London Borough of Bromley (25 011 240)

Statement Upheld Private housing 08-Sep-2026

Summary: There was no evidence of fault in how the Council oversaw the housing repairs as set out in the improvement notice for Ms X’s property. It was at fault for not retaining a copy of the report after it carried out an inspection of the works. The Council has agreed to apologise and carry out a fresh inspection to remedy the injustice this caused Ms X.

London Borough of Lambeth (25 011 926)

Statement Upheld Allocations 08-Sep-2026

Summary: Mr X complained the Council made him an offer of unsuitable temporary and permanent accommodation and prevented him from bidding for permanent accommodation for several months. We found fault by the Council on all matters. This caused Mr X uncertainty, frustration and distress. We recommend the Council apologise to Mr X and make him a payment in recognition of the injustice caused to him.

London Borough of Redbridge (25 016 260)

Statement Upheld Allocations 08-Sep-2026

Summary: The Council was at fault for failing to provide Miss X temporary accommodation when she was experiencing domestic abuse, causing her distress and frustration. Delay in a review of her housing priority banding, poor communication and delay in the Council’s complaint handling added to her frustration. The Council has agreed to apologise to Miss X and to make a payment to acknowledge the impact of its faults.

Westminster City Council (25 017 803)

Statement Upheld Homelessness 08-Sep-2026

Summary: Mr X complained the Council failed to move him to alternative accommodation after it identified the property he was living in was unsuitable. We find the Council was at fault for its delay in moving Mr X to alternative suitable accommodation. This caused Mr X distress, and he was deprived of living in unsuitable accommodation. The Council has agreed to make a further financial payment to Mr X to reflect his injustice.

Southend-on-Sea City Council (25 019 528)

Statement Closed after initial enquiries Private housing 08-Sep-2026

Summary: We will not investigate Miss X’s complaint about how the Council responded to her housing concerns because there is not enough evidence of fault.

Charnwood Borough Council (25 027 652)

Statement Closed after initial enquiries Private housing 08-Sep-2026

Summary: We cannot investigate this complaint about the Council’s decisions regarding property Mrs X owns because she has used her right to appeal to the First Tier (Property Chamber) Tribunal. We will not investigate the remainder of Mrs X’s complaint because she has not formally complained to the Council about them.

Newcastle upon Tyne City Council (25 028 527)

Statement Closed after initial enquiries Other 08-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to compensate him for fence repairs. There is not enough evidence the Council caused damage to his fence.

London Borough of Hillingdon (26 007 381)

Statement Upheld Other 08-Sep-2026

Summary: We will not investigate this complaint about the Council’s valuation of Ms X’s discount market sale property as the Council is to investigate the complaint now.

Reading Borough Council (26 014 769)

Statement Closed after initial enquiries Other 08-Sep-2026

Summary: We will not investigate this complaint about property damage. This is because it is reasonable to expect the complainant to go to court.

London Borough of Hillingdon (25 025 098)

Statement Closed after initial enquiries Homelessness 08-Sep-2026

Summary: We will not investigate Miss X’s complaint that the Council did not progress her homelessness application promptly and that its communication with her was poor. This is because we could not add to the Council’s investigation.