Decision search
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Leicester City Council (25 000 665)
Statement Closed after initial enquiries Other 23-Jun-2025
Summary: We will not investigate this complaint about a waste warning notice as Mr X did not suffer any significant loss or harm from it.
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Lancashire County Council (24 004 975)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Mr X complained about how the Council reviewed and amended his Education Health and Care Plan. There was fault in how the Council failed to properly review Mr X’s plan between 2018 and 2022 and delayed amending his plan in preparation for his transfer to post-16 education. This caused Mr X to miss out on over a year of education and caused both him and his family members avoidable distress. The Council agreed to apologise, and pay Mr X, his brother and mother financial remedies.
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West Sussex County Council (24 005 674)
Statement Closed after initial enquiries Alternative provision 23-Jun-2025
Summary: We will not investigate this complaint about delay issuing an Education, Health and Care (EHC) Plan because the injustice is not significant enough and there is nothing more we could achieve.
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London Borough of Hillingdon (24 006 264)
Statement Closed after initial enquiries Homelessness 23-Jun-2025
Summary: We will not investigate Ms X’s complaint about the suitability of her temporary accommodation. It was reasonable for her to request a review of its suitability and to provide relevant medical evidence to support that request.
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Surrey County Council (24 007 210)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Mrs X complained the Council failed to provide her child with a suitable education. The Council was at fault because it failed to arrange alternative education, secure the provision outlined in her education, health and care (EHC) Plan and delayed issuing the final EHC Plan following a review. The faults identified resulted in a loss of education, delayed appeal rights and avoidable distress. The Council has agreed to remedy the injustice caused by providing an apology and a payment for the loss of education, delay and uncertainty.
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Chelmsford City Council (24 012 027)
Statement Upheld Homelessness 23-Jun-2025
Summary: Mrs X complains the Council left her family in temporary accommodation that was unsuitable, despite accepting this following a suitability review. We have concluded our investigation and found the Council at fault for allowing the family to remain in unsuitable housing for nearly five months. This caused significant disruption and distress, particularly given the family’s vulnerabilities. The Council has agreed to our recommendations.
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Brentwood Borough Council (24 013 123)
Statement Upheld Enforcement 23-Jun-2025
Summary: Mr C complained about the Council’s handling of a planning approval and planning enforcement of a development next to his home. We found fault by the Council as there were some unnecessary delays in the enforcement process, but it reached decisions it was entitled to make. The Council should apologise and make a symbolic payment to acknowledge the distress and uncertainty he experienced as a result. We did not investigate Mr C’s concerns about the planning approval as this was late.
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London Borough of Lambeth (24 014 177)
Statement Upheld Allocations 23-Jun-2025
Summary: We found fault on Mr Y’s complaint about the Council failing to act on his reports of the condition of his temporary accommodation. Records were not made, retained, and checked about previous problems with the same property. It failed to carry out a housing needs assessment before he moved in or act promptly on his reports. Nor did it keep its suitability under review, and it failed to follow its own complaints procedure. The Council agreed to send Mr Y an apology for the failings, pay £3,850 as he lived in unsuitable accommodation, a symbolic £100 payment for increased electricity costs, and £400 for avoidable distress. It agreed to review procedures and remind officers of the need to keep temporary accommodation’s suitability under review.
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Buckinghamshire Council (24 014 200)
Statement Not upheld Assessment and care plan 23-Jun-2025
Summary: Mr Y complains about the Council’s decision to fund a residential nursing home placement for his mother, rather than a package of domiciliary care. There is no evidence of fault in the Council’s assessment which calls the outcome into question. The Council is entitled to consider cost efficiency when deciding between suitable options to meet a person’s eligible care needs.
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London Borough of Redbridge (24 014 685)
Statement Upheld Special educational needs 23-Jun-2025
Summary: Ms X complained the Council delayed in completing a review of her child’s Education, Health, and Care Plan. The Council accepted it was at fault for the delay and apologised. Following our investigation it also agreed to provide a financial remedy to recognise the avoidable distress caused to Ms X by the delay, and issue a reminder to staff about statutory review timescales.