London Borough of Haringey (25 012 685)

Statement Closed after initial enquiries Allocations 28-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing application. There is no worthwhile outcome achievable by our investigation.

Royal Borough of Kensington & Chelsea (25 017 575)

Statement Upheld Homelessness 28-Jul-2026

Summary: Miss B complained that the Council delayed in dealing with her homeless application. We found fault which caused Miss B uncertainty and frustration. The Council has agreed to apologise to Miss B and make a symbolic payment of £150.

Brighton & Hove City Council (25 018 488)

Statement Closed after initial enquiries Homelessness 28-Jul-2026

Summary: We will not investigate this complaint about how the Council dealt with Mr X’s homelessness application. Part of the complaint is late; it is reasonable to expect Mr X to have appealed to the county court and part of the complaint is premature.

Three Rivers District Council (25 025 455)

Statement Closed after initial enquiries Homelessness 28-Jul-2026

Summary: We will not investigate this complaint about the priority banding awarded on the housing register. This is because there is not sufficient evidence of fault by the Council to justify an investigation.

London Borough of Islington (26 011 416)

Statement Closed after initial enquiries Managing council tenancies 28-Jul-2026

Summary: We cannot investigate this complaint about how the Council dealt with X’s housing concerns and requests for a transfer. This is because X is a Council tenant and we have no power to investigate complaints about the Council acting in its capacity as social landlord.

Wiltshire Council (26 011 735)

Statement Closed after initial enquiries Homelessness 28-Jul-2026

Summary: We will not investigate this complaint about the Council’s offer of accommodation and decision to end its homelessness duty to Mr X. It is reasonable to expect Mr X to appeal this decision in the County Court.

Leicester City Council (25 012 272)

Statement Upheld Homelessness 27-Jul-2026

Summary: Ms X complains for Mr Y the Council failed to provide him with interim accommodation as it had banned him from using single person homeless accommodation causing distress. We found fault because despite banning Mr Y from that accommodation the Council had made a statutory decision, he was owed a relief duty under housing legislation and homelessness guidance. So owed a duty to Mr Y to provide him with interim accommodation. We have made suitable recommendations for the Council to remedy the injustice caused to Mr Y so have completed our investigation

London Borough of Lambeth (25 014 191)

Statement Upheld Allocations 27-Jul-2026

Summary: Miss X complained the Council failed to properly respond to concerns about the suitability of her temporary accommodation, her safeguarding needs and her housing circumstances. There is fault in the Council's record keeping, its handling of Miss X's emergency accommodation, and its failure to evidence consideration of safeguarding concerns. These faults caused Miss X avoidable distress, inconvenience, and uncertainty. The Council agreed recommended actions to remedy the injustice caused.

South Oxfordshire District Council (25 017 685)

Statement Closed after initial enquiries Allocations 27-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council’s consideration of his housing register priority. This is because further investigation would not lead to a worthwhile outcome.

Westminster City Council (25 017 997)

Statement Upheld Homelessness 27-Jul-2026

Summary: Mr B complained that the Council had failed to offer an adequate financial remedy for the time he had spent in unsuitable temporary accommodation. We found fault. Mr B had to live in unsuitable accommodation for 13 months longer than was necessary, without cooking facilities and in an unfamiliar area away from his support network. The Council has agreed to apologise to Mr B and increase its symbolic payment.