Decision search
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Middlesbrough Borough Council (24 010 174)
Statement Closed after initial enquiries Child protection 31-Mar-2025
Summary: We cannot investigate this complaint about the Council removing Mr X’s grandchild from his care and restricting his contact. A legal bar prevents us doing so because the residence and contact arrangements for the child have been subject to court action and only a court could vary them.
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Kent County Council (24 010 288)
Statement Not upheld Charging 31-Mar-2025
Summary: Mr X complained about changes to the Council’s charging policy for non-residential care services. We ended out investigation because there is ongoing court action about the charging policy and there is no significant personal injustice to Mr X.
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Buckinghamshire Council (24 011 526)
Statement Upheld Special educational needs 31-Mar-2025
Summary: Mrs X complained the Council delayed completing her child’s (Y) Education, Health and Care (EHC) needs assessment in line with statutory timescales. This in turn caused a delay in issuing the EHC Plan. She also complained the Council has delayed carrying out an Occupational Therapy (OT) assessment as part of the EHC needs assessment. The Council was at fault because it failed to issue Y with an EHC Plan within the statutory timescales, caused in part by a delay in obtaining Educational Psychologist advice. There was also a 10 month delay in carrying out the OT assessment. The Council has agreed apologise and make a payment to recognise the distress, frustration and some loss of provision.
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Cheshire West & Chester Council (24 011 679)
Statement Upheld Assessment and care plan 31-Mar-2025
Summary: Ms X complained the Council delayed reviewing her care and support plan, took too long to put in place a direct payment and delayed responding to her complaint. We upheld the complaint. The review of Ms X’s care and support plan was already overdue when she requested it and the Council did not act promptly to complete the review or put in place the direct payment. The Council also took too long to respond to the complaint and failed to recognise it was at fault. The Council will apologise and make a symbolic payment and take action to minimise the chance of recurrence.
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East Lindsey District Council (24 012 340)
Statement Not upheld Other 31-Mar-2025
Summary: Mr X complained that he was unable to challenge a Fixed Penalty Notice because of fault on the part of an Enforcement Agency contracted by the Council. We found no fault by the Enforcement Agency or the Council. Another agency is better placed to deal with Mr X’s complaints about data retention and deletion.
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London Borough of Hounslow (24 013 586)
Statement Closed after initial enquiries Homelessness 31-Mar-2025
Summary: The law prevents us investigating this complaint about Mrs X’s homelessness and housing applications. This is because Mrs X took court action on the key points. Even if the court action did not include one point - the Council’s review of its homelessness decision - Mrs X could reasonably have used her court appeal right on that.
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Surrey County Council (24 013 732)
Statement Not upheld Assessment and care plan 31-Mar-2025
Summary: Mr X complained the Council did not properly consider his reasonable adjustments. He says this caused him stress and anxiety. The Ombudsman finds no fault with the Council.
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Sheffield City Council (24 013 888)
Statement Closed after initial enquiries Assessment and care plan 31-Mar-2025
Summary: We will not investigate this complaint about how the Council considered the need for a Mental Health Act assessment. There is not enough evidence of fault with how it decided not to complete an assessment.
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London Borough of Camden (24 015 932)
Statement Closed after initial enquiries Council tax support 31-Mar-2025
Summary: We will not investigate Ms X’s complaint the Council. incorrectly stopped her council tax support. It is reasonable for Ms X to ask the Council for a review and then appeal to the Valuation Tribunal if she is unhappy with the Council’s decision.
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Surrey County Council (24 016 223)
Statement Closed after initial enquiries Charging 31-Mar-2025
Summary: We will not investigate this late complaint about Ms Y’s care and the associated charges. There is not a good reason for the delay in the matter being brought to the Ombudsman.