Decision search
Your search has 53231 results
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Royal Borough of Kingston upon Thames (25 008 627)
Statement Closed after initial enquiries Parking and other penalties 25-Aug-2025
Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb because there is insufficient evidence of fault by the Council.
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Westminster City Council (25 008 649)
Statement Upheld Transport 25-Aug-2025
Summary: We will not investigate this complaint about problems the complainant had renewing a disabled person's freedom pass. This is because the Council has provided a satisfactory remedy.
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London Borough of Hounslow (25 009 221)
Statement Closed after initial enquiries Allocations 25-Aug-2025
Summary: We will not investigate this complaint about We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Stevenage Borough Council (25 009 921)
Statement Closed after initial enquiries Other 25-Aug-2025
Summary: We cannot investigate Mr B’s complaint about the Council failing to replace a damaged fence at one of its properties. This is because we cannot investigate complaints about the management of social housing by councils.
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City of Bradford Metropolitan District Council (25 010 055)
Statement Upheld Other 25-Aug-2025
Summary: We have upheld Mr X’s complaint because the Council delayed arranging a panel to consider his complaint at stage three of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by apologising to Mr X and making a payment to him to remedy the time and trouble he has been to.
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Sheffield City Council (25 010 306)
Statement Upheld Other 25-Aug-2025
Summary: We have upheld Mrs X’s complaint because the Council delayed arranging a panel to consider a complaint at stage three of the children’s statutory complaints procedure. The Council has now agreed to resolve the complaint by arranging the panel, apologising to Mrs X and making a payment to her to remedy the time and trouble she has been to.
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Leeds City Council (25 003 400)
Statement Closed after initial enquiries Alternative provision 22-Aug-2025
Summary: We will not investigate this complaint that the Council failed to issue the complainant’s child’s Education Health and Care plan within the statutory timescale, and failed to make alternative provision for him while he was out of school. Our intervention would not lead to a different outcome and is not therefore warranted.
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North Yorkshire Council (25 003 485)
Statement Closed after initial enquiries Special educational needs 22-Aug-2025
Summary: We will not investigate this complaint that the Council has failed to make educational and special educational provision for the complainant’s daughter. This is because the complaint is not separable from matters about which the complainant appealed, or could have appealed, to the First-tier Tribunal (Special Educational Needs and Disability).
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London Borough of Waltham Forest (25 006 637)
Statement Closed after initial enquiries Parking and other penalties 22-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of representations against a parking penalty charge notice as it is unlikely we will find it to be at fault.
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London Borough of Lambeth (24 011 987)
Statement Upheld Homelessness 21-Aug-2025
Summary: Ms X complained about the suitability of temporary accommodation provided by the Council and how it dealt with her housing register application. We have found fault by the Council but consider the agreed action of an apology and symbolic payment provides a suitable remedy.