Decision search
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Statement Closed after initial enquiries Charging 26-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s financial assessment and charges for his late relative, Mr Y’s care. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Barnet (25 019 427)
Statement Closed after initial enquiries Traffic management 26-Apr-2026
Summary: We will not investigate this complaint about parking restrictions. This is because further investigation would not lead to a different outcome.
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Bournemouth, Christchurch and Poole Council (25 018 498)
Statement Closed after initial enquiries Assessment and care plan 26-Apr-2026
Summary: We will not investigate matters relating to Miss X’s mother which occurred in 2017 and 2018. Nor will we investigate another complaint about her mother’s Adult Social Care assessment which the Council carried out in 2023. We have already considered most of these complaints. The other complaints are late. We will also not investigate Miss X’s complaints about her personal data. We have already informed her the Information Commissioner’s Office is better placed to deal with these.
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London Borough of Bexley (25 018 551)
Statement Closed after initial enquiries Looked after children 26-Apr-2026
Summary: We will not investigate this complaint about the Council’s actions relating to a Looked After Child. The Council has already investigated X’s complaint under the three-stage Children Act 1989 complaint procedure, and it is unlikely we would find fault in the way it conducted that investigation or considered the findings. Additionally, any injustice caused by delays in that procedure has already been remedied by the Council’s offer of a symbolic financial remedy.
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Knowsley Metropolitan Borough Council (25 018 724)
Statement Closed after initial enquiries Looked after children 26-Apr-2026
Summary: We will not investigate Mr X’s complaint about the care of his grandchildren because there is not enough evidence of fault to justify an investigation, and nothing we could add to the Council’s response. We cannot achieve the outcome Mr X wants.
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Essex County Council (25 018 753)
Statement Closed after initial enquiries Special educational needs 26-Apr-2026
Summary: We will not investigate this complaint about the Council securing the special education provision in an Education, Health, and Care Plan. Any injustice is not significant enough to warrant an investigation.
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Brighton & Hove City Council (25 018 776)
Statement Closed after initial enquiries Other 26-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his safeguarding referral about his child’s school. We cannot investigate matters about the internal organisation and management of the school. There is also not enough evidence of fault in the Council not taking the complaint further.
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London Borough of Waltham Forest (25 018 814)
Statement Closed after initial enquiries Special educational needs 26-Apr-2026
Summary: We will not investigate Mrs X’s complaint that the Council failed to secure a school placement for her child. This is because it was reasonable for Mrs X to have used her right of appeal to a tribunal.
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Cambridgeshire County Council (25 018 887)
Statement Closed after initial enquiries Child protection 26-Apr-2026
Summary: We will not investigate this complaint about the Council’s safeguarding actions in response to reports of child harm. The council has already examined Mr X’s complaint under the children’s statutory complaints procedure, and further investigation would not lead to a different outcome, so it is not warranted.
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Southend-on-Sea City Council (25 020 923)
Statement Closed after initial enquiries Trees 26-Apr-2026
Summary: We will not investigate this complaint about how the Council dealt with Mrs X’s request to have a tree removed. There is insufficient injustice to warrant an investigation.