Bristol City Council (25 000 933)

Statement Closed after initial enquiries Managing council tenancies 24-Jun-2025

Summary: We cannot investigate this complaint about an overgrown garden, in a Council rented property, which affects the complainant’s fence. This is because we have no power to investigate a council when it is acting as a landlord.

Rotherham Metropolitan Borough Council (24 022 848)

Statement Closed after initial enquiries Managing council tenancies 18-Jun-2025

Summary: We cannot investigate complaints about the management of social housing. We will not investigate the complaint about the Council’s handling of Mr X’s reports of anti-social behaviour because there is insufficient evidence of fault causing sufficient injustice to justify this.

Royal Borough of Kensington & Chelsea (24 023 039)

Statement Closed after initial enquiries Managing council tenancies 18-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s delay in repairing his boiler. The law prevents us from investing complaints about the management of social housing.

London Borough of Southwark (24 022 989)

Statement Closed after initial enquiries Managing council tenancies 17-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of disrepair and failure to offer temporary accommodation. The complaint is later and there are no good reasons to investigate now.

Birmingham City Council (25 005 462)

Statement Closed after initial enquiries Managing council tenancies 16-Jun-2025

Summary: We cannot investigate Mr B’s complaint about how the Council responded to his concerns about the behaviour of a Council tenant. This is because we cannot investigate complaints about the management of social housing by councils.

Royal Borough of Greenwich (24 020 602)

Statement Closed after initial enquiries Managing council tenancies 04-Jun-2025

Summary: We will not investigate Ms X’s complaint about despair in her Council property because we cannot investigate complaints about councils acting in their capacity as social landlord. There is insufficient evidence of fault in the Council’s decision-making when it awarded band C on its housing register to justify our involvement.

London Borough of Haringey (24 021 835)

Statement Closed after initial enquiries Managing council tenancies 27-May-2025

Summary: We will not investigate this complaint about delays and lack of communication by the Council. The law prevents us from investigating the Council’s actions as a registered social housing provider.

City of York Council (24 020 411)

Statement Closed after initial enquiries Managing council tenancies 14-May-2025

Summary: We cannot investigate this complaint about how the Council is managing one of its social housing properties.

London Borough of Barnet (25 002 169)

Statement Closed after initial enquiries Managing council tenancies 13-May-2025

Summary: We cannot investigate Miss B’s complaint about the Council damaging her property whilst undertaking work to adjoining properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

North Northamptonshire Council (24 020 310)

Statement Closed after initial enquiries Managing council tenancies 27-Apr-2025

Summary: We will not investigate this complaint about matters related to a leasehold property. The law prevents us investigating the substantive points. It would be disproportionate to investigate the Council’s complaint-handling in isolation.