Decision search
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West Northamptonshire Council (25 006 577)
Statement Upheld Special educational needs 27-Apr-2026
Summary: The Council was at fault because it failed to secure the special educational provision in Y’s Education Health and Care Plan. This caused avoidable distress and a loss of educational provision. The Council will apologise, make a payment and take action to ensure all the provision in Y’s Plan is secured.
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London Borough of Islington (25 006 886)
Statement Upheld Homelessness 27-Apr-2026
Summary: Miss X complained the Council did not properly respond to her application for homelessness assistance because it failed to decide she was in priority need, took over 10 months to decide it owed her the main housing duty, and had poor communication. We find the Council at fault for delays in making decisions which deprived Miss X of suitable accommodation and caused significant distress. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.
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Sandwell Metropolitan Borough Council (25 007 025)
Statement Upheld Charging 27-Apr-2026
Summary: Mr F complained on behalf of his late mother, Mrs B, about the quality of care she received in a Council arranged care home and that the Council had wrongly charged her for her care. We found no fault in the care provided or the charging. There was some fault in communications with Mr F and in a direct debit payment. The Council has already apologised for this which is a suitable remedy for the injustice caused.
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Royal Borough of Windsor and Maidenhead Council (25 008 191)
Statement Not upheld Special educational needs 27-Apr-2026
Summary: Miss X complains the Council has failed to ensure her son had access to full time education and received the special educational provision in his Education Health and Care Plan causing distress and lost educational opportunity. We have found no evidence of fault in the way the Council considered these matters. So, we have completed our investigation.
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Walsall Metropolitan Borough Council (25 008 419)
Statement Closed after initial enquiries Child protection 27-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council’s preparation of a section 7 report. The law prevents us from investigating such matters and there is not enough evidence of fault in the Council’s refusal of his complaint. Mr X’s other concerns about his confidentiality and subject access request are better addressed with the Information Commissioner’s Office.
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Buckinghamshire Council (25 010 035)
Statement Closed after initial enquiries Special educational needs 27-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of Mrs X’s child’s education, health and care (EHC) plan. This is because the complaint has been substantially upheld and investigation by the Ombudsman is unlikely to lead to a significantly different outcome.
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Royal Borough of Kingston upon Thames (25 010 141)
Statement Upheld Homelessness 27-Apr-2026
Summary: Mrs X complained the Council has not completed repairs to her home since she reported them in March 2024. Mrs X said this distressed her and impacted her financially. There was fault in the way the Council has not reviewed the suitability of the property and not completed repairs. Mrs X and her family have lived in unsuitable accommodation since March 2024. The Council agreed to apologise, complete a suitability review and make a financial payment.
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London Borough of Croydon (25 010 507)
Statement Upheld Antisocial behaviour 27-Apr-2026
Summary: We will not investigate this complaint about the Council’s actions following reports of Anti-social behaviour. When considering this complaint, the Council agreed to apologise to Mrs X and provide a written update on its actions, to remedy injustice caused by its delay in responding to her reports. This is a suitable remedy for injustice. There are no wider public interest issues to justify investigating this complaint.
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London Borough of Bromley (25 013 100)
Statement Not upheld Charging 27-Apr-2026
Summary: There was no fault because Mrs X received information about charging for social care and there is no evidence she was told by the Council that Mr X would get free care for six weeks. The records indicate the Council assessed Mr X was needing long-term care and support which is chargeable from day one. So the Council was not at fault in charging him.
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London Borough of Tower Hamlets (25 013 358)
Statement Closed after initial enquiries Homelessness 27-Apr-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s discharge of its homelessness duty in 2024 and its failure to evict Mrs X from her former temporary accommodation. The complaint about the homelessness decision was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mrs X could not have complained to us sooner. There is no fault in the Council’s delay in evicting her from her current accommodation.