London Borough of Barking & Dagenham (25 002 702)

Report Upheld Allocations 04-Jun-2026

Summary: We found the Council failed to properly explain to Mr X its decision about his priority banding. The Council failed to inform Mr X of his right to request a review of this decision. It then took too long to re-consider its decision when challenged which was fault. The Council was at fault for not carrying out homeless inquiries when informed Mr X’s property was no longer suitable to occupy. It also delayed carrying out an Occupational Therapy (OT) assessment. This has caused Mr X distress, frustration and uncertainty.

London Borough of Barking & Dagenham (25 005 873)

Statement Upheld Homelessness 26-May-2026

Summary: Miss W complained on behalf of her mother Mrs X about how the Council handled her request for homelessness assistance. We find no fault regarding her complaints the Council was rude, wrong to issue a warning notice, lacked fairness and empathy and did not make reasonable adjustments. We find the Council at fault for housing Mrs X and her family in unsuitable bed and breakfast accommodation that caused significant injustice. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.

Wirral Metropolitan Borough Council (25 010 151)

Statement Upheld Homelessness 26-May-2026

Summary: Mr X complained the Council failed to comply with its statutory duties when it made him homeless due to disrepair in his flat. We find the Council at fault for a delay in accepting the main housing duty and for failing to complete a suitability review. The faults caused Mr X distress, frustration and uncertainty. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused to Mr X.

Broxbourne Borough Council (25 010 849)

Statement Upheld Homelessness 26-May-2026

Summary: Miss X complained about the way the Council dealt with her housing and homelessness applications. We found there was fault in how the Council reached and communicated its decisions. We recommended an apology and a payment to recognise the frustration and distress caused.

Rochford District Council (25 011 361)

Statement Upheld Allocations 26-May-2026

Summary: We found no fault on Miss Y’s complaint about the Council failing to assess her medical needs and information. There was fault in failing to tell her it had suspended medical assessments with the introduction of its new housing allocation scheme. There was also fault in the way it dealt with her formal complaint. The apologies the Council gave remedied the injustice these failures caused.

London Borough of Croydon (25 012 159)

Statement Upheld Allocations 26-May-2026

Summary: Mrs D complains the Council delayed processing and failed to correctly assess her housing register application. I have found the Council at fault. There were significant delays and the review decision fails to explain how evidence was considered. This meant Mrs D was caused avoidable distress and left uncertain about whether her circumstances had been properly assessed. The Council has already agreed to carry out a new assessment and it will pay Mrs D redress for the delay.

London Borough of Lambeth (25 021 278)

Statement Closed after initial enquiries Homelessness 26-May-2026

Summary: We will not investigate this complaint about the suitability of temporary accommodation. This is because Mr X had a right of appeal to the county court and it would have been reasonable for him to use it.

Epping Forest District Council (25 022 960)

Statement Closed after initial enquiries Allocations 26-May-2026

Summary: We will not investigate this complaint about the Council’s decision on Miss X’s priority for social housing. There is not enough evidence of fault by the Council to justify our involvement.

Milton Keynes Council (25 023 767)

Statement Closed after initial enquiries Private housing 26-May-2026

Summary: We will not investigate Mrs X’s complaint about how the Council assessed the disrepair of her property. There is not enough evidence of fault by the Council to justify investigation.

London Borough of Havering (25 026 966)

Statement Closed after initial enquiries Private housing 26-May-2026

Summary: We will not investigate Mr Y’s complaint about the Council’s handling of his requests to return his private rented property. This is because it is reasonable for him to take court action.