Decision search
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North Tyneside Metropolitan Borough Council (25 003 819)
Statement Closed after initial enquiries School admissions 02-Jun-2025
Summary: We will not investigate Miss X’s complaint about a school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.
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Birmingham City Council (25 003 924)
Statement Closed after initial enquiries Parking and other penalties 02-Jun-2025
Summary: We will not investigate Mr B’s complaint that the Council is unfairly issuing Penalty Charge Notices during a period of significant roadworks and diversions. This is because it is reasonable for Mr B to challenge these Notices by putting in representations, and if needed, appealing to the Traffic Penalty Tribunal.
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London Borough of Redbridge (25 003 995)
Statement Closed after initial enquiries Other 02-Jun-2025
Summary: We cannot investigate Mr B’s complaint about the Council’s management of its finances because this affects all or most of the people in the Council’s area. An investigation solely into the Council’s handling of Mr B’s complaint is not justified.
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Derbyshire County Council (24 012 100)
Statement Upheld Special educational needs 01-Jun-2025
Summary: Ms X complained the Council delayed issuing her child, C, with a final Education, Health and Care Plan and has not provided them with suitable education. The Council is at fault. This has caused distress to Ms X and family and missed education for C. I have recommended remedies.
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London Borough of Redbridge (24 012 196)
Statement Upheld Assessment and care plan 01-Jun-2025
Summary: The Council overcharged Mrs Y for the care and support it provided to meet her needs and failed to explain how the charges were calculated. It also delayed responding to the complaint Mr X made on her behalf and the complaint response was inadequate. The Council has agreed to apologise to Mr X and Mrs Y and make a payment to acknowledge the uncertainty and frustration they were caused. It has also agreed to revise the invoices and provide training or guidance to staff about responding appropriately to complaints.
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London Borough of Ealing (24 012 421)
Statement Upheld Special educational needs 01-Jun-2025
Summary: Ms D complained the Council has failed to put provision in her daughter’s Education, Health and Education Plan in place. We found the Council is at fault. The Council has apologised and made a symbolic payment in recognition of the injustice caused. We do not consider any further remedy is due.
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Solihull Metropolitan Borough Council (24 012 447)
Statement Upheld Homelessness 01-Jun-2025
Summary: Mr X complained about the Council’s failure to offer support with his homelessness since 2021. We found the Council to be at fault because it failed to carry out enquiries about his homelessness in 2024. This caused Mr X frustration, time and trouble. In response to his complaint, the Council apologised, made a payment to Mr X and made service improvements. This is an appropriate remedy, and we do not recommend anything further. We did not investigate what happened between 2021 and 2023 because this part of Mr X’s complaint was late.
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Wirral Metropolitan Borough Council (24 012 706)
Statement Upheld Special educational needs 01-Jun-2025
Summary: Mrs B complained the Council delayed carrying out an education, health and care (EHC) needs assessment and in issuing an EHC Plan and failed to put in place education for her son. The Council delayed carrying out the assessment and in issuing the final EHC plan. There is no fault in those parts of the complaint the Ombudsman can investigate about education provision. An apology and payment to Mrs B is satisfactory remedy for her delayed appeal right and distress.
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Wigan Metropolitan Borough Council (23 018 495)
Statement Upheld Alternative provision 01-Jun-2025
Summary: Mrs X complained that the Council failed to provide alternative education when her child was unable to attend school for medical reasons. We find fault causing a loss of education and avoidable distress and frustration. The Council had already made a symbolic payment to Mrs X for the injustice and had introduced some service improvements. We recommended further improvements to the Council’s school attendance policy which it has accepted. We have therefore completed our investigation and are closing the complaint.
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Gloucestershire County Council (23 020 838)
Statement Upheld Special educational needs 01-Jun-2025
Summary: Mrs X complained about how the Council dealt with her daughter, Y’s, education and special educational needs. Mrs X said this distressed her, impacted her financially and Y missed education and plan provision. There was fault in the way the Council delayed issuing the Education, Health and Care Plan and did not ensure Y received education and plan provision. This fault frustrated Mrs X’s right of appeal and Y missed education and provision. The Council has agreed to apologise and make a financial payment.