Decision search
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Southend-on-Sea City Council (25 025 446)
Statement Closed after initial enquiries Refuse and recycling 30-Apr-2026
Summary: We will not investigate Mr X’s complaint the Council wrongly decided his property was suitable for a new wheeled bin collection. There is not enough evidence of fault to justify an investigation.
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London Borough of Southwark (25 025 945)
Statement Closed after initial enquiries Looked after children 30-Apr-2026
Summary: We will not investigate this complaint about the Council’s refusal to investigate Mr X’s concerns about his care placement. The complaint relates to matters which occurred over 12 months ago, and it is unlikely we would find fault in the Council’s decision, not to consider it.
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Newcastle upon Tyne City Council (25 029 223)
Statement Upheld Antisocial behaviour 30-Apr-2026
Summary: There is no evidence of fault in the way the Council investigated the complainant’s reports of anti-social behaviour by his neighbour, in its role as both landlord and local authority. There is evidence that some council officers do not have a clear understanding of how its general anti-social behaviour powers work, which is fault, but there is no reason to believe this has affected how the Council handled the case. The Council should circulate guidance to relevant staff to clarify its powers, but we make no other recommendations.
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Arun District Council (25 017 057)
Statement Closed after initial enquiries Other 30-Apr-2026
Summary: We will not investigate this complaint about the way the Council dealt with Mr X’s liability for business rates. This is because Mr X had the opportunity to dispute liability in court. Also, it is reasonable to expect Mr X to complain to the Information Commissioner’s Office about any breach of data protection.
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Solihull Metropolitan Borough Council (25 018 470)
Statement Closed after initial enquiries Other 30-Apr-2026
Summary: We will not investigate this complaint about the way the Council dealt with information relating to her son. There is no worthwhile outcome achievable by our investigation.
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Surrey County Council (25 018 925)
Statement Closed after initial enquiries Special educational needs 30-Apr-2026
Summary: We cannot investigate Mrs X’s complaint about the content of an Education Health and Care Plan. The matters Mrs X complained about are closely linked to her appeal to a tribunal and therefore the law says we cannot investigate. We will not investigate Mrs X’s complaint about the Council’s failure to arrange alternative educational provision. This part of the complaint is premature, and the Council agreed to consider it through its complaint process.
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Pendle Borough Council (25 019 176)
Statement Closed after initial enquiries Enforcement 30-Apr-2026
Summary: We will not investigate Mr X’s complaint about planning enforcement. This is because we are unlikely to find fault with the Council.
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Walsall Metropolitan Borough Council (25 019 220)
Statement Upheld Charging 30-Apr-2026
Summary: We will not investigate this complaint about how the Council dealt with Ms X’s financial assessment. The Council has upheld the complaint and agreed to remedy Ms X’s injustice by apologising and waiving care fees incurred during its delay. Further investigation by us would therefore not be proportionate.
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Hertfordshire County Council (25 019 562)
Statement Closed after initial enquiries Special educational needs 30-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of a child’s Education Health and Care plan. This is because we could not add anything significant to the investigation carried out by the Council.
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Hertfordshire County Council (25 019 645)
Statement Closed after initial enquiries School transport 30-Apr-2026
Summary: We will not investigate this complaint about school transport. This is because we are unlikely to find fault with the Council.