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Buckinghamshire Council (23 015 392)
Statement Upheld Other 05-Sep-2024
Summary: Mr X complained the Council failed to take action against surface and foul water flooding from a nearby development. The Council was not at fault in its investigation of flooding issues, or in its consideration of planning applications for the development. There was fault in the Council’s complaint handling, but this did not cause Mr X significant injustice.
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London Borough of Wandsworth (23 017 392)
Statement Upheld Special educational needs 05-Sep-2024
Summary: Mr Y complains about how the Council considered the application for his children, D and E, to receive home to school transport assistance. In our view, the Council did not record its consideration of all relevant supporting evidence provided with the applications. The Council also focused on the home to school distance and did not properly consider whether D and E could travel to school safely. This fault caused uncertainty which the Council has agreed to remedy with the actions listed at the end of this statement.
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City of Bradford Metropolitan District Council (23 017 736)
Statement Upheld Special educational needs 05-Sep-2024
Summary: Miss X complains the Council failed in its duties to provide suitable education and Special Educational Needs support to her child, D. There was fault by the Council which caused D to miss education and SEN support. It also caused avoidable distress for D and Miss X. The Council agreed to apologise and pay a financial remedy. It will also produce an action plan to address the faults identified in this case, and issue reminders to its staff.
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Norfolk County Council (23 017 874)
Statement Upheld Assessment and care plan 05-Sep-2024
Summary: We found fault with the care and support provided to Mr Y by the Council as it failed to properly assess his needs in the community. This caused Mr Y’s daughter, Mrs X, significant frustration and distress. The Council will apologise to Mrs X and pay her a financial remedy. The Council will also take remedial action to prevent similar problems occurring for other people.
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Norfolk & Norwich University Hospitals NHS Foundation Trust (23 017 874a)
Statement Not upheld Hospital acute services 05-Sep-2024
Summary: We found fault with the care and support provided to Mr Y by the Council as it failed to properly assess his needs in the community. This caused Mr Y’s daughter, Mrs X, significant frustration and distress. The Council will apologise to Mrs X and pay her a financial remedy. The Council will also take remedial action to prevent similar problems occurring for other people.
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Bracknell Forest Council (23 003 968)
Statement Closed after initial enquiries Looked after children 05-Sep-2024
Summary: We have discontinued the investigation into Mrs X’s complaint about the placement of her son C. This is because the matters Mrs X raises are the same as the grounds she put forward to the courts when applying to judicially review the Council. We have no jurisdiction to investigate a complaint after proceedings about the same matter have commenced.
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Cambridgeshire County Council (23 012 673)
Statement Upheld Child protection 05-Sep-2024
Summary: Mr and Mrs X complain the Council was at fault in how it managed its child protection enquiry relating to their children following an incident in June 2023. We found the Council was at fault for delay in completing the Child and Family Assessment as well as the poor communication with Mr and Mrs X. The Council agreed to address the injustice its actions caused to Mr and Mrs X in line with our recommendations.
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Bracknell Forest Council (23 017 970)
Statement Upheld Homelessness 05-Sep-2024
Summary: Mr X complained about how he has been treated by the Council. He said: staff are discriminating against him because of his homelessness and disabilities; the Council has not supported him properly because he does not have access to the services; the Council asked him to sign a tenancy agreement without having the chance to see the property and said the Council’s communication has been poor. We find the Council was at fault for failing to respond to some of Mr X’s emails. This caused him significant distress. To remedy this injustice caused by fault the Council has agreed to apologise.
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City of Doncaster Council (23 018 010)
Statement Upheld Looked after children 05-Sep-2024
Summary: Mr Y complains about the actions of the Council when it placed a young person into an emergency foster placement with Mr Y in late 2023. The Council was at fault for failing to consider Mr Y’s complaint under the children’s statutory complaints procedure. This meant Mr Y went to unnecessary time and trouble going through the Council's corporate complaints procedure and then complaining to the Ombudsman. The Council has agreed to complete the remedial actions recommended at the end of this statement.
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London Borough of Enfield (23 018 204)
Statement Upheld Charging 05-Sep-2024
Summary: Miss X complained the Council is chasing her brother for a Community Care charge debt. Miss X disputes the validity of the debt and says her brother did not receive the care charged for. We found fault with the Council charging for care since July 2017. We did not find fault with the Council charging for care up to this point. The Council agreed to apologise to Miss X and remove all charges from 1 July 2017. The Council also agreed to write to Miss X to confirm the outstanding balance owed and offer an arrangement to repay the remaining outstanding balance owed in instalments.