London Borough of Enfield (25 003 979)

Statement Upheld Allocations 31-Mar-2026

Summary: We found there was fault in the way the Council dealt with a disrepair report Miss X made. The Council did not properly address its duty to take appropriate action under the Housing Health and Safety Rating System (HHSRS). We also found there was some delay in the Council deciding Miss X’s application to join the housing register but we found its decision not to allow this was in accordance with its policy. We recommended an apology and a payment to recognise the fault caused uncertainty to Miss X.

Birmingham City Council (25 016 612)

Statement Closed after initial enquiries Managing council tenancies 31-Mar-2026

Summary: We cannot investigate this complaint about the Council’s management of a social housing tenancy. We have no jurisdiction to investigate complaints about tenancies managed by social housing landlords.

London Borough of Southwark (25 018 051)

Statement Closed after initial enquiries Allocations 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s failure to rehouse him because there is insufficient evidence of fault to justify our involvement.

North Lincolnshire Council (25 018 585)

Statement Closed after initial enquiries Private housing 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s lack of support to him as a landlord when his tenant reported disrepair. There is insufficient evidence of fault to justify our involvement.

Tonbridge and Malling Borough Council (25 019 061)

Statement Closed after initial enquiries Private housing 31-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s homelessness support to his tenant because it was reasonable for him to take legal action to enforce his property rights. We cannot investigate the complaint about what happened in court.

Westminster City Council (25 008 007)

Statement Upheld Homelessness 30-Mar-2026

Summary: We have found fault with the Council for making a delayed relief duty decision, and for failing to secure suitable accommodation for Mr X. This caused Mr X avoidable distress and the injustice of living in unsuitable accommodation. The Council has agreed to apologise and make a symbolic payment to Mr X to remedy the injustice.

West Berkshire Council (25 008 974)

Statement Not upheld Homelessness 30-Mar-2026

Summary: We did not find the Council at fault for how it handled Ms X’s homelessness application.

London Borough of Lewisham (25 011 192)

Statement Upheld Homelessness 30-Mar-2026

Summary: The Council was at fault in how it helped Miss X when she was being evicted and for failing to tell her of her right to ask for a review of her homelessness accommodation’s suitability and her priority on the social housing register. The faults caused Miss X avoidable distress, confusion and uncertainty and meant she remained in unsuitable accommodation for too long. The Council will apologise to Miss X, make a symbolic payment, review her priority and take action to prevent similar fault in future.

Swindon Borough Council (25 018 953)

Statement Closed after initial enquiries Other 30-Mar-2026

Summary: We will not investigate this complaint alleging anti-social behaviour and nuisance arising from dogs barking persistently and creating an odour. There is not enough evidence of fault to justify investigating.

London Borough of Southwark (25 019 019)

Statement Closed after initial enquiries Private housing 30-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s failure to ensure vacant possession when his formal notice expired. This is because it was appropriate for him to take court action to evict the tenant so he could sell the property.