Housing


Recent reports in this category are shown below:

  • Royal Borough of Kensington & Chelsea (23 002 077)

    Report Upheld Homelessness 15-Feb-2024

    Summary: Mr X complained that the Council delayed in dealing with his homelessness application and failed to offer interim accommodation when he was fleeing domestic abuse. Mr X says he has been street homeless and without safe accommodation for longer than necessary.

  • London Borough of Harrow (22 015 491)

    Statement Upheld Homelessness 30-Jan-2024

    Summary: Mr X complained the Council failed to properly consider Mr Y and Mr Z’s housing register and homelessness applications and their requests for emergency accommodation. We have found fault by the Council in failing to properly consider and process the applications. In particular regarding its Equality Act duties to Mr Z as a vulnerable resident in need of the Council’s support because his current accommodation was unsuitable for him. We have not found fault with its response to the request for emergency accommodation. The faults found caused injustice, which the Council should remedy by apologising, making a payment to reflect the distress caused, and service improvements.

  • Royal Borough of Kensington & Chelsea (23 007 237)

    Statement Upheld Allocations 30-Jan-2024

    Summary: Miss X complained the Council failed to rectify a mould issue in her temporary accommodation. Miss X says this is impacting her and her son’s health and has caused damage to their belongings. We found the Council at fault for delays in responding to Miss X and for not addressing her claim of damaged belongings. The Council agreed to apologise to Miss X, make a payment to recognise the uncertainty caused, decide on what steps it will take next, and respond to Miss X’s claim of damaged belongings.

  • Tandridge District Council (23 008 601)

    Statement Closed after initial enquiries Other 30-Jan-2024

    Summary: We cannot investigate this complaint about the Council’s duty to protect Miss X’s property because Miss X has started court action against the Council on the same matter. The law says we cannot investigate a complaint if someone has started court action about the matter.

  • Birmingham City Council (23 013 339)

    Statement Closed after initial enquiries Council house sales and leaseholders 30-Jan-2024

    Summary: We will not investigate this complaint that the Council is delaying the processing of the complainant’s Right to Buy application. It is reasonable to expect the complainant to use the statutory notice of delay procedure and, if needed, to take the Council to court.

  • London Borough of Sutton (23 014 567)

    Statement Closed after initial enquiries Homelessness 30-Jan-2024

    Summary: We will not investigate Ms X’s complaint about the Council’s delay in helping to prevent her homelessness or its decision about how much she can afford to pay towards her rent. This is because further investigation would not lead to a different outcome.

  • Knowsley Metropolitan Borough Council (22 016 532)

    Statement Not upheld Allocations 29-Jan-2024

    Summary: Miss X complained the Council did not award her the correct priority banding on its housing register and it did not properly consider her circumstances when she moved to temporary accommodation as her property was in disrepair. We do not find fault with the Council’s handling of her case or how it made its decisions according to its allocations policy.

  • Birmingham City Council (23 003 084)

    Statement Upheld Other 29-Jan-2024

    Summary: Ms X complained the Council failed to award her the correct priority on its housing register. The Council was not at fault in deciding her priority. However, it failed to properly consider whether Ms X was homeless. Ms X also complained about the Council’s refusal of a discretionary housing payment. Based on information seen, there was fault in the way it considered this, and it failed to properly consider a request for reasonable adjustments when Ms X challenged its decision. The Council should apologise for the distress and uncertainty caused and take steps to prevent recurrence.

  • London Borough of Barnet (23 011 782)

    Statement Closed after initial enquiries Homelessness 29-Jan-2024

    Summary: We will not investigate Mr X’s complaint about the suitability of accommodation provided by the Council after he became homeless. There is not enough evidence of fault to justify our involvement.

  • Buckinghamshire Council (23 014 137)

    Statement Closed after initial enquiries Allocations 29-Jan-2024

    Summary: We will not investigate this complaint about decisions the Council made about the complainant’s housing application. This is because there is insufficient evidence of fault by the Council and there were review rights the complainant could have used.

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