Decision search
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Stevenage Borough Council (25 010 999)
Statement Closed after initial enquiries Other 14-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s disclosure of his personal details on its website. This is because the complaint concerns a data breach and is a matter best placed for the Information Commissioner’s office to consider.
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Statement Closed after initial enquiries Councillor conduct and standards 14-Oct-2025
Summary: We will not investigate how the Council dealt with a councillor conduct complaint as the complainant is not caused a level of personal injustice that would justify our further involvement.
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London Borough of Merton (25 013 488)
Statement Closed after initial enquiries Parking and other penalties 14-Oct-2025
Summary: We will not investigate this complaint that the Council is issuing parking penalty charge notices unfairly as any motorist impacted by this has the right to appeal to an independent tribunal.
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Stafford Borough Council (25 014 567)
Statement Closed after initial enquiries Enforcement 14-Oct-2025
Summary: We cannot investigate this complaint about a planning matter because it has been made by a parish council. We cannot investigate complaints from public bodies such as parish councils.
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Slough Borough Council (24 009 992)
Statement Upheld Special educational needs 13-Oct-2025
Summary: Mrs X complained the Council failed to provide her son with a full-time education and the provision in his Education, Health and Care Plan. She also says the Council’s communication about Education, Otherwise Than At School provision for her son was poor. We find the Council was at fault for how it handled Mrs X’s son’s education and its failure to provide him with the provision in his Education, Health and Care Plan. It was also at fault for its communication with Mrs X. These faults caused distress and upset. Mrs X’s son missed education and provision. The Council has agreed to apologise to Mrs X, make financial payments and provide training to its staff.
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London Borough of Lambeth (24 010 904)
Statement Upheld Safeguarding 13-Oct-2025
Summary: Miss X complains on behalf of Mrs Y that the Council did not deal properly with a safeguarding investigation. The Council didn’t properly communicate with Miss X about what was being investigated. Miss X suffered uncertainty and avoidable distress. The Council should apologise to Miss X and pay Miss X £200.
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Aria Healthcare Group LTD (24 016 922)
Statement Closed after initial enquiries Charging 13-Oct-2025
Summary: Ms X complained the Care Provider failed to deduct funded nursing care payments from the cost of her relative Ms Y’s care since 2019. The complaint is late as it was not made to us within 12 months of Ms X or Ms Y becoming aware of the issue. And there is no good reason for the lateness. So we ended the investigation.
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Birmingham City Council (24 017 769)
Statement Upheld Special educational needs 13-Oct-2025
Summary: There was fault and delay by the Council in implementing a Tribunal decision and securing provision in an Education, Health and Care Plan. As a result, a child missed out on provision for many months. The Council has agreed to apologise, make symbolic payments and carry out service improvements.
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Westminster City Council (24 017 924)
Statement Upheld Assessment and care plan 13-Oct-2025
Summary: Miss X complained the Council did not meet her late grandfather’s communication needs when its social workers visited him in hospital. Miss X also complained the Council did not explain her late grandfather’s communication needs to the hospital. Miss X says the Council’s actions caused avoidable distress to her grandfather and negatively impacted her own wellbeing. We found fault by the Council. The Council has agreed to provide an apology and a financial remedy and review its processes regarding the provision of communication support to deaf service users.
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Leicestershire County Council (24 018 090)
Statement Upheld Domiciliary care 13-Oct-2025
Summary: Mrs X complains on behalf of Mr and Mrs Y that the Council has not dealt with adult social care properly, causing avoidable distress and Mr and Mrs Y’s needs not being met. The Council is at fault because Mrs X was not informed about bathing issues, Mr and Mrs Y missed some care and the Care Provider did not respond to the complaint properly. Mrs X suffered avoidable distress and had to provide some care to Mr and Mrs Y. Mr and Mrs Y suffered a lack of care. The Council should apologise to Mrs X and Mr and Mrs Y.