Leicester City Council (23 015 268 fr)

Report Upheld Homelessness 28-Aug-2025

Summary: We have written this further report because the Council has refused to comply with some recommendations made in our report issued on 15 October 2024. Although the Council has complied with our service improvement recommendations and agreed to make a payment for distress, it has refused to remedy all the personal injustice caused to Ms X, by the Council’s fault. We are not satisfied with the Council’s explanation for refusing to fully remedy the personal injustice to Ms X. We have therefore issued this further report to highlight our continuing concerns.

South Kesteven District Council (24 010 719)

Report Upheld Homelessness 18-Aug-2025

Summary: Mr X complained about the lack of support and accommodation the Council provided after he became homeless in 2024. He says this caused him significant stress while he was street homeless and made his health conditions worse.

London Borough of Lewisham (24 016 564)

Report Upheld Homelessness 14-Aug-2025

Summary: Mr Y complained on behalf of Ms X about the Council’s handling of her homeless application after she received notice to leave a private tenancy. Particularly, that the Council told Ms X to stay in the property until the court issued a bailiff warrant. Mr Y says Ms X experienced avoidable financial loss and distress.

North Yorkshire Council (24 012 483)

Report Upheld Other 12-Aug-2025

Summary: Mr X complained about the Council’s delay in dealing with his application for a Disabled Facilities Grant (DFG) for an extension to his property. As a result, Mr X and his family have lived in overcrowded accommodation for longer than necessary which has had a significant impact on his children due to their needs.

Royal Borough of Kensington & Chelsea (24 008 808)

Statement Upheld Homelessness 05-Aug-2025

Summary: Ms X complained there were failings in the way the Council dealt with her homelessness and housing applications causing her distress and financial loss. We found fault by the Council as it delayed reviewing Ms X’s situation in 2023 and 2024 and dealing with Ms X’s homelessness application. The Council has already apologised for the delay and offered a suitable remedy for the injustice caused in this case. So, we have ended our investigation.

London Borough of Tower Hamlets (24 015 224)

Statement Upheld Homelessness 05-Aug-2025

Summary: The Council was at fault for failing to address damp and mould in Miss X’s temporary accommodation and delay providing alternative accommodation once a review found it was unsuitable. This left Miss X and her baby at risk of harm from damp and mould, which is an injustice. The Council has agreed to apologise, make payments, and act to improve its services.

Manchester City Council (24 020 463)

Statement Closed after initial enquiries Homelessness 05-Aug-2025

Summary: We will not investigate this complaint about the Council’s alleged failure to make a suitable offer of accommodation to Miss X. This is because Miss X has a right of appeal regarding the Council’s decision, and it would be reasonable for her to use it.

Royal Borough of Greenwich (24 023 150)

Statement Closed after initial enquiries Allocations 05-Aug-2025

Summary: We will not investigate Mr X’s complaint about disrepair in his council property and its assessment of his housing register priority. We cannot investigate the Council’s actions related to housing disrepair because it was acting in its role as social landlord. There is insufficient evidence of fault in its handling of his requests for medical priority on the housing register.

Arun District Council (25 001 713)

Statement Closed after initial enquiries Allocations 05-Aug-2025

Summary: We will not investigate this complaint about how the Council handled its housing allocation duties. Some of the complaint is late, and we would not achieve anything further by investigating more recent events.

West Berkshire Council (25 002 324)

Statement Closed after initial enquiries Allocations 05-Aug-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.