Leicester City Council (23 015 268 fr)

Report Upheld Homelessness 28-Aug-2025

Summary: We have written this further report because the Council has refused to comply with some recommendations made in our report issued on 15 October 2024. Although the Council has complied with our service improvement recommendations and agreed to make a payment for distress, it has refused to remedy all the personal injustice caused to Ms X, by the Council’s fault. We are not satisfied with the Council’s explanation for refusing to fully remedy the personal injustice to Ms X. We have therefore issued this further report to highlight our continuing concerns.

London Borough of Redbridge (24 014 175)

Statement Upheld Homelessness 19-Aug-2025

Summary: Miss X complained that the Council failed to properly help with her homelessness, had poor communication, and housed her and her young children in unsuitable accommodation, which caused them significant distress, uncertainty and affected their mental health. We find the Council at fault for its communication, complaint handling, and homelessness assistance which caused significant injustice. The Council has agreed to apologise and make a symbolic payment to Miss X

London Borough of Lambeth (24 020 654)

Statement Not upheld Allocations 19-Aug-2025

Summary: Ms X complained that changes to the Council’s housing allocations policy unfairly affected her qualifying date and lowered her bidding position. We find no fault by the Council.

Newcastle upon Tyne City Council (25 002 377)

Statement Closed after initial enquiries Homelessness 19-Aug-2025

Summary: We will not investigate this complaint about the Council’s handling of Mr X’s homelessness and his complaint. We cannot achieve the outcome Mr X seeks.

London Borough of Hackney (25 002 624)

Statement Closed after initial enquiries Homelessness 19-Aug-2025

Summary: We will not investigate this complaint about how the Council dealt with Ms X’s homelessness applications and the suitability of the accommodation provided to her. This is because the complaint is late and there are no good reasons to exercise discretion to consider it now.

Colchester City Council (25 007 252)

Statement Closed after initial enquiries Homelessness 19-Aug-2025

Summary: We will not investigate Miss X’s complaint the Council refused to offer her social housing after she became homeless. There is not enough evidence of fault to justify our involvement.

South Kesteven District Council (24 010 719)

Report Upheld Homelessness 18-Aug-2025

Summary: Mr X complained about the lack of support and accommodation the Council provided after he became homeless in 2024. He says this caused him significant stress while he was street homeless and made his health conditions worse.

London Borough of Hackney (24 023 374)

Statement Upheld Allocations 18-Aug-2025

Summary: We have upheld Mr X’s complaint about a delay in carrying out a review of its decision he did not qualify for medical priority. The Council has agreed to apologise and pay him £100 as a symbolic payment to remedy the uncertainty he suffered due to the delay.

Rotherham Metropolitan Borough Council (25 004 860)

Statement Closed after initial enquiries Private housing 18-Aug-2025

Summary: We will not investigate this complaint about the advice the Council provided to the complainant’s tenant. This is because there is insufficient evidence of fault by the Council and the complainant can contact the Information Commissioner.

London Borough of Lambeth (25 001 931)

Statement Closed after initial enquiries Allocations 18-Aug-2025

Summary: We will not investigate this complaint about the Council’s assessment of his housing application. He says he should be awarded a higher banding priority because he is overcrowded. This is because there is insufficient evidence of fault which would warrant an investigation.