London Borough of Southwark (25 017 425)

Statement Upheld Homelessness 29-Sep-2026

Summary: Miss X complained about the Council’s response to her reports of a mice infestation at her temporary accommodation. We found fault by the Council due to delay in effectively addressing the issue and in its complaint handling. This caused Miss X avoidable distress. The Council agreed to make a symbolic payment to Miss X and to review its procedures.

London Borough of Southwark (25 019 703)

Statement Closed after initial enquiries Allocations 29-Sep-2026

Summary: We cannot investigate Mr X’s complaint about the Council’s handling of his housing application and issues in his temporary accommodation. Mr X has asked the court to consider these matters, so we have no power to investigate.

Milton Keynes Council (25 022 166)

Statement Not upheld Homelessness 29-Sep-2026

Summary: We discontinued our investigation into Mrs X’s complaint about the Council’s failure to provide suitable accommodation following her homelessness application. The complaint is outside of the Ombudsman’s jurisdiction and cannot be investigated.

Oxford City Council (25 022 343)

Statement Closed after initial enquiries Allocations 29-Sep-2026

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Bexley (25 022 465)

Statement Closed after initial enquiries Allocations 29-Sep-2026

Summary: We will not investigate Miss X’s complaint against the Council because there is insufficient evidence of fault it’s decision-making to justify our involvement.

Leeds City Council (25 022 753)

Statement Closed after initial enquiries Homelessness 29-Sep-2026

Summary: We will not investigate Miss X’s complaint about the Council’s response to arson at her council property. It would have been reasonable for Miss X to use her statutory right to appeal the Council’s decision she was not homeless and we do not have the power to investigate the Council’s actions as a social landlord.

Milton Keynes Council (25 026 009)

Statement Closed after initial enquiries Allocations 29-Sep-2026

Summary: We will not investigate this complaint about the Council’s decision on Mr X’s eligibility for the social housing register. There is not enough evidence of fault to justify our involvement.

Horsham District Council (25 026 706)

Statement Closed after initial enquiries Allocations 29-Sep-2026

Summary: We will not investigate this complaint about how the Council considered a housing application. This is because there is not enough evidence of fault to justify investigating.

Maidstone Borough Council (25 027 232)

Statement Closed after initial enquiries Allocations 29-Sep-2026

Summary: We will not investigate this complaint about housing allocations. This is because there is no worthwhile outcome achievable by our investigation.

Nottingham City Council (26 002 618)

Statement Closed after initial enquiries Other 29-Sep-2026

Summary: We will not investigate this complaint from a private landlord about the Council’s failure to resolve issues connected with neighbouring Council tenants changing their garden’s ground levels. Part of the complaint is late and there are no good reasons to look at it now. Also, it is reasonable to expect the complainant to take the Council to court about any damage to his property.