Decision search
Your search has 56371 results
-
Telford & Wrekin Council (25 015 945)
Statement Closed after initial enquiries School transport 12-Mar-2026
Summary: We will not investigate this complaint about how the Council investigated an incident on a school transport bus. Further investigation by the Ombudsman would not lead to a different outcome.
-
Statement Closed after initial enquiries Private housing 12-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s response to his reports of harassment by his landlord. There is insufficient evidence of fault in the Council’s decision‑making processes to justify an investigation.
-
Nottinghamshire County Council (25 016 242)
Statement Closed after initial enquiries Child protection 12-Mar-2026
Summary: We will not investigate this complaint about the Council’s court report and its actions towards facilitating contact between Mr X and his children. The law prevents us from investigating what happens during court proceedings. It is reasonable for Mr X to raise all parts of his complaint as part of the ongoing proceedings.
-
Sheffield City Council (24 022 698)
Statement Not upheld Safeguarding 12-Mar-2026
Summary: Mrs X complained about the Council’s safeguarding investigation into allegations she made about her care provider. There was no fault in the Council’s handling of Mrs X’s safeguarding concerns.
-
Walsall Metropolitan Borough Council (25 001 490)
Statement Upheld Assessment and care plan 12-Mar-2026
Summary: There was a long delay in putting care services in place for Mrs X. That had an impact not only on her but also on Ms A, who has her own caring responsibilities. The Council has apologised and put services in place and will now also offer a payment in recognition of the lost period of care and the distress that caused.
-
Staffordshire County Council (25 001 757)
Statement Upheld Alternative provision 12-Mar-2026
Summary: Mrs X complained the Council failed to provide a suitable full time education to her child Y. She says this caused Y to miss education and distressed her and Y. The Council was at fault. It failed to assess whether Y was being suitably educated. This distressed Mrs X and Y. The Council has agreed to apologise and make a financial payment.
-
West Northamptonshire Council (25 004 420)
Statement Upheld Direct payments 12-Mar-2026
Summary: Miss X complained the Council changed the expenses it would allow under direct payments. We found fault as the Council’s communication with Miss X was not in line with our expected standards. The Council will apologise, make a symbolic payment and provide information to Miss X.
-
Plymouth City Council (25 005 054)
Statement Upheld Special educational needs 12-Mar-2026
Summary: There was fault by the Council when it mishandled K’s special educational needs. It took too long to complete the annual review process of her Education Health and Care Plan, so that it took over a year to issue the final Plan. It failed to consider properly its duty to make alternative educational provision when K could not attend school. It did not communicate properly with K’s parent, nor deal with her complaints properly. This meant that K did not have access to a suitable education for over a year. K missed education, and she and her parent were caused distress and frustration. The Council has agreed to apologise to K and her parent; make a symbolic payment in recognition of the impact of its failings; and brief staff on the Council’s duties.
-
Birmingham City Council (25 005 371)
Statement Upheld School transport 12-Mar-2026
Summary: The Council is at fault for failing to make the correct decision at the stage one appeal and failing to provide Ms X’s child with school transport. The Council should apologise to Ms X and make a payment for the financial injustice caused.
-
Executive Carers Limited (25 006 151)
Statement Upheld Charging 12-Mar-2026
Summary: We uphold Mrs X’s complaint about the Care Provider’s actions when Mrs Y’s needs changed, requiring a second care worker to attend care calls. The Care Provider failed to update Mrs Y’s assessments and care plans when she came out of hospital. It failed to inform her attorney in writing in advance of a significant increase in the cost of Mrs Y’s care. This was not in line with regulations or guidance. The contract wrongly signposted the attorneys to the Care Quality Commission for complaint handling and the complaint response also did not signpost us. The Care Provider will apologise and make changes to the Care Provider’s contract and complaint procedures.