Decision search
Your search has 56371 results
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London Borough of Ealing (25 015 181)
Statement Closed after initial enquiries Assessment and care plan 12-Mar-2026
Summary: We will not investigate this complaint about meeting adult social care needs. The Council has decided it is not responsible to meet the complainant’s needs because she is not ordinarily resident in its area. It is unlikely we would find fault in how the Council made this decision. It is not our decision to make so we cannot tell the Council it must meet the complainants needs.
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Stoke-on-Trent City Council (25 015 232)
Statement Closed after initial enquiries Child protection 12-Mar-2026
Summary: We will not investigate Mr X’s complaint the Council has been biased against him in how it has dealt with a child protection matter. This is because there is not enough evidence of fault to justify an investigation.
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London Borough of Southwark (25 015 350)
Statement Closed after initial enquiries Council house sales and leaseholders 12-Mar-2026
Summary: We will not investigate this complaint about the Council’s handling of a right to buy application, and the subsequent complaint process. There is insufficient evidence of fault, and the Council has taken appropriate action to address delay in the complaint process.
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Gateshead Metropolitan Borough Council (25 015 362)
Statement Closed after initial enquiries Other 12-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s failure to take enforcement action after he reported trader misconduct. There is no worthwhile outcome achievable by our involvement.
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Kirklees Metropolitan Borough Council (25 015 414)
Statement Closed after initial enquiries Special educational needs 12-Mar-2026
Summary: We cannot investigate this complaint about the Council’s failure to commission key reports when assessing a child’s education, health and care needs because it is not separable from matters considered by the Tribunal.
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London Borough of Hillingdon (25 015 511)
Statement Closed after initial enquiries Special educational needs 12-Mar-2026
Summary: We will not investigate this complaint about the Council’s failure to provide the speech and language and occupational therapy provision set out in Miss X’s son’s Education, Health and Care Plan. This is because the complaint is late and it would have been reasonable for Miss X to complain to us sooner. It is also unlikely investigation would achieve any worthwhile outcome for Miss X so long after the event.
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Birmingham City Council (25 015 731)
Statement Closed after initial enquiries Direct payments 12-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to move Mr X’s direct payment’s to a managed account. This is because there is not enough evidence of fault to warrant our involvement.
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London Borough of Barking & Dagenham (25 015 869)
Statement Closed after initial enquiries Friends and family carers 12-Mar-2026
Summary: We will not investigate this complaint about Miss X’s contact with the Council and its complaints handling. The Council has already investigated under the children’s statutory complaint procedures, and further investigation by us would not lead to a different outcome.
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Statement Closed after initial enquiries Domiciliary care 12-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to refer the changes Mr X wants to make to his care and support arrangements to the Court of Protection. The Court of Protection is better placed to consider the issues Mr X complains about.
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Hertfordshire County Council (25 015 891)
Statement Closed after initial enquiries Domiciliary care 12-Mar-2026
Summary: We will not investigate this complaint about quality of a domiciliary care package and lack of clarity about how the care would be funded. We could not achieve a more meaningful outcome by investigating the matter now, and there is insufficient evidence of fault in the Council’s actions.