London Borough of Hillingdon (24 009 792)

Statement Upheld Homelessness 22-Apr-2025

Summary: Miss X complained about how the Council handled her homelessness after she received an eviction notice in 2024. The Council was at fault. It failed to take steps to alleviate her risk of homelessness and delayed moving her to interim accommodation. This meant Miss X remained in a property at risk of eviction and homelessness for longer than necessary. The Council agreed to apologise and make a payment to Miss X to recognise the distress and uncertainty this caused.

Rugby Borough Council (24 010 394)

Statement Upheld Allocations 22-Apr-2025

Summary: Miss D says the Council has not been fair in the way it calculated her family’s income in its housing allocations assessment. Miss D’s partner is self-employed with a variable income. But in its calculation of their income, the Council made no allowances for holidays, sickness of other seasonal variations. We uphold the complaint. The Council has agreed to our recommendations of a remedy for the uncertainty this led to.

Exeter City Council (24 012 555)

Statement Closed after initial enquiries Allocations 22-Apr-2025

Summary: We will not investigate Ms X’s complaint about her housing register priority banding. There is insufficient evidence of fault to warrant an investigation.

Canterbury City Council (24 013 391)

Statement Closed after initial enquiries Allocations 22-Apr-2025

Summary: We will not investigate Ms X’s complaint about the priority the Council awarded on its housing register and the effective date for that priority. This is because there is insufficient evidence of fault to justify our involvement.

London Borough of Haringey (24 014 544)

Statement Upheld Allocations 22-Apr-2025

Summary: We will not investigate Mrs X’s complaint about the start date of her housing register application. This is because this complaint is late and there is no good reason why Mrs X could not have come to us sooner. We have upheld Mrs X’s complaint about her priority banding. The Council failed to clearly inform Mrs X it would not reassess her priority banding in response to the additional medical documents she submitted. The Council has agreed to apologise to Mrs X for this lack of communication.

London Borough of Lambeth (24 014 560)

Statement Closed after initial enquiries Homelessness 22-Apr-2025

Summary: We will not investigate this complaint about the Council making an offer of alternative temporary accommodation which was unsuitable for the applicant’s family needs. There is insufficient evidence of fault causing any significant injustice to the complainant.

London Borough of Barking & Dagenham (24 018 495)

Statement Closed after initial enquiries Council house sales and leaseholders 22-Apr-2025

Summary: We will not investigate this complaint about Ms X’s Council tenancy and ‘right to buy’ application. The law prevents us investigating the tenancy matters. The refusal of the ‘right to buy’ application is too closely related to the tenancy point for us to consider it. It is also reasonable to expect Ms X to use her right to go to court.

London Borough of Wandsworth (24 018 612)

Statement Upheld Allocations 22-Apr-2025

Summary: We will not investigate Ms X’s complaint about the Council’s handling of an application for an Out of Borough payment. This is because the Council has already offered a payment to remedy the injustice caused and further investigation would not lead to a different outcome.

London Borough of Wandsworth (24 018 912)

Statement Closed after initial enquiries Allocations 22-Apr-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application’s priority for vacancies under the allocation scheme. There is insufficient evidence of fault which would warrant an investigation.

Calderdale Metropolitan Borough Council (24 019 697)

Statement Upheld Private housing 22-Apr-2025

Summary: We will not investigate Miss X’s complaint about the Council’s investigation into issues with her privately rented property. This is because an investigation is unlikely to add to that already carried out by the Council or lead to a different outcome.