Luton Borough Council (25 001 926)

Statement Upheld Homelessness 04-Nov-2025

Summary: Mr X complained about the Council’s handling of his homelessness application. We found the Council at fault. It should apologise and make payment in recognition of the injustice caused.

London Borough of Brent (25 005 509)

Statement Closed after initial enquiries Allocations 04-Nov-2025

Summary: We will not investigate this complaint about the Council’s handling of its housing duties. Some of the complaint is late. For the remainder, Miss X did not use her appeal rights and there is not enough evidence of fault in the Council not allocating her a property.

Somerset Council (25 007 213)

Statement Closed after initial enquiries Allocations 04-Nov-2025

Summary: We will not investigate this complaint about how the Council dealt with Ms Y’s housing register application. There is insufficient evidence of injustice to Ms Y to justify an investigation.

Ribble Valley Borough Council (25 007 293)

Statement Closed after initial enquiries Private housing 04-Nov-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of reports of disrepair in private rented sector housing. There is insufficient evidence of fault causing sufficient injustice to warrant further investigation.

London Borough of Bromley (25 007 832)

Statement Closed after initial enquiries Homelessness 04-Nov-2025

Summary: We will not investigate Ms X’s complaint about how the Council handled her tenancy when her landlord gave her notice. There is not enough evidence of significant injustice to warrant an investigation.

Westminster City Council (25 007 892)

Statement Closed after initial enquiries Allocations 04-Nov-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Tower Hamlets (24 018 996)

Statement Upheld Allocations 03-Nov-2025

Summary: Miss X complained about how the Council dealt with her brother’s (Mr X) housing register and homelessness applications. We found fault with its handling of both matters. The Council agreed to apologise to Mr X, reconsider its decision not to backdate his housing register application and make him a payment in recognition of the injustice caused to him. It also agreed to check its records to see if Mr X would have been the first placed bidder on any suitable properties offered by the Council between January 2024 and August 2025, when Mr X’s bidding number was activated.

London Borough of Redbridge (24 012 973)

Statement Upheld Allocations 03-Nov-2025

Summary: Mrs X complained about the way the Council dealt with her housing application and medical assessment. The Council was at fault for failing to explain the reasons for its decision, failing to evidence it had considered all of the medical evidence and failing to consider if Mrs X was homeless. This caused Mrs X uncertainty about whether the Council had completed the assessment process properly. The Council will apologise, complete a new medical assessment, consider if Mrs X is homeless and make a payment to her to remedy the injustice caused.

London Borough of Brent (25 007 957)

Statement Closed after initial enquiries Allocations 03-Nov-2025

Summary: We will not investigate this complaint about the unsuitability of Miss X’s accommodation. This is because we could not add to the investigation carried out by the Council. Miss X now has the right to appeal to the County Court regarding the suitability of her accommodation.

Arun District Council (25 008 017)

Statement Closed after initial enquiries Allocations 03-Nov-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.