Decision search
Your search has 50054 results
-
Birmingham City Council (24 013 805)
Statement Upheld Parking and other penalties 26-Feb-2025
Summary: Mrs X complained that the Council delayed significantly in installing a dropped kerb at her property. We found there was a significant delay in completing the works causing her distress, frustration and inconvenience. The Council has agreed to apologise to Mrs X and make a payment to her. It has also agreed to write to her with a timeframe for when the works will commence.
-
Hampshire County Council (24 013 864)
Statement Upheld Special educational needs 26-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Council’s failure to share a consultation response with her, which she said caused her son to miss a year of education. We asked the Council to remedy the injustice caused and it agreed to apologise and make a symbolic payment to Ms X.
-
London Borough of Enfield (24 014 159)
Statement Closed after initial enquiries Allocations 26-Feb-2025
Summary: We will not investigate Ms X’s complaint about the housing allocated to her in 2021 because the complaint is late. There is insufficient evidence of fault in the Council’s assessment of her bedroom need on its housing register to justify further investigation.
-
Staffordshire Moorlands District Council (24 014 242)
Statement Closed after initial enquiries Councillor conduct and standards 26-Feb-2025
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of two councillors. This is because we are unlikely to find fault.
-
Able Care (Menwinnion) Limited (24 015 673)
Statement Closed after initial enquiries Residential care 26-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Care Provider refusing to give her a refund for her husband Mr X’s respite stay which did not happen. There is not enough evidence that actions or inactions by the Care Provider caused injustice to Mr and Mrs X to warrant us investigating.
-
London Borough of Tower Hamlets (24 015 864)
Statement Closed after initial enquiries Other 26-Feb-2025
Summary: We will not investigate Mrs X’s complaint about the Council’s Local Authority Designated Officer’s handling of several reports of safeguarding incidents involving her child at school. This is because part of this complaint is late. There is insufficient evidence of fault by the Council to justify investigating the most recent incident.
-
Suffolk County Council (24 015 927)
Statement Closed after initial enquiries Special educational needs 26-Feb-2025
Summary: We will not investigate Mr X’s complaint that the Council failed to include a sensory assessment in his son’s Educational Health and Care Plan. These decisions carry a right of appeal which it would be reasonable for Mr X to use.
-
Essex County Council (24 016 010)
Statement Upheld Special educational needs 26-Feb-2025
Summary: We have upheld Mrs X’s complaint about the Council’s delay completing her child’s Education, Health and Care needs assessment. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
-
North Lincolnshire Council (24 016 086)
Statement Closed after initial enquiries Disabled facilities grants 26-Feb-2025
Summary: We will not investigate this complaint about alleged delay in approving a disabled facilities grant for Miss X’s child. The Council’s offer from May 2024 to assess her child’s needs rather than relying on assessments from 2022 or earlier means it is unlikely that an investigation would lead to a finding of fault in respect of that. Matters before 2024 are late and there is no good reason to investigate them now.
-
London Borough of Tower Hamlets (24 016 090)
Statement Closed after initial enquiries Transport 26-Feb-2025
Summary: We will not investigate this complaint about a blue badge application. This is because there is not enough evidence of fault by the Council.