Decision search
Your search has 55414 results
-
Bournemouth, Christchurch and Poole Council (25 011 706)
Statement Closed after initial enquiries Special educational needs 22-Jan-2026
Summary: We cannot investigate Ms X’s complaint about the education provided to her child since November 2024 because she has appealed to the SEND Tribunal. We will also not investigate her complaint about poor communication. We cannot investigate the actions of the school. The Council has apologised to her for times when it did not communicate effectively and told her how it is working to improve its service. It is unlikely an investigation would lead to a different outcome.
-
London Borough of Lewisham (25 011 913)
Statement Closed after initial enquiries Special educational needs 22-Jan-2026
Summary: We will not investigate Miss Z’s complaint about the Council refusing to carry out an Education, Health and Care Needs Assessment. It was reasonable for Miss Z to appeal to the First-Tier Tribunal (Special Educational Needs and Disability).
-
Lincolnshire County Council (25 012 063)
Statement Closed after initial enquiries Child protection 22-Jan-2026
Summary: We will not investigate Mr X’s complaint that the Council failed to act to safeguard his child. This is because the complaint is made late and I see no good reason to consider it now.
-
London Borough of Hounslow (25 012 078)
Statement Closed after initial enquiries Allocations 22-Jan-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application and its review. There is insufficient evidence of any fault causing injustice which would warrant an investigation.
-
Central Bedfordshire Council (25 018 694)
Statement Closed after initial enquiries Other 22-Jan-2026
Summary: We will not investigate Mrs X’s complaint about how the Council dealt with her requests for information. This is because the Information Commissioner is better placed to consider this matter.
-
London Borough of Enfield (25 021 340)
Statement Upheld Special educational needs 22-Jan-2026
Summary: Ms X says the Council failed to complete the remedy recommended by a previous Ombudsman investigation. In that it has failed to arrange the additional speech and language therapy sessions owed to her child. This has continued to impact her child. We found the Council at fault. It should apologise, provide a further payment to Ms X and arrange for the additional sessions to take place.
-
Statement Closed after initial enquiries Parking and other penalties 22-Jan-2026
Summary: We will not investigate Mr B’s complaint about a Penalty Charge Notice for a parking contravention. This is because it is reasonable for Mr B to put in an appeal to the Traffic Penalty Tribunal.
-
Welwyn Hatfield Borough Council (25 024 209)
Statement Closed after initial enquiries Other 22-Jan-2026
Summary: We will not investigate Mr C’s complaint about delay by the Council cutting back a hedge. This is because an investigation would not add to the Council’s own investigation.
-
Norfolk County Council (24 023 423)
Statement Upheld Special educational needs 21-Jan-2026
Summary: Mrs B complained that the Council, in respect of her daughter C’s special educational needs, failed to send her C’s final Education, Health and Care Plan on 20 March 2024 with her right of appeal and failed to provide suitable alternative educational provision. We have found some fault in the Council’s actions. The Council has agreed to apologise to Mrs B and make a symbolic payment to her.
-
Dudley Metropolitan Borough Council (25 001 719)
Statement Upheld Special educational needs 21-Jan-2026
Summary: Mrs X complained the Council has failed to provide suitable alternative provision for her son during the periods he has been unable to attend school due to ill health. And that the Council failed to ensure her son received the provision specified in his Education, Health and Care (EHC) Plan. We found the Council’s failure to ensure Y continued to receive a suitable education and the provision in his EHC Plan during the periods he was unable to attend school is fault. This fault has caused Mrs X and Y an injustice. The Council will apologise and make a payment to Mrs X, and remind staff of its statutory duties.