London Borough of Lewisham (25 004 042)

Statement Upheld Allocations 24-Mar-2026

Summary: Mr X complained the Council wrongly removed him from its housing register and failed to provide him with interim accommodation following a homelessness application. Mr X also complained about delays in the Council’s complaint handling. Mr X says the Council’s actions caused significant harm to his mental and physical health and negatively impacted his relationship with his children. We found fault by the Council. The Council has agreed to provide an apology and financial remedy to Mr X and reconsider his request for a review regarding his eligibility to be placed on the housing register.

London Borough of Bexley (25 005 775)

Statement Not upheld Homelessness 24-Mar-2026

Summary: There is no evidence of fault by the Council. The Council emailed Miss X to tell her she did not need to move out of her Temporary Accommodation. Miss X says she did not receive this, but there is not enough evidence to reach a conclusion the email was not delivered.

London Borough of Waltham Forest (25 005 931)

Statement Upheld Homelessness 24-Mar-2026

Summary: Ms X complains the Council mishandled and delayed dealing with her homelessness application putting her at risk from an abusive ex-partner causing distress. We found service failure by the Council as it was unable to move Ms X to more suitable accommodation immediately due to a lack of available accommodation but it was working proactively with Ms X to secure accommodation. But this fault did not cause an injustice to Ms X. So, we have completed our investigation.

London Borough of Lambeth (25 007 836)

Statement Upheld Homelessness 24-Mar-2026

Summary: Ms X complained the Council has delayed moving her to alternative suitable temporary accommodation. We find the Council was at fault for its delay in moving Ms X to alternative suitable temporary accommodation. This means Ms X has been deprived of living in suitable accommodation. The Council has agreed to apologise to Ms X and make a payment to her.

Watford Borough Council (25 009 804)

Statement Not upheld Homelessness 24-Mar-2026

Summary: Mr F complained about the way the Council dealt with his homeless application. We have ended our investigation. This is because Mr F has appealed to the Court about the Council’s decision, which means we cannot investigate.

Southampton City Council (25 016 082)

Statement Closed after initial enquiries Allocations 24-Mar-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing application. There is not enough evidence of fault to justify investigation.

Somerset Council (25 017 730)

Statement Closed after initial enquiries Other 24-Mar-2026

Summary: We cannot investigate this complaint alleging the Council has failed to stop its tenant’s dog from entering Miss X’s garden through a broken fence. The law prevents us from investigating the Council’s actions as a registered social housing provider.

London Borough of Enfield (25 017 985)

Statement Closed after initial enquiries Homelessness 24-Mar-2026

Summary: We cannot investigate Ms X’s complaint about the Council’s handling of her homelessness case prior to February 2025 because she has taken court action. We cannot investigate later events at this stage because the law says the Council must have the chance to comment before we can consider investigating.

London Borough of Islington (25 019 046)

Statement Closed after initial enquiries Other 24-Mar-2026

Summary: We will not investigate Mr X complaint about the Council placing a tenant in a property he owns or its relationship with the letting agent. There is no worthwhile outcome achievable by investigating.

Leeds City Council (25 019 941)

Statement Closed after initial enquiries Other 24-Mar-2026

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her housing disrepair reports. This is because there is not enough evidence of fault and we cannot achieve the outcome requested.