Decision search
Your search has 53231 results
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North Tyneside Metropolitan Borough Council (25 001 668)
Statement Closed after initial enquiries Planning applications 13-Aug-2025
Summary: We will not investigate this complaint about the Council’s handling of the preparation of a lease relating to the erection of signage on its land. It is reasonable to expect the complainant to pursue a court remedy.
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Southend-on-Sea City Council (24 008 360)
Statement Upheld Alternative provision 13-Aug-2025
Summary: Mrs X complained that the Council failed to provide her daughter (Y) with suitable education when she could not attend her school and delayed Y’s Education Health and Care needs assessment. Mrs X also complained about the Council’s school attendance process. We found fault with the Council’s failure to comply with the statutory timescales for Education Health and Care needs assessments and with its complaint handling. The Council’s fault caused injustice to Y and Mrs X. The Council has agreed to apologise and make symbolic payments.
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Buckinghamshire Council (24 012 980)
Statement Upheld Special educational needs 13-Aug-2025
Summary: Ms X complained the Council failed to provide education in line with the EOTAS package since July 2023. The evidence shows that the Council failed to provide all the provision in Section F of the Education, Health and Care Plan for less than one term following a tribunal decision in January 2024. The Council has agreed to make a payment to recognise the loss of provision as well as the distress caused.
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Hampshire County Council (24 014 105)
Statement Upheld Special educational needs 13-Aug-2025
Summary: Mrs X complained the Council failed to implement provision outlined in her child, Y’s, Education, Health and Care (EHC) Plan. We found the Council was at fault for failing to deliver provision to Y. This failure may have had an impact on Y’s learning and development. It caused significant distress and worry to Mrs X. The Council was also at fault for failing to respond properly to Mrs X, through its complaint’s procedure. Undue time and trouble were suffered by Mrs X as a result. The Council should apologise to Mrs X and make a symbolic payment to her.
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Staffordshire County Council (25 002 353)
Statement Closed after initial enquiries Charging 13-Aug-2025
Summary: We will not investigate Mr X’s complaint about the Council’s assessment of his finances and disability-related expenditure. There is not enough evidence of fault by the Council to justify an investigation.
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Willowbrook Healthcare Limited (25 002 355)
Statement Closed after initial enquiries Residential care 13-Aug-2025
Summary: We will not investigate this complaint about the Care Provider’s failure to properly care for Ms X shortly before she died. This is because an investigation would be unlikely to find evidence of fault on the Care Provider’s part causing a significant injustice.
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North Yorkshire Council (25 002 417)
Statement Closed after initial enquiries Planning applications 13-Aug-2025
Summary: We will not investigate this complaint about the way the Council considered a planning application. We have not seen enough evidence of fault in the way the Council considered a planning application to warrant our involvement. Also, the Council has apologised for the delay in uploading information to its website and further investigation of this point will not lead to a different outcome. Finally, we cannot achieve the outcome the complainant is seeking.
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Cheshire East Council (25 002 457)
Statement Upheld Disabled children 13-Aug-2025
Summary: We will not investigate Mr X’s complaint the Council failed to consider his complaint under the statutory children’s complaints procedure. This is because the Council agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.
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Bromsgrove District Council (25 002 511)
Statement Closed after initial enquiries Enforcement 13-Aug-2025
Summary: We will not investigate this complaint about the way the Council considered his neighbour’s planning applications. We have not seen enough evidence of fault in the Councils actions to warrant our involvement.
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Lancashire County Council (25 002 851)
Statement Closed after initial enquiries Other 13-Aug-2025
Summary: We will not investigate Mr F’s complaint about contact with his children because there is no evidence of fault by the Council. Contact is a private matter between Mr F and his wife.