Decision search
Your search has 52507 results
-
Buckland Care Limited (24 014 761)
Statement Upheld Residential care 23-Jun-2025
Summary: Mrs Y complains the Care Provider did not put proper safeguarding measures in place to protect Mrs X. Mrs Y says this caused her Mrs X physical harm, and meant she died sooner than expected. The Ombudsman finds the Care Provider at fault, which caused Mrs X and Mrs Y injustice. The Care Provider has agreed to apologise to Mrs Y and make a service improvement.
-
Lancashire County Council (24 015 110)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Miss X complained the Council failed to ensure her child received suitable education, at a suitable school placement, or the provision detailed in her child’s Education, Health and Care Plan. Miss X also complained the Council delayed reviewing and finalising her child’s Education, Health and Care Plan. We found fault with the Council delaying for 10 months outside the timescales in reviewing Miss X’s child’s EHC Plan. We also found fault with the Council failing to suitability consider its Section 19 duty, resulting in a loss of suitable education for Miss X’s child, for two full terms. The Council also delayed handling Miss X’s complaint by 11 weeks outside its complaint timescales. The Council agreed to apologise to Miss X and pay her £500 for the uncertainty caused by the delays in the EHC Plan review, £3,000 for her child’s potential missed education and £100 for the frustration and distress caused through the complaint handling delays.
-
Bournemouth, Christchurch and Poole Council (24 016 264)
Statement Upheld Child protection 23-Jun-2025
Summary: Ms X complained the Council failed to plan and provide support for her child, Y, when they reached adulthood and was due to leave Council care. The Council investigated Ms X's complaints under the statutory children’s complaints procedure without fault. However, it failed to provide an appropriate remedy to recognise the injustice the faults caused to Y, Ms X and Z (Ms X’s other child). The Council agreed to make symbolic payments to Y and Ms X to recognise the distress and uncertainty caused.
-
Environment Agency (24 016 384)
Statement Not upheld Other 23-Jun-2025
Summary: Mr X complains the Environment Agency (EA) failed to use their powers to clear a blockage in the River Lambourn during a period of flooding in the area. We found there was no fault by the EA.
-
Blackpool Borough Council (24 017 276)
Statement Closed after initial enquiries Domiciliary care 23-Jun-2025
Summary: We will not investigate this complaint about domiciliary care. Further investigation would not lead to a different outcome.
-
Central Bedfordshire Council (24 017 351)
Statement Not upheld Direct payments 23-Jun-2025
Summary: Mr X complained the Council has not made statutory redundancy payments to Ms B and Ms C. He says this caused stress and financial strain. The Ombudsman finds no fault with the Council’s decision making.
-
Central Bedfordshire Council (24 017 352)
Statement Not upheld Direct payments 23-Jun-2025
Summary: Mr X complained the Council has not made statutory redundancy payments to Ms B and Ms C. He says this caused stress and financial strain. The Ombudsman finds no fault with the Council’s decision making.
-
Southend-on-Sea City Council (24 017 502)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Miss X complained the Council delayed completing her child (Y’s) Education, Health and Care (EHC) needs assessment in line with statutory timescales. This in turn caused a delay in issuing the EHC Plan. The Council was at fault. It failed to issue Y’s EHC Plan within the statutory timescales, caused in part by a delay in obtaining Educational Psychologist advice. The Council has agreed to make a payment to recognise the loss of provision and the distress, frustration and uncertainty caused.
-
Calderdale Metropolitan Borough Council (24 018 514)
Statement Not upheld Alternative provision 23-Jun-2025
Summary: The Council was not at fault in how it decided it did not owe Ms X’s child, W, the duty to arrange alternative education provision when W stopped attending school. This means it was also not at fault in how it secured the special educational provision in W’s Education, Health and Care Plan. We cannot investigate the other matters Ms X complained about.
-
Bath and North East Somerset Council (24 019 374)
Statement Upheld Parking and other penalties 22-Jun-2025
Summary: Mr X complained the Council and bailiffs acting on its behalf, wrongly enforced a Penalty Charge Notice for a traffic offence which was committed by a different person with the same name. We upheld the complaint. The Council will apologise, make a payment for the avoidable distress, inconvenience and time and trouble. The Council will also review its computer system.