Decision search
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Statement Upheld Alternative provision 03-Dec-2025
Summary: Miss X complained the Council did not provide her son, Y, a suitable education after he was permanently excluded from his school. We have found the Council at fault. Y was without the education and support he needed. The Council has agreed to take action remedy his injustice.
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Suffolk County Council (25 004 677)
Statement Not upheld Other 03-Dec-2025
Summary: Miss X complained the Council continues to manage her money even though she has now paid off her debts. We have ended our investigation into this complaint because the Council has explained why it remains her appointee, there is no evidence of fault in its actions or of significant injustice to Miss X, and we cannot achieve the outcome she wants.
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Cheshire East Council (25 004 853)
Statement Upheld Charging 03-Dec-2025
Summary: Mr Y complained the Council delayed removing a Land Registry restriction from his late mother’s property after he had paid outstanding care debt in October 2024. He said the delay now means he is liable for new stamp duty charges on the property which came into effect in April 2025. The Council was at fault for delaying the removal of the restriction on the property causing uncertainty and frustration to Mr Y, the Council has agreed to apologise.
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Bournemouth, Christchurch and Poole Council (25 004 963)
Statement Closed after initial enquiries Other 03-Dec-2025
Summary: We will not investigate this complaint about the way the Council dealt with a planning application for a site next to Mrs X’s home. We have not seen enough evidence of fault in the way the Council processed the planning application. Also it is reasonable to expect her to complain to the Information Commissioner’s Officer if she believes the Council is withholding information.
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Royal Borough of Kensington & Chelsea (25 004 980)
Statement Closed after initial enquiries Special educational needs 03-Dec-2025
Summary: We will not investigate Ms M’s complaint about the 2024 review of her son’s education, health and care (EHC) plan because we could not achieve the outcome Ms M wants.
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Leeds City Council (25 005 280)
Statement Upheld Special educational needs 03-Dec-2025
Summary: Miss X complained the Council delayed finalising her son’s Education, Health and Care plan. The Council was at fault. It caused a delay of five months. This likely meant her son missed out on some support that he needed and her right to appeal was frustrated. The Council has agreed to take action to address their injustice.
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Avery Homes Kirkstall Limited (24 015 212)
Statement Upheld Charging 03-Dec-2025
Summary: There was an error in the contract presented to Mr X which caused him to believe he would receive a refund of Funded Nursing Care (FNC) payments once paid by the NHS. The care provider has reviewed its staff training and agrees to reimburse the payments to Mr X.
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South Tyneside Metropolitan Borough Council (24 017 118)
Statement Upheld Special educational needs 03-Dec-2025
Summary: Ms X alleges the Council failed to provide or secure suitable education for Y after exclusion, did not deliver EHCP provision, and communicated poorly. We did not find fault in the Council’s substantive education/EHCP duties. However, we found fault for matters concerning record-keeping and delay which caused avoidable uncertainty and a deferred right of appeal. The Council has agreed to our recommendations.
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Transport for London (24 017 612)
Statement Upheld Licensing 03-Dec-2025
Summary: The Authority delayed processing Mr X’s private hire driver’s licence application for over two years. It was also at fault in its communications with Mr X. This caused Mr X uncertainty and frustration, put him to time and trouble, and delayed his ability to work in his chosen job. The Authority agreed to apologise to Mr X, make a symbolic payment to him, and take action to improve its services.
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City of Bradford Metropolitan District Council (24 018 732)
Statement Upheld Special educational needs 03-Dec-2025
Summary: The Council was at fault as it failed to ensure Miss X’s child Y received the special educational provision in their Education, Health and Care Plan. The Council has agreed to apologise and make a payment to Miss X to acknowledge the distress, frustration and missed suitable educational provision this caused between June 2024 and October 2024.