Colchester City Council (24 007 265)

Statement Not upheld Allocations 01-Apr-2025

Summary: Mrs X complained about the Council’s handling of her housing application, specifically its decision on her bedroom entitlement. We did not find the Council to be at fault because it considered Mrs X’s request for an additional bedroom in line with its allocations policy.

London Borough of Southwark (24 017 553)

Statement Closed after initial enquiries Allocations 31-Mar-2025

Summary: We will not investigate this complaint the Council did not processed a housing register application. That is because the complaint is late.

London Borough of Havering (23 020 738)

Statement Closed after initial enquiries Allocations 31-Mar-2025

Summary: We will not investigate this complaint about the Council referring Mr B and his partner, Mrs C, to its safeguarding team when they approached it about Mrs C applying to the housing register, causing them both significant distress and upset. We could not achieve more than the Council’s own investigation or a different result.

London Borough of Southwark (24 007 672)

Statement Upheld Allocations 31-Mar-2025

Summary: Miss X complained about the Council’s handling of her housing application and complaint. We find delay in the Council’s handling of her housing application and complaint, causing avoidable distress and uncertainty. The Council has agreed to apologise and make a payment to Miss X.

Royal Borough of Greenwich (24 016 363)

Statement Closed after initial enquiries Allocations 31-Mar-2025

Summary: We cannot investigate this complaint about the Council’s failure to move a tenant to alternative social housing due to disrepair. This is because we have no power to investigate complaints about the Council acting in its capacity as a social housing landlord.

London Borough of Hounslow (24 008 966)

Statement Upheld Allocations 30-Mar-2025

Summary: Miss X complained about how the Council considered her housing application. The Council was at fault for significant delay in deciding on Miss X’s application, failing to tell Miss X of her right to ask the Council to review its decision and for failing to act on one of her review requests. This caused Miss X avoidable frustration. To remedy her injustice, the Council will apologise, invite Miss X to make a new housing application and pay her £300. The Council will also issue a staff reminder.

Thanet District Council (24 015 930)

Statement Closed after initial enquiries Allocations 30-Mar-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Islington (24 016 235)

Statement Closed after initial enquiries Allocations 30-Mar-2025

Summary: We will not investigate this complaint about the Council’s decision-making relating to Ms X’s request for a housing transfer. This is because the complaint is late and there are no good reasons why it could not have been made sooner.

London Borough of Lambeth (23 016 151)

Statement Upheld Allocations 30-Mar-2025

Summary: Mr X complained on behalf of his brother Mr Y that the Council failed to respond properly to his reports about anti-social behaviour and harassment. He says the Council delayed an emergency transfer. There was delay by the Council causing Mr Y avoidable distress. The Council has agreed a financial remedy.

Nottingham City Council (24 017 902)

Statement Closed after initial enquiries Allocations 28-Mar-2025

Summary: We will not investigate this complaint about the suitability of an offer of housing. It is reasonable to expect Miss X to have continued using the Council’s review procedure.