London Borough of Barking & Dagenham (25 002 702)

Report Upheld Allocations 04-Jun-2026

Summary: We found the Council failed to properly explain to Mr X its decision about his priority banding. The Council failed to inform Mr X of his right to request a review of this decision. It then took too long to re-consider its decision when challenged which was fault. The Council was at fault for not carrying out homeless inquiries when informed Mr X’s property was no longer suitable to occupy. It also delayed carrying out an Occupational Therapy (OT) assessment. This has caused Mr X distress, frustration and uncertainty.

Kirklees Metropolitan Borough Council (25 011 357)

Statement Upheld Other 12-May-2026

Summary: The Council was not at fault for requiring Ms X to settle a historic debt as part of her Right to Buy (RtB) application. The Council was at fault for failing to make it clear that Ms X’s rent arrears from her time in temporary accommodation would remain on her housing account. This caused Ms X uncertainty during the Right to Buy application process. The Council has already apologised to Ms X which is sufficient to remedy the injustice caused.

London Borough of Redbridge (25 013 774)

Statement Closed after initial enquiries Homelessness 12-May-2026

Summary: We will not investigate Miss X’s complaint about the Council’s delay in processing and handling of her homelessness application because there is insufficient evidence of fault in its decision making to justify our involvement. The delay in responding to her complaint was remedied and there is no right of review when a person has found and accepted private rented accommodation.

Broxbourne Borough Council (25 014 619)

Statement Closed after initial enquiries Homelessness 12-May-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness application. It is reasonable to expect Ms X to have appealed to the county court against the Council’s decision to end the prevention duty.

Calderdale Metropolitan Borough Council (25 016 165)

Statement Closed after initial enquiries Homelessness 12-May-2026

Summary: Miss X complained about the Council’s failure to proprly consider her homeless applciation in 2023, and that it did not take reasonable steps to protect her personal property when she had nowhere to stay. She also states that the Council failed to provide emergency accommodation under Part VII Housing Act 1996.

Birmingham City Council (25 020 207)

Statement Closed after initial enquiries Allocations 12-May-2026

Summary: We will not investigate this complaint about housing allocations. This is because we cannot investigate complaints about the provision or management of social housing by a council acting as a registered social housing provider. We are unlikely to find fault with the remaining issues complained about.

Leeds City Council (25 021 316)

Statement Closed after initial enquiries Private housing 12-May-2026

Summary: We will not investigate Miss X’s complaint about works undertaken in her home under a Home Upgrade Grant. This is because there is not enough evidence of fault with the Council’s actions to justify an investigation.

Worcester City Council (25 023 162)

Statement Closed after initial enquiries Allocations 12-May-2026

Summary: We will not investigate this complaint about the Council’s review of Mr X’s housing priority banding. The complaint is late, and it would have been reasonable for Mr X to have complained to us sooner.

London Borough of Hounslow (25 023 230)

Statement Closed after initial enquiries Allocations 12-May-2026

Summary: We will not investigate this complaint about Miss X’s housing application. The complaint is late and there are no good reasons to exercise our discretion to investigate.

London Borough of Hackney (25 023 254)

Statement Closed after initial enquiries Allocations 12-May-2026

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s housing application. This is because complaint is late, there is no good reason to exercise discretion to investigate it now.