Decision search
Your search has 56369 results
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Warrington Council (25 014 356)
Statement Closed after initial enquiries Child protection 05-Mar-2026
Summary: We will not investigate this complaint about the Council’s involvement with Mr X’s family. There is not enough evidence of fault to justify investigating.
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Bristol City Council (25 014 480)
Statement Closed after initial enquiries Noise 05-Mar-2026
Summary: We will not investigate Mr B’s complaint about the Council’s handling of his noise complaints since 2018. Part of the complaint is late. There is insufficient evidence of fault to justify investigating the Council’s more recent actions.
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Leicester City Council (25 014 491)
Statement Closed after initial enquiries Allocations 05-Mar-2026
Summary: We will not investigate Miss X’s complaint that the Council did not support her as a fraud victim or help her relocate. This is because we are unlikely to find evidence of fault and there is no worthwhile outcome achievable by investigating further.
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Plymouth City Council (25 014 640)
Statement Closed after initial enquiries Other 05-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council carrying out a child contact assessment. This is because we have not seen enough evidence of fault with the Council’s actions to warrant a further investigation.
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Leicester City Council (25 014 720)
Statement Closed after initial enquiries Council tax 05-Mar-2026
Summary: We will not investigate this complaint about the Council’s issue of a council tax bill and payment instalments. There is insufficient evidence of fault causing any significant injustice which would warrant an investigation.
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Brighton & Hove City Council (25 014 736)
Statement Closed after initial enquiries Child protection 05-Mar-2026
Summary: We will not investigate this complaint about the way the Council dealt with Mr X’s adoption matter. This is because the complaint is late and there are no good reasons to investigate now.
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Statement Closed after initial enquiries Charging 05-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision Ms Y deliberately deprived herself of capital to avoid paying for care. There is insufficient evidence of fault by the Council.
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London Borough of Harrow (25 014 779)
Statement Closed after initial enquiries Councillor conduct and standards 05-Mar-2026
Summary: We will not investigate this complaint about a breach of the Code of Conduct for Councillors as there is not enough evidence of fault to warrant an investigation.
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Royal Borough of Kingston upon Thames (24 017 182)
Statement Upheld Enforcement 05-Mar-2026
Summary: X complained about the Council’s handling of their reports of breaches of planning control on land near their home. X said the breaches adversely impacted their home and the Council’s lack of action caused distress. We found avoidable delay in the Council’s enforcement investigations which had caused X distress. The Council agreed to apologise to X and complete its enforcement investigations.
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Solihull Metropolitan Borough Council (24 019 395)
Statement Upheld Residential care 05-Mar-2026
Summary: Mrs B complained about the standards of care her mother Mrs X, received at a care home. The Council was at fault. The care provider failed to carry out some of Mrs X’s care in line with her care plan and kept poor and inaccurate records. This caused distress, frustration and uncertainty about the care Mrs X received. The Council will apologise and make a symbolic payment to Mrs B to remedy the injustice caused. It agreed to carry out service improvements with the care provider.