Managing council tenancies


Recent statements in this category are shown below:

  • London Borough of Havering (18 003 694)

    Statement Closed after initial enquiries Managing council tenancies 12-Jul-2018

    Summary: The Ombudsman cannot investigate this complaint about damage caused to the complainant's house when the Council worked on the next door property. This is because the Ombudsman cannot investigate a council when it is acting as a landlord.

  • Medway Council (18 001 208)

    Statement Closed after initial enquiries Managing council tenancies 11-Jun-2018

    Summary: Mr X complained about the Council's failure to take action against its tenant in a dispute over a boundary fence. The Ombudsman cannot investigate this complaint. This is because the complaint concerns a dispute with a social housing landlord about housing management matters. Complaints about social housing landlords are outside the Ombudsman's jurisdiction.

  • South Holland District Council (18 002 267)

    Statement Closed after initial enquiries Managing council tenancies 08-Jun-2018

    Summary: The Ombudsman cannot investigate Mr Y's complaint about the Council's refusal to remove saplings growing on its land between Mr Y and his neighbour. The Ombudsman by law cannot investigate complaints about how councils manage their social housing stock.

  • London Borough of Havering (18 000 572)

    Statement Closed after initial enquiries Managing council tenancies 09-May-2018

    Summary: Mrs X complained about the Council's contractors damaging her fence when working on the social housing landlord's property. The Ombudsman cannot investigate this complaint. This is because Mrs X's complaint is about the management of housing by a social housing landlord. The Ombudsman has no jurisdiction to investigate social housing landlords

  • Oxford City Council (17 017 502)

    Statement Closed after initial enquiries Managing council tenancies 30-Apr-2018

    Summary: The Ombudsman cannot investigate this complaint about charges for clearing a Council property after the tenancy ended. This is because we have no powers to investigate complaints connected to social housing.

  • Darlington Borough Council (17 019 573)

    Statement Closed after initial enquiries Managing council tenancies 24-Apr-2018

    Summary: The Ombudsman cannot investigate this complaint about the way the Council dealt with issues regarding a garden fence. This is because we have no jurisdiction to consider the council housing management matters in question.

  • London Borough of Barnet (18 000 011)

    Statement Closed after initial enquiries Managing council tenancies 20-Apr-2018

    Summary: The Ombudsman will not investigate Mr X's complaint about how the Council has managed a property in its capacity as a social housing provider. This is because the matter complained about is outside the Ombudsman's jurisdiction.

  • Waverley Borough Council (17 018 944)

    Statement Closed after initial enquiries Managing council tenancies 11-Apr-2018

    Summary: The Ombudsman will not investigate Mr B's complaint about the Council's decision to increase the rent of his garage. This is because there is no evidence of fault in the way the Council reached its decision.

  • South Derbyshire District Council (17 019 738)

    Statement Closed after initial enquiries Managing council tenancies 10-Apr-2018

    Summary: The Ombudsman cannot investigate this complaint that the Council is not providing adequate services to one of its tenants who has a severe hearing disability. This is because we have no jurisdiction to consider the council housing management issues in question.

  • London Borough of Southwark (17 013 268)

    Statement Closed after initial enquiries Managing council tenancies 05-Apr-2018

    Summary: Ms X complains the Council changed the lock on her garage in 2004 and she has only recently become aware of this. The Ombudsman will not investigate this complaint because we do not consider she has been caused a significant personal injustice which warrants our involvement.

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