Decision search
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London Borough of Islington (24 021 508)
Statement Upheld Other 31-Mar-2025
Summary: Mr X complained the Council failed to comply with one of the recommended actions it agreed to complete following the Ombudsman’s investigation into his original complaint about how the Council handled his business rates account and its recovery action. There was fault by the Council for its failure to properly consider and complete the action within the agreed timeframe. This caused uncertainty and further distress to Mr X. The Council will take action to remedy the injustice caused.
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Buckinghamshire Council (24 021 834)
Statement Closed after initial enquiries Planning advice 31-Mar-2025
Summary: We will not investigate this complaint about the planning advice the Council provided. This is because it is unlikely an investigation would add to the Council’s response or achieve anything more for the complainant. The complainant also had the right to appeal to the Planning Inspector.
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Birmingham City Council (24 022 246)
Statement Closed after initial enquiries Refuse and recycling 31-Mar-2025
Summary: We cannot investigate Ms X’s complaint about the Council’s failure to collect waste bins for over five weeks. This is because we have no jurisdiction to investigate matters which affect all or most people in the Council’s area.
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London Borough of Newham (24 022 384)
Statement Closed after initial enquiries Parking and other penalties 31-Mar-2025
Summary: We will not investigate this complaint about damage to Mr X's car as this is a matter for the courts. Mr X can appeal to the independent tribunal about the penalty charge notice aspect of his complaint.
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Gedling Borough Council (24 022 464)
Statement Closed after initial enquiries Council tax 31-Mar-2025
Summary: We will not investigate this complaint about a Council tax premium as there is a right of appeal to a Valuation Tribunal.
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London Borough of Enfield (24 023 063)
Statement Closed after initial enquiries Other 31-Mar-2025
Summary: We will not investigate Ms B’s complaint that her car was damaged by a pothole. This is because it is reasonable for Ms B to pursue her compensation claim at court.
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East Sussex County Council (24 023 097)
Statement Closed after initial enquiries Highway repair and maintenance 31-Mar-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged due to the Council’s failure to maintain the highway. This is because it is reasonable for Mr B to put in a compensation claim, and if needed, take the Council to court.
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London Borough of Havering (23 020 738)
Statement Closed after initial enquiries Allocations 31-Mar-2025
Summary: We will not investigate this complaint about the Council referring Mr B and his partner, Mrs C, to its safeguarding team when they approached it about Mrs C applying to the housing register, causing them both significant distress and upset. We could not achieve more than the Council’s own investigation or a different result.
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London Borough of Sutton (24 001 763)
Statement Upheld Assessment and care plan 31-Mar-2025
Summary: There is some evidence the Council failed properly to consider Mrs X’s needs before she was discharged from hospital and did not give sufficient weight to the concerns expressed by her family. As a result the family made private arrangements for Mrs X to stay in a care home where she was later assessed as needing nursing care from the date of her admission. The Council has agreed to reconsider the date from which the financial assessment was calculated and offer a consolatory sum to Ms Y and Ms Z.
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City of Bradford Metropolitan District Council (24 004 408)
Statement Upheld Other 31-Mar-2025
Summary: We have upheld this complaint because the Council delayed considering a complaint at stage two of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by issuing its stage two response without further delay. It will also apologise and offer to make a payment to the complainant to remedy the time and trouble they have been to.