London Borough of Newham (24 016 674)

Statement Closed after initial enquiries Homelessness 13-May-2025

Summary: We will not investigate this complaint about the Council’s handling of Ms X’s homelessness application because there is insufficient injustice to justify our involvement. Further, Ms X had the right to appeal to the county court in respect of the Council’s decision she was not in priority need and it was reasonable for her to exercise that right.

London Borough of Lambeth (24 019 622)

Statement Closed after initial enquiries Allocations 13-May-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Ealing (24 020 281)

Statement Closed after initial enquiries Allocations 13-May-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing transfer application. There is insufficient evidence of fault which would warrant an investigation.

Boston Borough Council (24 020 401)

Statement Closed after initial enquiries Homelessness 13-May-2025

Summary: We will not investigate Mrs X’s complaint about the lack of support provided by the Council in relation to her homeless application and about the priority band her housing register was awarded. This is because there is insufficient evidence of fault.

London Borough of Barnet (25 002 169)

Statement Closed after initial enquiries Managing council tenancies 13-May-2025

Summary: We cannot investigate Miss B’s complaint about the Council damaging her property whilst undertaking work to adjoining properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.

London Borough of Islington (24 014 104)

Statement Upheld Homelessness 12-May-2025

Summary: Mr X complained it took the Council too long to give him a decision on his homelessness application and did not respond to his concerns about the suitability of the accommodation it provided him with. Mr X said he has lived in a property which he believed was unsuitable. We found the Council at fault for the time it took to give him a decision on his homelessness application and look at the suitability of his accommodation. The Council agreed to apologise to Mr X, make a payment to him and carry out a service improvement.

London Borough of Newham (24 019 553)

Statement Upheld Allocations 12-May-2025

Summary: We will not investigate this complaint about the Council’s Housing Service. The Council has already upheld the complaint and offered an appropriate remedy. Further investigation by us would not lead to a different outcome.

London Borough of Barnet (24 020 731)

Statement Upheld Homelessness 12-May-2025

Summary: We will not investigate Ms X’s complaint the Council placed her in unsuitable accommodation for 13 months and delayed in applying the correct priority band to her housing register application. This is because the Council has already appropriately remedied the faults accepted and an investigation would not lead to any further findings or recommendations.

Royal Borough of Greenwich (24 021 400)

Statement Upheld Allocations 12-May-2025

Summary: We will not investigate this complaint about some lost documents. This is because the Council provided a satisfactory response and there is not enough remaining injustice to require an investigation. In addition, the complainant could complain to the Information Commissioner.

London Borough of Croydon (25 002 749)

Statement Closed after initial enquiries Other 12-May-2025

Summary: We cannot investigate this complaint about the Council not taking action against Council tenants who do not look after their properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.