Westminster City Council (25 000 180)

Statement Closed after initial enquiries Managing council tenancies 24-Jul-2025

Summary: We cannot investigate this complaint about the Council’s failure to resolve disrepair issues with Miss C’s social housing. We have no power to investigate complaints about the Council acting in its capacity as social landlord. We will not investigate Miss C’s more recent complaint because it is premature.

London Borough of Hammersmith & Fulham (25 007 845)

Statement Closed after initial enquiries Managing council tenancies 17-Jul-2025

Summary: We cannot investigate Mr B’s complaint about the Council failing to maintain and repair a boundary wall at one of its properties. This is because we cannot investigate complaints about the management of social housing by a council in its role as a social landlord.

Lancaster City Council (25 001 660)

Statement Closed after initial enquiries Managing council tenancies 16-Jul-2025

Summary: We will not investigate this complaint about the Council granting permission to the complainant’s neighbours to install fence posts and an outbuilding. This is because the law bars us from investigating the Council’s actions as a registered social housing provider.

London Borough of Haringey (25 001 092)

Statement Closed after initial enquiries Managing council tenancies 13-Jul-2025

Summary: We will not investigate this complaint about the Council’s handling of a homelessness crisis. Some of the complaint is late, and Miss Y had appeal rights that it was reasonable for her to exercise.

Harlow District Council (25 004 825)

Statement Closed after initial enquiries Managing council tenancies 10-Jul-2025

Summary: We will not investigate Mr X’s complaint that the Council has refused approval for works he has done to his home. This is because the Council owns the freehold of the property and the complaint concerns its management of the property, which Mr X owns on a long lease. The law prevents us investigating such actions.

London Borough of Waltham Forest (25 003 921)

Statement Closed after initial enquiries Managing council tenancies 01-Jul-2025

Summary: We cannot investigate this complaint about information the Council provided to the complainant about parking permits before he signed a tenancy. This is because we have no power to investigate a council when it is acting as a landlord.

London Borough of Haringey (24 018 219)

Statement Closed after initial enquiries Managing council tenancies 25-Jun-2025

Summary: We cannot investigate this complaint about the Council’s decisions culminating in Miss X’s relative, Mr Y, being evicted from his council home. This is because the complaint has been made late. There are no good reasons to investigate as the eviction was subject to court action. Further, we are prohibited from considering the Council’s actions as social housing provider.

Bristol City Council (25 000 933)

Statement Closed after initial enquiries Managing council tenancies 24-Jun-2025

Summary: We cannot investigate this complaint about an overgrown garden, in a Council rented property, which affects the complainant’s fence. This is because we have no power to investigate a council when it is acting as a landlord.

Rotherham Metropolitan Borough Council (24 022 848)

Statement Closed after initial enquiries Managing council tenancies 18-Jun-2025

Summary: We cannot investigate complaints about the management of social housing. We will not investigate the complaint about the Council’s handling of Mr X’s reports of anti-social behaviour because there is insufficient evidence of fault causing sufficient injustice to justify this.

Royal Borough of Kensington & Chelsea (24 023 039)

Statement Closed after initial enquiries Managing council tenancies 18-Jun-2025

Summary: We will not investigate Mr X’s complaint about the Council’s delay in repairing his boiler. The law prevents us from investing complaints about the management of social housing.