Leicester City Council (24 005 927 fr)

Report Upheld Homelessness 09-Mar-2026

Summary: We have written this further report because the Council has refused to comply with one of the recommendations made in our report issued on 9 October 2025. Although the Council has confirmed it will apologise to Mr X and make a payment of £500 for the distress its fault caused, it has refused to remedy all the personal injustice caused. We are not satisfied with the Council’s explanation for refusing to fully remedy the personal injustice to Mr X. We have issued this further report to highlight our continuing concerns.

Norwich City Council (24 018 523)

Report Upheld Homelessness 24-Feb-2026

Summary: The Council failed to consider whether to provide Mr X with interim accommodation when it should have and delayed making decisions about his case. When it did address whether to provide Mr X with interim accommodation, it did not properly consider all the information he had provided. As a result, Mr X, who has a physical disability, stayed in his property until he was evicted by bailiffs and then slept for several nights on the concrete floor of a garage. Mr X has been caused significant, avoidable distress because of the Council’s actions. However, there was no fault in how the Council applied its allocations policy to Mr X.

Newcastle-under-Lyme Borough Council (25 011 213)

Statement Closed after initial enquiries Homelessness 10-Feb-2026

Summary: We will not investigate this complaint about the Council’s failure to follow the correct guidance when it provided housing advice to Mr X’s tenant. This is because an investigation would be unlikely to find fault with the Council’s actions.

London Borough of Harrow (25 011 786)

Statement Closed after initial enquiries Allocations 10-Feb-2026

Summary: We will not investigate Mr Z’s complaint about the Council’s handling of his request for medical priority on its social housing register. There is not enough evidence of fault to justify investigation. We will also not investigate Mr Z’s complaint about the Council’s handling of his homelessness application. It is reasonable for him to request a review of its recent decision.

Leeds City Council (25 012 161)

Statement Closed after initial enquiries Homelessness 10-Feb-2026

Summary: We will not investigate Mr X’s complaint about the suitability of interim accommodation provided by the Council. We do not have the power to investigate the complaint as Mr X has started court action against the Council about the same matters.

North Northamptonshire Council (25 012 363)

Statement Closed after initial enquiries Homelessness 10-Feb-2026

Summary: We will not investigate this complaint about Miss X having to change her temporary accommodation. There is not enough evidence of fault to warrant investigating the Council telling Miss X to move. On some other points, there is not significant enough injustice to justify investigation. Regarding the suitability of the new accommodation, Miss X could reasonably have used her right to ask the Council for a suitability review.

Sandwell Metropolitan Borough Council (25 012 378)

Statement Closed after initial enquiries Other 10-Feb-2026

Summary: We will not investigate this complaint about responsibility for a boundary fence which is adjacent to a Council property. We cannot determine responsibility for maintenance of private boundaries because this is a civil matter which could only be determined by the courts.

Mid Devon District Council (25 012 937)

Statement Closed after initial enquiries Allocations 10-Feb-2026

Summary: We will not investigate Mr X’s complaint about housing allocations. The Complaint is late and it would have been reasonable for Mr X to have complained sooner.

Worcester City Council (25 013 246)

Statement Closed after initial enquiries Allocations 10-Feb-2026

Summary: We will not investigate this complaint about the Council’s decision not to increase Mrs X’s priority housing banding. This is because an investigation would not be likely to find fault with the Council’s actions.

Rushmoor Borough Council (25 013 272)

Statement Closed after initial enquiries Homelessness 10-Feb-2026

Summary: We will not investigate Mr X’s complaint about the Council’s intentional homeless decision as the Council has now overturned its decision. Any outstanding injustice is not significant enough to justify us investigating.