London Borough of Enfield (24 015 023)

Statement Closed after initial enquiries Managing council tenancies 25-Nov-2024

Summary: We cannot investigate Ms B’s complaint about the Council not issuing her a refund after she was over-charged for water use at her Council tenancy. This is because we cannot investigate complaints about the management of social housing by a council.

London Borough of Tower Hamlets (24 009 622)

Statement Closed after initial enquiries Managing council tenancies 14-Nov-2024

Summary: We cannot investigate this complaint about the Council’s handling of Mr X’s housing tenancy matters. This is because the complaint falls outside our jurisdiction and falls instead within that of the Housing Ombudsman Service.

Solihull Metropolitan Borough Council (24 014 042)

Statement Closed after initial enquiries Managing council tenancies 11-Nov-2024

Summary: We cannot investigate Miss B’s complaint that the Council damaged her property when investigating a matter relating to the adjoining property, which is owned by the Council. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Dudley Metropolitan Borough Council (24 007 903)

Statement Closed after initial enquiries Managing council tenancies 20-Oct-2024

Summary: We will not investigate this complaint about a Council social housing property. The law prevents us investigating it.

Leeds City Council (24 008 319)

Statement Closed after initial enquiries Managing council tenancies 17-Oct-2024

Summary: The law prevents us investigating this complaint about the Council’s handling of matters at a social housing property.

London Borough of Haringey (24 001 599)

Statement Closed after initial enquiries Managing council tenancies 23-Sep-2024

Summary: Ms X complains that the Council has failed to deal with an infestation of pests from a neighbouring property which is affecting her own property. We have discontinued our investigation as Ms X’s complaint concerns the Council’s actions in managing her and her neighbour’s properties. We cannot investigate complaints about the management of social housing.

Basildon Borough Council (24 006 623)

Statement Closed after initial enquiries Managing council tenancies 11-Sep-2024

Summary: We cannot investigate Mr X’s complaint that the Council has told him he must remove the balcony from his flat. This is because the Council owns the freehold of the property and the complaint concerns its management of the property, which he owns on a long lease. Such actions are not within our jurisdiction to investigate.

London Borough of Islington (24 009 669)

Statement Closed after initial enquiries Managing council tenancies 05-Sep-2024

Summary: We cannot investigate this complaint about the Council sending the complainant’s mail to the wrong address. This is because the complainant is a leaseholder of the Council.

Leicester City Council (24 005 666)

Statement Closed after initial enquiries Managing council tenancies 02-Sep-2024

Summary: We will not investigate this complaint about the handling of an insurance claim. The matter is about the Council’s management of its social housing, which the law prevents us investigating.

Bury Metropolitan Borough Council (24 003 478)

Statement Closed after initial enquiries Managing council tenancies 01-Sep-2024

Summary: We will not investigate this complaint about Ms X’s accommodation not meeting her needs for support. We cannot investigate the Council’s actions as a registered social housing provider, and the complaint is instead within the scope of the Housing Ombudsman. There is insufficient evidence of fault in how the Council considered a safeguarding referral from Ms X’s advocate.