Housing

London Borough of Haringey (18 005 090)

Report Upheld Homelessness 29-Apr-2019

Summary: Ms B complains that, when the Council provided accommodation at Property X and Property Y when she and her family were homeless, the Council did not deal properly with her requests to review each property's suitability and failed to deal properly with disrepair at both properties.

Oadby and Wigston Borough Council (18 005 370)

Report Upheld Homelessness 04-Apr-2019

Summary: Ms X complained the Council did not deal properly with her when she and her children became homeless when fleeing domestic violence. There were delays while the Council argued with another council (Authority A) about whose responsibility it was to take her homelessness application. The Council provided her with temporary accommodation that she believed was not suitable.

London Borough of Haringey (17 017 941)

Report Upheld Homelessness 29-Mar-2019

Summary: Ms B complains that, when the Council provided accommodation at Property X and Property Y when she and her family were homeless, the Council did not deal properly with her requests to review each property's suitability and failed to deal properly with disrepair at both properties.

Royal Borough of Kensington and Chelsea (18 002 277)

Report Upheld Homelessness 05-Mar-2019

Summary: Miss X complained about the way the Council dealt with her homelessness application. It arranged unsuitable accommodation while it considered her application and review requests. It took too long to make a final decision and it did not follow the correct process for carrying out a review. Overall the Council took 55 weeks from the time she first applied to reach its final decision to accept the main housing duty.

Maidstone Borough Council (18 000 166)

Report Upheld Allocations 26-Feb-2019

Summary: Mr K complains about the Council's decision to refuse his application to join its housing register. As a result, he and his family continue to live in accommodation unsuitable for his disabilities.

Basingstoke and Deane Borough Council (17 012 432)

Report Upheld Homelessness 08-Feb-2019

Summary: Mr X complained the Council did not give him a decision on his 2012 homelessness application and then unreasonably removed him from the housing
register.

London Borough of Hounslow (17 018 631)

Report Upheld Homelessness 03-Oct-2018

Summary: Miss X complains the Council has failed to provide housing support following her application for housing in May 2017. She says she is homeless and is in priority need because she has a dependent child.

Brighton and Hove City Council (16 017 200)

Report Upheld Homelessness 10-May-2018

Summary: Miss X complains that the Council made her unsuitable offers of accommodation when she was homeless; did not reimburse her within a reasonable time for storage charges she paid while she was homeless and living in temporary accommodation; took too long to consider and reply to her complaints; did not fully address her complaints that some officers made unprofessional comments in its reply to the Stage Two complaint; wrongly told her she was ranked first on the shortlist for a property which would be ready in September 2016. She therefore stopped bidding for other suitable properties advertised on the Home Move scheme for two months.

London Borough of Croydon (16 017 593)

Report Upheld Allocations 26-Apr-2018

Summary: Mr X complains the Council has failed to consider medical evidence he provided showing he requires two bedroom accommodation due to his medical condition. Mr X says the Council agreed to review his housing application but it has never informed him of the outcome.

London Borough of Ealing (17 007 432)

Report Upheld Homelessness 17-Apr-2018

Summary: Miss X complains about the suitability and affordability of the interim accommodation the Council placed her and her family in, between June 2017 and January 2018, while it made a decision on her homelessness application. She also complains the decision took too long.