South Hams District Council (25 012 451)

Statement Closed after initial enquiries Homelessness 06-Jan-2026

Summary: We will not investigate Mr X’s complaint about the Council’s response to his complaint and its handling of his homelessness application. This is because there is not enough evidence of fault to warrant investigating the Council’s complaint response. The Council has also said it will write to Mr X in respect of his homelessness application review request.

Sheffield City Council (24 016 347)

Statement Upheld Allocations 06-Jan-2026

Summary: Miss X complains the Council delayed acting on and failed to properly consider her mother’s application for housing in Sheffield. She also complained the Council did not explain its decision properly. We found no fault in the way the Council processed or reached its decisions on her mother’s application. However, there was some fault in its explanation of the housing policy, for which we recommended an apology.

London Borough of Lambeth (24 016 652)

Statement Upheld Homelessness 06-Jan-2026

Summary: There was fault by the Council. The Council said the complainant’s housing was unsuitable but based its decision on the wrong information. This was fault. An apology and payment for Miss X’s distress remedies the injustice.

Gosport Borough Council (25 001 063)

Statement Upheld Homelessness 06-Jan-2026

Summary: Miss Y complained about the Council’s response to her report of disrepair at her private rented accommodation and request for housing assistance. We have found fault, causing injustice, by the Council in its response to the report of disrepair. We have not found fault with its response to the request for housing assistance. The Council has agreed to remedy the injustice caused by apologising and making a payment to recognise the upset caused.

London Borough of Waltham Forest (25 003 700)

Statement Upheld Other 06-Jan-2026

Summary: We will have upheld Mr X’s complaint about an affordable rent incentive. The Council have agreed to resolve the complaint by offering a suitable remedy.

London Borough of Tower Hamlets (25 004 314)

Statement Upheld Allocations 06-Jan-2026

Summary: Miss X complained about the way the Council dealt with her housing. The Council was at fault for delaying in completing a medical assessment, failing to complete a review of her priority need and poor communication. This caused Miss X frustration and uncertainty. The Council has agreed to apologise, make a payment to Miss X for the frustration and uncertainty this caused and make service improvements.

Oldham Metropolitan Borough Council (25 010 058)

Statement Closed after initial enquiries Allocations 06-Jan-2026

Summary: We will not investigate this complaint about how the Council dealt with Mrs X’s housing application after she notified it of a change of circumstances. There is insufficient evidence of fault and injustice to justify an investigation.

London Borough of Lambeth (25 010 256)

Statement Closed after initial enquiries Managing council tenancies 06-Jan-2026

Summary: We cannot investigate Ms X’s complaint because it relates to the Council’s actions as registered social landlord, which is outside our remit.

Spelthorne Borough Council (25 011 998)

Statement Closed after initial enquiries Homelessness 05-Jan-2026

Summary: We will not investigate Miss X’s complaint about her homelessness application. This because it is reasonable for Miss X to use her statutory right of appeal to the court.

London Borough of Haringey (25 013 408)

Statement Closed after initial enquiries Council house sales and leaseholders 05-Jan-2026

Summary: We will not investigate this complaint about the Council’s handling of a ‘right to buy’ application. It is reasonable to expect Ms X to take the Council to court.