London Borough of Harrow (24 017 994)

Statement Closed after initial enquiries Homelessness 02-Sep-2025

Summary: We will not investigate this complaint about the Council’s failure to provide accommodation when it considered Mr X’s homelessness applications. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Ealing (24 013 702)

Statement Upheld Private housing 02-Sep-2025

Summary: Mr X complained about the Council’s handling of property disrepair at his mother’s (Mrs Y) private accommodation. We found the Council was at fault in delaying inspecting the accommodation and issuing the outcome of that inspection. It was also at fault in attempting to arrange a re-inspection later in 2024. It was not at fault in declining to commence formal legal action against the landlord. The Council’s faults caused Mrs Y injustice in the form of uncertainty for which we are recommending a remedy.

London Borough of Southwark (24 014 982)

Statement Upheld Homelessness 02-Sep-2025

Summary: Miss X complained about how the Council handled her homelessness and about the suitability of the accommodation it provided. Miss X also complained about how the Council handled her housing allocation. The Council was at fault. It failed to handle her homelessness properly. It used incorrect terminology in its communication causing confusion and uncertainty. It delayed accepting the main housing duty resulting in a delay in Miss X having a right of review. The Council should apologise to Miss X, make a symbolic payment to her and provide an update about ongoing service improvements.

Preston City Council (25 001 649)

Statement Closed after initial enquiries Homelessness 02-Sep-2025

Summary: The Council has apologised for poor communications in relation to Mr X’s homelessness application and that is sufficient to remedy the frustration caused. There is insufficient evidence of fault in the way the Council decided to remove Mr X’s band C priority on its housing register to justify further investigation.

Arun District Council (25 001 775)

Statement Closed after initial enquiries Homelessness 02-Sep-2025

Summary: We will not investigate Ms X’s complaint about the Council’s lack of support with her homelessness. Any complaint about the period before 2024 is late and there are no good reasons to consider them now. There is insufficient evidence of fault in the Council’s recent decision-making to justify our involvement.

Cambridge City Council (25 002 439)

Statement Closed after initial enquiries Homelessness 02-Sep-2025

Summary: We will not investigate this complaint about housing advice provided by the Council and the conduct of officers. This is because there is insufficient evidence of fault by the Council, and because it is unlikely we could add to the Council’s response. In addition, the complainant could complain to the Information Commissioner.

Gravesham Borough Council (25 004 952)

Statement Closed after initial enquiries Homelessness 02-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision the property it offered Ms X’s family was suitable and to end the main housing duty. It was reasonable for Ms X to use her statutory right of appeal to the county court. The court may now accept a late appeal.

Wealden District Council (25 003 550)

Statement Closed after initial enquiries Homelessness 02-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to withdraw Miss X from their housing register. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Lambeth (25 003 667)

Statement Closed after initial enquiries Allocations 02-Sep-2025

Summary: We will not investigate this complaint about how the Council handled Miss X’s housing register application. This is because there is not enough evidence of fault to justify our investigation.

London Borough of Redbridge (25 003 809)

Statement Closed after initial enquiries Council house sales and leaseholders 02-Sep-2025

Summary: We will not investigate this complaint about the Council’s advice on a Right to Buy discount. There is insufficient evidence of any fault which would warrant an investigation.