Newcastle upon Tyne City Council (25 009 719)

Statement Upheld Managing council tenancies 28-Apr-2026

Summary: There was no fault in the Council’s decision about the appropriate banding for an applicant to its housing register, nor in its decision about the number of bedrooms he is entitled to. However, the Council was at fault because it initially imposed a restriction on the type of property the complainant could bid for, without taking the proper steps to establish this was necessary. This caused some frustration to the complainant, for which the Council has agreed to apologise.

London Borough of Haringey (25 016 778)

Statement Closed after initial enquiries Managing council tenancies 22-Apr-2026

Summary: We cannot investigate this complaint about disrepair in Miss X’s accommodation. This is because the law says we cannot investigate the actions of a council when it is acting as a landlord of social housing.

London Borough of Redbridge (25 014 938)

Statement Closed after initial enquiries Managing council tenancies 19-Apr-2026

Summary: We cannot investigate this complaint about how the Council dealt with disrepair in Mrs X’s home. This is because the law says we cannot investigate complaints when the Council is acting as a landlord of social housing.

London Borough of Tower Hamlets (25 018 479)

Statement Closed after initial enquiries Managing council tenancies 14-Apr-2026

Summary: We cannot investigate Miss X’s complaint because it relates to the Council’s actions as registered social landlord, which is outside our remit. We will not investigate other parts of the complaint because further investigation would not lead to a different outcome.

London Borough of Hackney (25 020 001)

Statement Closed after initial enquiries Managing council tenancies 08-Apr-2026

Summary: We cannot investigate Ms X’s complaint because it relates to the Council’s actions or failure to act in its capacity as a registered social landlord, which is not in our remit.

Birmingham City Council (25 016 612)

Statement Closed after initial enquiries Managing council tenancies 31-Mar-2026

Summary: We cannot investigate this complaint about the Council’s management of a social housing tenancy. We have no jurisdiction to investigate complaints about tenancies managed by social housing landlords.

Birmingham City Council (25 022 173)

Statement Closed after initial enquiries Managing council tenancies 11-Mar-2026

Summary: We cannot investigate Miss X’s complaint about the Council’s failure to respond to her personal injury claim. We have no remit to consider complaints about the management of social housing by a council acting as a social landlord.

Uttlesford District Council (25 019 210)

Statement Closed after initial enquiries Managing council tenancies 05-Mar-2026

Summary: We cannot investigate Mr X’s complaint about the Council’s response to a leak from a Council-owned property. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Nottingham City Council (25 015 959)

Statement Closed after initial enquiries Managing council tenancies 03-Feb-2026

Summary: We cannot investigate this complaint about rubbish in a Council home garden causing pest issues. This is because we have no power to investigate a council when it is acting as a social housing landlord.

London Borough of Lambeth (25 016 203)

Statement Closed after initial enquiries Managing council tenancies 16-Jan-2026

Summary: We cannot investigate Mr B’s complaint that the Council is failing to maintain a property it owns. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.