London Borough of Croydon (25 006 534)

Statement Upheld Allocations 09-Jun-2026

Summary: The Council failed to review Ms X’s banding when she provided further evidence, failed to discuss the option of a disabled facilities grant for adaptations and delayed responding to some of her communications. That caused Ms X distress and leaves her with some uncertainty. An agreement to reconsider Ms X’s banding, a discussion about adaptations with the housing association, apology and payment to Ms X are satisfactory remedy.

London Borough of Ealing (25 013 910)

Statement Closed after initial enquiries Homelessness 09-Jun-2026

Summary: We will not exercise discretion to investigate this complaint about the Council’s offer of unsuitable accommodation and ending its homelessness duty. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Ms X could not have complained to us sooner. It was reasonable for Ms X to ask for a review of the decisions at the time.

London Borough of Islington (25 015 645)

Statement Closed after initial enquiries Allocations 09-Jun-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing case because there is insufficient evidence of fault in its decision-making to justify our involvement.

London Borough of Harrow (25 015 863)

Statement Closed after initial enquiries Homelessness 09-Jun-2026

Summary: We will not investigate Mr X’s complaint about how the Council supported him with his housing. This is because any fault has not caused injustice to Mr X and because there is no worthwhile outcome achievable by further investigation.

London Borough of Lambeth (25 016 737)

Statement Closed after initial enquiries Allocations 09-Jun-2026

Summary: We will not investigate Ms X’s complaint about the Council’s review of the suitability of a final offer of housing. Ms X had court appeal rights, and it was reasonable for her to use them. In any case, there is insufficient evidence of fault causing sufficient injustice to justify our involvement.

Eastleigh Borough Council (25 022 025)

Statement Closed after initial enquiries Allocations 09-Jun-2026

Summary: We will not investigate this complaint about housing allocations. This is because further investigation would not lead to a different outcome.

London Borough of Waltham Forest (25 022 073)

Statement Closed after initial enquiries Allocations 09-Jun-2026

Summary: We will not investigate this complaint about Mr X’s housing because we could not add to the previous investigation by the Council.

Coventry City Council (25 023 567)

Statement Closed after initial enquiries Homelessness 09-Jun-2026

Summary: We will not investigate this complaint about Mr X’s placement in temporary accommodation by the Council. This is because an investigation would be unlikely to find fault or lead to a different outcome.

Great Yarmouth Borough Council (25 023 915)

Statement Closed after initial enquiries Allocations 09-Jun-2026

Summary: We will not investigate Miss X’s complaint about the Council’s decision about her priority for housing. There is not enough evidence of fault in how the Council reached its decision to warrant our involvement.

London Borough of Southwark (24 017 088)

Statement Closed after initial enquiries Homelessness 09-Jun-2026

Summary: We will not investigate Miss Y’s complaint about how the Council dealt with her homelessness application. This is because it was reasonable for the complainant to use the appeal procedure to challenge the Council’s decisions on her application. It is unlikely that a further investigation would lead to a different outcome.