London Borough of Enfield (24 019 324)

Statement Upheld Homelessness 09-Sep-2025

Summary: The Council was at fault for delay providing Ms X and her children temporary accommodation, failing to consider its main housing duty, and giving Ms X insufficient time to consider an offer. This meant a delay in Ms X moving back to the area where her support network was, and it disrupted her children’s education. The Council will apologise and make a payment to remedy the injustice.

London Borough of Brent (25 003 851)

Statement Upheld Homelessness 09-Sep-2025

Summary: We will not investigate this complaint about the Council’s handling of a call Mrs X made to the Council’s housing needs service out of hours and delay assessing her homelessness. The Council has already accepted fault and offered an appropriate remedy for delay assessing homelessness and responding to the complaint. It is unlikely investigation into the handling of the call would achieve anything further.

Royal Borough of Kensington & Chelsea (24 022 147)

Statement Upheld Homelessness 09-Sep-2025

Summary: Miss D says the Council left her in unsafe temporary accommodation. I have found the Council at fault and Miss D was left in unsuitable accommodation for 22 months. The Council has agreed to pay Miss D redress.

Telford & Wrekin Council (25 005 859)

Statement Closed after initial enquiries Homelessness 09-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision to end the main housing duty when Mr X was homeless. It was reasonable for Mr X to use his statutory right of appeal to the county court. It is open to him to ask the court for permission to make a late appeal.

London Borough of Richmond upon Thames (25 007 890)

Statement Closed after initial enquiries Other 09-Sep-2025

Summary: We will not investigate this complaint that the Council is wrongly recovering a housing benefit overpayment from Miss X as that Miss X owed the money was decided by a tribunal on appeal. We no longer have any legal remit therefore, concerning this matter.

London Borough of Croydon (24 017 573)

Statement Upheld Homelessness 08-Sep-2025

Summary: The Council delayed acting on Miss X’s reports of disrepair in her temporary accommodation. The Council has apologised for part of the delay and made a payment to Miss X. The further delay caused Miss X a period of uncertainty. The Council has agreed to apologise and make an additional payment to Miss X.

London Borough of Camden (25 002 928)

Statement Closed after initial enquiries Allocations 08-Sep-2025

Summary: We will not investigate this complaint about how the Council considered Ms X’s housing priority. There is insufficient evidence of fault and injustice to justify an investigation.

London Borough of Southwark (24 020 158)

Statement Upheld Allocations 08-Sep-2025

Summary: Mrs X complained about the Council’s handling of her housing application. She says the Council has failed to provide her with the correct information and mismanaged her application. We found the Council at fault, which caused Mrs X injustice. The Council should make payment and apologise to Mrs X.

Bracknell Forest Council (24 022 484)

Statement Upheld Allocations 08-Sep-2025

Summary: We will not investigate this complaint about how the Council considered Mr X’s application for medical priority on the housing register. The Council has agreed to resolve the complaint by providing a proportionate remedy for Mr X’s injustice.

East Riding of Yorkshire Council (25 005 644)

Statement Closed after initial enquiries Homelessness 08-Sep-2025

Summary: We will not investigate this complaint about the Council’s decision Miss X was intentionally homeless. It was reasonable for her to use her statutory right of appeal to the county court.