Decision search
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Milton Keynes Council (24 010 350)
Statement Upheld Special educational needs 01-May-2025
Summary: Mrs X complained about the changes the Council made to move its short breaks booking scheme online as there were no activities available for young adults over 18 with an Education, Health and Care Plan, like her son. This meant she could not use her allocated vouchers and had to privately fund activities for her son. We found the Council at fault. The Council has agreed to our recommendations to apologise, reimburse Mrs X for activities privately paid for, and make a symbolic payment to recognise her injustice.
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Birmingham City Council (24 010 957)
Statement Upheld Special educational needs 01-May-2025
Summary: Mrs X complained that the Council failed to make alternative education provision for her child and delayed in issuing an Education, Health and Care Plan for her. The Council was at fault as it did not consider if it had a duty to provide alternative education provision when Y struggled to attend school from September 2023, delayed in issuing Y’s final Education, Health and Care Plan and delayed in securing the speech and language therapy provision in the Plan. These faults caused distress and uncertainty to Mrs X and disadvantaged Y. The Council has agreed to remedy this injustice by apologising to Mrs X and making a symbolic payment of £1100 to acknowledge the distress caused to her and the disadvantage caused to Y.
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London Borough of Haringey (24 011 330)
Statement Upheld Child protection 01-May-2025
Summary: Mrs X complained the Council failed to properly investigate or address her complaints about the Council’s actions following the decision to remove her son from her care. She also complained the Council has failed to provide an appropriate remedy. We found the Council’s delays, poor record keeping, failings in communication and use of an inappropriate contact centre are fault. This fault caused Mrs X and her son unnecessary distress. The Council has agreed to make payments to Mrs X and Y to remedy this injustice.
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Brighton & Hove City Council (24 011 813)
Statement Closed after initial enquiries Special educational needs 01-May-2025
Summary: We will not investigate Ms X’s complaint about the content of an Education Health and Care Plan and education provided as Ms X has appealed to the Tribunal. There is not sufficient injustice in a short delay to warrant an investigation.
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East Riding of Yorkshire Council (24 013 676)
Statement Not upheld Allocations 01-May-2025
Summary: Miss E complained about the Council’s operation of its allocations policy. I have discontinued my investigation, as Miss E has an alternative remedy available to her.
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Milton Keynes Council (24 014 906)
Statement Upheld Special educational needs 01-May-2025
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Kent County Council (24 017 335)
Statement Closed after initial enquiries Special educational needs 01-May-2025
Summary: We cannot investigate Mrs Y’s complaint about the content and school named in her child’s Education, Health and Care Plan. These issues are the subject of a SEND Tribunal appeal. We cannot investigate Mrs Y’s complaint about the adequacy of an educational psychologist report. This is because it is closely linked to the appeal.
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London Borough of Islington (24 018 850)
Statement Closed after initial enquiries Charging 01-May-2025
Summary: We will not investigate this complaint about charges for residential care. There is insufficient evidence of fault to warrant an investigation.
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Newcastle upon Tyne City Council (24 019 124)
Statement Closed after initial enquiries Assessment and care plan 01-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision his mother should remain in residential care. The Council investigated Mr X’s concerns and apologised that communication with him and his brother was not better. We could not add to the Council’s response by investigating.
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London Borough of Havering (24 019 217)
Statement Closed after initial enquiries Allocations 01-May-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.