Birmingham City Council (25 000 338)

Statement Upheld Allocations 28-Oct-2025

Summary: Mrs X complained about the Council closing her housing application. We find that the Council failed to provide clear information about the documents she needed to submit to support her application, or the evidence it would accept as proof of her address. It then closed Mrs X’s application as incomplete without specifying what information she had not provided. This caused Mrs X avoidable frustration and inconvenience and delayed her ability to join the housing register. The Council has agreed to assess Mrs X’s application and, if she qualifies to join the register, it will backdate her award and registration date. The Council has also agreed to apologise and make a symbolic payment to Mrs X.

London Borough of Hillingdon (25 002 685)

Statement Not upheld Allocations 28-Oct-2025

Summary: Mrs D complains about a housing association withdrawing a housing offer. I have ended the investigation because the actions of the housing association are outside of our remit, and we cannot achieve the outcome sought by Mrs D.

Knowsley Metropolitan Borough Council (25 008 545)

Statement Closed after initial enquiries Homelessness 28-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision a property is suitable for Miss X. There is not enough evidence of fault to warrant our involvement, and it was reasonable for Miss X to challenge the decision by way of further appeal to the County Court.

London Borough of Havering (25 005 918)

Statement Closed after initial enquiries Private housing 28-Oct-2025

Summary: We will not investigate this complaint about the Council’s advice to Ms X’s ex-tenant in connection with Ms X’s legal action to end a private tenancy. There is insufficient evidence of fault which would warrant an investigation.

Royal Borough of Kingston upon Thames (25 009 966)

Statement Closed after initial enquiries Managing council tenancies 28-Oct-2025

Summary: We cannot investigate Miss Y’s complaint about the Council’s refusal to change her rent due date and it sending her rent arrears letters. We cannot investigate complaints about the management of social housing by a council acting as a social landlord.

Rochdale Metropolitan Borough Council (25 010 687)

Statement Closed after initial enquiries Allocations 28-Oct-2025

Summary: We will not investigate Mr X’s complaint about the Council’s housing decision. This is because there is not enough evidence of fault to warrant an investigation.

London Borough of Brent (24 003 451)

Statement Upheld Homelessness 28-Oct-2025

Summary: Mr D complains the Council delaying making a direct offer of accommodation. I have found the Council followed the correct process. There was some minor delay which did not result in a significant injustice.

London Borough of Lambeth (24 022 040)

Statement Upheld Homelessness 27-Oct-2025

Summary: Miss X complained about the Council housing her in the unsuitable accommodation. We found fault with the Council for its failure to review suitability of Miss X’s accommodation. We also found fault in the Council’s complaint handling. The Council’s fault caused injustice to Miss X. The Council has agreed to apologise and make a symbolic payment to recognise Miss X's distress.

Birmingham City Council (25 000 411)

Statement Upheld Allocations 27-Oct-2025

Summary: Miss X complained about the Council closing her housing applications. We find that the Council failed to provide clear information about the documents she needed to submit to support her applications and then closed them as incomplete without specifying which documents she had not provided. It also wrongly closed her third application as incomplete when she had provided all the necessary documents. This caused Miss X avoidable frustration and inconvenience and delayed her ability to join the housing register. The Council has agreed to apologise and make a symbolic payment to Miss X.

Birmingham City Council (25 000 823)

Statement Upheld Allocations 27-Oct-2025

Summary: Mr B complained about the Council closing his housing application. We find that the Council failed to provide clear information about the documents he needed to submit to support his application and then closed it as incomplete without specifying why it could not accept the documents he had provided. Mr B has since joined the housing register. The Council remedied Mr B’s injustice by backdating his housing priority. There is no significant unremedied injustice.