Decision search
Your search has 50055 results
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Wakefield City Council (24 019 875)
Statement Closed after initial enquiries Child protection 17-Mar-2025
Summary: We will not investigate Miss X’s complaint about the actions of the social worker allocated to her children’s case. This is because there is no sign of fault in the Council’s decision not to consider her complaint whilst there are ongoing court proceedings.
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Dartford Borough Council (24 021 675)
Statement Closed after initial enquiries Trees 17-Mar-2025
Summary: We will not investigate Mr B’s complaint that his property is being damaged by a Council-owned tree. This is because it is reasonable for Mr B to take the Council to court.
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Hertfordshire County Council (24 018 140)
Statement Closed after initial enquiries Alternative provision 15-Mar-2025
Summary: We will not investigate this complaint that the Council has failed to make appropriate alternative educational provision for the complainant’s daughter. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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North Yorkshire Council (24 017 898)
Statement Closed after initial enquiries Other 15-Mar-2025
Summary: We will not investigate this complaint about the Council’s decision to change the way it charges for music lessons. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Surrey County Council (24 004 684)
Statement Upheld Child protection 14-Mar-2025
Summary: Mrs X complained about the way the Council dealt with her son, Mr Y’s care. The Council already accepted fault for several complaint points which caused Mrs X distress. The Council will make a symbolic payment and update us on proposed service improvements, in addition to the remedies it has already carried out, to recognise this injustice.
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London Borough of Southwark (24 005 444)
Statement Upheld Homelessness 14-Mar-2025
Summary: Ms X complained that the Council did not assess her homelessness properly and placed her in unsuitable accommodation. Ms X also complained about the way the Council handled her housing allocation. We found the Council was at fault. Ms X suffered significant uncertainty due to this fault. It caused delay for Ms X being re-housed. The Council will apologise and make a symbolic payment to Ms X. It will also review its internal procedure, and ensure its staff are fully trained.
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London Borough of Havering (24 005 720)
Statement Closed after initial enquiries Homelessness 14-Mar-2025
Summary: We will not investigate Miss X’s complaint the Council failed to support her with the significant disrepair in her property. This is because there is insufficient evidence of fault.
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Buckinghamshire Council (24 007 173)
Statement Upheld Assessment and care plan 14-Mar-2025
Summary: Ms A complained about the way the Council dealt with her request to move her father to a different care home. We found the Council is at fault and has caused an injustice as its delay caused avoidable distress. The Council has agreed to apologise to Ms A and make service improvements to ensure the fault is not repeated.
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Adur District Council (24 007 640)
Statement Not upheld Other 14-Mar-2025
Summary: Mr X complained that a Council’s Enforcement Agent wrongly attended his home in respect of another person’s council tax debt. We found there was no fault in the actions of the Enforcement Agent, the Enforcement Agency, or the Council.
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Birmingham City Council (24 007 759)
Statement Upheld Special educational needs 14-Mar-2025
Summary: Mr X complained the Council has not completed the annual review for his son, Y. He also complained the Council has not funded Y’s Education, Health and Care plan provision. Mr X said this has distressed him and impacted him financially. There was fault in the way the Council did not complete annual reviews within timescales and delayed responding to Mr X’s complaint. This distressed Mr X and frustrated his right of appeal to the Tribunal. The Council has agreed to apologise and make a financial payment.