Decision search
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Statement Closed after initial enquiries School transport 16-Mar-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse free home-to-school transport for the complainant’s child because there is not enough evidence of fault on the Council’s part to warrant investigation.
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Essex County Council (25 015 918)
Statement Closed after initial enquiries Safeguarding 16-Mar-2026
Summary: We will not investigate this complaint about the Council’s adult safeguarding enquiry. We could not achieve a more meaningful outcome by investigating the matter.
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Leicester City Council (25 016 266)
Statement Closed after initial enquiries Council house sales and leaseholders 16-Mar-2026
Summary: We will not investigate this complaint about the refusal of a ‘right to buy’ application. It is reasonable to expect Mrs X to take court action.
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Birmingham City Council (25 016 406)
Statement Closed after initial enquiries Other 16-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council appointing someone to a school’s governing body. The law says we cannot investigate complaints about what happens in schools.
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Sandwell Metropolitan Borough Council (25 000 658)
Statement Upheld Assessment and care plan 16-Mar-2026
Summary: We upheld a complaint made on Ms D and Miss E’s behalf, which concerned a failure by the Council to meet Miss E’s need for care and support. We found the Council delayed for ten months before beginning an assessment of Miss E’s needs. Further fault then contributed to a delay in completing that assessment and it not completing a care and support plan or putting services in place. This caused injustice to Miss E, mainly as a loss of service. While Ms D had to meet Miss E’s needs without enough support causing her distress, added to by delay and poor communications. The Council has accepted these findings. At the end of this statement, we set out the action it has agreed to take to remedy the complainants’ injustice and avoid a repeat of its fault.
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Bristol City Council (25 001 349)
Statement Upheld Special educational needs 16-Mar-2026
Summary: Mr and Mrs X complained about the Council’s failure to provide their child, P, with a suitable education, support for their special educational needs and related matters. We found the Council to be at fault. It failed to ensure P had access to appropriate support when she was unable to attend school. There was also delay in the Education, Health and Care Plan process. To remedy the resulting loss of provision and distress, the Council agreed to apologise and increase a symbolic payment already made to Mr and Mrs X during its complaint handling.
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Rugby Borough Council (25 002 210)
Statement Closed after initial enquiries Councillor conduct and standards 16-Mar-2026
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because Ms X has not suffered significant injustice and it is unlikely an investigation by the Ombudsman would add to the Council’s response.
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London Borough of Barnet (25 003 676)
Statement Closed after initial enquiries Council tax 16-Mar-2026
Summary: We will not investigate this complaint about a council tax single person discount. Most of the complaint is late, and more recently there is not enough evidence of fault by the Council to justify investigation. It was reasonable to expect Ms X to appeal regarding the Council’s single person discount decision.
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Slough Borough Council (25 004 495)
Statement Upheld Special educational needs 16-Mar-2026
Summary: Miss X complained the Council delayed issuing its decision after an annual review of her child’s Education Health and Care (EHC) Plan. The Council did not issue its decision after the annual review meeting within statutory timescales. This frustrated Miss X. The Council will apologise.
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West Northamptonshire Council (25 005 251)
Statement Not upheld Assessment and care plan 16-Mar-2026
Summary: I found there was no fault in the Council’s decision not to provide Direct Payments to allow Y’s parents to act as Personal Assistants (PAs). The Council offered to provide care via different PAs and it reached its decision in Y’s case properly having considered all the relevant information.