Decision search
Your search has 52138 results
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London Borough of Brent (25 000 306)
Statement Closed after initial enquiries Parking and other penalties 01-Jun-2025
Summary: We cannot investigate most of Mrs X’s complaint about the Council’s decision to issue her with a Penalty Charge Notice because she appealed to a court. We will not investigate the remainder because there is insufficient evidence of fault.
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East Hertfordshire District Council (25 000 689)
Statement Closed after initial enquiries Enforcement 01-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control or its decision to register the complainant’s property as an Asset of Community Value. This is because the complainant had the right to appeal.
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London Borough of Croydon (25 000 740)
Statement Closed after initial enquiries Special educational needs 01-Jun-2025
Summary: We will not investigate Ms X’s complaint that the Council failed to provide a school place for her child who has an Education Health Care (EHC) Plan. Part of the complaint is late, and it was reasonable for Ms X to appeal to the SEND Tribunal if she disagreed with the content or provision in the EHC Plan.
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Birmingham City Council (25 000 770)
Statement Closed after initial enquiries Parking and other penalties 01-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a penalty charge notice. This is because Mr X has used his right of appeal to the Traffic Penalty Tribunal.
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North Yorkshire Council (24 022 608)
Statement Closed after initial enquiries Special educational needs 01-Jun-2025
Summary: We will not investigate this complaint about the Council’s failure to attend a mediation meeting, and its subsequent refusal to reimburse the complainant for costs she incurred as a result. Investigation would not lead to a different outcome and is not therefore warranted.
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Transport for London (24 022 720)
Statement Closed after initial enquiries Other 01-Jun-2025
Summary: We will not investigate this complaint about a highways accident because the courts are better placed to consider the complaint, and it is reasonable to expect Miss Y to approach the court.
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Essex County Council (24 022 746)
Statement Upheld Special educational needs 01-Jun-2025
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Royal Borough of Kingston upon Thames (24 022 801)
Statement Closed after initial enquiries Child protection 01-Jun-2025
Summary: We will not investigate Mr X’s complaint about the Council’s children’s services involvement when he was a child. This is because, given the passage of time, we do not consider there is a realistic prospect of reaching a sound, fair and meaningful decision. We also could not achieve the outcome Mr X is seeking.
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Kent County Council (24 022 885)
Statement Upheld Other 01-Jun-2025
Summary: We have upheld Miss X’s complaint because the Council failed to consider her complaint under the statutory children’s complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Miss X.
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Blackburn with Darwen Council (24 022 891)
Statement Closed after initial enquiries Child protection 01-Jun-2025
Summary: We will not investigate this complaint about how the Council dealt with a safeguarding referral. This is because the complaint is made late, and I see no good reason to exercise discretion and consider it now. Also, the courts are better placed to consider Mr X’s claim for damages.