Manchester City Council (25 013 081)

Statement Upheld Homelessness 14-Jul-2026

Summary: Ms X complained the Council did not find her suitable temporary accommodation and advised her to remain in the property, which resulted in her incurring court costs. We found the Council at fault because it delayed progressing her homelessness application, failed to properly consider and provide accommodation duties owed to her, and did not adequately respond when she identified alternative accommodation. These failures caused Ms X and her children distress and uncertainty and left them in accommodation unreasonable to occupy for an extended period. The Council will apologise, make a symbolic payment and reimburses the court fee Ms X incurred. It will also remind staff of its duties relating to interim accommodation and main housing duty.

Wychavon District Council (25 013 672)

Statement Upheld Allocations 14-Jul-2026

Summary: Mrs X complained the Council has not fully considered her circumstances when it rejected her housing application. Mrs X said this distressed her. There was fault in the way the Council did not fully consider or respond to Mrs X’s appeal. This has not caused Mrs X a significant personal injustice and the Council has acted to improve its service.

London Borough of Brent (25 015 880)

Statement Not upheld Homelessness 14-Jul-2026

Summary: There was no fault in the way the Council dealt with a homelessness applicant’s request, for a review of its decision he was not in priority need. We have therefore completed our investigation.

London Borough of Merton (25 016 514)

Statement Upheld Allocations 14-Jul-2026

Summary: Miss D says the Council failed to process her homelessness and housing register applications and did not make reasonable adjustments for her disability. I have found the Council at fault. There were substantial delays in how it progressed the applications and it failed to make reasonable adjustments for Miss D for eight months. The Council has agreed to pay Miss D redress. It will also make her a direct offer of housing and is updating its procedures for housing register applications and reasonable adjustments.

Southend-on-Sea City Council (25 017 303)

Statement Closed after initial enquiries Allocations 14-Jul-2026

Summary: We will not investigate Mr X’s complaint about the Council’s consideration of his housing application. There is insufficient evidence of fault in the Council’s processes to warrant investigation.

London Borough of Southwark (25 018 000)

Statement Closed after initial enquiries Homelessness 14-Jul-2026

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her homelessness application. Part of the complaint is late and carries appeal rights. There is insufficient evidence of fault in the parts of the complaint we can consider. 

Ashfield District Council (25 018 409)

Statement Closed after initial enquiries Allocations 14-Jul-2026

Summary: We will not investigate this complaint about the Council’s assessment and review of a housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Tower Hamlets (25 019 073)

Statement Closed after initial enquiries Allocations 14-Jul-2026

Summary: We will not investigate Miss X’s complaint about the Council’s assessment of her housing application. There is insufficient evidence of fault which would warrant an investigation.

London Borough of Hounslow (25 023 773)

Statement Closed after initial enquiries Allocations 14-Jul-2026

Summary: We will not investigate this complaint about the Council’s handling of Miss Y’s housing register application between 2023 and 2025. Part of the complaint is late and there are no good reasons for us to investigate it now. We will not investigate the parts of the complaint that are in time. There is not enough evidence of fault by the Council, and part of the complaint is premature.

Eastleigh Borough Council (26 009 126)

Statement Closed after initial enquiries Allocations 14-Jul-2026

Summary: We will not investigate Mr B’s complaint about the Council’s handling of his housing application. This is because part of the complaint is late and there is not enough evidence of fault to justify an investigation.