London Borough of Brent (24 018 661)

Statement Upheld Homelessness 20-Jan-2026

Summary: Miss X complained the Council failed to provide her and her child suitable accommodation. She says it ignored her suitability request and failed to communicate to her effectively. We found the Council at fault which caused Miss X injustice. The Council should make service improvements, make payments and apologise to Miss X.

Birmingham City Council (24 023 342)

Statement Upheld Allocations 20-Jan-2026

Summary: Miss B complained about the Council closing her housing application. We find that the Council did not clearly explain which documents she needed to provide and then closed her application as incomplete without specifying what additional evidence she needed to supply. The Council also failed to make a referral to its homelessness team. The Council’s failings caused Miss B unnecessary frustration and inconvenience and meant she did not receive timely housing advice. The Council has agreed to apologise, make a symbolic payment to Miss B, and make service improvements.

South Gloucestershire Council (25 003 261)

Statement Upheld Allocations 20-Jan-2026

Summary: Ms X complained about the way the Council dealt with her sister’s housing situation and how it dealt with her own complaint about the matter. We have found fault but consider the action the Council has taken of completing a further investigation and providing an apology and symbolic payment provides a suitable remedy.

London Borough of Croydon (25 003 565)

Statement Closed after initial enquiries Allocations 20-Jan-2026

Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application since 2003. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. There is insufficient evidence of any fault in the current assessment of his housing application which would warrant an investigation.

London Borough of Ealing (25 006 469)

Statement Closed after initial enquiries Allocations 20-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing register application because there is not enough evidence of fault to justify an investigation.

London Borough of Enfield (25 011 434)

Statement Closed after initial enquiries Allocations 20-Jan-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. there is insufficient evidence of fault which would warrant an investigation.

London Borough of Camden (25 012 659)

Statement Closed after initial enquiries Allocations 20-Jan-2026

Summary: We will not investigate this complaint about the Council’s decision on Miss X’s housing register points. This is because there is not enough evidence of fault.

Ipswich Borough Council (25 003 744)

Statement Upheld Allocations 19-Jan-2026

Summary: Miss X complained the Council did not properly deal with the housing and homelessness applications for her adult child, Mr Y. The Council was at fault for not investigating Miss X and Mr Y’s concerns about the suitability of his interim accommodation and for not responding to Miss X’s stage one complaint. This caused both Mr Y and Miss X uncertainty, frustration and time and trouble. It did not result in Mr Y missing out on a property. The Council was not at fault for the delays assessing Mr Y’s housing application or for its decisions about Mr Y’s housing priority. The Council has agreed to apologise and make payments to Miss X and Mr Y.

Birmingham City Council (25 010 835)

Statement Closed after initial enquiries Private housing 19-Jan-2026

Summary: We will not investigate this complaint about an illegal eviction, theft and failure to pay for work completed at a rented property. We have not seen enough evidence of fault in the way the Council considered Mr X’s report of being evicted illegally. And we cannot achieve the outcome Mr X is seeking.

London Borough of Hammersmith & Fulham (25 011 219)

Statement Closed after initial enquiries Allocations 19-Jan-2026

Summary: We will not investigate Mr X’s complaint about how the Council responded to his complaint. This is because there is not enough evidence of fault to justify an investigation.