Decision search
Your search has 57387 results
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Cheshire East Council (25 019 227)
Statement Closed after initial enquiries Planning applications 27-Apr-2026
Summary: We will not investigate this complaint about the Council’s delay in publishing a planning document and an alleged breach of planning control. This is mainly because a significant part of the complaint is late without good reason to investigate it now.
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Isle of Wight Council (25 019 273)
Statement Closed after initial enquiries Refuse and recycling 27-Apr-2026
Summary: We will not investigate Mr and Mrs X’s complaint about waste collection because there is not enough evidence of fault to justify an investigation by the Ombudsman.
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Cheshire East Council (25 019 295)
Statement Closed after initial enquiries Other 27-Apr-2026
Summary: We will not investigate this complaint about how the Council handled planning applications and concerns about water pollution in Mr X’s area. Part of the complaint is not an administrative function of this Council, we do not have the power to investigate matters decided by the Planning Inspectorate, and parts of the complaint have not caused a significant personal injustice to the complainant.
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Leeds City Council (25 020 614)
Statement Closed after initial enquiries School transport 27-Apr-2026
Summary: We will not investigate this complaint about the Council refusing free school transport for the complainant’s child. There is not enough evidence of fault by the Council to warrant investigation.
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Leeds City Council (26 001 605)
Statement Upheld Special educational needs 26-Apr-2026
Summary: We have upheld this complaint about the Council’s failure to complete an Education Health and Care Needs Assessment for Miss X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy and this removes the need for us to investigate.
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South Gloucestershire Council (25 017 123)
Statement Closed after initial enquiries Special educational needs 26-Apr-2026
Summary: We will not investigate this complaint about the Council’s actions relating to a Child in Need plan. The Council has already investigated X’s complaint under the three-stage Children Act 1989 complaint procedure, and it is unlikely we would find fault in the way it conducted that investigation or considered the findings.
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London Borough of Lambeth (25 017 664)
Statement Closed after initial enquiries Charging 26-Apr-2026
Summary: We will not investigate this complaint about Mr Y’s care charges as we are unlikely to achieve meaningful outcomes on matters that arose years ago and as any injustice is not significant enough to justify an investigation of remaining matters.
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Norfolk County Council (25 017 703)
Statement Closed after initial enquiries Child protection 26-Apr-2026
Summary: We will not investigate this complaint about the Council’s safeguarding process. The Council’s role here was limited, and investigation of that would be unlikely to lead to a finding of fault. We cannot investigate the actions of a school as we are legally prevented from doing so.
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Buckinghamshire Council (25 017 754)
Statement Closed after initial enquiries Other 26-Apr-2026
Summary: We will not investigate this complaint about Heritage Listing. This is because there is not enough evidence of fault to warrant our involvement.
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Norfolk County Council (25 018 141)
Statement Upheld Other 26-Apr-2026
Summary: We will not investigate Mrs X’s complaint about children services’ actions. We have upheld Mrs X’s complaint as the Council has now agreed to follow the Children Act statutory complaints’ procedure which is a proportionate way to resolve the complaint.