Decision search
Your search has 51456 results
-
London Borough of Havering (23 019 005)
Statement Upheld Refuse and recycling 05-Sep-2024
Summary: Mr X complained about the Council’s handling of his waste collection. The Council failed to consistently collect waste, failed to properly address the cause of this and kept poor records. These faults caused Mr X frustration and uncertainty. The Council will apologise and make a payment to Mr X to recognise the personal injustice caused to him. The Council will also review its processes.
-
Surrey County Council (23 019 324)
Statement Upheld Special educational needs 05-Sep-2024
Summary: There was excessive delay in finalising an Education, Health and Care (EHC) Plan after annual review and in consulting schools when a change of placement was recommended. The Council will apologise, make a symbolic payment to acknowledge distress and uncertainty, and carry out service improvements.
-
Bedford Borough Council (23 020 173)
Statement Upheld Charging 05-Sep-2024
Summary: Mr Y complained on behalf of his mother, Mrs X. He complained about how the Council dealt with Mrs X’s non-residential care charges following her discharge from the hospital. There were some faults by the Council which caused injustice to Mrs X and Mr Y. The Council will take action to remedy the injustice caused.
-
Barnsley Metropolitan Borough Council (23 020 527)
Statement Not upheld Allocations 05-Sep-2024
Summary: Mr X complained the Council delayed processing his housing application and carrying out a medical assessment. He also complained about the Council’s decisions regarding his housing priority and restrictions on certain types of property. We have ended our investigation of Mr X’s complaint. The Council accepted faults in communication, complaint handling, and delays in processing Mr X’s application. It apologised, backdated Mr X’s housing priority, offered a suitable financial remedy, and offered Mr X a review of its decision on property restrictions. Further investigation by the Ombudsman could not achieve any more for Mr X.
-
Essex County Council (23 020 765)
Statement Not upheld Street furniture and lighting 05-Sep-2024
Summary: Mrs H complains, that when the Council replaced a streetlamp bulb for an LED one, it removed the cowl that provided protection for them from the lamp’s glare. It then told her its policy was she would have to wait for eight weeks before asking it to fit a cowl. In response to my draft decision the Council has advised there was not a cowl on the old lamp. And that it has now fitted a cowl. My decision is there was no fault by the Council.
-
Swindon Borough Council (24 000 936)
Statement Not upheld Planning applications 05-Sep-2024
Summary: Mr A says the Council misadvised him about the need to submit a planning application in 2024. We have not found evidence of fault by the Council and have completed the investigation and not upheld the complaint.
-
Devon County Council (24 001 682)
Statement Upheld Special educational needs 05-Sep-2024
Summary: Miss X complained the Council did not issue her child with an Education, Health and Care Plan within statutory time frames. Miss X says this caused unnecessary and avoidable distress, delayed her appeal rights and meant her child’s needs were not met. We find the Council at fault which caused Miss X and her child injustice. The Council has agreed to apologise and make a payment to Miss X.
-
Gateshead Metropolitan Borough Council (24 004 214)
Statement Closed after initial enquiries Parking and other penalties 05-Sep-2024
Summary: We will not investigate Mr X’s complaint that the Council refused his application for a dropped kerb. This is because there is not enough evidence of fault affecting the decision.
-
London Borough of Wandsworth (24 005 128)
Statement Closed after initial enquiries Special educational needs 05-Sep-2024
Summary: We will not investigate this complaint that the Council failed to ensure Special Educational Needs provision was being met for two children. This is because there is insufficient evidence of fault by the Council and investigation by the Ombudsman would not lead to a different outcome.
-
London Borough of Barnet (24 005 213)
Statement Closed after initial enquiries Assessment and care plan 05-Sep-2024
Summary: We will not investigate this complaint about best interest decisions made under the Mental Capacity Act. The Court of Protection is better placed to decide what is in somebody’s best interests. There is not enough evidence to support the Council acted with discrimination, and that is for a court to decide.