Decision search
Your search has 53967 results
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Birmingham City Council (25 012 856)
Statement Closed after initial enquiries Council tax 06-Oct-2025
Summary: We will not investigate this complaint about liability for Council tax as there is a right of appeal to a Valuation Tribunal and there is insufficient evidence of fault by the Council.
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Calderdale Metropolitan Borough Council (25 015 053)
Statement Closed after initial enquiries Highway repair and maintenance 06-Oct-2025
Summary: We will not investigate Mr B’s complaint that his car was damaged by a width restriction which the Council had not clearly signed. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
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Statement Not upheld Traffic management 05-Oct-2025
Summary: Ms X complained the Council has failed to risk assess and take enough action against a Port Operator’s shuttle bus service’s use of a mini-roundabout and a local highway as collection point. She said this is causing road safety risks and congestion and impact’s her and other local residents. We found no fault in the process the Council followed to reach its views as a highway’s authority. It therefore made decisions it was entitled to make.
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Oxfordshire County Council (24 017 604)
Statement Upheld Special educational needs 05-Oct-2025
Summary: Mrs X complained the Council failed to deliver provision outlined in her child, B’s Education Health and Care Plan. She also complained about delay in reviewing the plan. The Council was at fault. B missed therapies for two years. It is likely the missed therapies had a significant impact on B’s education. The Council will apologise to Mrs X and make a symbolic payment to her.
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London Borough of Croydon (24 017 787)
Statement Upheld Special educational needs 05-Oct-2025
Summary: Mrs X complained the Council failed to ensure her child, Y received an education or the specialist provision in line with their Education, Health and Care (EHC) Plan after they moved to the area in July 2024. The Council was at fault for failing to offer Y a school placement or arrange an education and provision in line with their EHC Plan between September 2024 and May 2025. The Council agreed to apologise and make payments to acknowledge the injustice this caused to Y and Mrs X. It should also carry out service improvements.
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Staffordshire County Council (24 017 969)
Statement Closed after initial enquiries Looked after children 05-Oct-2025
Summary: we will not investigate Ms M’s complaint because the Council has now responded. The Council followed the correct procedure and explained what Ms M should do if she was still unhappy. There is no role for us.
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London Borough of Bromley (24 018 210)
Statement Upheld Special educational needs 05-Oct-2025
Summary: Ms X complained the Council failed to comply with statutory timescales for amending and finalising her son Y’s Education, Health and Care (EHC) Plan following an annual review. It also delayed providing additional funding to his school, which had been agreed to support his continued placement. These faults caused uncertainty and missed opportunities for securing alternative provision or placement sooner, amounting to injustice. However, there is limited evidence the missed funding directly deprived Y of support, as the school covered the shortfall. The Council has agreed to pay a financial remedy and apologise for the injustice caused.
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London Borough of Harrow (24 018 268)
Statement Upheld Special educational needs 05-Oct-2025
Summary: There was fault by the Council because it did not complete an annual review of an education, health and care plan, and because of mistakes it made in complaint handling. The Council has agreed to apologise and offer a financial remedy for the distress this caused. However, there was no fault in a complaint it did not ensure the complainant’s son was receiving education.
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Devon County Council (24 018 759)
Statement Upheld Special educational needs 05-Oct-2025
Summary: Mr X complained about issues securing alternative education and Education, Health and Care (EHC) Plan provision for his son, Y. He also complained about poor communication from the Council. Mr X said Y missed education and plan provision. We found communication from the Council was poor, frustrating Mr X. The Council should apologise.
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Suffolk County Council (24 019 227)
Statement Upheld Special educational needs 05-Oct-2025
Summary: Ms X complained the Council delayed completing Y’s annual review and failed to provide a personal budget for Y’s wheelchair which is outlined as specialist provision in their Education, Health and Care (EHC) Plan. The Council was at fault. The Council panel’s decision not to provide a personal budget to maintain Y’s wheelchair was flawed. The Council also delayed amending Y’s EHC Plan following a 2024 annual review by nine months. The Council agreed to apologise and make a payment to Ms X to recognise the injustice caused to her and reimburse her for wheelchair maintenance expenditure. It also agreed to carry out another annual review of Y’s EHC Plan and reconsider how it intends to meet Y’s wheelchair provision going forward.