Decision search
Your search has 52139 results
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London Borough of Waltham Forest (25 002 151)
Statement Closed after initial enquiries Council tax 01-Jun-2025
Summary: We will not investigate this complaint about Mr X’s council tax liability. It is reasonable for him to use his right of appeal to the Valuation Tribunal.
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London Borough of Barnet (25 002 436)
Statement Closed after initial enquiries Highway repair and maintenance 01-Jun-2025
Summary: We will not investigate Miss X’s complaint about the Council carrying out road layout alterations, or the delays in it doing so. This is because the Council has apologised for Miss X’s inconvenience and explained its actions. There is otherwise no worthwhile outcome we can achieve.
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Bury Metropolitan Borough Council (25 002 894)
Statement Closed after initial enquiries Allocations 01-Jun-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an application.
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Bury Metropolitan Borough Council (25 003 820)
Statement Closed after initial enquiries Council tax 01-Jun-2025
Summary: We will not investigate Mrs B’s complaint about her property’s council tax band. This is because we cannot investigate the actions of the Valuation Office Agency.
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Birmingham City Council (24 021 208)
Statement Closed after initial enquiries School transport 30-May-2025
Summary: We will not investigate this complaint that the Council was at fault in refusing the complainant’s application and appeal for school transport for his son. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Manchester City Council (24 022 177)
Statement Closed after initial enquiries School transport 30-May-2025
Summary: We will not investigate this complaint that the Council made a flawed decision to refuse the complainant’s application and appeal for school transport for her son. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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South Gloucestershire Council (24 010 764)
Statement Upheld Special educational needs 29-May-2025
Summary: Miss B complained that the Council had failed to find a suitable educational placement for her daughter C or provide her with a suitable full-time education since May 2023. We found some fault causing injustice to Miss B and C. The Council has agreed to apologise to them both, make symbolic payments totalling £800 and improve its procedures for the future.
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Royal Borough of Greenwich (24 011 801)
Statement Upheld Homelessness 29-May-2025
Summary: Ms Y complains about the handling of Mr X’s homeless application. She says caused unnecessary distress which significantly impacted Mr X’s emotional wellbeing. The Ombudsman finds the Council at fault which caused injustice to Mr X and Ms Y. The Council has agreed to apologise and make a payment to Mr X and Y.
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Royal Borough of Windsor and Maidenhead Council (24 012 884)
Statement Upheld Other 29-May-2025
Summary: Mr X complained the Council has failed to resolve his concerns about shops leaving refuse collection bins on the public highway and in parking bays. He says the bins often overflow, which attracts fly tipping. We find the Council was at fault for how it handled Mr X’s concerns and for its communication with him. This caused him frustration and upset. The Council has agreed to our recommendations to apologise to Mr X, make a payment to him and complete a detailed review of the issues.
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Hertfordshire County Council (24 005 696)
Statement Upheld Special educational needs 29-May-2025
Summary: Mrs Y complained the Council failed in its duty to ensure that her son’s Education, Health and Care plan was reviewed in line with the statutory timescales. She also complains the Council did not ensure her son received the educational provision he was entitled to. Some of Mrs Y’s complaint is too old for us to consider. In the other parts of the complaint, we find fault and the Council has agreed to provide a symbolic remedy in recognition of a shortfall in D’s interim provision between May and September 2024.