Decision search
Your search has 57133 results
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London Borough of Tower Hamlets (25 013 358)
Statement Closed after initial enquiries Homelessness 27-Apr-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s discharge of its homelessness duty in 2024 and its failure to evict Mrs X from her former temporary accommodation. The complaint about the homelessness decision was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner. There is no fault in the Council’s delay in evicting her from her current accommodation.
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Suffolk County Council (25 013 691)
Statement Closed after initial enquiries Charging 27-Apr-2026
Summary: Mrs X complained the Council has wrongly charged her for care services she has not used. We have ended our investigation into Mrs X’s complaint because it is late, and there are no good reasons to exercise discretion to investigate it.
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Central Bedfordshire Council (25 014 308)
Statement Closed after initial enquiries Special educational needs 27-Apr-2026
Summary: We will not investigate this complaint about the Council’s delay in reviewing an Education, Health and Care plan. This is because any investigation by us could not achieve significantly more than the Council has already offered.
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Kent County Council (25 000 441)
Statement Upheld Special educational needs 27-Apr-2026
Summary: Mrs W complained on behalf of her son Mr X that the Council failed to follow its legal duties when his Education, Health and Care Plan was transferred to it, did not respond to requests for mediation and a new needs assessment, and gave inadequate responses to her requests for contact and complaints. We find the Council at fault for failing to follow its duties regarding the Education, Health and Care Plan and for poor communication and complaint handling. This caused significant injustice of distress, uncertainty, and missed educational provision. The Council agreed to apologise, make a symbolic payment, review the plan and make service improvements to remedy the injustice.
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London Borough of Ealing (25 003 373)
Statement Upheld Homelessness 27-Apr-2026
Summary: Miss Y complained about the Council’s handling of her homelessness and housing applications. We have found fault by the Council, causing injustice, in failing to: provide Miss Y with suitable interim and temporary accommodation from March 2024 to November 2025; properly consider her medical information before making a decision about her priority in January 2025; and tell her about her right to ask for a review of the decision. The Council has agreed to remedy this injustice by: apologising; making payments to recognise the impact of the failures to provide suitable accommodation, and when making and notifying Miss Y about its medical priority decision; and service improvements.
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London Borough of Hounslow (25 005 537)
Statement Upheld Homelessness 27-Apr-2026
Summary: Mr X complained about the Council’s handling of his review request of accommodation it sourced for him linked to his homelessness application. We found fault because the Council took too long to complete a suitability review of the accommodation. This caused him avoidable distress, frustration and uncertainty. To remedy this injustice, the Council has agreed to apologise and make a payment to him.
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West Northamptonshire Council (25 006 577)
Statement Upheld Special educational needs 27-Apr-2026
Summary: The Council was at fault because it failed to secure the special educational provision in Y’s Education Health and Care Plan. This caused avoidable distress and a loss of educational provision. The Council will apologise, make a payment and take action to ensure all the provision in Y’s Plan is secured.
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London Borough of Islington (25 006 886)
Statement Upheld Homelessness 27-Apr-2026
Summary: Miss X complained the Council did not properly respond to her application for homelessness assistance because it failed to decide she was in priority need, took over 10 months to decide it owed her the main housing duty, and had poor communication. We find the Council at fault for delays in making decisions which deprived Miss X of suitable accommodation and caused significant distress. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.
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Sandwell Metropolitan Borough Council (25 007 025)
Statement Upheld Charging 27-Apr-2026
Summary: Mr F complained on behalf of his late mother, Mrs B, about the quality of care she received in a Council arranged care home and that the Council had wrongly charged her for her care. We found no fault in the care provided or the charging. There was some fault in communications with Mr F and in a direct debit payment. The Council has already apologised for this which is a suitable remedy for the injustice caused.
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London Borough of Lambeth (25 014 947)
Statement Closed after initial enquiries Parking and other penalties 27-Apr-2026
Summary: We will not investigate this complaint about fees charged by the Council to install a vehicle crossover. There is not enough evidence of fault to warrant our involvement.