Recent statements in this category are shown below:
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Statement Closed after initial enquiries Allocations 11-Jun-2024
Summary: We will not investigate this complaint about the way the Council assessed the complainant’s income for the purpose of determining eligibility for the housing register. This is because there is insufficient evidence of fault by the Council.
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Cambridge City Council (24 001 087)
Statement Closed after initial enquiries Allocations 11-Jun-2024
Summary: We will not investigate this complaint about the Council’s decision that the complainant’s child cannot be included as part of his housing application. This is because there is insufficient evidence of fault by the Council.
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London Borough of Hackney (23 014 855)
Statement Upheld Allocations 09-Jun-2024
Summary: Mrs X says the Council failed to move her to a suitable property despite accepting the current property is unsuitable for her family. The Council failed to consider the information Mrs X provided about the safety of the eldest child remaining in the property when awarding her banding. Consideration of whether Mrs X qualifies for emergency rehousing, payment to Mrs X and reminder to officers is satisfactory remedy.
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Three Rivers District Council (23 013 551)
Statement Upheld Allocations 06-Jun-2024
Summary: Miss X complains the Council delayed considering her housing application for a change in medical circumstances and failed to inform her of its decision to award her Band C. The Council remedied this before Miss X complained to the Ombudsman by backdating her housing application. I have found fault with the way the Council handled Miss X’s complaint. The Council has agreed to apologise and make a symbolic payment for the injustice this caused Miss X.
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London Borough of Southwark (23 002 446)
Statement Upheld Allocations 06-Jun-2024
Summary: We found fault by the Council on Miss T’s complaint about the way it dealt with her application for rehousing. It failed to respond to correspondence, did not address her complaint fully, delayed acting on evidence she sent, and delayed deciding her review request. It did not correct a wrong decision made on her review. The agreed action remedies the injustice caused.
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City of York Council (23 016 269)
Statement Closed after initial enquiries Allocations 04-Jun-2024
Summary: We will not investigate this complaint about the Council’s decision not to award Mr X higher banding status on its housing register. This is because it is unlikely an investigation would result in finding fault with the Council’s actions.
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London Borough of Lewisham (23 013 222)
Statement Upheld Allocations 04-Jun-2024
Summary: Ms F complained about the Council’s handling of her housing register application since 2021 and how it communicated with her. She said as a result she experienced distress and lost out on moves to a suitable property. We agreed with the Council it was at fault for causing an extensive delay in Ms F’s housing application, for its poor communication and its delayed complaints handling. However, its apology and proposed remedy was not enough to acknowledge the injustice this caused Ms F. The Council should make payment to Ms F and provide us with an update on staff training.
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Wyre Forest District Council (23 012 466)
Statement Upheld Allocations 03-Jun-2024
Summary: there was fault in the way the Council considered Mrs X’s request for a review of her priority band on the Home Choice Plus scheme. But the evidence does not indicate it would have awarded a higher priority band before October 2023 if this fault had not occurred. The injustice is limited to Mrs X’s frustration with the Council’s failure to make a written decision when she first requested a review and its delay in responding to her complaint.
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Statement Not upheld Allocations 03-Jun-2024
Summary: Miss X complained the Council failed to properly consider her application to join the housing register. She says the Council considered her student loan and bursary when deciding her income. We did not found fault in the Council’s decision-making process.
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Cheltenham Borough Council (23 017 595)
Statement Closed after initial enquiries Allocations 02-Jun-2024
Summary: We will not investigate this complaint about the Council’s decision to place Mrs X and Ms Y in Band silver on its housing register as there is not enough evidence of fault.