London Borough of Tower Hamlets (25 015 723)

Statement Upheld Allocations 01-Sep-2026

Summary: Mrs X complained about the Council’ failure to honour an agreement to secure suitable accommodation following an allocations mistake. We found the Council to be at fault. This caused Mrs X and her family to live in overcrowed conditions for longer than necessary, as well as significant distress and frustration. To remedy this injustice, the Council agreed to apologise, make a symbolic payment and make Mrs X a direct offer of the first, available, suitable property.

Cambridge City Council (25 021 975)

Statement Closed after initial enquiries Homelessness 01-Sep-2026

Summary: We will not investigate Mr Y’s complaint against the Council decision to refer him to another local authority. This is because it is unlikely that an investigation would achieve the outcome he wants. Mr Y had statutory review rights, and it was reasonable for him to use the review and appeals procedure to challenge this decision.

London Borough of Hillingdon (25 023 828)

Statement Closed after initial enquiries Homelessness 01-Sep-2026

Summary: We will not investigate Miss X's complaint about the Council's handling of her homelessness application because further investigation is unlikely to lead to a different outcome.

Cheshire West & Chester Council (25 024 470)

Statement Closed after initial enquiries Allocations 01-Sep-2026

Summary: We will not investigate Mrs X’s complaint about how the Council considered her housing application. This is because further investigation would not lead to a different outcome.

London Borough of Enfield (25 024 862)

Statement Closed after initial enquiries Allocations 01-Sep-2026

Summary: We will not investigate this complaint about the Council failing in its safeguarding duties. This is because there is insufficient evidence of fault by the Council.

Ashford Borough Council (25 030 941)

Statement Closed after initial enquiries Private housing 01-Sep-2026

Summary: We will not investigate Ms X’s complaint about the Council's response to safety and over-occupancy concerns regarding her home. There is insufficient evidence of fault to warrant an investigation.

London Borough of Enfield (26 001 258)

Statement Closed after initial enquiries Allocations 01-Sep-2026

Summary: We will not investigate this complaint about the Council’s initial decision to refuse to register and determine his review request. This is because there is insufficient evidence of fault by the Council.

East Riding of Yorkshire Council (26 011 906)

Statement Upheld Homelessness 01-Sep-2026

Summary: The Council properly assessed Mr X’s homelessness application and considered all the evidence before deciding he was not in priority need. It also awarded Mr X a housing priority in line with its housing allocations policy. The Council was not at fault. The wording in the Council’s allocations policy is not in line with the current legislation. This was fault. The Council has agreed to review the wording and ensure staff use wording that reflects an applicants’ correct homelessness status.

Ashford Borough Council (25 025 321)

Statement Closed after initial enquiries Private housing 01-Sep-2026

Summary: We will not investigate Ms X’s complaint about the Council's response to her reports of safety hazards and other concerns regarding her private housing. There is insufficient evidence of fault to warrant an investigation.

Sheffield City Council (25 026 079)

Statement Closed after initial enquiries Other 01-Sep-2026

Summary: We will not investigate Miss X’s complaint about a subject access request and the complaints process in connection with a dispute over her service charge bill. This is because the Information Commissioner is better placed to deal with the requests for information and data protection matters. And we do not investigate complaints about the complaints process when we are not investigating the underlying complaint due to lack of injustice.