Westminster City Council (25 014 061)

Statement Not upheld Homelessness 07-Jul-2026

Summary: Mr X complained the Council wrongly closed his homelessness application and failed to provide accommodation when he was sleeping rough. We find no fault in the way the Council decided to close his application and therefore we cannot question the outcome

London Borough of Lewisham (25 010 581)

Statement Upheld Allocations 07-Jul-2026

Summary: We found fault by the Council on Miss Y’s complaint about its decision to place her in unsuitable accommodation. It accepted it was not suitable for her and her child. It failed to act on her initial report about access problems or advise sooner about possible harassment. The stage 1 response under its complaints procedure was incomplete. The Council agreed to apologise for the fault, make a symbolic financial payment, reimburse a month’s council tax, and carry out a review to ensure the failures cannot be repeated in future. There was no fault on her remaining complaint.

Broxtowe Borough Council (25 017 005)

Statement Closed after initial enquiries Allocations 07-Jul-2026

Summary: We will not investigate this complaint about how the Council dealt with a housing application. Further investigation would not lead to a different outcome.

Brighton & Hove City Council (25 018 020)

Statement Closed after initial enquiries Allocations 07-Jul-2026

Summary: We will not investigate Mrs X’s complaint about the Council’s assessment of her housing priority. There is insufficient evidence of fault in the Council’s decision-making to justify our involvement.

Surrey Heath Borough Council (25 018 119)

Statement Closed after initial enquiries Allocations 07-Jul-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. there is insufficient evidence of fault which would warrant an investigation. We will not exercise discretion to investigate a complaint about the suitability of temporary accommodation in 2023. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.

Ipswich Borough Council (25 019 665)

Statement Closed after initial enquiries Allocations 07-Jul-2026

Summary: We will not investigate Miss X’s complaint about the length of time she has been waiting on the housing register. This is because there is not enough evidence of fault to warrant our involvement.

Shropshire Council (25 021 362)

Statement Closed after initial enquiries Other 07-Jul-2026

Summary: We cannot investigate Mr X’s complaint about the Council’s administration of the ‘Homes for Ukraine’ scheme. Mr X has filed a claim at court against the Council and therefore his complaint is out of our jurisdiction.

Sandwell Metropolitan Borough Council (25 021 813)

Statement Closed after initial enquiries Homelessness 07-Jul-2026

Summary: We will not investigate this complaint about Ms X’s housing. This is because the issues complained of carried a right of appeal to a county court which it was reasonable for her to use.

London Borough of Hackney (25 023 741)

Statement Closed after initial enquiries Homelessness 07-Jul-2026

Summary: We will not investigate Ms X’s complaint about the Council’s handling of her homelessness case. Parts of the complaint are late and there are no good reasons to investigate them now. For the parts that are not late, we could not achieve a worthwhile outcome or there is not enough evidence of fault to justify an investigation.

London Borough of Newham (26 008 759)

Statement Closed after initial enquiries Managing council tenancies 07-Jul-2026

Summary: We cannot investigate Miss B’s complaint about the Council’s management of the block and estate where she lives. This is because we cannot investigate complaints about the management of housing let on a long lease by a Council or the management of Council-owned housing estates.