Decision search
Your search has 51456 results
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Norfolk County Council (23 019 907)
Statement Closed after initial enquiries Safeguarding 08-Sep-2024
Summary: We will not investigate this complaint about a safeguarding investigation the Council carried out. There is not enough evidence of fault in the Council’s actions to warrant an investigation.
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Statement Upheld Alternative provision 08-Sep-2024
Summary: Mrs C complained about the Council’s decision not to assess her daughter for an Education, Health and Care Plan and a statutory Care Needs Assessment. We found the Council was at fault. This caused Mrs C unnecessary distress and meant that S missed two terms of education. The Council agreed to our recommendations to address the injustice its actions caused Mrs C and S.
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Gloucestershire County Council (23 020 540)
Statement Upheld Charging 08-Sep-2024
Summary: Mr X complained on behalf of his wife, the Council consistently issued inaccurate invoices for the day centre she attends. The Council accepts it was not inputting the attendance data in a timely manner and so invoices were inaccurate. This is fault. Since June 2024 a new system has been introduced which should mean invoices are accurate.
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Statement Upheld Special educational needs 08-Sep-2024
Summary: We have completed our investigation. The Council was at fault. It delayed deciding Y’s (Mrs X’s child) special educational needs support and Y was without education for 5 months. The Council did not communicate with Mrs X properly, causing distress and undue confusion for Mrs X and her family. The Council should apologise to Mrs X and make a payment to her to recognise the loss of education for Y and the undue distress caused.
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Hertfordshire County Council (23 021 442)
Statement Upheld Special educational needs 08-Sep-2024
Summary: We have completed our investigation. The Council was at fault. The Council has apologised and offered a financial remedy to Mr X. To remedy the injustice suffered, the Council should increase the offer of the financial payment to Mr X, to be in line with our Guidance on Remedies.
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Bournemouth, Christchurch and Poole Council (24 000 345)
Statement Upheld Homelessness 08-Sep-2024
Summary: Mrs X’s complaint about matters between 2020 and 2022 is late and there is no good reason to exercise discretion to investigate it now. Mrs X had a right of appeal to court about the suitability of her temporary accommodation. The Council was at fault for delay accepting homelessness duties and poor communication. It has already offered a suitable remedy for the injustice this caused.
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London Borough of Waltham Forest (24 004 818)
Statement Upheld Homelessness 08-Sep-2024
Summary: We have decided not to investigate Ms X’s complaint about the Council’s award of band 3 on its housing register. The Council has upheld the complaint and agreed to remedy the injustice caused by carrying out a fresh review of its decision.
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Buckinghamshire Council (24 005 374)
Statement Closed after initial enquiries Other 08-Sep-2024
Summary: We will not investigate this complaint about the Council’s decision to take safeguarding action about the complainant’s services to individuals with social care needs. This is because there is insufficient evidence of fault in how the Council conducted its safeguarding investigation. Further, the complainant could reasonably take court action against the Council in respect of her allegations of negligence, defamation and a breach of her human rights.
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Kingston Upon Hull City Council (24 005 434)
Statement Closed after initial enquiries Fostering 08-Sep-2024
Summary: We cannot investigate this complaint about alleged defamation by social workers and the prevention of an adoption by Mrs X and her family. The matters complained of involve the opinions recorded by social workers, and regardless of their accuracy, they are likely to have been closely connected with the court action in which Mrs X contested the Council’s decision that the adoption they had planned should not go ahead.
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Test Valley Borough Council (24 005 487)
Statement Closed after initial enquiries Planning applications 08-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s concerns about the accuracy of plans submitted for his neighbour’s development. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.