London Borough of Croydon (25 006 534)

Statement Upheld Allocations 09-Jun-2026

Summary: The Council failed to review Ms X’s banding when she provided further evidence, failed to discuss the option of a disabled facilities grant for adaptations and delayed responding to some of her communications. That caused Ms X distress and leaves her with some uncertainty. An agreement to reconsider Ms X’s banding, a discussion about adaptations with the housing association, apology and payment to Ms X are satisfactory remedy.

London Borough of Islington (25 015 645)

Statement Closed after initial enquiries Allocations 09-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing case because there is insufficient evidence of fault in its decision-making to justify our involvement.

London Borough of Lambeth (25 016 737)

Statement Closed after initial enquiries Allocations 09-Jun-2026

Summary: We will not investigate Ms X’s complaint about the Council’s review of the suitability of a final offer of housing. Ms X had court appeal rights, and it was reasonable for her to use them. In any case, there is insufficient evidence of fault causing sufficient injustice to justify our involvement.

Eastleigh Borough Council (25 022 025)

Statement Closed after initial enquiries Allocations 09-Jun-2026

Summary: We will not investigate this complaint about housing allocations. This is because further investigation would not lead to a different outcome.

London Borough of Waltham Forest (25 022 073)

Statement Closed after initial enquiries Allocations 09-Jun-2026

Summary: We will not investigate this complaint about Mr X’s housing because we could not add to the previous investigation by the Council.

Great Yarmouth Borough Council (25 023 915)

Statement Closed after initial enquiries Allocations 09-Jun-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision about her priority for housing. There is not enough evidence of fault in how the Council reached its decision to warrant our involvement.

Oxford City Council (25 013 522)

Statement Upheld Allocations 08-Jun-2026

Summary: We have upheld Mr X’s complaint about the Council’s consideration of his housing register application. The Council has agreed a proportionate remedy for Mr X which removes the need to investigate.

Rugby Borough Council (25 014 876)

Statement Closed after initial enquiries Allocations 08-Jun-2026

Summary: We will not investigate Ms X’s complaint about the priority band awarded on the housing register because there is insufficient evidence of fault to justify our involvement.

London Borough of Barnet (25 013 410)

Statement Not upheld Allocations 07-Jun-2026

Summary: Mrs X complained about the length of time she has been waiting to be rehoused and believed she was overlooked for a property which may have been suitable for her needs. We find no fault in the Council’s actions.

London Borough of Bromley (25 023 704)

Statement Closed after initial enquiries Allocations 07-Jun-2026

Summary: We will not investigate Mr X’s complaint about the suitability of the interim accommodation offered following his homelessness application. This is because we are unlikely to find fault. It is also unlikely an investigation by the Ombudsman would add to the Council’s response or achieve anything more for Mr X.