Decision search
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Bristol City Council (24 023 357)
Statement Closed after initial enquiries Parking and other penalties 05-May-2025
Summary: We will not investigate this complaint about the Council’s decision not to pay compensation after it cancelled a Penalty Charge Notice. This is because there is insufficient evidence of fault by the Council.
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North Yorkshire Council (25 001 102)
Statement Closed after initial enquiries Council tax 05-May-2025
Summary: We will not investigate Mrs B’s complaint about the Council charging a council tax premium for second homes. This is because the law says such decisions can only be challenged by judicial review.
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Arun District Council (25 001 732)
Statement Closed after initial enquiries Parking and other penalties 05-May-2025
Summary: We will not investigate Mr B’s complaint that the Council wrongly issued him with a Penalty Charge Notice for an alleged parking contravention. This is because it is reasonable for Mr B to put in an appeal to the Traffic Penalty Tribunal.
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London Borough of Waltham Forest (24 020 367)
Statement Closed after initial enquiries School exclusions 02-May-2025
Summary: We will not investigate this complaint about the permanent exclusion of the complainant’s daughter from school. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.
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Derbyshire County Council (24 020 787)
Statement Closed after initial enquiries Other 02-May-2025
Summary: We will not investigate this complaint about the Council’s decision to decline to consider a complaint about the welfare of a child in its care. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Devon County Council (24 021 192)
Statement Closed after initial enquiries Special educational needs 02-May-2025
Summary: We will not investigate this complaint that the Council has failed to properly identify and meet the complainant’s daughter’s special educational needs. There is insufficient evidence of fault on the Council’s part to warrant investigation, and it would have been reasonable for the complainant to use her right to appeal to the First-tier Tribunal (Special Educational Needs and Disability).
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Liverpool City Council (24 003 213)
Statement Upheld Special educational needs 01-May-2025
Summary: Miss B complained about the Council’s handling of her daughter’s Education, Health and Care Plan. We have found the Council at fault for a delay in completing the annual review held in May 2023 and its failure to consider a request for a personal budget in this time. These faults have caused Miss B distress and uncertainty. The Council has agreed to apologise and make symbolic payments to Miss B and issue a reminder to its staff to ensure they are aware of the Council duty to respond to personal budget requests.
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Statement Upheld Council tax 01-May-2025
Summary: Mr and Mrs X complained the Council incorrectly pursued them for a council tax debt and delayed in processing an application for a discretionary payment. Based on current evidence we have found the Council at fault for a delay in processing Mrs X’s application and failing to respond to their requests for updates. This caused Mr and Mrs X frustration, uncertainty and distress. The Council has agreed to apologise and make a symbolic payment to remedy the injustice caused.
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Sandwell Metropolitan Borough Council (24 009 166)
Statement Not upheld Disabled children 01-May-2025
Summary: Mrs X complained the Council failed to provide adequate support to her and Mr Y, meaning their needs were not met and causing distress. We do not find the Council at fault for how it considered Mrs X’s complaint as part of the statutory complaints procedure. We will therefore not consider the substantive matter.
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London Borough of Lambeth (24 009 793)
Statement Upheld School admissions 01-May-2025
Summary: Mrs X complained about the Council’s decision to refuse her request for delayed entry to reception for her summer born twins. We found the Council was at fault because it failed to properly consider whether a delayed entry was in their best interests. This caused Mrs X distress and frustration. To remedy this injustice, the Council has agreed to apologise and make a symbolic payment to Mrs X. It will also take action to improve its service.