Leicester City Council (24 005 927 fr)

Report Upheld Homelessness 09-Mar-2026

Summary: We have written this further report because the Council has refused to comply with one of the recommendations made in our report issued on 9 October 2025. Although the Council has confirmed it will apologise to Mr X and make a payment of £500 for the distress its fault caused, it has refused to remedy all the personal injustice caused. We are not satisfied with the Council’s explanation for refusing to fully remedy the personal injustice to Mr X. We have issued this further report to highlight our continuing concerns.

Southampton City Council (25 005 563)

Statement Closed after initial enquiries Allocations 27-Jan-2026

Summary: We will not investigate this complaint about the Council’s failure to properly consider Mr X’s housing application. This is because an investigation would be unlikely to find fault with the Council’s actions.

Maidstone Borough Council (25 010 280)

Statement Closed after initial enquiries Homelessness 27-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application because there is insufficient evidence of fault to justify our involvement.

Manchester City Council (25 013 492)

Statement Closed after initial enquiries Council house sales and leaseholders 27-Jan-2026

Summary: We will not investigate this complaint about delay in the ‘right to buy’ process. This is because it is reasonable for Mr X to take the Council to court.

Derbyshire Dales District Council (25 011 327)

Statement Closed after initial enquiries Private housing 27-Jan-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of reports of disrepair in her social housing or its handling of her housing register application. This is because there is insufficient evidence of fault to justify our involvement.

Sefton Metropolitan Borough Council (25 011 614)

Statement Closed after initial enquiries Allocations 27-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s application of its housing allocation policy, and that it failed to provide reasonable adjustments at his appeal hearing. This is because there is not enough evidence of fault by the Council to warrant an investigation.

London Borough of Southwark (25 011 959)

Statement Closed after initial enquiries Homelessness 27-Jan-2026

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s homelessness application in 2018. The complaint is late and there are no good reasons to investigate it now.

Isle of Wight Council (25 012 206)

Statement Closed after initial enquiries Allocations 27-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s failure to respond to his contacts. There is insufficient evidence of fault to warrant an investigation.

London Borough of Hammersmith & Fulham (25 019 235)

Statement Closed after initial enquiries Homelessness 27-Jan-2026

Summary: We will not exercise discretion to investigate this complaint about the Council’s refusal to accept that Mr X’s current tenancy agreement resulted from when he was placed in temporary accommodation under its homelessness duty in 2016. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We cannot determine the status of tenancy agreements which are legal agreements between a tenant and their landlord.

London Borough of Camden (24 021 078)

Statement Not upheld Allocations 26-Jan-2026

Summary: Mr X complained about the Council’s handling of his housing application, including decisions about the award of priority points. Based on current evidence we have ended our investigation because Mr X has since been provided with settled accommodation by the Council.