London Borough of Barnet (25 006 734)

Statement Not upheld Allocations 30-Jun-2026

Summary: We have found no fault with the Council in the way it handled Mr X’s accommodation suitability review request. It carried out an informal review followed by a formal review in line with its Allocation Scheme.

London Borough of Camden (25 012 448)

Statement Closed after initial enquiries Homelessness 30-Jun-2026

Summary: I have decided to end my investigation. This is because Mr X has appealed the Council’s section 202 review decision to the Court and I cannot investigate a complaint subject to court action.

Birmingham City Council (25 014 228)

Statement Closed after initial enquiries Allocations 30-Jun-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

Manchester City Council (25 016 119)

Statement Closed after initial enquiries Homelessness 30-Jun-2026

Summary: We will not investigate this complaint about the Council’s failure to make an offer of housing within a particular timeframe to Miss X who is homeless. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Newham (25 016 311)

Statement Closed after initial enquiries Allocations 30-Jun-2026

Summary: We will not investigate this complaint about Ms X’s bidding on the Council housing register. This is because there is not enough evidence of injustice to justify further investigation.

Royal Borough of Greenwich (25 020 655)

Statement Closed after initial enquiries Allocations 30-Jun-2026

Summary: We will not investigate this complaint about Ms X’s priority on the Council’s housing register. This is because there is not enough evidence of fault to justify further investigation.

Warwick District Council (25 024 305)

Statement Closed after initial enquiries Homelessness 30-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application. There is not enough evidence of fault to justify investigating. If Mr X disagrees with the Council’s review decision, it is reasonable for him to use his right of appeal to the County Court.

Kirklees Metropolitan Borough Council (25 011 190)

Statement Upheld Homelessness 29-Jun-2026

Summary: Miss Y complained about the way the Council dealt with her housing application. We have not found fault with the way in which the Council carried out its reassessment of Miss Y’s housing priority. We have found fault with the Council’s delay starting the reassessment process and that it has already taken appropriate action to remedy the injustice this caused.

Liverpool City Council (25 014 521)

Statement Upheld Allocations 29-Jun-2026

Summary: It is not appropriate to investigate this complaint about the Council’s handling of Miss X’s housing application further. This is because the Council accepted fault and offered a suitable remedy. Further investigation would not be proportionate.

London Borough of Harrow (25 016 807)

Statement Upheld Allocations 29-Jun-2026

Summary: We will not investigate Ms X’s complaint about the Council’s delay in re-assessing her housing register application. The Council apologised and offered to pay her £250 to remedy the uncertainty and avoidable time and trouble caused. Further investigation by us would not lead to a different outcome.