Sheffield City Council (25 000 651)

Statement Closed after initial enquiries Council house sales and leaseholders 09-Dec-2025

Summary: We will not investigate Miss X’s complaint about how the Council processed her right to buy application. It is reasonable to expect Miss X to challenge the matter in court.

London Borough of Lewisham (25 002 786)

Statement Upheld Homelessness 09-Dec-2025

Summary: Miss X complained about the Council’s handling of her homeless application. The Council was at fault for failing to carry out a medical assessment. The Council was not at fault for providing temporary accommodation to Miss X in an area she was at risk of abuse. There is no evidence it knew Miss X was at risk when it placed her there and it moved her promptly to new accommodation when it became aware. The Council has agreed to apologise, pay Miss X a symbolic amount and carry out the medical assessment to remedy the injustice caused.

London Borough of Brent (24 018 888)

Statement Upheld Homelessness 09-Dec-2025

Summary: We have found the Council at fault for delay and poor communication in relation to Mr X’s homelessness case. This caused Mr X uncertainty and frustration. The Council has agreed to remedy Mr X’s injustice.

London Borough of Ealing (24 020 882)

Statement Upheld Allocations 09-Dec-2025

Summary: Mrs X complained the Council kept her family in unsuitable bed and breakfast accommodation for seven months and wrongly told her that housing benefit would cover the full cost of the accommodation. Mrs X and her family were in unsuitable accommodation for 18 weeks longer than the law allows causing distress. However, there is no evidence Mrs X was told there would be no charge for this accommodation.

London Borough of Southwark (25 007 268)

Statement Closed after initial enquiries Allocations 09-Dec-2025

Summary: We will not investigate this complaint about the Council’s decision to close Mr X’s housing register application. There is insufficient evidence of fault and injustice to justify an investigation of his complaint.

Sevenoaks District Council (25 007 699)

Statement Closed after initial enquiries Allocations 09-Dec-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of any significant injustice caused by fault on the Council’s part which would warrant an investigation.

West Northamptonshire Council (25 009 880)

Statement Closed after initial enquiries Other 09-Dec-2025

Summary: We will not exercise discretion to investigate this complaint about the Council charging a landlord for improvement works identified in 2024. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.

North Tyneside Metropolitan Borough Council (25 002 640)

Statement Upheld Allocations 08-Dec-2025

Summary: The Council was at fault for not considering whether it could provide Mr X homelessness assistance after it knew he had left his accommodation. This caused Mr X uncertainty about whether he could have received help from the Council sooner. To remedy the injustice caused the Council agreed to apologise to Mr X and make a payment to recognise the uncertainty caused.

Birmingham City Council (25 002 674)

Statement Closed after initial enquiries Private housing 08-Dec-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of reports of disrepair in her private rented sector flat. There is insufficient evidence of fault causing sufficient injustice to justify our involvement.

London Borough of Newham (25 003 273)

Statement Not upheld Homelessness 08-Dec-2025

Summary: Mr Y and Ms X complained the Council failed to provide a permanent property for them. They also complained about the Councils handling of anti-social behaviour. We found the Council was not at fault.