Decision search
Your search has 57387 results
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London Borough of Waltham Forest (26 001 414)
Statement Closed after initial enquiries Other 04-May-2026
Summary: We will not investigate X’s complaint about the governance of a school. X raised the complaint anonymously and there is no worthwhile outcome achievable because it is unlikely we could carry out an effective investigation.
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Staffordshire County Council (26 001 950)
Statement Closed after initial enquiries Other 04-May-2026
Summary: We will not investigate this complaint about the Council’s claim that part of Mr X’s property boundary falls within the adopted highway boundary. It is reasonable for Mr X to seek a legal remedy in the courts and we cannot determine title disputes about property boundaries.
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Statement Upheld Alternative provision 30-Apr-2026
Summary: On the evidence available to us, we cannot draw a conclusion whether the Council met its duties, to offer support to a young person in maintaining his educational placements. However, we are satisfied this would not have changed the outcome either way, and further investigation would therefore not be proportionate. The Council was at fault, because it did not arrange a meeting when it said it would, but this did not cause an injustice. We have therefore completed our investigation.
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London Borough of Southwark (25 001 021)
Statement Upheld Allocations 30-Apr-2026
Summary: Miss X complained about the Council’s handling of her housing register application. We found Miss X missed the opportunity to be rehoused sooner. The Council agreed to make an additional symbolic payment to Miss X and consider our Complaint Handling Code to improve the way it deals with complaints which we consider to be a suitable remedy.
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East Sussex County Council (25 005 684)
Statement Upheld Special educational needs 30-Apr-2026
Summary: The Council was at fault for failing to provide proper oversight of the special educational needs support being delivered to Mrs X’s daughter. This meant she missed out on support. The Council has already taken action to address her injustice, but it has also agreed to address the injustice suffered by Mrs X, who suffered distress. It will also take steps to improve its service.
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Worcestershire County Council (25 006 449)
Statement Upheld Alternative provision 30-Apr-2026
Summary: Miss X complained the Council has failed to provide her daughter with alternative full time education since she stopped attending school due to ill health in April 2024. We found the Council’s failure to provide a suitable education since October 2024 is fault. The Council has taken appropriate action to remedy this fault.
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Lancashire County Council (25 006 947)
Statement Upheld Safeguarding 30-Apr-2026
Summary: The Council and its commissioned Care Home were not at fault in their assessments of Mrs X’s needs, or in the planning of her care. The Care Home was at fault in its care of Mrs X’s continence and toileting needs in October 2024, which caused Mr X distress and impacted Mrs X’s dignity. It was also at fault in its record keeping at that time, which caused Mr X uncertainty. The Council was not at fault in its enquiries into two safeguarding incidents, but failed to share a detailed outcome with Mr X, which caused him uncertainty. The Council should agree to apologise to Mr X for the distress and uncertainty caused to him by the faults.
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Adur District Council (25 008 381)
Statement Upheld Allocations 30-Apr-2026
Summary: The Council was at fault for failing to act with a sense of urgency in completing a managed move for Miss X. It was also at fault for making her offers of unsuitable housing, and in failing to issue formal decision notices. This caused Miss X injustice in that she was housed unsuitably, and separated from her child, for longer than she would otherwise have been. The Council agreed to apologise to Miss X, make her a symbolic payment in recognition of the injustice caused, and take action to prevent a recurrence.
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Statement Upheld Special educational needs 30-Apr-2026
Summary: There was fault in the management of the annual review process for an Education, Health and Care Plan. This caused uncertainty, unnecessary time and trouble to Ms X and denied her a right of appeal about her child’s educational provision over an extended period. The Council has agreed to apologise, make a symbolic financial payment and make service improvements.
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London Borough of Brent (25 012 001)
Statement Closed after initial enquiries Private housing 30-Apr-2026
Summary: We will not investigate Mr X’s complaint about advice the Council gave his tenant. This is because there is not enough evidence of fault to warrant an investigation.