Recent statements in this category are shown below:

  • Suffolk Coastal District Council (18 008 954)

    Statement Not upheld Allocations 14-Jan-2019

    Summary: Mr X complains the Council has failed to take account of his personal circumstances and wrongly suspended him from bidding on properties under the housing allocation scheme. There is no evidence of fault in the way the Council considered Mr X's applications to join the housing register.

  • Gloucester City Council (18 002 689)

    Statement Not upheld Allocations 09-Jan-2019

    Summary: Mrs X complained the Council failed to consider her husband's and daughter's medical needs when assessing their allocated housing band. The Council is not at fault

  • Babergh District Council (18 003 575)

    Statement Not upheld Allocations 12-Dec-2018

    Summary: Mrs X complains the Council was at fault in the way it dealt with her housing register application and allocated her banding priority. The Ombudsman has found no evidence of fault in the way the Council considered these matters.

  • London Borough of Hammersmith & Fulham (18 002 179)

    Statement Upheld Allocations 11-Dec-2018

    Summary: Ms B complains about the Council's actions in respect of her housing needs, about administration of its housing transfer list and the information it provided to her. The Ombudsman finds there was fault by the Council in this matter. The faults identified caused injustice to Ms B, for which the Council has now agreed a remedy.

  • London Borough of Newham (17 001 635)

    Statement Upheld Allocations 11-Dec-2018

    Summary: Miss B complains the Council unreasonably withdrew an offer of accommodation and excluded her from the Housing Register. The Ombudsman has found fault by the Council including in its delay in responding to Miss B's review request and correcting its error which led to her wrongly being excluded from the Housing Register. The Ombudsman considers the agreed actions of an apology, payment of £300 and procedural improvements are enough to remedy Miss C's time, trouble and uncertainty.

  • London Borough of Camden (18 001 109)

    Statement Not upheld Allocations 10-Dec-2018

    Summary: Mr B complains about the Council's consideration of his request for housing help. Mr B complains that the Council mishandled both his housing register application and homelessness application. We cannot investigate Mr B's complaint about his housing register application because Mr B took the Council to court. We will not continue to investigate Mr B's complaint about his homelessness application. This is because there is the possibility this will be considered as part of his appeal to the county court.

  • Halton Borough Council (18 002 137)

    Statement Upheld Allocations 10-Dec-2018

    Summary: Halton Housing Trust delayed registering Mr B's housing application documents and delayed carrying out a home visit to complete a housing options assessment. The Council then failed to follow the correct procedures for reviewing Halton Housing Trust's decisions. These failings caused Mr B some frustration and put him to avoidable time and trouble. The Council has agreed to apologise, make a payment to Mr B and take action to prevent similar failings in future.

  • Sandwell Metropolitan Borough Council (18 003 580)

    Statement Not upheld Allocations 04-Dec-2018

    Summary: The complainant says the Council failed to properly consider his disability and medical conditions when awarding priority to his housing application. The Council says it considered the information presented and its medical adviser's advice before deciding priority. The Ombudsman finds the Council considered all relevant information when deciding priority and therefore acted without fault.

  • Suffolk Coastal District Council (17 019 927)

    Statement Not upheld Allocations 30-Nov-2018

    Summary: The complainant says the Council failed to properly manage her homeless application wrongly deciding she did not have priority need and skipping properties she could bid on. The Council says it offered temporary accommodation while making enquiries, addressed issues arising from poor references and secured the complainant accommodation. The Ombudsman finds the Council not at fault in its discharge of its housing duty and offers of accommodation.

  • Norwich City Council (18 005 899)

    Statement Upheld Allocations 30-Nov-2018

    Summary: Mr B complains he cannot bid for suitable properties on the Council's online housing system. The Ombudsman finds the Council is not at fault in how it assessed Mr B's eligibility for housing. There is fault in how it communicated changes to Mr B's eligibility but this did not cause Mr B significant enough injustice for the Ombudsman to recommend a remedy.