Decision search
Your search has 50691 results
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Royal Borough of Greenwich (24 016 363)
Statement Closed after initial enquiries Allocations 31-Mar-2025
Summary: We cannot investigate this complaint about the Council’s failure to move a tenant to alternative social housing due to disrepair. This is because we have no power to investigate complaints about the Council acting in its capacity as a social housing landlord.
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City of Doncaster Council (24 016 827)
Statement Closed after initial enquiries Planning applications 31-Mar-2025
Summary: We cannot investigate this complaint about the Council’s decision to approve funding to a Town Council for a specific project. That is because this decision is one that affects all or most of the people in the Council’s area, and the law does not allow us to investigate such decisions.
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South Gloucestershire Council (23 011 699)
Statement Upheld Assessment and care plan 31-Mar-2025
Summary: The Council acted in line with charging regulations and guidance when dealing with Mr and Mrs Y’s financial assessments for care charges and so there is no fault. Communication with Mr X about Mr Y’s fall in a care home in 2023 was poor; this was fault causing avoidable confusion. The Council will apologise.
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Leeds City Council (24 017 860)
Statement Upheld Special educational needs 30-Mar-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s delay in completing her child’s Education, Health and Care needs assessment. The Council has apologised and provided an award in recognition of the delay. A further investigation by us would not lead to a different outcome.
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Milton Keynes Council (24 017 869)
Statement Closed after initial enquiries Homelessness 30-Mar-2025
Summary: We will not investigate Miss X’s complaint the Council provided unsuitable accommodation after she fled domestic abuse. That is because this complaint has not exhausted the Council’s complaint procedure and is late. We will also not investigate her complaint about rent charges for her temporary accommodation. The Council amended the tenancy date and agreed to review the charges. Further investigation would not lead to a different outcome.
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London Borough of Newham (24 017 912)
Statement Closed after initial enquiries Transport 30-Mar-2025
Summary: We will not investigate this complaint about an unsuccessful application for a blue badge because the Council will offer a mobility assessment.
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Buckinghamshire Council (24 017 972)
Statement Closed after initial enquiries Charging 30-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision to recover outstanding care charges. Further investigation would not lead to a different outcome.
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Peterborough City Council (24 018 052)
Statement Closed after initial enquiries Special educational needs 30-Mar-2025
Summary: We will not investigate this complaint about the Council’s refusal to agree to provide Education Otherwise Than at School for the complainant’s son. This is because the complainant had the right to appeal to the First-tier Tribunal (Special Educational Needs and Disability) and it would have been reasonable for her to do so.
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Leeds City Council (24 018 074)
Statement Upheld Special educational needs 30-Mar-2025
Summary: We have upheld this complaint because the Council delayed carrying out an Education Health and Care needs assessment for a child. The Council has agreed to resolve the complaint by offering to make a suitable payment to the complainant to remedy the injustice this caused.
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Liverpool City Council (24 018 261)
Statement Closed after initial enquiries Homelessness 30-Mar-2025
Summary: We will not investigate this complaint about the Council’s assessment of a homelessness application. It was reasonable for Mr X to ask for a review of the Council’s decisions on his case.