Leicester City Council (24 008 840)

Statement Closed after initial enquiries Allocations 29-Oct-2024

Summary: We will not investigate this complaint about the complainant’s need to move to a larger home. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. There is insufficient evidence of fault by the Council, and we cannot achieve the outcome the complainant would like.

Leicester City Council (24 010 896)

Statement Closed after initial enquiries Allocations 29-Oct-2024

Summary: We will not investigate Miss X’s complaint about the Council’s decision to restrict her ability to bid on properties, and its delayed response to her housing review request. There is not enough evidence of fault causing Miss X a significant enough injustice to justify investigating.

Liverpool City Council (24 006 721)

Statement Closed after initial enquiries Allocations 28-Oct-2024

Summary: We will not investigate Mr X’s complaint about the Council’s decision he does not qualify to join its housing register because there is insufficient evidence of fault.

Bolton Metropolitan Borough Council (24 010 619)

Statement Closed after initial enquiries Allocations 28-Oct-2024

Summary: We will not investigate Mr X’s complaint the Council revoked his high need banding for housing. There is not enough evidence of fault to justify investigating.

London Borough of Merton (24 008 987)

Statement Closed after initial enquiries Allocations 28-Oct-2024

Summary: We will not investigate this complaint about how the Council handled matters relating to a housing application. There is no evidence of fault in how the Council deal with a medical assessment application, we can’t add to its investigation into how bids were managed, and the Housing Ombudsman is better placed to deal with complaints about the condition of the complainant’s property. Other issues happened too long ago.

London Borough of Bexley (24 008 811)

Statement Closed after initial enquiries Allocations 28-Oct-2024

Summary: We will not investigate this complaint about the Council’s decision to discharge its homelessness duty when Miss X refused a final offer of accommodation. It was reasonable for her to ask for a statutory review of the Council’s decision.

London Borough of Ealing (24 001 182)

Statement Upheld Allocations 24-Oct-2024

Summary: Mr X complained the Council should have awarded his household higher housing priority. He said the Council did not have regard for the available evidence, or the impact of the accommodation, when it made its decision. We have found the Council at fault for a delay in completing its review of Mr X’s housing priority. We have made recommendations to remedy the injustice we believe this caused. We have not found the Council at fault for how it made its decision about Mr X’s housing priority. We cannot therefore question the merits of that decision.

London Borough of Islington (24 003 417)

Statement Closed after initial enquiries Allocations 24-Oct-2024

Summary: Miss X complained the Council gave her the wrong priority on its housing register. We will not investigate this complaint because Miss X made it too late. Other matters Miss X complained about did not cause her a significant personal injustice.

London Borough of Islington (24 003 536)

Statement Upheld Allocations 24-Oct-2024

Summary: Mrs X complained about how the Council decided what priority she should have on its housing register. The Council was at fault. This caused Mrs X avoidable distress and uncertainty. To remedy her injustice, the Council will apologise and pay Mrs X £200. The Council should also review the information it gives staff and medical advisors about medical assessments.

Sevenoaks District Council (24 007 698)

Statement Closed after initial enquiries Allocations 22-Oct-2024

Summary: We will not investigate Mr X’s complaint about the Council’s housing register decision because there is insufficient evidence of fault to justify our involvement.