London Borough of Croydon (25 013 873)

Statement Upheld Homelessness 11-Aug-2026

Summary: Miss X complained about the Council’s handling of her homelessness and housing applications following her approach to the Council as a survivor of domestic abuse. She said the Council’s actions caused significant avoidable distress to her and her children which led to a deterioration in their mental health. Miss X said the Council’s actions also meant she and her children had to sofa surf for months. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy, and contact Miss X to discuss the provision of suitable temporary accommodation.

Leeds City Council (25 015 123)

Statement Upheld Homelessness 11-Aug-2026

Summary: The Council was at fault for not accepting a homelessness application sooner from Mr X. As a result Mr X spent around a month longer than he should have in accommodation which was not suitable for his child. The Council agreed to apologise and make a payment to reflect the extra time spent in unsuitable accommodation.

Thurrock Council (25 016 180)

Statement Closed after initial enquiries Allocations 11-Aug-2026

Summary: We will not investigate this complaint about Mr X’s temporary accommodation. This is because Mr X did not bring his complaint to us within twelve months of becoming aware of the issue.

North Hertfordshire District Council (25 020 426)

Statement Closed after initial enquiries Homelessness 11-Aug-2026

Summary: We will not investigate this complaint about the Council’s review of a homelessness decision. It was reasonable from Mr X to appeal against the original non-priority decision and the subsequent reviews of that decision to the County Court.

London Borough of Lambeth (25 021 541)

Statement Closed after initial enquiries Allocations 11-Aug-2026

Summary: We will not investigate this complaint about how the Council considered Ms X’s medical needs. This is because there is not enough evidence of fault to justify an investigation.

Exeter City Council (25 021 799)

Statement Closed after initial enquiries Homelessness 11-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homelessness application. This is because Mr X could have challenged the Council’s review decision on the suitability of its offer and the ending of its Relief duty through the County Court if he disagreed with the outcome.

London Borough of Wandsworth (25 023 740)

Statement Closed after initial enquiries Private housing 11-Aug-2026

Summary: We will not investigate this complaint about how the Council dealt with overgrown ivy. Some of the complaint is late. With regard to the issues which are in time, either the courts are better placed to consider them, or further investigation would not lead to a different outcome.

London Borough of Southwark (25 023 753)

Statement Closed after initial enquiries Homelessness 11-Aug-2026

Summary: We will not investigate Miss X's complaint about the Council's actions in relation to her homelessness application. This is because she had a right of appeal to the County Court, and it would have been reasonable for her to use that right.

Birmingham City Council (26 012 016)

Statement Closed after initial enquiries Council house sales and leaseholders 11-Aug-2026

Summary: We will not investigate this complaint about the Council’s handling of a ‘Right to Buy’ application. This is because we cannot achieve the outcomes requested.

Gateshead Metropolitan Borough Council (26 012 176)

Statement Closed after initial enquiries Other 11-Aug-2026

Summary: We will not investigate this complaint that the Council delayed making a compensation payment to X. This is because the issue has not caused X a significant enough injustice to warrant our involvement.