Decision search
Your search has 51595 results
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Birmingham City Council (24 012 924)
Statement Upheld Allocations 24-Apr-2025
Summary: Mrs B complained about the Council’s decision to close her housing applications. We find that the Council wrongly decided her application was incomplete, despite her submitting all the required evidence. This caused avoidable frustration for Mrs B and delayed her ability to join the housing register. The Council has agreed to assess Mrs B’s application and, if she qualifies to join the register, it will backdate her award date. It has also agreed to apologise to Mrs B, make a symbolic payment to her, and carry out service improvements.
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St Albans City Council (24 014 823)
Statement Closed after initial enquiries Planning applications 24-Apr-2025
Summary: We will not investigate this complaint about the Council’s failure to publish all comments received on planning applications. The Council confirms it will now publish all comments it receives on planning applications, further investigation on this point will not lead to a different outcome. Also, we have not seen enough evidence of fault in the way the Council deals with applications for non-material amendment applications.
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Wakefield City Council (24 018 236)
Statement Closed after initial enquiries Assessment and care plan 24-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to make his mother’s residential care placement permanent because there is not enough evidence of fault in the way the Council made its decision.
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London Borough of Camden (24 018 718)
Statement Upheld Homelessness 24-Apr-2025
Summary: We have upheld Miss X’s complaint about the Council’s handling of her homelessness case. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Lancaster City Council (24 018 879)
Statement Closed after initial enquiries Council tax 24-Apr-2025
Summary: We will not investigate Mr X’s complaint about liability for council tax and recovery. This is because it is a late complaint and there is no good reason to exercise discretion.
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London Borough of Barnet (24 018 955)
Statement Closed after initial enquiries Transport 24-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision to decline her blue badge application. This is because there is insufficient evidence of fault.
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North Yorkshire Council (24 019 521)
Statement Closed after initial enquiries Charging 24-Apr-2025
Summary: We will not investigate this complaint about charges for adult social care while in hospital. It is standard practice to continue to pay to keep your room in a care home available for you to return to. There is not enough evidence of fault by the Council to justify an investigation.
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Devon County Council (24 019 547)
Statement Closed after initial enquiries Special educational needs 24-Apr-2025
Summary: We will not investigate Mrs X’s complaint that the Council has failed to provide suitable education provision for her child. The provision in place after the Council issued its amended Education Health and Care (EHC) Plan is not separable from Mrs X’s appeal to a tribunal. It is unlikely we would find fault with the Council in how provision was met before the EHC Plan was amended.
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Birmingham City Council (24 019 616)
Statement Closed after initial enquiries Other 24-Apr-2025
Summary: We will not investigate this complaint about the Council’s administration of its Accommodation Finding Service which Mr X says has been unsatisfactory for him as a private landlord using the service. There is insufficient evidence of fault which would warrant an investigation.
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Lancashire County Council (24 019 702)
Statement Closed after initial enquiries Child protection 24-Apr-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to place his children on child protection plans. Mr X’s inability to appeal the Council’s decision is unlikely to have caused him significant injustice that would justify us investigating the matter further.