East Suffolk Council (25 007 349)

Statement Upheld Allocations 16-Mar-2026

Summary: We found fault on Miss Y’s complaint about the Council’s handling of her request for a review of its housing banding decision. It delayed deciding it for two months which caused frustration. There was no fault on her complaint about how it assessed her housing application for banding. The Council agreed to send a written apology for the delay.

London Borough of Lewisham (25 009 235)

Statement Upheld Allocations 13-Mar-2026

Summary: Miss X complained the Council misapplied its allocation policy and refused her housing application. We find the Council at fault for failing to correctly assess Miss X’s banding. This caused Miss X distress and frustration. The Council has agreed to apologise and make a symbolic payment to Miss X to remedy the injustice caused.

Nottingham City Council (25 017 050)

Statement Closed after initial enquiries Allocations 12-Mar-2026

Summary: We cannot investigate this complaint about the Council’s care alarm policy for their independent living properties. This is because the law does not allow us to investigate the provision or management of social housing by a council acting as a registered social housing provider.

Royal Borough of Kensington & Chelsea (25 014 675)

Statement Closed after initial enquiries Allocations 12-Mar-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. It was reasonable for Mr X to ask for a review of his application if he had new evidence about his circumstances.

London Borough of Hillingdon (25 013 079)

Statement Closed after initial enquiries Allocations 11-Mar-2026

Summary: We will not investigate this complaint about how the Council considered Miss X’s housing priority. There is insufficient evidence of fault and injustice to justify an investigation.

Lichfield District Council (24 018 563)

Statement Closed after initial enquiries Allocations 10-Mar-2026

Summary: We will not investigate Miss X’s complaint about the property she was allocated from the Council’s Housing Register. This is because it was reasonable to expect her to use her suitability appeal rights.

Dacorum Borough Council (25 029 314)

Statement Closed after initial enquiries Allocations 10-Mar-2026

Summary: We will not investigate Mr X’s complaint about housing allocations as his complaint about events which occurred in 2023 is too late. Also, the law says his complaint about the decision to refuse the request for a housing transfer should be made to the Housing Ombudsman.

Dartford Borough Council (25 003 041)

Statement Upheld Allocations 09-Mar-2026

Summary: Miss D complains the Council failed to correctly deal with private housing disrepair, homelessness and alleged harassment by her landlord. I have not found fault by the Council except for a failure to obtain a Police report when considering the harassment allegations. The Council has agreed to review the evidence in the harassment case.

Surrey Heath Borough Council (25 007 744)

Statement Upheld Allocations 09-Mar-2026

Summary: Miss D complains the Council delayed allowing her to bid for a larger social housing property. I have not found fault overall in the handling of the case except for one instance when the Council failed to clarify how it had assessed some evidence and applied its Allocations Policy. The Council will apologise to Miss D and revise its guidance on this matter for officers.

Birmingham City Council (24 023 161)

Statement Upheld Allocations 09-Mar-2026

Summary: Miss B complained about the Council closing her housing application. We find that the Council failed to clearly explain which documents she had not provided, and what evidence it would accept as proof of her address. This caused Miss B some frustration and inconvenience. The Council has agreed to apologise to Miss B.