Decision search
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Oxleas NHS Foundation Trust (25 015 286a)
Statement Closed after initial enquiries Mental health services 11-May-2026
Summary: We will not investigate Miss X’s complaint about her care by Royal Borough of Greenwich and Oxleas NHS Foundation Trust. The Council and Trust have accepted errors and taken steps to put things right. Further investigation by the Ombudsmen is unlikely to achieve more.
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Oxleas NHS Foundation Trust (25 015 286b)
Statement Closed after initial enquiries Mental health services 11-May-2026
Summary: We will not investigate Miss X’s complaint about her care by Royal Borough of Greenwich and Oxleas NHS Foundation Trust. The Council and Trust have accepted errors and taken steps to put things right. Further investigation by the Ombudsmen is unlikely to achieve more.
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Dartford Borough Council (25 016 320)
Statement Closed after initial enquiries Allocations 11-May-2026
Summary: We will not investigate Miss X’s complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault in its decision-making which would warrant an investigation.
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Essex County Council (25 016 323)
Statement Closed after initial enquiries Child protection 11-May-2026
Summary: We will not investigate most of Miss X’s complaints about how the Council considered a safeguarding referral relating to her child’s teacher because there is insufficient evidence of fault. We will not investigate some of the complaints because the tests in our Assessment Code are not met. We cannot investigate part of the complaint because it relates to the internal management of a school.
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Statement Closed after initial enquiries Refuse and recycling 11-May-2026
Summary: We will not investigate Ms X’s complaint about the location of bins near her property. This is because there is not enough evidence of fault to warrant out involvement.
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City of Bradford Metropolitan District Council (25 017 039)
Statement Closed after initial enquiries Child protection 11-May-2026
Summary: We cannot investigate this complaint about the Council’s handling of a complaint about the internal governance of a school. The law prevents us from investigating complaints about what happens in schools, so there is no worthwhile outcome achievable by our investigation.
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Milton Keynes Council (25 017 859)
Statement Closed after initial enquiries Transport 11-May-2026
Summary: We will not investigate this complaint about the Council’s eligibility decision relating to a Blue Badge application. This is because there is not enough evidence of fault to justify investigating.
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Cheshire West & Chester Council (25 017 893)
Statement Upheld Special educational needs 11-May-2026
Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care (EHC) process for her child and the Council’s poor communication because the Council upheld the complaints, apologised, and offered a £200 symbolic payment. We cannot investigate how the Council conducted school consultations, its decision to name a specific school in an EHC Plan, or delivery of the EHC Plan because Mrs X appealed to a tribunal and the law says we cannot investigate. We will not investigate Mrs X’s complaint about alternative education because the claimed injustice is not significant enough.
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Central Bedfordshire Council (25 019 063)
Statement Closed after initial enquiries School transport 11-May-2026
Summary: We will not investigate this complaint about school transport. This is because further investigation would not lead to a different outcome.
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Peterborough City Council (25 019 552)
Statement Closed after initial enquiries Traffic management 11-May-2026
Summary: We will not investigate this complaint about the Council failing to enforce a legal agreement attached to planning permission. This is because it is unlikely we will find enough evidence of fault to justify investigating. Mr X has also not suffered significant injustice.