London Borough of Croydon (23 021 415)

Statement Closed after initial enquiries Managing council tenancies 04-Jun-2024

Summary: We will not investigate this complaint about the Council’s handling of disrepair and poor conditions in Mrs X’s home. The property is social housing, so the law prevents us investigating.

London Borough of Tower Hamlets (23 021 343)

Statement Closed after initial enquiries Managing council tenancies 21-May-2024

Summary: We will not investigate this complaint about housing-related matters. The law prevents us investigating the Council’s management of social housing. The Information Commissioner can better consider the point about access to information. Other points have not completed the Council’s complaint procedure.

London Borough of Southwark (24 000 132)

Statement Closed after initial enquiries Managing council tenancies 22-Apr-2024

Summary: We cannot investigate this complaint about the allocation of a tenancy to Mr X’s neighbour. This is because the complaint has been raised in the context of Mr X alleging unfairness by housing management staff. We have no remit to consider complaints about the Council’s actions when it is acting as a social housing landlord.

London Borough of Bromley (23 014 753)

Statement Closed after initial enquiries Managing council tenancies 14-Apr-2024

Summary: We will not investigate this complaint about the handling of a rent account for supported accommodation. There is no good reason to investigate old events when the law says we should not, and we could not say the claimed injustice stems from the alleged faults or achieve more for the complainant than the position in the Council’s response from 15 months ago.

London Borough of Lambeth (23 008 916)

Statement Closed after initial enquiries Managing council tenancies 20-Mar-2024

Summary: We will not investigate Mrs X’s complaint about the Council connecting a waste-water pipe from its property to a surface water downpipe and drain shared with her house, and about delay in how it handled the matter. The law prevents us investigating the Council’s actions as a social housing manager regarding the downpipe and drain works. It would therefore be disproportionate for us to investigate any Council delay in its handling of the matter. If a nearby Council-owned tree is found to be the cause of Mrs X’s property damage, this would be a claim that the Council is liable for it. It would be reasonable for her to make a claim to the Council’s insurer, then go to court if required, to pursue the legal liability finding of property damage and redress she seeks.

London Borough of Croydon (23 017 546)

Statement Closed after initial enquiries Managing council tenancies 14-Mar-2024

Summary: We will not exercise discretion to investigate this complaint about the Council’s tenancy termination procedure when Ms X transferred from a council secure tenancy to a housing association assured tenancy in 2017. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner. We have no jurisdiction to investigate complaints about the management of tenancies by social housing landlords.

Broxtowe Borough Council (23 016 936)

Statement Closed after initial enquiries Managing council tenancies 11-Mar-2024

Summary: We will not investigate this complaint. It is about the Council’s management of its social housing, which the law prevents us investigating.

London Borough of Haringey (23 003 078)

Statement Closed after initial enquiries Managing council tenancies 08-Mar-2024

Summary: We will not investigate this complaint about failure to replace a fence. The law prevents us investigating the Council’s actions regarding the fence. It would therefore be disproportionate to investigate the Council’s handling of complaints and communications about the matter.

London Borough of Waltham Forest (23 019 045)

Statement Closed after initial enquiries Managing council tenancies 27-Feb-2024

Summary: We cannot investigate Mr B’s complaint about the Council’s handling of his complaint about the behaviour of a Council tenant. This is because we cannot investigate complaints about the management of social housing by councils.

London Borough of Havering (23 006 859)

Statement Closed after initial enquiries Managing council tenancies 21-Feb-2024

Summary: We will not investigate this complaint about a house Ms X leases to the Council. This is because it is reasonable to expect Ms X to use her right to take court action.