Decision search
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Wiltshire Council (25 026 258)
Statement Closed after initial enquiries Councillor conduct and standards 06-Mar-2026
Summary: We will not investigate how the Council handled Mr X’s complaint about member conduct as it is unlikely we will find fault by the Council.
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Essex County Council (25 027 746)
Statement Closed after initial enquiries Highway repair and maintenance 06-Mar-2026
Summary: We will not investigate Mr B’s complaint that the Council is taking too long to re-surface two roads which are in a dangerous condition. This is because it is unlikely an investigation would achieve a meaningful outcome.
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Royal Borough of Kingston upon Thames (25 028 652)
Statement Closed after initial enquiries Highway repair and maintenance 06-Mar-2026
Summary: We will not investigate Miss B’s complaint that her car was damaged by a broken drain cover which the Council had failed to repair. This is because it is reasonable for Miss B to pursue her compensation claim at court.
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Lincolnshire County Council (25 001 103)
Statement Upheld Special educational needs 05-Mar-2026
Summary: The Council was at fault for not ensuring that it met its commitment to ensure Mrs X’s child Y had a suitable interim educational provision in place after their placement at an alternative provision ended. It will apologise and make a symbolic payment to Mrs X to recognise the avoidable frustration and impact on Mrs X and Y caused by its fault.
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Birmingham City Council (25 003 414)
Statement Upheld Residential care 05-Mar-2026
Summary: The Care Home met Ms X’s mother’s, Ms Y’s, care and support needs. The Care Home was at fault for poor communication with the family which it has already accepted in its complaint response and has apologised to the family.
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Leicestershire County Council (25 003 623)
Statement Closed after initial enquiries Safeguarding 05-Mar-2026
Summary: We will not investigate this complaint about the way the Council managed its safeguarding enquiries. Some parts of the complaint are late and there is no good reason for the delay in bring these matters to us. We could not achieve a different outcome by investigating the remaining parts of the complaint.
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London Borough of Lewisham (25 003 733)
Statement Not upheld Assessment and care plan 05-Mar-2026
Summary: Ms X complained the Council failed to ensure continuity of her care and support when she moved to another local authority area. We find no fault in the Council’s actions.
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Essex County Council (25 005 480)
Statement Upheld Special educational needs 05-Mar-2026
Summary: Mrs X complained about the Council’s failure to deliver Occupational Therapy included in her son’s (Y) Education Health and Care Plan. She also said the Council had failed to arrange extra education for Y when he was on a part-time timetable and had failed to reassess Y’s needs. We found fault with the Council for not securing delivery of Occupational Therapy for Y and for the delay when reassessing Y’s needs. The lack of Occupational Therapy caused injustice to Y and Mrs X. The Council has agreed to apologise, arrange therapy provision for Y and make a payment to recognise Y’s loss of provision. The Council has also agreed to improve its services.
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Tameside Metropolitan Borough Council (25 005 955)
Statement Upheld Other 05-Mar-2026
Summary: The Council considered Mrs X’s complaint through the children’s statutory complaints procedure without fault but it failed to complete the recommended actions it agreed to. Mrs X’s complaint was about the Council’s failure to provide adequate respite for her disabled children. The Council has agreed to apologise, pay Mrs X £500 and carry out the recommendations without delay to remedy the injustice caused.
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City of Bradford Metropolitan District Council (25 006 606)
Statement Upheld Assessment and care plan 05-Mar-2026
Summary: There was fault in the way the Council considered the funding of the late Mrs X’s placement in the care home. It did not properly consider the risk to Mrs X of a move to another placement, although that had been clearly identified in its own assessment, and it failed therefore to consider its duty to fund the current care home as the only suitable placement to meet Mrs X’s needs. The Council also failed properly to respond to Mr A’s complaint. It will apologise for its shortcomings, and make an appropriate payment to her estate.