Decision search
Your search has 50054 results
-
Leicestershire County Council (24 001 988)
Statement Upheld Special educational needs 26-Feb-2025
Summary: Mrs X complains the Council did not deal properly with her son’s education. The Council did not follow statutory timescales, did not consult schools in time, did not ensure education provision for her son and did not communicate effectively with her. Mrs X suffered a delayed right of appeal, avoidable distress and uncertainty, and Y missed special educational needs provision. The Council has offered an appropriate remedy.
-
London Borough of Lewisham (24 003 199)
Statement Upheld Homelessness 26-Feb-2025
Summary: Ms X complained the Council delayed moving her and her adult son from unsuitable temporary accommodation it provided to relieve her homelessness. The Council was at fault. It delayed reviewing the suitability of Ms X’s accommodation and failed to move her as soon as it accepted the property was unsuitable. The Council has agreed to apologise and pay Ms X £2750 to acknowledge the distress, frustration and uncertainty caused and to recognise the delay in moving her.
-
Surrey County Council (24 004 866)
Statement Upheld Safeguarding 26-Feb-2025
Summary: Dr Y complained the Council failed to provide services to her father in the weeks before he died. She says the lack of support from the Council caused him to suffer unnecessarily. Dr Y also complained about the communication the Council maintained with her family after her father’s death, and its record keeping. We found fault with some actions of the Council. The Council apologised for this fault. This was an appropriate remedy for the injustice caused.
-
Birmingham City Council (24 005 603)
Statement Closed after initial enquiries Traffic management 26-Feb-2025
Summary: We will not investigate this complaint about the Council failing to take action against illegally parked vehicles where the complainant works. There is not enough evidence of fault by the Council.
-
London Borough of Tower Hamlets (24 006 844)
Statement Closed after initial enquiries Other 26-Feb-2025
Summary: We will not investigate Ms X’s late complaint about the Council’s handling of child protection matters involving Ms Y’s children. This is because the law prevents us from investigating some of the Council’s action where this relates to the content of reports produced for court proceedings. We could not add to the Council’s investigation of Ms X’s complaints under all three stages of the statutory complaints process. We also cannot achieve the outcomes the complainant wants.
-
Reading Borough Council (24 007 188)
Statement Not upheld Special educational needs 26-Feb-2025
Summary: Ms X complained the Council failed to make appropriate provision for her son, Y to attend clubs as part of the Holidays Activities and Food programme. We have completed our investigation as we have found no evidence of fault by the Council in these matters.
-
Staffordshire County Council (24 007 364)
Statement Upheld Special educational needs 26-Feb-2025
Summary: Ms X complained the Council failed to issue an Education Health and Care Plan, including the Personal Budget, for her son, Y, within the timescale set by a tribunal. She said this caused Y to miss educational provision and caused significant distress. We find the Council at fault for the delay which caused missed education and distress. The Council has agreed to remedy this by apologising and making a symbolic payment.
-
London Borough of Ealing (24 007 517)
Statement Closed after initial enquiries Building control 26-Feb-2025
Summary: We will not investigate this complaint about the Council’s delay in issuing a completion certificate for a loft conversion. There is not enough evidence of fault in the Council’s actions. And we cannot achieve the outcome the complainant is seeking.
-
Colchester City Council (24 007 842)
Statement Upheld Homelessness 26-Feb-2025
Summary: Miss X complained about the way the Council has handled her homelessness application. She complains the Council has delayed in investigating her case and failed to provide temporary accommodation. We found the delays and failings in the way the Council dealt with Miss X’s homeless application are fault. This fault has caused Miss X an injustice.
-
West Sussex County Council (24 014 393)
Statement Upheld Charging 25-Feb-2025
Summary: We have upheld Ms X’s complaint about the Council’s decision to charge her late mother for care. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.