London Borough of Southwark (25 005 307)

Statement Upheld Allocations 03-Feb-2026

Summary: The Council was at fault for its delay in processing Miss X’s housing application and for poor, inconsistent communication. The Council has already provided a remedy for part of the injustice to Miss X by backdating its banding decision. The Council has agreed to apologise to Miss X and pay her a symbolic financial remedy to further acknowledge the frustration caused to her by the Council’s faults.

Trafford Council (25 012 757)

Statement Closed after initial enquiries Allocations 02-Feb-2026

Summary: We will not investigate this complaint about how the Council considered Mrs X’s application to join the housing register. There is not enough evidence of fault by the Council to warrant our involvement.

London Borough of Hackney (25 007 631)

Statement Closed after initial enquiries Allocations 31-Jan-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Halton Borough Council (25 010 025)

Statement Closed after initial enquiries Allocations 30-Jan-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Waltham Forest (24 009 497)

Statement Upheld Allocations 30-Jan-2026

Summary: Mr X complained the Council did not properly consider his medical and welfare needs when it made decisions about his housing register application. He also said it did not refer his case to its Social Needs Panel and took too long to reply to his complaints and review request. We found fault by the Council in its handling of Mr X’s housing register application and his requests for it to review its decision on his application. We also found it at fault in its handling of his complaint and its consideration of a letter from his solicitor. The Council agreed to apologise, reconsider its decisions on Mr X’s housing register application and make him a symbolic payment in recognition of the injustice caused to him.

London Borough of Ealing (25 011 539)

Statement Closed after initial enquiries Allocations 29-Jan-2026

Summary: We will not investigate this complaint about the Council’s provision of temporary accommodation which Mr X says was unsuitable. It was reasonable for him to challenge the suitability of the accommodation by asking the Council to carry out a review.

London Borough of Southwark (25 011 618)

Statement Closed after initial enquiries Allocations 29-Jan-2026

Summary: We will not investigate Ms X’s complaint about the Council’s failure to rehouse her because there is insufficient evidence of fault to justify our involvement.

Charnwood Borough Council (25 012 119)

Statement Closed after initial enquiries Allocations 29-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision to reject Miss X’s application to join the housing register. There is not enough evidence of fault by the Council to warrant our involvement.

London Borough of Haringey (25 012 437)

Statement Closed after initial enquiries Allocations 29-Jan-2026

Summary: We will not investigate this complaint about the Council’s assessment to a housing application. There is insufficient evidence of fault which would warrant an investigation.

Solihull Metropolitan Borough Council (25 011 194)

Statement Upheld Allocations 28-Jan-2026

Summary: We will not investigate this complaint about how the Council considered Mr Y’s housing register application. There is insufficient evidence of fault to justify an investigation into how the Council considered the application. The Council’s apology for its poor communication is a sufficient and proportionate remedy for the distress caused.