London Borough of Lambeth (24 018 171)

Statement Upheld Homelessness 16-Sep-2025

Summary: Mr X complained the Council failed to secure suitable temporary accommodation for him and his family. We find the Council at fault for not moving Mr X to suitable temporary accommodation, causing stress and upset. The Council has agreed to apologise and make a payment to recognise the injustice.

London Borough of Southwark (24 019 462)

Statement Upheld Homelessness 16-Sep-2025

Summary: Miss X complained that the Council failed to carry out a suitability review of her temporary accommodation. We found the Council at fault and it has agreed to a suitable remedy.

Royal Borough of Greenwich (24 021 829)

Statement Closed after initial enquiries Homelessness 16-Sep-2025

Summary: We will not investigate this complaint about issues arising from the Council’s decision on Mr X’s homelessness application. This is because it was reasonable for Mr X to challenge the Council’s decision to end relief duty in the County Court.

Lewes District Council (25 012 132)

Statement Upheld Allocations 16-Sep-2025

Summary: We will not investigate this complaint about how the Council dealt with Ms X’s application for the housing register. This is because the Council agreed to resolve the complaint by providing a proportionate remedy.

London Borough of Hackney (25 004 565)

Statement Closed after initial enquiries Council house sales and leaseholders 16-Sep-2025

Summary: We will not investigate this complaint about the application date used by the Council when deciding the complainant’s Right to Buy application. There is no worthwhile outcome achievable from us investigating, and it is reasonable to expect Miss X to use the alternative court remedy available to her.

London Borough of Hounslow (25 004 580)

Statement Closed after initial enquiries Homelessness 16-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision on a homelessness application. It was reasonable for Ms X to use the review/appeal procedure under the homelessness legislation to challenge the Council’s decision.

Leicester City Council (25 005 055)

Statement Closed after initial enquiries Council house sales and leaseholders 16-Sep-2025

Summary: We will not investigate this complaint about the Council’s handling of the complainant’s Right to Buy application. It is reasonable to expect the complainant to use the statutory notice of delay procedure, and ultimately to take the Council to court.

Royal Borough of Greenwich (25 005 379)

Statement Closed after initial enquiries Private housing 16-Sep-2025

Summary: We will not investigate the Council’s advice to Miss X’s tenants after she took legal action to end her tenancy contract with her tenants. This is because there is insufficient evidence of fault which would warrant an investigation.

London Borough of Richmond upon Thames (25 003 989)

Statement Closed after initial enquiries Allocations 16-Sep-2025

Summary: We will not investigate Ms X’s complaint about the Council’s assessment of her housing register priority. There is insufficient evidence of fault to warrant an investigation.

London Borough of Lambeth (25 003 771)

Statement Closed after initial enquiries Managing council tenancies 16-Sep-2025

Summary: We will not investigate this complaint about the Council’s handling of a leak and related matters. This is because the law prevents us investigating.