Decision search
Your search has 51457 results
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Teignbridge District Council (23 019 866)
Statement Not upheld Antisocial behaviour 04-Sep-2024
Summary: Ms X complains the Council has failed to take action to deal with her complaints of anti-social behaviour from her neighbours causing her distress. We have found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.
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Tameside Metropolitan Borough Council (23 020 692)
Statement Not upheld Child protection 04-Sep-2024
Summary: There was no fault by the Council, in its handling of referrals it received about child safeguarding issues. We have therefore completed our investigation.
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Buckinghamshire Council (24 000 013)
Statement Closed after initial enquiries Safeguarding 04-Sep-2024
Summary: We will not investigate this complaint about adult safeguarding. This is because there is not enough evidence of fault causing a significant injustice to justify our involvement. There is no worthwhile outcome to be achieved from an Ombudsman investigation.
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Statement Not upheld Safeguarding 04-Sep-2024
Summary: There is no evidence of fault by the Council in the way it responded to safeguarding concerns raised about Mrs Y. I have seen no evidence which supports Mr X’s claims that the Council made unfavourable assumptions about him.
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Cheshire East Council (24 000 705)
Statement Upheld Special educational needs 04-Sep-2024
Summary: Mrs X complained the Council did not provide information she requested about applying for a personal budget to secure the specialist educational provision set out in the Education, Health and Care Plans of her two children. The Council failed to provide Mrs X the information she requested which caused her avoidable frustration. The Council will apologise and now provide her with the personal budget information she requested.
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Gloucestershire County Council (24 002 474)
Statement Upheld Special educational needs 04-Sep-2024
Summary: Mrs X complained the Council delayed carrying out an agreed remedy from a previous Ombudsman investigation in November 2022. The Council had agreed to arrange and carry out an Occupational Therapy (OT) assessment for her daughter, F within one month of that decision. The Council delayed arranging the OT assessment by around six months. It agreed to make a payment to Mrs X to acknowledge the injustice this caused. It also agreed to update us on its action plan to address the shortage of therapists in its area within three months.
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London Borough of Croydon (24 003 061)
Statement Closed after initial enquiries Other 04-Sep-2024
Summary: Ms M complains about the way her son’s care was managed by the Trust after he left hospital in June 2021. We will not investigate this complaint because the organisation has already admitted fault in several areas of Mr N’s care. It has investigated several times, provided five written responses, improved its service and trained its staff to ensure the faults do not happen again. Further investigation by the Ombudsmen would not achieve anything more.
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South London and Maudsley NHS Foundation Trust (24 003 061a)
Statement Closed after initial enquiries Mental health services 04-Sep-2024
Summary: Ms M complains about the way her son’s care was managed by the Trust after he left hospital in June 2021. We will not investigate this complaint because the organisation has already admitted fault in several areas of Mr N’s care. It has investigated several times, provided five written responses, improved its service and trained its staff to ensure the faults do not happen again. Further investigation by the Ombudsmen would not achieve anything more.
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NHS South West London ICB (24 003 061b)
Statement Closed after initial enquiries Mental health services 04-Sep-2024
Summary: Ms M complains about the way her son’s care was managed by the Trust after he left hospital in June 2021. We will not investigate this complaint because the organisation has already admitted fault in several areas of Mr N’s care. It has investigated several times, provided five written responses, improved its service and trained its staff to ensure the faults do not happen again. Further investigation by the Ombudsmen would not achieve anything more.
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Liverpool City Council (24 003 928)
Statement Closed after initial enquiries Special educational needs 04-Sep-2024
Summary: We will not investigate Mrs X’s complaints about her child, Y’s, Education, Health and Care Plan or about delays in the Council’s complaint responses. This is because the complaint is late. In addition, the Council has already offered a suitable remedy for part of the complaint, and an investigation by the Ombudsman is unlikely to achieve anything further.