Decision search
Your search has 57133 results
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Oldham Metropolitan Borough Council (24 009 832)
Statement Not upheld Pollution 27-Apr-2026
Summary: Mr and Mrs X complained about the way the Council considered their reports of statutory nuisance from a nearby development. Mr and Mrs X say noise and fumes are causing health issues and ruining their living standards. We have found no fault by the Council.
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Royal Borough of Greenwich (24 015 967)
Statement Closed after initial enquiries Friends and family carers 27-Apr-2026
Summary: We will not investigate this complaint about special guardianship order financial support. This is because we could not add to any previous investigation and further investigation would not lead to a different outcome.
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South Gloucestershire Council (25 006 248)
Report Upheld Homelessness 27-Apr-2026
Summary: Ms X complained the Council refused to support her and her child when they fled domestic abuse in 2023. Specifically, she says the Council decided they did not qualify for homelessness assistance because they did not have a local connection to the area. Instead, the Council referred them back to their previous area, where the domestic abuse had occurred, on the basis that they had a local connection there. Ms X says these decisions have severely affected her mental health and wellbeing and placed her and her child at risk of further harm.
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Statement Upheld Other 26-Apr-2026
Summary: Mr X complained about the actions of the Council relating to child protection matters concerning his children. Mr X said this distressed and frustrated him and caused him uncertainty. There was fault in the way the Council did not invite Mr X to meetings and communication was poor. This frustrated Mr X. The Council agreed to apologise.
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London Borough of Haringey (25 008 544)
Statement Upheld Alternative provision 26-Apr-2026
Summary: Ms X complained about the Council’s failures with alternative provision when her child could not attend school. We found the Council at fault for not properly considering its duties and poor complaints handling. Ms X sourced private provisions at her own expense. The Council has agreed to apologise, reimburse Ms X’s costs and make a symbolic payment to recognise the injustice caused. It also agreed to take action to prevent future recurrence of the faults.
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London Borough of Waltham Forest (25 008 661)
Statement Upheld Homelessness 26-Apr-2026
Summary: Mr D says the Council delayed progressing his homelessness application, failed to provide interim accommodation and delayed providing temporary accommodation. I have found extensive fault by the Council which meant Mr D’s family had to remain in housing that was unreasonable to occupy for 15 months longer than necessary. The Council has made service improvements, and agreed to pay Mr D redress.
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Birmingham City Council (25 008 862)
Statement Closed after initial enquiries Pollution 26-Apr-2026
Summary: We cannot investigate Mrs X’s complaint about of smoke, fumes and odours in her home. We do not have the power to investigate the Council’s role as a social landlord.
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Buckinghamshire Council (25 009 467)
Statement Upheld School transport 26-Apr-2026
Summary: The Council was at fault for delaying putting in place school transport for Y from September 2024. When the Council put this is place a month later, it did not transport Y consistently to and from school which was also fault. The Council delayed responding to Mrs X’s complaint about this. The Council apologised and reimbursed Mrs X for the money spent on private transport. We are satisfied with the Council’s actions to remedy the injustice caused to Mrs X. The Council has also agreed to remind complaints officers to issue complaint responses within the correct timescales.
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North Yorkshire Council (25 010 416)
Statement Upheld School transport 26-Apr-2026
Summary: There was some fault in the way the Council publicised its new home to school transport policy. However, this did not cause Mr X a significant injustice as this would not have affected Mr X’s decision regarding the school applied for their child to attend. There was no evidence of fault in the way the appeals committee considered Mr X’s appeal against the Council’s decision not to provide free transport.
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London Borough of Hammersmith & Fulham (25 011 006)
Statement Not upheld Other 26-Apr-2026
Summary: We have decided to stop investigating this complaint about the way the Council dealt with Miss X’s concerns about damp, mould and foul smells originating from a neighbouring flat. This is because the complaint was made to us late, and there are no good reasons to exercise discretion to investigate it now.