Decision search
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Central Bedfordshire Council (24 017 352)
Statement Not upheld Direct payments 23-Jun-2025
Summary: Mr X complained the Council has not made statutory redundancy payments to Ms B and Ms C. He says this caused stress and financial strain. The Ombudsman finds no fault with the Council’s decision making.
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Southend-on-Sea City Council (24 017 502)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Miss X complained the Council delayed completing her child (Y’s) Education, Health and Care (EHC) needs assessment in line with statutory timescales. This in turn caused a delay in issuing the EHC Plan. The Council was at fault. It failed to issue Y’s EHC Plan within the statutory timescales, caused in part by a delay in obtaining Educational Psychologist advice. The Council has agreed to make a payment to recognise the loss of provision and the distress, frustration and uncertainty caused.
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Calderdale Metropolitan Borough Council (24 018 514)
Statement Not upheld Alternative provision 23-Jun-2025
Summary: The Council was not at fault in how it decided it did not owe Ms X’s child, W, the duty to arrange alternative education provision when W stopped attending school. This means it was also not at fault in how it secured the special educational provision in W’s Education, Health and Care Plan. We cannot investigate the other matters Ms X complained about.
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Essex County Council (24 019 084)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Mrs X complained the Council did not complete her child’s Education, Health and Care needs assessment within statutory timescales and it refused to reimburse the cost of a private Educational Psychologist report. We found the Council at fault. It will apologise to Mrs X, pay her £500 to recognise the avoidable frustration and uncertainty caused by a delay in completing the needs assessment process and reimburse the cost of the Educational Psychologist report.
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Lancaster City Council (24 019 744)
Statement Closed after initial enquiries Antisocial behaviour 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her complaint about noise nuisance. There is insufficient evidence of fault and it is unlikely an investigation would reach a different outcome.
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Mid Devon District Council (24 022 252)
Statement Closed after initial enquiries Drainage 23-Jun-2025
Summary: We will not investigate this complaint about planning permission and drainage because the complaint is late, without good reason to exercise discretion to investigate and it is reasonable to expect Mrs Y to go to court about the matter, which is better placed to consider the complaint.
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Newcastle-under-Lyme Borough Council (24 022 470)
Statement Closed after initial enquiries Allocations 23-Jun-2025
Summary: We will not investigate Mr X’s complaint about the outcome of his housing register application. There is not enough evidence of fault to justify our involvement.
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Statement Closed after initial enquiries Allocations 23-Jun-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Havering (24 022 707)
Statement Closed after initial enquiries Allocations 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about a Council decision that she is not eligible to join its housing register. There is insufficient evidence of fault to warrant an investigation.
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City of York Council (24 022 788)
Statement Closed after initial enquiries Council tax 23-Jun-2025
Summary: We will use our discretion not to investigate this complaint about a fraud investigation because it is on-going. We will not investigate the complaint about reasonable adjustments because the Council will re-consider the complaint.