Decision search
Your search has 55414 results
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Essex County Council (25 018 539)
Statement Upheld Special educational needs 09-Feb-2026
Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
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Stevenage Borough Council (25 019 266)
Statement Closed after initial enquiries Allocations 09-Feb-2026
Summary: We will not investigate Ms X’s complaint about how the Council dealt with her housing register application. This is because there is not enough evidence of fault in how the Council reached its decision to justify our involvement.
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Hampshire County Council (25 021 277)
Statement Closed after initial enquiries Other 09-Feb-2026
Summary: We will not investigate Miss X’s complaint about how the Council dealt with her information request. The Information Commissioner’s Office is best placed to address this. Other issues about her not receiving domestic abuse support are out of time.
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London Borough of Southwark (25 024 972)
Statement Closed after initial enquiries Council tax 09-Feb-2026
Summary: We will not investigate this complaint about the Council’s delayed issuing of a council tax bill and efficiency of its computer system. The Council removed the outstanding council tax balance, and we cannot change the Council’s computer system therefore there is no worthwhile outcome achievable by our investigation.
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Kirklees Metropolitan Borough Council (25 025 043)
Statement Upheld Other 09-Feb-2026
Summary: We have upheld Mr X’s complaint about delay at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Stoke-on-Trent City Council (25 025 713)
Statement Closed after initial enquiries Highway repair and maintenance 09-Feb-2026
Summary: We will not investigate Mrs B’s complaint about the Council’s consideration of her compensation claim for vehicle damage. This is because it is reasonable for Mrs B to pursue her claim at court, which is in the best position to decide the matters complained about.
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Knowsley Metropolitan Borough Council (25 012 410)
Statement Closed after initial enquiries Child protection 08-Feb-2026
Summary: We will not investigate this complaint about the decision to make the complainant’s child subject to a Child Protection Plan. This is because the Ombudsman’s intervention would not lead to the outcome the complainant wants.
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London Borough of Croydon (25 012 815)
Statement Closed after initial enquiries Other 08-Feb-2026
Summary: We cannot investigate this complaint about the Council’s response to the complainant’s requests for information. This is because it concerns information which was before a court, and the law prevents us from investigating such matters.
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Tendring District Council (25 012 952)
Statement Closed after initial enquiries Allocations 08-Feb-2026
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
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Hampshire County Council (24 019 604)
Statement Upheld School transport 07-Feb-2026
Summary: Mrs X complained about the way the Council considered her request for school transport assistance, delay in making an agreed back payment, and communication issues. We find the Council at fault for delay, causing uncertainty and frustration for Mrs X. However, we find the Council has already taken suitable action to address the injustice.