London Borough of Tower Hamlets (25 013 264)

Statement Upheld Allocations 04-Aug-2026

Summary: Miss X complained about the delay from the Council in processing her housing application. She says that it took over 18 months to process with a lack of communication and explanation provided by the Council. She reports the Council has also not decided whether it owes her a priority based on her medical needs. We found the Council at fault. There is clear delay in both processing Miss X’s housing application and deciding whether she has a medical priority. We found the Council should apologise, make payment to Miss X to recognise the distress, and decide whether she has a medical priority.

Wychavon District Council (25 017 031)

Statement Closed after initial enquiries Allocations 04-Aug-2026

Summary: We will not investigate this complaint about Mr X’s priority band on the Council’s housing register. This is because there is insufficient evidence of fault that would justify further investigation.

London Borough of Croydon (25 018 213)

Statement Closed after initial enquiries Private housing 04-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council’s advice to his tenant. This is because there is not enough evidence of fault to justify an investigation.

Solihull Metropolitan Borough Council (25 018 735)

Statement Closed after initial enquiries Homelessness 04-Aug-2026

Summary: We will not exercise discretion to investigate this complaint about the Council’s assessment of a housing application in 2023 and its subsequent offers of unsuitable accommodation under its homelessness duty. We will not investigate the housing application consideration because it concerns matters which the complainant was aware of more than 12 months before complaining to us. We will not investigate the complaints about the suitability of offers because it was reasonable for Miss X to challenge them using the review/appeals procedure available under the homelessness legislation.

London Borough of Brent (25 019 117)

Statement Closed after initial enquiries Allocations 04-Aug-2026

Summary: We cannot investigate Mr X’s complaint about delays in repairs before a property could be let. We do not have the power to consider complaints about the provision or management of social housing by a council acting as a registered social housing provider.

London Borough of Ealing (25 019 153)

Statement Closed after initial enquiries Allocations 04-Aug-2026

Summary: We cannot investigate Mr X’s complaint about disrepair in his social housing tenancy. The law says we cannot investigate the management of social housing. We will not investigate Mr X’s complaint about his priority for a move to a new home. There is not enough evidence of fault in the Council’s actions to justify investigation.

Harlow District Council (25 007 956)

Statement Closed after initial enquiries Allocations 04-Aug-2026

Summary: We will not investigate this complaint about how the Council considered Mr X’s housing register application. The Council offered an appropriate and proportionate remedy for failing to tell Mr X that he could seek a review of its decision on his application. There is not enough evidence of fault to justify an investigation into how the Council made its decision to refuse Mr X’s housing register application.

Cornwall Council (25 019 608)

Statement Closed after initial enquiries Allocations 04-Aug-2026

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Hillingdon (25 019 810)

Statement Closed after initial enquiries Allocations 04-Aug-2026

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her housing application because there is insufficient evidence of fault in its decision-making to justify our investigation.

Gateshead Metropolitan Borough Council (25 023 901)

Statement Closed after initial enquiries Private housing 04-Aug-2026

Summary: We will not investigate Mr X’s complaint about the Council’s response to his reports of private housing disrepair. There is insufficient evidence of fault to warrant an investigation.