Birmingham City Council (24 018 837)

Statement Upheld Homelessness 07-Apr-2026

Summary: The Council did not take a homeless application when it was told that a service user had no accommodation for a second night. This was fault. The Council has agreed to apologise, review its procedures and make a symbolic payment. This remedies the uncertainty caused, as the complainant will never know if the situation might have been different.

London Borough of Islington (25 008 084)

Statement Upheld Homelessness 07-Apr-2026

Summary: Miss X complained about the Council’s handling of her homeless application. We find no fault in the Council’s domestic abuse support, but do find fault in the Council’s delay in accepting the main housing duty, its poor communication, its failure to process her January 2025 complaint under the formal procedure, and its lack of recorded evidence that it checked the suitability of Property A at placement. This caused Miss X uncertainty, distress, and time and trouble. The Council has apologised, offered a suitable payment to Miss X, and made service improvements, which is a satisfactory remedy for the injustice caused.

London Borough of Lewisham (25 009 490)

Statement Closed after initial enquiries Allocations 07-Apr-2026

Summary: We will not investigate this complaint about the Council’s decision to end its housing duty for Miss X. This is because it is a late complaint and we will not exercise discretion to consider it because Miss X has not provided any good reasons why it could not have been brought to us sooner.

London Borough of Southwark (25 019 494)

Statement Closed after initial enquiries Council house sales and leaseholders 07-Apr-2026

Summary: We will not investigate this complaint about the Council’s handling of a Right to Buy (RTB) application. This is because there is not enough evidence of fault, in how the Council made its decision, to justify an investigation.

London Borough of Enfield (25 019 793)

Statement Closed after initial enquiries Allocations 07-Apr-2026

Summary: We will not investigate Ms X’s complaint about the Council’s decision not to allow her to join its housing register. This is because there is insufficient evidence of fault to justify our involvement.

London Borough of Enfield (25 019 811)

Statement Closed after initial enquiries Allocations 07-Apr-2026

Summary: We will not investigate Ms X’s complaint about the priority the Council awarded on its housing register. This is because there is insufficient evidence of fault in its decision-making to justify our involvement.

London Borough of Southwark (25 020 396)

Statement Closed after initial enquiries Council house sales and leaseholders 07-Apr-2026

Summary: We will not investigate this complaint about the Council’s handling of a Right to Buy (RTB) application. This is because there is not enough evidence of fault, in how the Council made its decision, to justify an investigation.

Royal Borough of Kensington & Chelsea (26 000 478)

Statement Closed after initial enquiries Homelessness 07-Apr-2026

Summary: We will not investigate Mr X’s complaint that the Council placed him in unsuitable accommodation and refused his review request. Mr X has used his alternative remedy to the court. Therefore, we cannot investigate.

Sandwell Metropolitan Borough Council (25 007 936)

Statement Closed after initial enquiries Allocations 06-Apr-2026

Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Hackney (25 011 810)

Statement Not upheld Allocations 06-Apr-2026

Summary: Mr D complains about the Council closing his housing register account in 2020 and says he should have additional housing priority. I have ended the investigation. Mr D can make a new complaint to the Council about his housing register account and can ask the Council to assess his housing priority.