Decision search
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Statement Upheld Special educational needs 04-May-2026
Summary: Mrs X complained the Council did not review her child’s Education Health and Care Plan within statutory timescales and did not provide suitable education when they were out of school. Mrs X says this impacted her child’s education and emotional wellbeing. We find fault which caused injustice. The Council has agreed to apologise and make a payment to Mrs X to remedy the injustice.
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Southend-on-Sea City Council (25 025 337)
Statement Closed after initial enquiries Refuse and recycling 04-May-2026
Summary: We will not investigate most of X’s complaint about the Council’s decision to change its waste collection service from sacks to wheeled bins or how it provided support in relation to their disabilities because there is insufficient evidence of fault. We will not investigate the remainder because it is premature.
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Statement Closed after initial enquiries Council tax 04-May-2026
Summary: We will not investigate this complaint about how the Council handled Miss X’s Council Tax account and enforcement action. This is because further investigation would not lead to a different outcome.
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Southend-on-Sea City Council (25 025 556)
Statement Closed after initial enquiries Refuse and recycling 04-May-2026
Summary: We will not investigate Mrs X’s complaint the Council wrongly decided her property was suitable for a new wheeled bin collection. There is not enough evidence of fault to justify an investigation.
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Folkestone & Hythe District Council (25 025 759)
Statement Closed after initial enquiries Other 04-May-2026
Summary: We will not investigate Mr X’s complaint about a data breach. This is because the Information Commissioner is better placed to deal with the matter.
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Plymouth City Council (25 026 136)
Statement Closed after initial enquiries Rights of way 04-May-2026
Summary: We will not investigate Ms X’s complaint about the Council closing a footpath. The complaint is late and there is no good reason to investigate now.
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Southend-on-Sea City Council (25 026 569)
Statement Closed after initial enquiries Refuse and recycling 04-May-2026
Summary: We will not investigate X’s complaint that the Council wrongly decided their property was suitable for a new wheeled bin collection. There is not enough evidence of fault to justify an investigation.
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Statement Closed after initial enquiries Other 04-May-2026
Summary: We will not investigate this complaint about a data breach as it is best dealt with by the Information Commissioner’s Office and the court.
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Southend-on-Sea City Council (25 026 975)
Statement Closed after initial enquiries Refuse and recycling 04-May-2026
Summary: We will not investigate Miss X’s complaint that the Council refused to provide her with a larger waste bin. There is insufficient evidence of fault.
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London Borough of Tower Hamlets (25 027 233)
Statement Closed after initial enquiries Transport 04-May-2026
Summary: We will not investigate this complaint about Miss X’s Blue Badge application because there is not enough evidence of fault in the Council’s decision to justify an investigation.