Decision search
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West Northamptonshire Council (24 007 119)
Statement Closed after initial enquiries Council tax support 08-Sep-2024
Summary: We will not investigate this complaint about the way the Council assessed the complainant’s Council Tax Reduction in 2017. This is because it is a late complaint, and the complainant could have used his appeal rights.
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Derby City Council (23 014 206)
Statement Upheld Special educational needs 08-Sep-2024
Summary: Ms Y complained about the way the Council dealt her child, Z’s special educational needs support and alternative provision. We have found fault by the Council, causing injustice, in failing to: complete Z’s educational health and care needs assessment within the statutory timescales; provide Z with a suitable education and monitor the delivery of Z’s first education, health and care plan. The Council has agreed to remedy this injustice by apologising to Ms Y, making payments to recognise the worry and distress caused and the impact on Z of the missed education, and service improvements.
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Swindon Borough Council (23 015 852)
Statement Upheld Special educational needs 08-Sep-2024
Summary: Ms X complains about the Council’s decision to name a particular school on her child’s education, health and care plan. Ms X also complains the Council failed to provide her child with a suitable education when he was unable to attend school. Although we are unable to investigate some aspects of Ms X’s complaint due to them being outside of the Ombudsman’s jurisdiction, we have found fault with the way the Council communicated with Ms X and its record-keeping. The Council has agreed to remedy the injustice this caused.
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East Riding of Yorkshire Council (23 016 108)
Statement Upheld Charging 08-Sep-2024
Summary: The investigation of this complaint about outstanding charges for residential care has been discontinued. An agreement was reached between the complainant and Council on the fees owed, so any injustice has been remedied.
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Calderdale Metropolitan Borough Council (23 016 753)
Statement Upheld Homelessness 08-Sep-2024
Summary: Mx D complains the Council failed to meet their housing and social care needs when they were homeless. They said, as a result they experienced distress and had a loss of care support. We found the Council’s Housing and Adult Social Care teams caused delays and faults in its processes. The Council will apologise and make payment to acknowledge the injustice Mx D experienced.
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Bournemouth, Christchurch and Poole Council (23 017 915)
Statement Upheld Charging 08-Sep-2024
Summary: Mrs X and Mrs W complain the Council failed to properly explain the charges for their late mother’s care home. They also say they were denied a choice of alternative care provider. There is evidence of fault by the Council, but this did not cause injustice to the family. Nevertheless, the Council needs to improve its working practices.
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High Peak Borough Council (23 017 999)
Statement Not upheld Trees 08-Sep-2024
Summary: We found no fault on Mr and Mrs D’s complaint about the Council’s decision to take no action on their high hedge complaint about their neighbours’ trees, which they said impacted on their amenities. The Council properly considered their complaint.
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City of York Council (23 018 048)
Statement Not upheld Disabled children 08-Sep-2024
Summary: Mr X complained the Council failed to meet its duty under the Childcare Act 2006 to ensure sufficient childcare was available for working parents. We have found no fault by the Council.
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Gloucestershire County Council (23 018 467)
Statement Not upheld Charging 08-Sep-2024
Summary: We found no fault on Mr F’s complaint on behalf of his mother about the Council’s decision a payment to him in April 2021 following the sale of his mother’s property, amounted to a deprivation of assets. He said its actions caused distress. There was delay in responding to some of his correspondence, but the Council’s apology remedied the injustice caused.
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Sheffield City Council (23 019 219)
Statement Closed after initial enquiries Councillor conduct and standards 08-Sep-2024
Summary: We will not investigate this complaint about standard committees because there is not enough evidence of fault to justify investigating.