Decision search
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Statement Closed after initial enquiries Drainage 27-Apr-2026
Summary: We will not investigate Mrs X’s complaint about a highway drainage matter. This is because it is reasonable to expect her to pursue the matter through the courts and we could not achieve anything more for Mrs X.
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Sandwell Metropolitan Borough Council (25 021 048)
Statement Closed after initial enquiries Council house sales and leaseholders 27-Apr-2026
Summary: We cannot investigate this complaint about repair issues at a Council property as it is not within our legal remit. We will not investigate the associated complaint about the right to buy the property as the complaint is made late and we cannot achieve the outcome the complainant seeks
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North Northamptonshire Council (25 021 121)
Statement Closed after initial enquiries Enforcement 27-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of a planning application and subsequent development. This is because there is not enough evidence of fault to justify an investigation.
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Rushcliffe Borough Council (25 021 699)
Statement Closed after initial enquiries Planning applications 27-Apr-2026
Summary: We will not investigate this complaint about a planning application because an appeal to Planning Inspector was exercised.
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London Borough of Southwark (25 021 703)
Statement Closed after initial enquiries Council tax 27-Apr-2026
Summary: We will not investigate this complaint about enforcement of Council Tax arrears. This is because there is not enough evidence of fault to warrant our involvement.
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Southampton City Council (25 021 716)
Statement Closed after initial enquiries Other 27-Apr-2026
Summary: We cannot investigate this complaint about an application for a dropped kerb. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
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South Gloucestershire Council (25 006 248)
Report Upheld Homelessness 27-Apr-2026
Summary: Ms X complained the Council refused to support her and her child when they fled domestic abuse in 2023. Specifically, she says the Council decided they did not qualify for homelessness assistance because they did not have a local connection to the area. Instead, the Council referred them back to their previous area, where the domestic abuse had occurred, on the basis that they had a local connection there. Ms X says these decisions have severely affected her mental health and wellbeing and placed her and her child at risk of further harm.
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Kent County Council (25 000 441)
Statement Upheld Special educational needs 27-Apr-2026
Summary: Mrs W complained on behalf of her son Mr X that the Council failed to follow its legal duties when his Education, Health and Care Plan was transferred to it, did not respond to requests for mediation and a new needs assessment, and gave inadequate responses to her requests for contact and complaints. We find the Council at fault for failing to follow its duties regarding the Education, Health and Care Plan and for poor communication and complaint handling. This caused significant injustice of distress, uncertainty, and missed educational provision. The Council agreed to apologise, make a symbolic payment, review the plan and make service improvements to remedy the injustice.
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London Borough of Ealing (25 003 373)
Statement Upheld Homelessness 27-Apr-2026
Summary: Miss Y complained about the Council’s handling of her homelessness and housing applications. We have found fault by the Council, causing injustice, in failing to: provide Miss Y with suitable interim and temporary accommodation from March 2024 to November 2025; properly consider her medical information before making a decision about her priority in January 2025; and tell her about her right to ask for a review of the decision. The Council has agreed to remedy this injustice by: apologising; making payments to recognise the impact of the failures to provide suitable accommodation, and when making and notifying Miss Y about its medical priority decision; and service improvements.
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London Borough of Hounslow (25 005 537)
Statement Upheld Homelessness 27-Apr-2026
Summary: Mr X complained about the Council’s handling of his review request of accommodation it sourced for him linked to his homelessness application. We found fault because the Council took too long to complete a suitability review of the accommodation. This caused him avoidable distress, frustration and uncertainty. To remedy this injustice, the Council has agreed to apologise and make a payment to him.