London Borough of Tower Hamlets (25 015 723)

Statement Upheld Allocations 01-Sep-2026

Summary: Mrs X complained about the Council’ failure to honour an agreement to secure suitable accommodation following an allocations mistake. We found the Council to be at fault. This caused Mrs X and her family to live in overcrowed conditions for longer than necessary, as well as significant distress and frustration. To remedy this injustice, the Council agreed to apologise, make a symbolic payment and make Mrs X a direct offer of the first, available, suitable property.

Cheshire West & Chester Council (25 024 470)

Statement Closed after initial enquiries Allocations 01-Sep-2026

Summary: We will not investigate Mrs X’s complaint about how the Council considered her housing application. This is because further investigation would not lead to a different outcome.

London Borough of Enfield (25 024 862)

Statement Closed after initial enquiries Allocations 01-Sep-2026

Summary: We will not investigate this complaint about the Council failing in its safeguarding duties. This is because there is insufficient evidence of fault by the Council.

London Borough of Enfield (26 001 258)

Statement Closed after initial enquiries Allocations 01-Sep-2026

Summary: We will not investigate this complaint about the Council’s initial decision to refuse to register and determine his review request. This is because there is insufficient evidence of fault by the Council.

London Borough of Wandsworth (25 026 095)

Statement Closed after initial enquiries Allocations 01-Sep-2026

Summary: We will not investigate the Council’s complaint handling. This is because we are not investigating any other issues and, in isolation, this did not cause Mr X significant injustice.

Gravesham Borough Council (25 026 295)

Statement Closed after initial enquiries Allocations 01-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision on Mrs X’s priority and eligibility for the social housing register. There is not enough evidence of fault by the Council to justify our involvement.

London Borough of Haringey (25 017 801)

Statement Upheld Allocations 31-Aug-2026

Summary: The Council was at fault for delays carrying out a review into Ms X’s housing allocations decision. The Council was also at fault for its complaint handling. This caused Ms X frustration and uncertainty. The Council agreed to apologise to Ms X and make a payment for the time and trouble bringing her complaint.

London Borough of Islington (25 021 405)

Statement Closed after initial enquiries Allocations 31-Aug-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Wandsworth (25 024 895)

Statement Closed after initial enquiries Allocations 31-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council’s assessment of his housing application. Part of the complaint is late. There is insufficient evidence of fault in the Council’s recent actions to warrant an investigation.

Bristol City Council (25 026 533)

Statement Closed after initial enquiries Allocations 31-Aug-2026

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her housing case. This is because there is no worthwhile outcome achievable by our further investigation.