Decision search
Your search has 53231 results
-
Swale Borough Council (25 008 290)
Statement Closed after initial enquiries Homelessness 11-Aug-2025
Summary: We will not investigate Ms X’s complaint about how the Council handled her homelessness and housing applications. This is because there is insufficient evidence of fault which would warrant an investigation.
-
East Riding of Yorkshire Council (25 008 595)
Statement Closed after initial enquiries Parking and other penalties 11-Aug-2025
Summary: We will not investigate this complaint about a parking penalty charge notice as Mr X could have appealed it to the Traffic Penalty Tribunal.
-
Bath and North East Somerset Council (25 008 919)
Statement Closed after initial enquiries Council tax 11-Aug-2025
Summary: We will not investigate this complaint about Council tax exemption and backdating as these matters can be appealed to a Valuation Tribunal and there is insufficient evidence of fault by the Council.
-
London Borough of Tower Hamlets (24 014 592)
Statement Upheld Homelessness 10-Aug-2025
Summary: The Council was at fault in its handling of Miss X’s homelessness. It took too long to provide interim accommodation, provided unsuitable accommodation and delayed accepting duties. There was no fault in the Council’s application of its housing allocations policy to Ms X’s case. To remedy the injustice the Council has agreed to apologise, make payments and act to improve its service.
-
Statement Upheld Building control 10-Aug-2025
Summary: Mr X complained the Council has not taken planning enforcement action to control a development near his home that does not have planning permission. He said the Council delayed its investigation until four years elapsed since the build, then said the work was immune from enforcement. Mr X said his home is overlooked because of the Council inaction and this impacted his mental health. There was fault because the Council lost control of unlawful development at this site, delayed considering Mr X’s concerns and its communication was poor. This frustrated and distressed Mr X. The Council has agreed to apologise, make a financial payment, complete a review of its enforcement service and share this decision with the relevant scrutiny committee.
-
Milton Keynes Council (24 015 821)
Statement Upheld Disabled children 10-Aug-2025
Summary: Mrs X complained that the Council delayed arranging education for her son after his school placement ended, and wrongly took recovery action against her when some of the money for her son’s care went missing. We cannot comment on Mrs X’s liability for the missing money, as this may well be dealt with in court. But we have found that the Council was otherwise at fault. It delayed arranging education for Mrs X’s son and caused delays in its recovery of the missing money. It has now agreed to take action to remedy the injustice caused to Mrs X and her son.
-
Surrey County Council (24 016 594)
Statement Upheld Special educational needs 10-Aug-2025
Summary: We found the Council at fault for significant delays during the annual review process of Mrs X’s son’s Education, Health and Care Plan. This caused Mrs X and her son avoidable distress and caused Y to miss out on provision. The Council has agreed to apologise and make a financial payment to remedy the injustice.
-
Statement Upheld Alternative provision 10-Aug-2025
Summary: Mrs X complained that the Council failed to arrange alternative provision for her son (Y) when he could not attend his school and failed to complete an Annual Review of his Education Health and Care Plan. We found fault with the Council. This fault caused injustice to Y and Mrs X. The Council has agreed to apologise and make symbolic payments. The Council has also agreed to carry out some service improvements of its Annual Review process.
-
Worcestershire County Council (24 017 518)
Statement Upheld Disabled children 10-Aug-2025
Summary: Miss X complained the Council did not properly complete a needs assessment and refused to provide respite for her children, F and G. Miss X also complained the Council delayed and failed to complete all the recommendations made at stage 2 and stage 3 of the statutory complaints procedure. There was fault by the Council for its delays in completing the recommendations made at stage 2 and stage 3 of the statutory complaints procedure. This caused injustice to Miss X and the Council will take action to remedy the injustice caused.
-
London Borough of Hammersmith & Fulham (24 017 905)
Statement Upheld Direct payments 10-Aug-2025
Summary: Ms X complained the Council failed to meet her assessed care needs. The Council delayed assessing Ms X’s needs, delayed setting up the direct payments and failed to provide interim care impacting Ms X’s health and wellbeing. A symbolic payment is agreed.