Ipswich Borough Council (25 010 778)

Statement Not upheld Homelessness 15-Sep-2026

Summary: We have found no fault with how the Council reached its decision not to move Miss X into emergency accommodation.

London Borough of Newham (25 015 407)

Statement Not upheld Allocations 15-Sep-2026

Summary: Miss D complains the Council incorrectly closed her housing register account. I have not found fault by the Council. It acted in line with its policies and procedures.

Wiltshire Council (25 016 274)

Statement Not upheld Private housing 15-Sep-2026

Summary: We have found no fault with how the Council handled Mr X’s tenant’s homelessness case after he issued a Section 21 notice. We have seen no evidence the Council advised the tenant to remain in the property.

London Borough of Ealing (25 017 151)

Statement Upheld Homelessness 15-Sep-2026

Summary: Mr X complained about the Council’s failure to provide him with suitable temporary accommodation in response to his homelessness. We found the Council to be at fault because it took long to process his homelessness application and suitability review. This caused uncertainty and meant he stayed in unsuitable accommodation for longer than necessary. To remedy this injustice, the Council agreed to apologise and make a symbolic payment to Mr X.

West Northamptonshire Council (25 021 674)

Statement Closed after initial enquiries Allocations 15-Sep-2026

Summary: We cannot investigate Mr X’s complaint about the Council's handling of his housing register application. Mr X has started court proceedings, so we do not have the power to consider his complaint.

London Borough of Tower Hamlets (25 022 204)

Statement Closed after initial enquiries Homelessness 15-Sep-2026

Summary: We will not investigate this complaint about the Council’s delay in paying compensation for a delay in processing her homelessness application. The Council has made a payment of £500.00 in compensation in view of the distress and inconvenience caused by the delay. There is insufficient injustice arising from any delay in making the payment which would warrant further investigation.

Bracknell Forest Council (25 024 689)

Statement Closed after initial enquiries Allocations 15-Sep-2026

Summary: We will not investigate this complaint about the Council failing to adequately consider the best interests of Miss X’s children when considering her housing application. This is because there is insufficient evidence of fault by the Council.

London Borough of Enfield (25 027 510)

Statement Closed after initial enquiries Allocations 15-Sep-2026

Summary: We will not investigate this complaint about the Council charging for a period in temporary accommodation when Mr X says he had vacated but he retained the keys to the property. Further investigation would not lead to a different outcome in this case.

Royal Borough of Kensington & Chelsea (25 017 407)

Statement Upheld Homelessness 14-Sep-2026

Summary: Ms X complained the Council delayed carrying out a review of the suitability of her temporary accommodation and left her and her daughter in unsafe and unsuitable accommodation. We find the Council at fault for taking too long to make a new temporary accommodation suitability decision. This caused significant injustice to Ms X in the form of uncertainty, frustration and delayed appeal rights. The Council agreed to apologise and make a symbolic payment to remedy the injustice.

Milton Keynes Council (25 018 775)

Statement Closed after initial enquiries Homelessness 14-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision to end its homelessness duty following an offer of accommodation which Mr X says was unsuitable. We will not investigate his complaints about alleged defamation and Human Rights breaches because these are matters which can only be determined by the courts.