)

Statement Upheld Allocations 03-Sep-2025

Summary: We have upheld this complaint because the Council delayed considering the complainant’s housing application. The Council has agreed to resolve the complaint by making a proportionate remedy for the injustice caused.