London Borough of Waltham Forest (24 000 033)

Report Upheld Homelessness 09-Jun-2025

Summary: Mr X complained that the Council failed to provide sufficient support when he became homeless due to domestic abuse. Mr X considers the Council’s actions show it discriminated against him as he was not treated the same way as a woman fleeing domestic abuse. Mr X also considers the Council’s actions have caused the loss of his belongings, caused significant distress and put him at risk of harm and abuse.

Bristol City Council (24 019 205)

Statement Upheld Homelessness 20-May-2025

Summary: We will not investigate Miss X’s complaint the Council placed her in unsuitable temporary accommodation. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

London Borough of Camden (23 015 415)

Statement Upheld Allocations 20-May-2025

Summary: Ms Z, on behalf of Mr X, complained the Council wrongly removed housing register priority points affecting his bidding for available properties. There was fault in respect of the number of points awarded between September 2023 and February 2024 however there is no evidence this meant Mr X missed out on an available property. A symbolic payment for the distress caused is agreed.

Shropshire Council (23 020 057)

Statement Closed after initial enquiries Homelessness 20-May-2025

Summary: We will not investigate Mr X’s complaint about the Council’s refusal to install sound insulation. Further investigation would not lead to a different outcome.

London Borough of Redbridge (24 020 700)

Statement Closed after initial enquiries Homelessness 20-May-2025

Summary: We will not investigate this complaint about the provision of suitable accommodation. This is because there is insufficient evidence of fault by the Council.

London Borough of Southwark (24 020 835)

Statement Closed after initial enquiries Homelessness 20-May-2025

Summary: We will not investigate this complaint that the Council has ignored the complainant’s request to move. This is because there is insufficient evidence of fault by the Council and because we have no power to investigate some parts of the complaint.

Salford City Council (24 021 147)

Statement Closed after initial enquiries Homelessness 20-May-2025

Summary: We will not investigate this complaint about the complainant’s housing support worker because there is insufficient evidence of fault by the Council.

Torbay Council (25 003 503)

Statement Closed after initial enquiries Private housing 20-May-2025

Summary: We will not investigate this complaint about how the Council dealt with reports of private property disrepair. There is not enough evidence of fault to justify our involvement.

London Borough of Redbridge (24 010 577)

Statement Upheld Homelessness 19-May-2025

Summary: Miss X, on behalf of her mother Mrs Y, complained the Council failed to provide suitable alternative accommodation following a suitability review in July 2024. Mrs Y and her family have been in unsuitable accommodation longer than they should have because the Council has failed to offer alternative accommodation. A symbolic payment to recognise the distress caused is agreed.

Royal Borough of Kensington & Chelsea (24 011 932)

Statement Upheld Homelessness 19-May-2025

Summary: Miss X complained the Council failed to address her reports of damp, mould, mice and a collapsed floor in temporary accommodation it housed her and her family in. We find the Council at fault for failing to address the disrepair which left Miss X in unsuitable accommodation for six months in 2024. This caused significant injustice to Miss X and her family. The Council has agreed to make a payment to her to remedy the injustice.