Decision search
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Slough Borough Council (24 006 814)
Statement Closed after initial enquiries Highway repair and maintenance 04-Sep-2024
Summary: We will not investigate this complaint about delay in deciding a compensation claim for pothole damage as ultimately this is a matter for the courts.
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Suffolk County Council (23 014 605)
Statement Upheld School transport 04-Sep-2024
Summary: Mr X complained the Council wrongly asked him for a contribution to his son’s post-16 school transport. There was fault with how the Council took too long to issue a final EHC plan for Y and how it decided whether to charge a contribution towards Y’s school transport costs. It agreed to review its decision, apologise for the distress caused to Mr X and Y, and pay them a financial remedy.
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London Borough of Lewisham (23 014 778)
Statement Upheld Assessment and care plan 04-Sep-2024
Summary: We consider London Borough of Lewisham and Lewisham and Greenwich NHS Trust did not appropriately seek the views of Mrs Y’s supported accommodation before deciding she could not return there from hospital. Also, the Council did not carry out a Mental Capacity Act assessment and best interest decision in line with the relevant guidance. That caused Mrs Y’s son, Mr D, uncertainty. The Council and Trust should apologise and make a symbolic payment to Mr D to recognise his injustice. They should also carry out service improvements.
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Lewisham & Greenwich NHS Trust (23 014 778a)
Statement Upheld Hospital acute services 04-Sep-2024
Summary: We consider London Borough of Lewisham and Lewisham and Greenwich NHS Trust did not appropriately seek the views of Mrs Y’s supported accommodation before deciding she could not return there from hospital. Also, the Council did not carry out a Mental Capacity Act assessment and best interest decision in line with the relevant guidance. That caused Mrs Y’s son, Mr D, uncertainty. The Council and Trust should apologise and make a symbolic payment to Mr D to recognise his injustice. They should also carry out service improvements.
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London Borough of Hammersmith & Fulham (23 014 985)
Statement Upheld Allocations 04-Sep-2024
Summary: Mrs X complained about how the Council allocated a property to another applicant after Mrs X successfully bid for the vacant property which the Council invited her to view. There were faults by the Council which caused injustice to Mrs X. The Council will take action to remedy the injustice caused.
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Rochdale Metropolitan Borough Council (23 001 456)
Statement Upheld Special educational needs 04-Sep-2024
Summary: Ms X complained the Council has not updated her child’s Education, Health and Care Plan for years meaning she cannot be sure her child is getting the support they need. We have found the Council at fault for not updating the Education, Health and Care Plan and for the way it handled Ms X’s complaints about this. The Council agreed to apologise to Ms X and make payments to recognise the distress, loss of opportunity and time and trouble she experienced.
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West Sussex County Council (23 012 062)
Statement Upheld Special educational needs 04-Sep-2024
Summary: Ms M complains the Council delayed in the review process for her child's Education, Health and Care Plan (EHCP) and providing them with support. This has caused distress. She would like the Council to issue the final EHCP and provide the correct support for her child. The Ombudsman has found the Council at fault for delay in the EHCP review process and complaint process.
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City of Bradford Metropolitan District Council (23 018 957)
Statement Upheld Domiciliary care 04-Sep-2024
Summary: The Council identified failings in some areas of care provided by a domiciliary care agency acting on its behalf before the complaint came to this office, but it failed to offer a remedy for the injustice caused.
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East Riding of Yorkshire Council (23 018 973)
Statement Upheld Special educational needs 04-Sep-2024
Summary: Ms X complained the Council has failed to support her family or provide her son with a suitable alternative education and the provision in his EHC Plan. Ms X says the Council’s delay in agreeing an education package and personal budget has had a detrimental impact on her son’s wellbeing and has caused the family significant distress, stress, and frustration. The delay in holding an interim review and in issuing an amended final EHC Plan is fault. As is the failure to provide Y with suitable alternative provision between January 2023 and May 2024. These faults have caused Ms X and Y an injustice.
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Teignbridge District Council (23 019 866)
Statement Not upheld Antisocial behaviour 04-Sep-2024
Summary: Ms X complains the Council has failed to take action to deal with her complaints of anti-social behaviour from her neighbours causing her distress. We have found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.