Decision search
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Derby City Council (24 009 472)
Statement Closed after initial enquiries Special educational needs 26-Feb-2025
Summary: We cannot investigate Mrs X’s complaint about a delay in naming a school in an Education Health and Care Plan because Mrs X appealed to the Tribunal. There are no good reasons why we should investigate her complaint about possible missed provision as this has been known to her for more than 12 months before she complained to us.
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East Sussex County Council (24 009 715)
Statement Upheld Assessment and care plan 26-Feb-2025
Summary: Mrs X complains the Council did not provide her with care and support that met her needs. She says this impacted her wellbeing. We find the Council at fault which caused Mrs X limited injustice. We also find fault with its handling of the complaints. The Council has agreed to make a payment to Mrs X to acknowledge its poor complaint handling.
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London Borough of Hillingdon (24 009 929)
Statement Not upheld Antisocial behaviour 26-Feb-2025
Summary: Mr X complains the Council failed to consider anti-social behaviour reports about land it owns. Mr X says this has caused him ongoing disturbances. We find no fault with the Council.
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London Borough of Lewisham (24 010 072)
Statement Upheld Domiciliary care 26-Feb-2025
Summary: Miss B complained the Council did not respond when she asked it to change how she received care and support, so she could receive a direct payment to employ a personal assistant. We upheld her complaint, finding the Council failed to undertake a timely review of Miss B’s care and support plan despite having several opportunities to do so. We also found when Miss B complained, the Council wrongly said she was not co-operative with her care. These faults resulted in Miss B not receiving care better suited to meet her needs and caused unnecessary distress. The Council has accepted these findings. To remedy Miss B’s injustice, it has agreed to apologise, provide her with a symbolic payment and an updated care and support plan. It will also carry out a learning exercise to understand why it did not carry out the care and support review sooner.
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West Oxfordshire District Council (24 010 279)
Statement Closed after initial enquiries Allocations 26-Feb-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision to suspend her housing register application because there is insufficient evidence of fault to justify our involvement.
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London Borough of Tower Hamlets (24 010 509)
Statement Upheld Special educational needs 26-Feb-2025
Summary: Mr X complained that the Council caused delays when deciding his daughter’s special educational needs support, and failed to respond to his emails. We have found that the Council was at fault, and that this likely caused Mr X distress. The Council has agreed to make a symbolic payment to recognise his injustice.
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London Borough of Southwark (24 010 596)
Statement Not upheld Other 26-Feb-2025
Summary: Mr X complained the Council was at fault in the way it carried out a procurement process to manage a local community facility as it did not award the contract to his company. We have ended our investigation into the complaint because we cannot achieve the outcome Mr X is seeking to be awarded the contract and receive compensation for economic loss.
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Gloucestershire County Council (24 010 972)
Statement Closed after initial enquiries Special educational needs 26-Feb-2025
Summary: We will not investigate Mrs X’s complaint about delays in amending an Education Health and Care Plan as it was reasonable to expect her to appeal to the Tribunal. We will not look at any provision missed as its not significant enough to warrant an investigation or remedy.
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London Borough of Lewisham (24 011 093)
Statement Closed after initial enquiries Homelessness 26-Feb-2025
Summary: We will not investigate Ms X’s complaint about the suitability of the accommodation she moved to after she became homeless. This is because she had review and appeal rights if she did not consider the accommodation was suitable and it was reasonable for her to exercise those rights.
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Hertfordshire County Council (24 013 597)
Statement Upheld Special educational needs 26-Feb-2025
Summary: Ms X complained that the Council failed to comply with a remedy agreed during a previous investigation by the Ombudsman. We found the Council to be at fault because it took six months for the Council to schedule regular updates about special educational needs provision. This delay caused Ms X frustration. To remedy this injustice, the Council has agreed to apologise and make a modest payment to Ms X.