Decision search
Your search has 56369 results
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Havant Borough Council (25 015 901)
Statement Closed after initial enquiries Planning applications 07-Mar-2026
Summary: We will not investigate this complaint about the Council’s failure to safeguard a site from future development under local planning policy. There is insufficient evidence of any personal injustice to Mr X which would warrant an investigation.
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City of Wolverhampton Council (25 017 166)
Statement Closed after initial enquiries Council house sales and leaseholders 07-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to cancel Mr X’s right to Buy application for his Council home. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Redbridge (25 002 357)
Statement Upheld Other 06-Mar-2026
Summary: There was delay by the Council in responding to changes to a shared lives care arrangement and a failure to consider Mr Y’s need to apply for housing benefit for over a year. As a result, Mr Y owes unpaid rent to Mr X, his shared lives carer. The Council has agreed to reimburse Mr X and make a symbolic payment for time, trouble and inconvenience caused.
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Buckinghamshire Council (25 002 915)
Statement Upheld Special educational needs 06-Mar-2026
Summary: Miss X complained the Council failed to provide Z with suitable alternative education provision when Z was unable to attend school. Miss X also complained the Council delayed completing Z’s Education, Health and Care (EHC) needs assessment, and about the Council’s communication and complaints handling. We have found the Council at fault for failing to properly consider its section 19 duty and for failing to maintain adequate oversight of Z’s educational arrangements. We have also found the Council at fault for a delay in issuing Z’s EHC Plan and for its complaints handling. We find the Council’s faults caused periods of missed educational provision, as well as avoidable uncertainty and frustration. The Council has agreed to apologise and pay a symbolic financial remedy. The Council will also act to improve its services. There are parts of Miss X’s complaint we have not investigated. We explain why in our statement.
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Surrey County Council (25 003 036)
Statement Not upheld Special educational needs 06-Mar-2026
Summary: We have completed our investigation into how the Council handed Miss X’s child’s special educational needs. We find no fault in the way the Council amended their Education, Health and Care plan or provided their educational provision.
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Buckinghamshire Council (25 003 731)
Statement Not upheld Assessment and care plan 06-Mar-2026
Summary: A person complained on behalf of Miss X that the Council reduced her hours of care when the care company changed. We find the Council acted in line with the law and guidance when it decided Miss X’s new care package met her needs, and therefore do not find it at fault.
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Lincolnshire County Council (25 004 067)
Statement Closed after initial enquiries Special educational needs 06-Mar-2026
Summary: We cannot investigate this complaint about the content of an Education, Health and Care Plan. Mrs X has appealed to the First-tier Tribunal, and the law says we cannot investigate. We will also not investigate Mrs X’s complaint about the Council’s complaint handling. It is not a good use of resources to consider a complaint about complaint procedures if we are unable to deal with the substantive issue.
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East Riding of Yorkshire Council (25 005 309)
Statement Upheld Special educational needs 06-Mar-2026
Summary: The Council has failed to pay all outstanding education and transport direct payments to Ms X. This is fault and has caused unnecessary time and trouble and financial loss to Ms X. The Council has agreed to rectify the missed payments.
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Knowsley Metropolitan Borough Council (25 005 771)
Statement Not upheld Residential care 06-Mar-2026
Summary: Ms X complained about the quality of care Mrs Y received while resident in a care home. We do not find the Council at fault.
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Statement Upheld Special educational needs 06-Mar-2026
Summary: Mr X complained about the Council’s actions with how it handled his child’s special educational needs and legal paperwork since they moved into its area. We found the Council at fault for how it dealt with the plan transfer and how it carried out annual review processes with a lack of outcomes or timely decisions made. This caused significant frustration, uncertainty and distress for Mr X, his child and the family. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.