City of Wolverhampton Council (26 015 710)

Statement Closed after initial enquiries Managing council tenancies 14-Sep-2026

Summary: We will not investigate this complaint about the Council’s response to damage to a property, or how it addressed a boundary issue. Miss X has an alternative legal remedy through the courts to pursue a claim for damages, and it would be reasonable to expect her to use this remedy to achieve the outcome she is looking for. In addition, Miss X’s complaint about the boundary issue is now late and there are no good reasons why a complaint could not have been made sooner.

Birmingham City Council (25 026 628)

Statement Closed after initial enquiries Managing council tenancies 10-Sep-2026

Summary: We will not investigate Mr X’s complaint the Council’s failure to resolve a leak in a neighbouring Council property caused damage to his property. This is because Mr X can take this matter to court and it is reasonable to expect him to do so.

Stevenage Borough Council (26 016 825)

Statement Closed after initial enquiries Managing council tenancies 10-Sep-2026

Summary: We cannot investigate Mr X’s complaint about the repair and maintenance of his flat, because it is outside our jurisdiction.

London Borough of Hounslow (26 015 181)

Statement Closed after initial enquiries Managing council tenancies 08-Sep-2026

Summary: We will not investigate this complaint about a claim for damage to the complainant’s property. This is because the complainant has an alternative legal remedy, to pursue a claim of negligence through the courts. Only the courts can decide whether the Council was negligent and liable for causing any damage. It is therefore reasonable to expect the complainant to use their legal remedy to achieve what they are looking for.      

London Borough of Southwark (26 014 854)

Statement Closed after initial enquiries Managing council tenancies 07-Sep-2026

Summary: We cannot investigate this complaint about how the Council managed a housing tenancy. This is because the law prevents us from investigating the Council’s management of social housing.

Sheffield City Council (25 020 083)

Statement Closed after initial enquiries Managing council tenancies 04-Sep-2026

Summary: We will cannot investigate this complaint about the Council’s refusal to allow a tenant to assign their Council tenancy in favour of their daughter. Matters related to the management of social housing tenancies are outside our jurisdiction and we have no discretion to consider them.

London Borough of Lambeth (26 000 019)

Statement Closed after initial enquiries Managing council tenancies 02-Sep-2026

Summary: We cannot investigate this complaint about the Council’s decision on eligibility for a discretionary disturbance payment. This is because the complaint is late. And, we cannot look at complaints about the management of social housing by a council in its role as a social landlord.

Royal Borough of Kingston upon Thames (25 024 867)

Statement Closed after initial enquiries Managing council tenancies 18-Aug-2026

Summary: We will not investigate this complaint about a social housing tenancy issue. This is because we have no remit to investigate the Council’s actions as a provider of social housing. There is not enough injustice separable from the tenancy issues to justify us investigating the complaints process or the other issues arising.

London Borough of Islington (26 011 416)

Statement Closed after initial enquiries Managing council tenancies 28-Jul-2026

Summary: We cannot investigate this complaint about how the Council dealt with X’s housing concerns and requests for a transfer. This is because X is a Council tenant and we have no power to investigate complaints about the Council acting in its capacity as social landlord.

London Borough of Southwark (26 011 104)

Statement Closed after initial enquiries Managing council tenancies 22-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of a complaint against a tenant management organisation. This is because there is no worthwhile outcome achievable.