Decision search
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East Cambridgeshire District Council (24 012 397)
Statement Not upheld Building control 21-Aug-2025
Summary: Mr X complained the Council failed to take enforcement action against a developer after installing defective drainage at his home, and failed to pursue the developer for making false representations. He also said the Council signed off the drainage without completing proper checks. We found no fault in the Council’s decision-making processes.
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Staffordshire County Council (24 013 137)
Statement Upheld Special educational needs 21-Aug-2025
Summary: Mrs X complained the Council failed to put alternative provision in place for her child, Y who has an Education, Health and Care (EHC) Plan when they were unable to attend school between February and July 2024. This period falls outside of our jurisdiction because Mrs X appealed to the Special Educational Needs and Disability tribunal. The Council was at fault for delays in paying Mrs X direct payments after the tribunal concluded which caused a three week loss of education for Y. It also delayed responding to Mrs X’s complaint. The Council agreed to make payments to Mrs X to recognise the injustice this caused.
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Cotswold District Council (24 016 177)
Statement Upheld Enforcement 21-Aug-2025
Summary: Mr C complained about the Council’s handling of his planning and environmental control concerns regarding a neighbouring business, including anti-social behaviour. We found no fault in the process the Council followed to reach its views, and it did not cause unnecessary delays as the matters were progressed. Mr C did experience distress, and his residential amenity was impacted, but this was therefore not due to fault by the Council. However, there was some fault in its delayed complaints handling. The Council should apologise to acknowledge the uncertainty this caused Mr C.
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Cambridgeshire County Council (24 016 966)
Statement Upheld Special educational needs 21-Aug-2025
Summary: Mrs B complained about the Council’s handling of her son’s (X) education. The Council apologised for its poor handling of her enquiry about a personal budget, and it agreed it caused delays in the annual review process for his Education, Health, and Care plan. This was fault which caused Mrs B distress and uncertainty. However, we cannot say X experienced an injustice as a result. The Council will make a symbolic payment to acknowledge the impact its faults had on Mrs B. There was no fault on how the Council considered its alternative provision duty, and other parts of the complaint were not investigated as these were late or carried appeal rights.
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Lancashire County Council (24 017 112)
Statement Upheld Other 21-Aug-2025
Summary: Mrs X complained about delays in carrying out a Child in Need assessment for her child, Y and about non-delivery of social care support. The Council was at fault for failing to consider Ms X’s complaint through the children’s statutory complaint procedure. The Council agreed to apologise and make a symbolic payment to Mrs X to acknowledge the distress and frustration this caused. It will now consider Mrs X’s complaint by starting a stage two investigation through the statutory procedure.
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London Borough of Wandsworth (24 017 313)
Statement Upheld Homelessness 21-Aug-2025
Summary:Mrs X complained about the Council’s actions when she approached it for assistance after being threatened with homelessness and following an incident affecting her property. She says the Council:
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West Sussex County Council (24 017 325)
Statement Upheld Direct payments 21-Aug-2025
Summary: Mr F complained the Council failed to meet his care and support needs and wrongly charged him for his care. I found no fault in the way the Council decided how to meet Mr F’s needs or in its calculations of his contributions. The Council failed to carry out a carer’s assessment of Mr F’s carer, Mr J. This was fault which causes Mr J uncertainty about whether other support could have been offered. The Council has agreed to offer a carers assessment to Mr J and pay him £300 to remedy the injustice.
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London Borough of Bromley (24 020 295)
Statement Upheld Assessment and care plan 21-Aug-2025
Summary: The Council was not at fault for the way it reached the decision to stop funding Mr Y’s speech and language therapy. It was at fault for failing to consider whether to increase Mr Y’s direct payments annually. It has already paid a backdated percentage increase which was an appropriate way to resolve this. It was at fault when it failed to pay invoices on time which meant the speech and language therapist cancelled some sessions. The Council has agreed to pay Mr Y the equivalent cost of the missed sessions so that he can privately pay for the missed provision.
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London Borough of Tower Hamlets (24 023 416)
Statement Upheld Homelessness 21-Aug-2025
Summary: The Council is at fault in its handling of homelessness applications where the applicant has a valid section 21 notice to leave a private tenancy. The Council has agreed to act to prevent injustice to current applicants. The actions already identified by the Council are appropriate steps to improve its services.
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London Borough of Ealing (25 000 490)
Statement Closed after initial enquiries Parking and other penalties 21-Aug-2025
Summary: We will not investigate this complaint that the Council mishandled Mr X’s request for a payment plan. Mr X’s complaint is late and there is no good reason to exercise discretion and investigate now.