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Blackburn with Darwen Council (24 005 703)
Statement Upheld Disabled facilities grants 29-May-2025
Summary: Ms D complains about the time the Council has taken to deal with a Disabled Facilities Grant application. Ms D says the Council’s delay has impacted the whole family physically and mentally. We found the Council is at fault due to the time it has taken. The Council agreed to apologise to Ms D, make a recognition payment, provide her with a plan and timescale going forward, and make service improvements.
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Leicestershire County Council (24 007 343)
Statement Upheld Special educational needs 29-May-2025
Summary: We found the Council at fault for failing to properly consider its duty to provide alternative education for Mrs X’s child, Y, or document its decision-making. However, we cannot say the Council’s decision would have been different, but for these faults. The Council agreed to apologise and pay a symbolic financial remedy in recognition of the avoidable uncertainty this caused. It also agreed to provide guidance to its officers.
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London Borough of Ealing (24 008 943)
Statement Upheld Homelessness 29-May-2025
Summary: Mr X complained about the way the Council dealt with his homelessness. The Council was at fault for delays in reaching decisions on Mr X’s application and for not offering interim accommodation. It has agreed to apologise and make a payment to Mr X to acknowledge the extra time he spent in unsuitable accommodation. It has also agreed to provide training or guidance for staff.
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London Borough of Croydon (24 009 141)
Statement Upheld Enforcement 29-May-2025
Summary: Mrs X complained that the Council wrongly approved a planning application for a development next to her property. There was no evidence of fault in how the Council considered the planning application. The Council delayed in dealing with Mrs X’s complaint at stage two of its complaints procedure which caused frustration to her. The Council has apologised to Mrs X for the delay which was an appropriate and proportionate remedy.
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Royal Borough of Kensington & Chelsea (24 010 307)
Statement Upheld Homelessness 29-May-2025
Summary: Ms C complained of behalf of Ms B that complained that the Council had delayed excessively in dealing with her homeless application and providing her with suitable accommodation. We found the Council delayed for at least 15 months in accepting the main housing duty towards Ms B and considering the suitability of her interim accommodation. It also took nine months to respond to her stage two complaint. This caused Ms B to live in unsuitable accommodation for at least a year longer than necessary. The Council has agreed to apologise to Ms B and make a symbolic payment of £1800 in addition to the £300 already offered.
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Statement Upheld Homelessness 29-May-2025
Summary: Mr X complained about a lack of support from the Council when he told it his landlord was evicting him. We have found fault by the Council because it did not complete the actions set out in Mr X’s Personalised Housing Plan, did not offer him interim accommodation while it made enquiries into his case and took too long to accept the Relief Duty to him. The Council agreed to apologise and make Mr X a payment in recognition of the injustice caused to him.
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Wiltshire Council (24 010 588)
Statement Upheld Assessment and care plan 29-May-2025
Summary: Miss Y complains on behalf of her adult daughter, Miss W, about the Council’s decision not to provide direct payments to fund a Personal Assistant. There is some procedural fault in the Council’s support planning because Miss W’s support plan does not show how all her eligible needs will be met. The Council has agreed to apologise and review Miss W’s support plan.
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West Suffolk Council (24 014 465)
Statement Closed after initial enquiries Allocations 29-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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East Sussex County Council (24 014 658)
Statement Upheld Special educational needs 29-May-2025
Summary: Ms X complained the Council failed to provide the Speech and Language Therapy and Occupational Therapy from her child’s Education, Health and Care Plan since September 2023. Ms X also complained the Council failed to provide suitable education for her child while absent from school and declined to complete an early annual review. We found fault with the Council delaying providing some Education, Health and Care Plan provision from June 2024 until November 2024 and Alternative Provision of education in September 2024. The Council agreed to apologise to Ms X and pay her a total of £550 to recognise the distress, frustration and lost opportunity caused. The Council also agreed to put specific missing Education, Health and Care Plans provision in place.
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London Borough of Waltham Forest (24 020 214)
Statement Closed after initial enquiries Allocations 29-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.