Decision search
Your search has 53231 results
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London Borough of Camden (24 018 504)
Statement Not upheld Parking and other penalties 13-Aug-2025
Summary: Mr H complained the Council has taken control of a car he bought, for an unpaid fine the seller had not paid. We found the Council is not at fault.
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Hertfordshire County Council (24 018 595)
Statement Upheld Special educational needs 13-Aug-2025
Summary: Mrs C complains the Council failed to complete her daughter Miss Y’s annual review and issue her Education, Health and Care Plan within statutory timescales. We find fault with the Council for delay and poor communication. We have agreed a symbolic payment for the frustration and distress caused.
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Derbyshire County Council (24 018 834)
Statement Upheld Alternative provision 13-Aug-2025
Summary: Mrs X complained the Council failed to provide suitable education for her child since May 2022. Mrs X also complained the Council delayed production of her child’s Education, Health and Care Plan and handled her communication poorly. We found fault with the Council delaying for 13 months in production of the Education, Health and Care Plan and for complaint handling delays. We did not find fault with the Council failing to provide suitable education for Mrs X’s child. The Council has offered £1,000 for the distress, time and trouble its delays have caused and offered £8,658 for Mrs X’s child’s lost education. I am satisfied this is a suitable offer to reflect the injustice caused.
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London Borough of Southwark (24 019 157)
Statement Upheld Allocations 13-Aug-2025
Summary: Ms X complained about the Council’s handling of her housing application and its delay in assessing her application for medical priority. She also complained of poor communication and complaint handling. The Council is at fault for delay in handling of Ms X’s housing application and not processing her medical evidence. It is also at fault for poor communication, complaint handling, and record keeping. This caused Ms X avoidable uncertainty and frustration, and she has spent significant spent time and trouble trying to resolve the situation. The Council has agreed to apologise to Ms X, make a symbolic payment and carry out service improvements. It has also agreed to backdate her application for medical priority.
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North Somerset Council (24 019 661)
Statement Not upheld Homelessness 13-Aug-2025
Summary: Mr D complained the Council placed him in unsuitable accommodation after he applied for homelessness assistance. I have not found any evidence of fault by the Council.
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Milton Keynes Council (24 020 402)
Statement Upheld Special educational needs 13-Aug-2025
Summary: Miss X complained that the Council caused a delay in deciding her daughter’s special educational needs support. We have found that the Council was at fault. It caused a delay of nearly six months. This likely meant Miss X’s daughter missed out on some of the support she needed. Miss X herself also likely experienced inconvenience and distress. The Council has agreed take action to address their injustice.
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Statement Not upheld Assessment and care plan 13-Aug-2025
Summary: The Council was not at fault for the way it assessed Mr X’s finances and calculated his care charges. It considered Mr X’s capital as it was at the time of the assessment and then considered changes in his circumstances when it re-calculated his care contributions.
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Chorley Borough Council (24 021 930)
Statement Closed after initial enquiries Planning applications 13-Aug-2025
Summary: We will not investigate this complaint about the Council’s decision that a construction compound on a site behind the complainant’s home is permitted development. We have not seen enough evidence of fault in the Council’s actions.
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North Yorkshire Council (24 021 973)
Statement Closed after initial enquiries Residential care 13-Aug-2025
Summary: We will not investigate this complaint about adult social care in a care home. The injustice to the complainant is not significant enough to justify our involvement and we cannot achieve the outcome they want. The Information Commissioner’s Office is better placed to consider access to information.
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Leicestershire County Council (24 022 572)
Statement Upheld Special educational needs 13-Aug-2025
Summary: We will not investigate this complaint about educational provision for a child. Some of the complaint is late, Miss X had an appeals right and it was reasonable to expect her to use them. Additionally, we could not add to the investigation the Council has already carried out, because it upheld her complaint and has provided a suitable remedy for her injustice.