London Borough of Tower Hamlets (25 010 077)

Statement Closed after initial enquiries Managing council tenancies 13-Jan-2026

Summary: We cannot investigate Miss Z’s complaint about how the Council handled disrepair in her council home. We cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Birmingham City Council (25 010 815)

Statement Closed after initial enquiries Managing council tenancies 13-Jan-2026

Summary: We cannot investigate part of Miss X’s complaint about the Council’s contractor crossing her property because it relates to the Council’s function as a social housing landlord and the law says we cannot investigate. We will not investigate Miss X’s complaint about anti-social behaviour generated by the site because the Council has not had the opportunity to consider the complaint.

London Borough of Lambeth (25 010 256)

Statement Closed after initial enquiries Managing council tenancies 06-Jan-2026

Summary: We cannot investigate Ms X’s complaint because it relates to the Council’s actions as registered social landlord, which is outside our remit.

London Borough of Hammersmith & Fulham (25 010 027)

Statement Closed after initial enquiries Managing council tenancies 16-Dec-2025

Summary: We cannot investigate Mr X’s complaint about the Council’s actions as registered social landlord and, in any case, the Housing Ombudsman Service has already adjudicated on his complaints.

Warwick District Council (25 019 549)

Statement Closed after initial enquiries Managing council tenancies 03-Dec-2025

Summary: We cannot investigate Mr B’s complaint about the Council’s handling of works to a path which serves his property and a Council-owned property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Central Bedfordshire Council (25 019 010)

Statement Closed after initial enquiries Managing council tenancies 01-Dec-2025

Summary: We cannot investigate Mr B’s complaint about the Council’s management of the adjoining property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

London Borough of Haringey (25 016 726)

Statement Closed after initial enquiries Managing council tenancies 05-Nov-2025

Summary: We cannot investigate Mrs B’s complaint that her property is being damaged by a water leak at a Council-owned property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Royal Borough of Kingston upon Thames (25 009 966)

Statement Closed after initial enquiries Managing council tenancies 28-Oct-2025

Summary: We cannot investigate Miss Y’s complaint about the Council’s refusal to change her rent due date and it sending her rent arrears letters. We cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Brighton & Hove City Council (25 006 754)

Statement Closed after initial enquiries Managing council tenancies 23-Oct-2025

Summary: We will not investigate this complaint about the Council refusing Mrs X’s request to succeed a tenancy. This is because we do not have the power to investigate complaints about the Council’s actions as a social landlord.

London Borough of Harrow (25 006 748)

Statement Closed after initial enquiries Managing council tenancies 21-Oct-2025

Summary: We will not exercise discretion to investigate this complaint about the Council’s decision to terminate a joint tenancy when one party gave it notice to quit. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We have no jurisdiction to investigate complaints about the management of tenancies by social housing landlords.