Recent reports in this category are shown below:
Report Upheld Homelessness 03-Oct-2018
Summary: Miss X complains the Council has failed to provide housing support following her application for housing in May 2017. She says she is homeless and is in priority need because she has a dependent child.
Report Upheld Homelessness 10-May-2018
Summary: Miss X complains that the Council made her unsuitable offers of accommodation when she was homeless; did not reimburse her within a reasonable time for storage charges she paid while she was homeless and living in temporary accommodation; took too long to consider and reply to her complaints; did not fully address her complaints that some officers made unprofessional comments in its reply to the Stage Two complaint; wrongly told her she was ranked first on the shortlist for a property which would be ready in September 2016. She therefore stopped bidding for other suitable properties advertised on the Home Move scheme for two months.
Report Upheld Allocations 26-Apr-2018
Summary: Mr X complains the Council has failed to consider medical evidence he provided showing he requires two bedroom accommodation due to his medical condition. Mr X says the Council agreed to review his housing application but it has never informed him of the outcome.
Report Upheld Homelessness 17-Apr-2018
Summary: Miss X complains about the suitability and affordability of the interim accommodation the Council placed her and her family in, between June 2017 and January 2018, while it made a decision on her homelessness application. She also complains the decision took too long.
Report Upheld Homelessness 03-Apr-2018
Summary: A man (Mr X) complained about the way Bristol City Council handled his homelessness and housing applications. He also complained about the way the Council stopped paying for storing his belongings after it decided it did not owe the family housing duty.
Report Upheld Homelessness 15-Feb-2018
Summary: Mr X complains that the Council: failed to protect his belongings when he became homeless; did not offer him suitable accommodation; did not help him find permanent housing; would not rehouse him in central Windsor; and did not deal with his complaint about these matters properly.
Report Upheld Homelessness 12-Feb-2018
Summary: Mrs B complains about the council delaying helping her when she was faced with homelessness. She also complains about the quality and location of the temporary accommodation, and that the Council cancelled her Housing benefit without good reason.
Report Upheld Homelessness 31-Jan-2018
Summary: Ms X and her family were homeless. She complains the Council placed her in unsuitable temporary accommodation which had no cold water supply in the kitchen and other defects.
Report Upheld Homelessness 01-Nov-2017
Summary: Mr and Mrs A complain about the way the Council handled their homeless application. They are also unhappy with the accommodation the Council arranged for them before and after the Council accepted the main housing duty.
Report Upheld Homelessness 27-Sep-2017
Summary: The council is at fault for keeping two families in temporary accommodation for too long, which it knew was unsuitable.