London Borough of Redbridge (25 017 159)

Statement Upheld Homelessness 22-Sep-2026

Summary: Miss F complained the Council placed her in unsuitable temporary accommodation and failed to deal with disrepair and pests. We found no fault in the way it dealt with the disrepair or pests but the Council failed to assess a property’s suitability, causing Miss F uncertainty and distress. The Council has agreed to apologise and make a symbolic payment to remedy that injustice.

Lancaster City Council (25 017 261)

Statement Closed after initial enquiries Allocations 22-Sep-2026

Summary: We will not investigate this complaint about how the Council handled a homelessness application. There is not enough evidence of fault to justify investigating.

Royal Borough of Kingston upon Thames (25 020 697)

Statement Upheld Private housing 22-Sep-2026

Summary: There was fault by the Council when it considered Mr X’s reports of damp and mould at his property. It got evidence of damp and should have considered whether it had a duty to take enforcement action. The Council also should not have shared with the managing agent that Mr X had made complaints against it, as set out in its complaints policy. The Council caused Mr X uncertainty, but it is not possible to say whether it would have taken enforcement action if it had properly considered its duties. The Council should apologise to Mr X, and remind its staff to consider its legal duty, and that complaint details cannot be shared with third parties.

London Borough of Islington (25 021 283)

Statement Closed after initial enquiries Allocations 22-Sep-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing applciation. There is insufficient evidence of fault to warrant an investigation. Mr X failed to submit the required information in accordance with the Council’s housing allocation policy and his applciation was cancelled.

Royal Borough of Kensington & Chelsea (25 014 103)

Statement Upheld Homelessness 22-Sep-2026

Summary: The Council delayed providing Mr X with interim accommodation. That meant Mr X had to stay with Mr Z and both experienced distress and uncertainty. An apology, payment to Mr X and Mr Z and guidance for officers is satisfactory remedy.

London Borough of Tower Hamlets (25 029 507)

Statement Closed after initial enquiries Council house sales and leaseholders 22-Sep-2026

Summary: We will not investigate this complaint about problems after Mr X bought his home from the Council. This is mainly because the complaint is late without good enough reason to accept it now.

London Borough of Redbridge (25 024 314)

Statement Upheld Allocations 22-Sep-2026

Summary: We will not investigate this complaint about poor communication and complaint handling. This is because the Council has remedied the injustice to Mrs X during its complaints process.

Leeds City Council (25 024 441)

Statement Closed after initial enquiries Homelessness 22-Sep-2026

Summary: We will not investigate this complaint about the handling of Miss X’s homeless application or the matters arising from it. Part of her complaint is late and for those parts which are in time, there is not enough evidence of fault in the Council’s actions.

East Riding of Yorkshire Council (25 025 665)

Statement Closed after initial enquiries Allocations 22-Sep-2026

Summary: We will not investigate Ms X’s complaint about a delay reviewing her housing register priority. It is unlikely an investigation would lead to a different outcome or achieve anything more.

North Northamptonshire Council (26 006 619)

Statement Closed after initial enquiries Managing council tenancies 22-Sep-2026

Summary: We cannot investigate Mrs X’s complaint about the Council’s policy on dogs for the housing scheme where she lives. This is because we cannot investigate complaints about the management of social housing by councils.