Decision search
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Birmingham City Council (24 022 806)
Statement Upheld Alternative provision 05-Mar-2026
Summary: Miss X complained the Council failed to provide education to her child Y. She also complained the Council failed to name a specialist education provider in Y’s Education Health and Care (EHC) Plan. Miss X says this caused Y to miss education and impacted Miss X financially. The Council was at fault. It did not provide education for Y. The Council has agreed to apologise and make a financial payment.
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Kingston Upon Hull City Council (24 023 445)
Statement Upheld Special educational needs 05-Mar-2026
Summary: Miss X complained the Council failed to help her child, Y, return to school and delayed issuing Y’s Education Health and Care (EHC) Plan after the annual review. She also complained communication from the Council was poor. Miss X says this distressed her and Y, and Y missed education. The Council was at fault. It did not provide education for Y and delayed issuing Y’s EHC Plan. The Council has agreed to apologise and make a financial payment.
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Hampshire County Council (25 014 875)
Statement Closed after initial enquiries Child protection 05-Mar-2026
Summary: We will not investigate this complaint about a section 37 report. This is because the report relates to matters which took place in court and is outside of our jurisdiction.
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Chelmsford City Council (25 014 942)
Statement Closed after initial enquiries Parking and other penalties 05-Mar-2026
Summary: We will not investigate Mr X’s complaint about parking charges and the Council’s complaints handling. There is insufficient evidence of fault and it is unlikely an investigation would lead to a different outcome or achieve anything more.
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St Helens Metropolitan Borough Council (25 015 029)
Statement Closed after initial enquiries Other 05-Mar-2026
Summary: We will not investigate Mr X’s complaint that the Council refused to investigate his complaint under its children’s statutory complaints procedure. This is because we have not seen enough evidence of fault with the Council’s actions.
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Surrey County Council (25 015 359)
Statement Closed after initial enquiries School transport 05-Mar-2026
Summary: We will not investigate this complaint about the Council’s failure to make Miss X aware of its home to school transport scheme. This is because an investigation would be unlikely to find fault with the Council’s actions.
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London Borough of Tower Hamlets (25 015 480)
Statement Closed after initial enquiries Parking and other penalties 05-Mar-2026
Summary: We will not investigate this complaint about the Council not giving Mrs X a residents’ parking permit at her building. Part of the complaint is late, without good enough reason to investigate now. On the more recent events, we would be unlikely to find fault by the Council.
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London Borough of Barnet (25 015 633)
Statement Closed after initial enquiries Council tax 05-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr X’s council tax account. This is because any injustice is not significant enough to justify our involvement.
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Statement Closed after initial enquiries Domiciliary care 05-Mar-2026
Summary: We will not investigate this complaint about the Council’s commissioned home care provider missed support call visit. Any injustice is not significant enough to justify our involvement.
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Derbyshire Dales District Council (25 015 737)
Statement Closed after initial enquiries Allocations 05-Mar-2026
Summary: We will not investigate this complaint about housing allocations because it is late without good reason to exercise discretion to investigate it now.