Decision search
Your search has 56369 results
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Suffolk County Council (25 007 020)
Statement Upheld School transport 05-Mar-2026
Summary: Ms X complained about the way the Council dealt with school transport for her son, Y, who has an education, health and care plan. The Council was at fault for failing to apply the correct legal tests when amending the education, health and care plan and making the school transport decision. This caused Ms X frustration and uncertainty. The Council should apologise, review Ms X’s application again, make a payment and make service improvements.
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Amber Valley Borough Council (25 007 747)
Statement Closed after initial enquiries Enforcement 05-Mar-2026
Summary: We will not investigate Mr X’s complaint about lack of planning enforcement action by the Council because any injustice is not significant enough to justify an investigation.
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Portsmouth City Council (25 008 052)
Statement Upheld Charging 05-Mar-2026
Summary: Mrs Y complained the Council restricted the family’s choice of respite placement and failed to make clear in advance that her mother, would need to contribute towards the cost. We find no fault in relation to the placement options offered. However, we do find the Council at fault for failing to clearly record or demonstrate that Mrs Y understood the potential financial costs before respite began, which caused uncertainty and avoidable distress. The Council has already provided an appropriate remedy, so I make no further recommendations.
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London Borough of Hounslow (25 008 266)
Statement Upheld Disabled children 05-Mar-2026
Summary: Ms X complains the Council has not dealt properly with services for her family including reviewing an Education Health and Care Plan, her son’s education provision, blue badge applications, a carers assessment and has not handled her complaints properly. The Council is at fault because it delayed an Education Health and Care Plan annual review, failed to make special educational provision, closed a child in need plan without informing her and did not deal with part of her complaint through the correct complaints process. Ms X suffered a delayed right of appeal and Y missed special educational needs provision. The Council should apologise, make a symbolic payment to Ms X, repay Ms X costs of therapy provision and make service improvements.
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Westminster City Council (25 008 803)
Statement Upheld Special educational needs 05-Mar-2026
Summary: Miss X complained about the Council’s delay to review her son’s (Y) Education Health and Care Plan after she had moved to the Council’s area in 2024. We found fault with the Council. This fault caused injustice to Miss X. The Council has offered suitable remedies.
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London Borough of Waltham Forest (25 011 041)
Statement Closed after initial enquiries Homelessness 05-Mar-2026
Summary: We will not investigate this complaint about the accommodation the Council arranged for Ms X after she became homeless. This is because there is insufficient evidence of fault to justify our involvement.
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Dover District Council (25 012 817)
Statement Closed after initial enquiries Parking and other penalties 05-Mar-2026
Summary: We will not investigate this complaint about the Council’s lack of enforcement of a restricted parking zone. This is because there is not enough evidence of injustice to warrant us investigating.
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Birmingham City Council (25 013 038)
Statement Closed after initial enquiries Homelessness 05-Mar-2026
Summary: We will not investigate Ms X’s complaint about the suitability of her temporary accommodation. The Council has carried out suitability reviews. Ms X had rights of review and appeal if she disagreed with the Council’s decisions and it was reasonable for her to exercise those rights.
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London Borough of Barking & Dagenham (25 013 095)
Statement Upheld Homelessness 05-Mar-2026
Summary: We have upheld Mr X’s complaint about a delay in telling him he could return to his temporary accommodation following safeguarding enquiries. The Council has apologised and will make a symbolic payment to remedy the injustice caused.
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North Yorkshire Council (25 013 738)
Statement Closed after initial enquiries Other 05-Mar-2026
Summary: We will not investigate this complaint about how the Council handled Mr X’s complaint. This is because there was no significant injustice to Mr X to warrant an investigation.