Decision search
Your search has 57133 results
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Hertfordshire County Council (25 017 051)
Statement Closed after initial enquiries Trading standards 27-Apr-2026
Summary: We will not investigate this complaint about trading standards. We are unlikely to find fault with the Council.
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Buckinghamshire Council (25 017 100)
Statement Upheld Direct payments 27-Apr-2026
Summary: We will not investigate this complaint about use of direct payments for a carer who is meeting adult social care needs. There was some delay by the Council to arrange a review, but it did not cause a significant injustice. The review has not taken place, but that is the choice of the complainant. We are satisfied with the actions the Council took in response to the complaint. The parties now need to agree the review to decide the support plan.
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Kirklees Metropolitan Borough Council (25 017 106)
Statement Closed after initial enquiries Other 27-Apr-2026
Summary: We cannot investigate this complaint about Mr X’s business rates liability. This is because we have no power to investigate matters which have been subject to court proceedings.
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North Lincolnshire Council (25 017 211)
Statement Closed after initial enquiries Child protection 27-Apr-2026
Summary: We will not investigate Miss X’s complaint about the Council’s care of her family members. This is because there is not enough evidence of fault in how the Council considered her concerns and we cannot investigate matters the Court has considered.
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London Borough of Lambeth (25 017 828)
Statement Closed after initial enquiries Other 27-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s response to concerns he raised about a local school. It would not be a good use of our limited resources.
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London Borough of Hammersmith & Fulham (25 017 974)
Statement Closed after initial enquiries Safeguarding 27-Apr-2026
Summary: We will not investigate this complaint about how a care provider and the Council considered Miss X’s safeguarding disclosures or provided her with support to move to different accommodation. Further investigation by us would not lead to a different outcome and there is no worthwhile outcome achievable by our involvement.
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Royal Borough of Kingston upon Thames (25 018 028)
Statement Upheld Homelessness 27-Apr-2026
Summary: We upheld a complaint from Ms B, who spent nine months living in a hotel with her three children following flood damage to a flat she lived in as temporary accommodation. We found the Council at fault for the time taken for Ms B to return, for not offering her suitable alternative housing and poor communications. We considered these faults caused Ms B the injustice of living in unsuitable accommodation and avoidable unnecessary distress. The Council accepted these findings. At the end of this statement, we set out action it agreed to take to remedy Ms B’s injustice and improve its service to try and avoid a repeat.
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London Borough of Ealing (25 018 162)
Statement Closed after initial enquiries Child protection 27-Apr-2026
Summary: We will not investigate Mrs X’s complaint about the accuracy of a children services child and family assessment. The Information Commissioner’s Office is better placed to consider this disagreement.
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Manchester City Council (25 018 266)
Statement Closed after initial enquiries School transport 27-Apr-2026
Summary: We will not investigate Mr X’s complaint about the outcome of his application and appeals for post-16 transport for his son. This is because here is not enough evidence of fault by the Council to warrant us investigating.
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Sheffield City Council (25 018 451)
Statement Closed after initial enquiries Alternative provision 27-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of Mrs X’s daughter’s special educational needs and the delivery of her Education, Health and Care Plan. This is because it is unlikely we could achieve any worthwhile outcome for Mrs X and because it would have been reasonable for Mrs X to appeal against the content of the Plan.