Bracknell Forest Council (26 003 055)

Statement Closed after initial enquiries Homelessness 18-Aug-2026

Summary: We will not investigate this complaint about Mr X’s housing. This is because there is not enough evidence of fault that would justify further investigation.

Royal Borough of Kingston upon Thames (26 011 706)

Statement Closed after initial enquiries Homelessness 18-Aug-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness case. It was reasonable for her to ask the Council for a review.

Runnymede Borough Council (25 007 512)

Statement Closed after initial enquiries Allocations 18-Aug-2026

Summary: We will not investigate this complaint about the Council’s offer of a tenancy to Miss X in 2019. We previously considered and decided a complaint on this matter in 2021. We will not investigate the Council’s assessment of her banding priority in 2024 because this complaint was received outside the normal 12-month period.

London Borough of Croydon (25 009 450)

Statement Upheld Homelessness 18-Aug-2026

Summary: Ms D complains the Council placed her in unsuitable temporary accommodation. I have found the Council at fault; it failed to take full account of Ms D’s housing need and case history when it moved her to a studio flat. Ms D remained in unsuitable accommodation for nine months. The Council has agreed to pay Ms D redress.

London Borough of Enfield (25 013 310)

Statement Upheld Allocations 18-Aug-2026

Summary: Mr X complained the Council failed to properly assess his housing register application and priority points and consider his child’s disability. We have not found fault with the Council’s 2025 assessment and review of Mr X’s housing priority, or with its consideration of its Equality Act duties. We have found fault, causing injustice, with its failure to properly complete the further assessment of Mr X’s housing application. The Council has agreed to remedy this injustice by apologising, making a payment to recognise the upset caused and completing the further assessment.

London Borough of Lambeth (25 014 634)

Statement Upheld Homelessness 18-Aug-2026

Summary: The Council was at fault for failing to send Mrs X a letter confirming it owed her the main housing duty and advising her of her appeal rights. When the Council did assess the suitability of Mrs X’s temporary accommodation in response to her complaint it found it statutorily overcrowded, which was also fault. The Council has agreed to make a payment to Mrs X to acknowledge the frustration caused by the poor communication and the impact on the family of living in overcrowded accommodation for longer than they should have. It has also agreed to review how it procures temporary accommodation to ensure it has sufficient information about the size and suitability of properties.

London Borough of Newham (25 015 254)

Statement Upheld Homelessness 18-Aug-2026

Summary: Mr X complained about the Council’s significant delays with making a new decision on his homeless application, after it withdrew its original one. The Council offered a remedy as it accepted fault with its lack of robust or timely action, poor communication and poor case management. This caused Mr X significant distress, uncertainty and frustration. We considered the Council’s symbolic payment offer appropriate to recognise his injustice and did not make further recommendations.

Birmingham City Council (25 021 672)

Statement Closed after initial enquiries Allocations 18-Aug-2026

Summary: We will not investigate this complaint about the Council’s decision to close a housing application when the applicant failed to respond to a renewal review. There is insufficient evidence of fault which would warrant an investigation.

Epping Forest District Council (25 024 785)

Statement Closed after initial enquiries Allocations 18-Aug-2026

Summary: We will not investigate Ms X’s complaint about a decision to remove her from its housing register. Since bringing her complaint to us, the Council has reinstated her on the register and awarded Band C priority for moderate medical need. It is unlikely an investigation would lead to a different outcome and there is insufficient evidence of fault in its priority banding decision.

Somerset Council (25 024 858)

Statement Closed after initial enquiries Allocations 18-Aug-2026

Summary: We will not investigate Ms X’s complaint about housing information provided to her by the Council in 2024 and earlier and its recent decision that she is adequately housed. Part of the complaint in late. There is insufficient evidence of fault in the Council’s more recent actions.